Lumia 800 Wifi crashes

I have the Lumia 800 purchased from Phonehouse, France with Orange as the provider.
My Wifi seem to crash (gets automatically turned off) after 4-5 hours. If I then goto Settings - Wifi, it becomes unresponsive and shows a black screen. I have to restart the phone to get the Wifi working again (it actually resarts with the Wifi turned on.).
I have already applied the available update, but it doesn't solve the problem.
TIA

There seems to be a problem with the energy-safe-mode: Sometimes the Lumia thinks you are still @energy-safe (although there is no checkbox activated) and therefore wont let you toggle Wifi.
Some people reported that switching the lumia and/or the energy-safe-mode off/on solved these issues... a hard reset surely did it for me.
personally, I experienced the bug two times, since i deactivated energy-safe-mode afterwards, i havent experienced again.

Similar Messages

Lumia 800 WiFi interface error

I have Lumia 800, WP7.8 firmware is 1750.0823.8858.12460.
I discovered a week ago that my WiFI even switched successfully on that I can see in the WiFi menu, actually the data transmission still coming thorugh my 3G card, so phisically the wifi interface is not active.
I tried to restart, connected to another WifI network, without success.
How can I solve the issue? is it really needed to hard reset? Or something other way is available?

Hello Prochini21,
Thanks for your recommendation, please note the issue was hidden, as the phone indicated that WiFi is on and connected to it. However, I discovered it, when my app Counters warned me that I reached the 3G data limit I set earlier. Then I started to check, 1st with app System Information, it displayed my 3G card was active even I switched on my WiFI and the phone displayed I connected to the home secured WiFi!
So, apparently everything worked fine....
Then I started to check several option, as I got support from Nokia Care in Twitter (my twitter id @LKerekes2), so I can provide you with these info what I have tested and completed.
- I always used Battery Saver option - but I tested without battery saver - same bad result
- I checked the WiFi in Flight mmode as well - interface remained inactive
- I connected with another devices to the same network at home - OK
- I changed my home network to unsecure network and connected with my Lumia - displayed connected, but wifi interface was inactive
- I connected with my Lumia to public WiFi - interface was inactive
- I restart the phone several times with VolDown+Power - wifi remained the same
So, finally I did hard reset to on the phone to delete everything then I reinstall my personal files and data. I think the interface was unable to be activated, the 3G card was always ON.
What I won:
- my WiFi interfrace is working fine, no issue
- I deleted several non-required files, so the phone works a bit faster
What I lost:
- I cannot synchronise my google calendar and contacts to my Lumia 800.
Although I knew about the issue with Google, but I thought even I hard reset my phone as I have existing google account I would not loose any existing services - it was not the case.
Now, I am looking for a trick how to synchronise automatically my company Lotus Notes 8.5 calendar with my Lumia 800 (WP7.8).
Regards,
Lacxx

Where is the Lumia 800 wifi tethering?

Hello
About two months ago, there was a lot of buzz on the net about "lumia 800 gets wifi tethering in the next update"
Well... Am I missing something important on my phone or is the wifi tethering still not there? I could use it, especially since Joikuspot is not available for this phone.
Thanks
Dieter

I keep asking the same question and never get an answer from Nokia, I cannot believe they do not know this. I purchased this phone after being told it was already available by the salesman. I purchased this on a higher contract so that I could get rid of my mobile dongle. I am now paying for both each month. This has really put me off Nokia, jut wish I was wasn't stuck with it for an 18 month contract.

Issues on the Lumia 800 with "WIFI" and "Mobile ne...

I keep my Lumia 800 on 2G/E at all times usually to conserve battery life, and because i'm at work with a wifi connection all day..occasionally when i go out i like to turn on the 3G and use the map functions etc.
The problem occurs after a while that i notice the 3G draining my battery quite quickly, so i decide i want to turn off the 3G, i go to the "Mobile network" entry under "settings" and when i tap it, nothing happens at all, i also notice my WIFI is turned off, so i tap the "WIFI" entry, and again nothing happens!
So, to solve this problem i have to turn the phone off...but then it takes maybe 10 mins or so till i can turn it back on, it will not turn on straight away!! I have to either wait ten mins or keep pressing the power button and holding it down untilt he phone eventually vibrates to tell me its turning on..whats going on??
If anyone can shed some light on this matter i'd be very grateful!

This is still happening, can anyone shed some light on this?

Lumia 800 crash problems after running Network Set...

Hi!
Long post coming up but if somebody at Nokia reads and makes sense of it and a fix comes about then it'll have been worth it.
Phone: Nokia Lumia 800 (sim free)
Firmware: 11500
Location: UK and Ireland
Since I got my Lumia 800 (November) I've been traveling between UK and Ireland a lot.
The phone works fine in the UK but in Ireland, when I put in my three.ie sim the phone keeps crashing during network related operations such as coming out of flight mode or reading/replying to a text message.
It's not a dodgy sim because this is the third one (I get a new payg sim each month) and this problem has occurred throughout.
At first I noticed that I could not configure the phone where MMS and internet data worked at the same time. If I added the 3internet APN then data worked but MMS didn't. If I deleted the APN then MMS worked but data didn't.
Another problem with this phone in Ireland was that it kept crashing whenever I took it out of flight mode. Again, this did not happen in the UK with my UK (Three network) sim.
As this has been happening from the first days that I got the phone I've been looking for a solution/workaround the whole time and I remember one of the first bits of information I found was somebody suggesting that the phone worked fine with the first sim inserted (which in my case was the UK sim). That stuck with me and when the Network Setup app (from Nokia) appeared I thought "ah! this makes sense, now I should be able to switch sims".
Unfortunately the app did not fix the problem of not having a unified network configuration for data and MMS.
This week I bit the bullet and reset the phone with the Ireland sim inserted. O...M...G...!!! Internet data AND MMS now work (in Ireland) and I have not gone anywhere near the APN configuration.
I used the phone for an hour surfing, checking emails, sending texts and MMSs, all was good.
Then I thought about the Network Setup app and wondered what it would do, so I ran it. The very next incoming text message crashed the phone! Then I rebooted and found that internet data did not work.
Next I repeated this process. Reset phone with three.ie sim inserted, checked that internet data and MMS worked (they did), ran Network Setup, internet data no longer worked, opened an incoming text...it didn't crash.
So, not a reproducible problem
Next test: flight-mode toggling. This one IS reproducible.
Location: Ireland
Sim: three.ie
Fully reset phone.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=12
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
After running Network Setup: flight mode toggles=20, crashes=11
Fully reset phone again.
Before running Network Setup: flight mode toggles=20, crashes=0
So now I'm not going to run Network Setup, I'll head back to the UK on Friday and see if my phone continues to work properly with my UK sim.
Hope this helps somebody
Matt
[Edit]
Oh poop!!
Phone just crashed when coming out of flight mode and I have not run Network Setup.
MMS and internet data are working though so I'll just not use flight mode at night...or on planes

> Try moving closer to a window, or even going fully outside
Oh it's sooo tempting to click "Accept as solution"
But yes, one day, one day soon, I will go outside.

Lumia 800: IE and XBL crashing.

So, recently my Lumia 800 had a battery issue. It wouldn't start or charge. Also the flash of the camera had always been broken, it just didn't flash. So I took it to a local service, and they fixed it. Now, when I got it back, everytime I try to enter a website with ANY browser, it just shuts down the browser. Also, when it asks about sending your surf history to Microsoft (first time browser startup), that screen only shows for a second and then crashes.
Now, after a day of using my phone, also the Xbox Live crashes. I can't even open it. It does the start animation when I click the icon, but instantly shows the closing animation. And it came just suddenly, I played some games 15 minutes backwards and then I try again - crash.
Oh and they updated it to the newest version in the service!
Any help before I have to take it to service again? Don't want to do another week with a no-3G phone.
Solved!
Go to Solution.

Hi bacon800,
Thank you for your post and welcome to the forums!
We're sorry to hear about your problems. The crashes you are experiencing may be caused a failed installation of the update. What you can try to do is to reset the phone. It will wipe all data off your phone, so make sure to backup all the pictures, music etc. you would like to save. To reset your phone go to Settings > about > reset your phone, it will restore your phone back to the "out of the box" state.
If this does not solve the issue, we would advise you to take the phone back to the service and let them have a look.
Let us know if this helps,
Puigchild
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Lumia 800 Crashes (dies - reboot possible 2 minute...

Hi
I'm a long term user (and developer) of RunSat sports GPS on HTC Trophy and recently on Lumia 800.
I can use RunSat GPS for many hours while cycling and have never had a problem.
I'm also a user of Nokia Music - offline mixes - and I can listen to them for hours with no problem.
However, if I go for a run with music playing and the GPS tracking simultaneously then within an hour I can often hear my phone die (maybe 50% of runs)
What I hear is the music stutters and repeats (CD skipping) for 1 or 2 seconds and then the phone is dead - no way to wake the screen from black.
By pressing the power button I can get the phone to restart 2 minutes later.
As a developer, this definitely feels like a driver level bug to me - some sort of conflict between the audio output, the GPS, the file system, etc?
current os version is 7.10.8107.79
firmware 1600.2487.8107.12070
hardware 112.1402.2.3
Let me know if there are more details you need - I can reproduce this quite easily
Stuart

It seems that the problem is with a music player. Last weekend I ran two times for one hour, using a GPS tracker and listening to the radio - it worked. When I went for a walk, I turned on the tracker again and played MP3 music simultanously - after a quarter Nokia collapsed... Is any Nokia QA assistant here?
Greetz

Lumia 800 IS restarting continously | HELP ME

Can anyone help me in this.
My cell(lumia 800) is restarting continuously until the battery is completely drained out.
It will turn on and displays NOKIA and after that it is supposed to display Microsoft Phone buts it’s not booting up till there.
IS there any problem with the OS or with the primary memory (i guess memory where OS is stored)
the device is from other country and i will not get warranty in INDIA, when I checked with NOKIA CARE ,as per them it cannot be resolved it seems.
Somebody please help me.

This has been happening to mine lately, but thankfully after three or four reboot cycles it seems to boot OK.
I can't be sure, but it appears to me to be something to do with either bluetooth or wifi when this happens. It never happens when both are switched off. I'm wondering if it is trying to make a connection over BT or wifi too early in the boot process and this is causing a crash.
Do you have any active bluetooth or wifi hotspots nearby? If so try turning them off or move the phone out of range. As I said it may not be this but you sound desparate and it's worth a try...
Good Luck
tony

Lumia 800 WPA internet problem

I have WiFi router and it has WPA-Personal protection.
My computer connects to internet without problem but my Lumia 800 does not.
The phone connects to the network but not to the internet.
Please help I have no idea what is the problem.
Thanks

gondar wrote:
i'm having the same problem, i bought last week nokia lumia 800 (vodafone), the version is: 1600.2483.8107.11501 wich is the version you said that corrects the problem?
/t5/Nokia-with-Windows-Phone/New-update-available-for-Lumia-800-1600-2487-8107-12070/td-p/1341093

Nokia Lumia 820 - freezing / crashing frequently -...

It seems that this is a recurring problem to some Lumias - more the 820 and 920.
I am happy with the phone generaly and the OS.
What I am not happy at all is the recurring crash / freeze. it happens at least once every day, and worst it happens out of nothing. It freezes during the night when it is on charging plate - thankfully I don't have to rely on my phone's alarm clock.
I turned off bluetooth as a lot seem to be saying it may be the cause, but surely it is not. A lot don't seem to have this problem, so basically could this phone be defective? should I return it or not. It is a good equipment but it needs to be reliable. I have never seen this happen on my iphones or on the several androids that I have owned. I would expect that it would not have happened on the NOKIA's new flagship models...

There is a little more to it than just pure speculation. Having seen others with similar issues here and issues that a few long term members of this forum have experienced, we have been able to trace a lot of problems to various apps. Personally I experienced a freeze caused by an early version of the Nokia Transit app which has since been pulled and updated and re-released.
WP8 being so new means practically every app for it is "beta". Personally I have taken to installing apps one at a time and leaving it for a few days to monitor the new app before installing the next. What I also do before I install anything is to do a search here to see if anyone else is experience problems with the app.
There is nothing in the description which tells you if an app is converted from a WP7 version. I know from having seen it previously for my Lumia 800.

Lumia 800 Freezes Again

Hi,
My lumia 800 froze again.
On it's exact 2th month I brought my phone to Nokia Care for screen freeze issue, got it back after a week 20th July. I ask the one who handed me as to what fix they have applied, she said they have bring it to head office and changed its motherboard?..For 2 weeks it worked fine as brand new so my frustration was bit lifted.
Saturday last week 5th of August I updated my phone to:
OS version: 7.10.8773.98
Firmware: 1750.0805.8773.12220
For a week it worked fine, just today it freezes again. I was listening to MP3 music with headset on while reading mails then a FB message push notification appears so I go over it by tapping on the notification. It directed me to messaging app read the message and replied. I stayed on the app waiting for the reply then BOOM!!..screen freeze.
Before the screen freeze I set my Wifi on gone to Marketplace and download the app updates and been switching between apps.
Before update to 8773 I was on 8107 OS version. With 8107 I am doing above routine with no problem or screen freeze.
Additional details on my phone:
Hardware revision # : 112.1402.2.4
Radio software ver. : 1.7.50.08
Radio hardware ver. : 8225
Bootloader version : 7.41.0.0
Chip SOC ver. : 0.74.2.1

Hi alllies,
Thanks for your post and welcome to the forums.
Sorry to hear about the issues you have been having with your Lumia device and the freezing, I can assure you this is not a common problem amongst the Lumia range of devices.
Have you tried contacting your local Nokia care line or Nokia care point?
You can find this information on the below link:
http://www.nokia.com/global/support/locations/
Or alternatively you can also email : [email protected] If you do email then if you can please provide as much information as possible including contact details, full details of the issue you have been having, any reference numbers you may have and any other information you think it would be useful and we will look into this for you.
Raoul_Duke
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Nokia Lumia 800 to TV

Has anyone managed to connect there Nokia Lumia 800 to there tv? using the adaperters you can buy to convert mini USB into HDMI ?
Dave

There is an app for that! "Play to" NOT "Lumia Play To", it's too recent to be compatible with our antiquated phone. Download Play To on your Lumia, do the set up, make sure you TV is connected through the internet LAN, or something else. We had ours (Sharp Aquos) connected over WiFi, but the app worksz over WiFi, so connect the TV through a line. after the set up choose what you want your phone to stream TO (your TV) then install the Xmovies8 app, download a movie you want to see and take it from a 5"
screen to a 64"!!! word!

Lumia 800. Low quality of photos (3MP instead of 8...

Hi,
I've just bought Nokia Lumia 800 and I have problem with camera. The taken pictures have 1632x1224 pixels resolution (like 3MP) instead of 3264 x 2448 pixels (8MP). In options the 8MP resolution is chosen and focus mode is normal (not macro).
Every taken has a smaller resolution than it should...
Similar thing is with 7MP and 2MP.
Had anybody a similar problem? The software is updated to the latest version.
Solved!
Go to Solution.

Appears to be a Nokia feature. I have a series40 phone (C3-01) and it does exactly the same when sending pictures using email, even if you use a wifi connection that is supposed to support heavier traffic. Absolutely agree with you, this s disappointing and "dumb".

Nokia Lumia 800 Draining Credit?

Hey guys I've recently brought a used Nokia Lumia 800 (really liking it so far). The only problem is that it seems to drain my credit for no reason. When I go into my history it just says $[ammount] Data usage, and it has used up $20 telstra credit in two days! Does anyone have any ideas on what I could do?

Hi Haywoodjablome, are you subscribed to your Network provider with a data plan? Or are you on Pay As You Go (PAYGO)?
Assuming it's the latter, you can try to turn off the data connection by going to Settings > Mobile Network/Cellular.
In downloading games and accessing the Internet Explorer to browse the web, use WiFi instead.

Nokia Lumia 800 what's happen?

Hi i have a lumia 800... I charged my phone and when is 100% it's only 1 day and 2 hours written.... My phone i ready to work only 15-19 hours....I use it normaly it's mean : 20min talk, about 20-30 sms and 10-20 min internet.... everything I off except email ( take email- immediately) localization is off the same with many aplication.... I have a new soft and still my phone go only 15-19 hours.... your lumia 800 also work 15-17 and then on battery you see heart??
thanks for answer

Yes I have a Lumia 800 but not using it since I got the Lumia 920. I usually get 2 days during the week and maybe 3 days during a quiet weekend. Same with most of my other smart phones.
You cannot compare the latest smartphones to the 3310. Smartphones have big colour screens, wifi, touchscreen, emails and messages always synching, more powerful processors. The power consumption is so much higher. 120-220mA is high for idle. Probably because your phone is doing something in the background.

Lumia 800 Wifi crashes

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