Lumia 800. Windows market place

My brother in law has a Lumia 800 and Microsoft market place no longer works.
The app icon is still on the phone and when you press it nothing happens. Any ideas why?.  Is it possible to reinstall it? He is not very tech savy! Any help would be much appreciated.

Well, first it'd be nice to know whether the phone is still WP7.5 or has it been upgraded to WP7.8?
Some tips he could try:
1) make sure the internet connection of the phone is working
2) make sure the Windows Live / Hotmail password is still valid
3) restart the phone. If that doesn't work:
4) make a soft reset. If that doesn't work:
5) make a hard reset. All the data will be wiped away and the phone will have a fresh start.

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    LIBSON wrote:
    i bought Nokia Lumia 800 on Dec 2012, till now i have received only one update (windows 7.8).
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    In my case, i'm not getting any updates and now SKYPE is also not available in my phone.
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    Indirectly i have done marketing for nokia phones as i was happy with the functions and i want my friends also to use the phone and has helped you in increasing the sales.
    Kindly help me with a solution regarding this as i think customer as the king and loyal customers as the best promoters for any product.
    Regards,
    Libson Mathews.
    Moderator's note: Message structure has been edited.

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    Hi kosh, Yes I have done a hard reset even at the risk of losing all my contacts. I've also tried creating a new live ID to sign in after the hard reset was made. Sadly such did not work so I eventually just restored my contacts. I find it disappointing that groups does not sync so if ever I do need to change live IDs I'll have to remake all the groups again. Such is the loss of a loyal Nokia customer who has to pay for Symbian going and ms entering. I find it odd that I would even have to create a new live account as the one already designated as the primary account attached to the phone was created upon first boot of the phone. But I guess there's no loss trying one more time since accounts are free. I'll have to do it some other time as I am currently mobile and had to leave the phone cause the total lack of apps has rendered it insufficient for my needs. I will update the forum once Nokia and/or Microsoft contacts me. Really hoping they just replace the darn thing since I bought the phone open line out of carrier making this feel more of a waste, and I wouldn't want a phone like this sent for repair this fresh or given a refurb.

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    Today i tried pairing up my Nokia Lumia 800 with Windows 7 PC, the bluetooth pairing is not working. The Nokia Lumia 800 is saying my Windows 7 PC as 'not supported'. I quite dont understand this behavior, earlier i tried to pair with my other Android phone, same issue. Am I missing anything in this.
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    Hi,
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    Solved!
    Go to Solution.

    As taken from the post by Kosh  in the link provided above...
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    Hi, I have been unable to upgrade my Lumia 800 to Windows 7.5 or higher so I could use the tethering feature. The Zune software simply doesn't see any update past the one I have. I'm opting to skip backup, so space for that isn't the problem. Can anyone help? Handset was bought in Finland this spring, unlocked.

    so, are you saying that you have the wp7 on the device and not the wp7.5?

  • Lumia 800 to windows 8 mobile??

    Am I able to upgrade the software on my Lumia 800 to windows 8 mobile??
    Solved!
    Go to Solution.

    What exactly do you want?
    At first sight it looks like you're telling people to download Windows 8. Microsoft might not be too happy about that.
    If you're asking where *you* can download it then that's a different matter, although it's irrelevant to these forums.
    Maybe you want to know where to download Windows *PHONE* 8?
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    Longer answer: your phone either comes with it or not. The latest Lumia phones already have it so there's nothing to do. Older Lumia phones such as the 800 or the 900 originally shipped with Windows Phone 7.5 "Mango", which was later updated to Windows Phone 7.8. These phones will *NOT* be updated to Windows Phone 8.
    Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

  • Nokia Lumia 800 Software Update from Windows 7.8 t...

    Hi,
    Is it posible to upgrade my mobile NIkia Lumia 800 from Windows 7.8 to Windows 8.
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    Unfortunately no. The hardware is not compatible.

  • Lumia 800 MMS Settings

    Hi, I have never been able to send or receive pictures since I bought this phone. I am with T-Mobile and they have said that the settings should be automatically applied when I first send a picture. They have also re-sent me the settings which I accepted and it still doesn't work. They have said it is an issue with the phone. From previous posts here I have tried both the Diagnostics app and the Network Setup app, neither of which seem to do anything. Can anyone help here?
    Solved!
    Go to Solution.

    Ok. Finally this week ( Aug.1st 2012) Nokia released the Network Setup application that helped me to configure my MMS for AT&T on Unlocked Lumia 800.
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    2- Run it and manually ADD a new connection. I gave it a name like “ATTMMS”
    3- Define this info in the window provided:
    a. Internet APN:   wap.cingular
    b. Leave other fields blank on internet settings.
    c. MMS APN:   wap.cingular
    d. Proxy address:  wireless.cingular.com
    e. Proxy port: 80
    f. MMSC address:  http://mmsc.cingular.com
    g. Leave other fields blank
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  • Annoying elementary problems with Lumia 800

    Hello all from noKIA and microSoft...
    Latest OS version upgraded 7.10.8773.98 but still elementary baby problems...
    1. First incoming phone  call ring tone seconds are at full volume 30/30 despite Your setting... **bleep**??? Why these first seconds should be at full volume? Can somebody from noKIA and microSoft explain that?
    2 Impossible to swish off phone ring tone AND vibrating thing. It vibrates in any version. **bleep**??? Why it is impossible to switch off EVERYTING sound and vibrato?
    3. Where has gone so old but good thing of ring volume presets as older phones had Outside, Silence, Meeting etc? It was not so bad thing at all. Why it is thrown out?
    4. On the phone with English settings there is Office in Russian... **bleep**??? How can I use all helps, descriptions etc of this soft if I do not understand that language?
    5.  No possibility to download smaller world language keyboard layouts. Why it is so impossible if big brother Windows has it? Ok I understand that it is a "really huge problem" to have menus in world smaller languages (just copy the translations from older models - how hard it can be???)
    6. And why all updates are so difficult, so user involving? Can somebody learn user friendliness in any angle from Apple?
    Seams that You do not learn on your mistakes and going deeper in them from phone to phone!
    P.S. And after latest update - seamed to not working promissed flip over for silencing the incoming lall ring tone...
    Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
    Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
    Solved!
    Go to Solution.

    About ringtones - it was very useful profile option in "old and dead" Symbian. Please put Yourself in average life - You are in office - want to have very silent ringtones, not disturbing Your collegues, then You go out - again - not a few cilks, but holding the volume **bleep**...
    Then You go into theater - want to swich off sound and vibro - again - not so easy few clicks... You have to go to phone settings find sound controls etc... and do this stuff... Very convinient... Why newer phone has worse solutions???
    I'm from Latvia, so it is quite strange, that phone itself has only few menu languages in 21st century - except of course Latvian. How hard it can be to emit a phone already with regional language???
    But about settings - regional settings are available in Latvia - few things are shown in Latvian, but no keyboard layout in this language - i've checked.... Seams strange. The windows for PC itself already for years is in Latvia and has Latvia keyboard layouts etc.. Why for the Phone OS it is so impossible?
    And what for in Latvia Office is in Russian? For Russian office there is huge another country called - Russia... Why it is in Russian - the explanation is still not enough understandable... Russians even have another letters - totally different from Latin. Why we need in our country Russian office??? Think about that somefinnish guy in Finland buys phone and also have on phone Russian office... Efvery finn is just happy and says - this is what he is looking for - Russian office on phone that is sold in Finland for Finns... At leat phone could ack - what Office user wants - and change it while one of annoying long updates is proceeded...
    About phone firmware... Do You think it is a normal thing that phone starts to work as it should only after long, annoying and at least three updates? For My country - Latvia - this firmware update is still not available... I've checked on Nokia page... there are 30 countries in Europe and Latvia is not listed...
    The third question - I tried to copy phone book from old phone using contacts transfer - but I had to face a problem - BT does not work for that purposes despite that only this option is offered... Is it normal? Only possibility os offered through not supported data conection... Cool!
    Isn't it a special thing to introduce in market not finished "beta" phones? So unfinished, not enough tested etc?
    And you have to admit - Lumia 800 is not a cheep phone. Why people for that money do not have phone usable right from the box, but it means long updating, configuratinga and problems for big money???
    Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
    Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

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