Lumia 820 broken screen

Hi all,
I am in big trouble with my phone lumia 820. It slipped from my hands couple of days ago and screen went blank immediately thereafter. LCD is not displaying anything and I am not able to do anything with it.
If new panel (screen, lcd, touch) needs to be fixed then its costing me too much..I can manage with the broken screen but lcd display should be working.
Can someone please guide me with the simplest and most cost effective way to do it. ??
Regards
Kapil Khanduja

If the screen is broken, it's broken. There is no way to fix it adn it needs to be replaced. This is not the place to discuss self repair or otherwise. Let's just say Google and YouTube are your friend.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Re: lumia 520 broken screen

i bought a lumia 520 from 02 on the 11/5/13 i had a proble for the first week i couldnt text so i phoned 02 about and the girl said i need to open phone and lean sim card to see if it works i went to open the phone how it shows in the instructions and the screen shattered on me. so i told the girl from 02 what happened and she said i need to go bback to the sotre so i did and there telling me the phone is not covered for a broken screen can you help me?

GROGANGIRL wrote:
I got a Nokia Lumia 520 via Vodafone 6 weeks ago. The other night the screen froze completely and I couldn't do anything, even turn the phone off. I looked online at suggestions and tried to reset the phone, but nothing happened. So I then decided to take out the battery. I followed the online instructions for removing the back, and the screen just shattered. When I went into the Vodafone shop they didn't believe that the phone had crashed before the screen cracked and won't do a free repair. On top of that, I have lost all my contact numbers because they couldn't retrieve them via bluetooth because the phone wasn't working. Apparently with these windows phones the contacts are saved to the phone, not the Sim, so I am now completely stressed out, have lost numbers that have been transferred from phone to phone for over 10 years and have a huge bill to pay. I am not at all happy. The only reason I bought a Nokia was because I have had several others over the years which have been brilliant -this one is definitely not and I think Nokia should be compensating people if this is a common problem.
Your phone contacts are saved to your windows live account, you can go to www.live.com, login with the account that u used on your phone, and export contacts to a file.
Also if you use the same live account on a windows phone, contacts will be restored to the phone
The silence will fall

Nokia Lumia 800 - broken screen, password protecte...

Hi
My screen is shattered on my phone, phone does not respond. I really don't want to lose all my contacts, photos and videos from my old phone, how can I back it up?

your contacts/calendar data is fine if you used Microsoft (Live) account on phone. You can check here https://people.live.com
unfortunatelly you can kiss goodbye multimedia content from phone.... you can try restart phone (soft reset: hold 10+ seconds power button) when connected to PC and Zune and try access to multimedia content but you need to be very lucky...
WP OS is very secure and people must learn to use backup and save private data and multimedia data almost daily... with WP8 is easier and faster.
or find broken Lumia 800 with good touch screen and replace on your device... hope you learn from this bad experience to next time (no mater which phone OS use in future) use cloud services or PC to save things from phone.
My phone: The queen and one and only: Lumia 920... ruler of the smartphones...

Can digitizer for lumia 820 cause screen to shut o...

Lumia 820

have you checked that you don't have anything blocking the proximity sensor such as a screen protector? also check that you are up to date with the latest firmware update along with the latest Nokia system app updates from the Store. and a soft reset, and also that your microSIM is cut correctly

Broken lumia 820 screen

the screen of my lumia 820 was broken and it isn't displaying. can u give me a calculated guess of the cost of a new screen and a place i can get the repairs done in nairobi.
Solved!
Go to Solution.

You need to visit Nokia Care to get it replaced. The cost varies depending on Region so they are in best position to provide the details.
You can find a NCC over HERE

My screen got cracked of Nokia Lumia 820

I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

Marks underneath screen of Lumia 820

Ive had my NNokia Lumia 820 approx 4-5 weeks and though Ive got no software problems with the phone, about a week ago, I noticed what looked like smudge marks on the underneath of the screen, at the top under the speaker and in the bottom left corner of the screen, about a third of the way up. I just happened to notice in the daylight today and have noticed that the marks are growing in sixe, especially the one in the bottom left corner, nearly halfway across the screen. I suspect its a build quality issue as Ive never had this issue with a phone before. I was wondering if anyone else has had the same issue?

Here you go. Forgot about my work blackberry, which has a flash which showed it up quite nicely. Perhaps the other guys can confirm if this is the same as their's.
I'm starting to think it's actually an imperfection in the front of the screen, rather than behind. If you scrub quite hard with a cloth you can get rid of it (mostly), but as soon as your finger goes over that area it's back. Like that part of the screen has imperfections that cause it to smudge/stay smudged more than the rest of the surface. Just a hypothesis, probably wrong. Unless it gets worse I'm not too bothered about it.
Attachments:
IMG-20121231-00008.jpg ‏354 KB

Bit of touch screen not working Lumia 820

Hello!
A couple of months ago I bought a Nokia Lumia 820. And after a while I broke the digitizer. Got a new one and replaced it myself. The problem now is that the digitizer now does not work properly, a bit of it doesnt work, the second line on a keyboard when the phone is positioned upward. I have read somewhere that this could mean a faulty digitizer, but the thing is when I use the nokia search button on the lower rigth corner of the phone that activates the bing search the whole screen works fine and I can even input the pin code.
So my question is this can this be a software problem rather than hardware, because I really dont want to buy a new digitizer and then realize that the new one wont work either. Or could I have made an error when I was replacing the digitizer.
Thanks in advance for your replies
Solved!
Go to Solution.

It's a hardware issue, either a faulty digitizer or you damaged something when fitting it.
Due to the rules of this forum we aren't allowed to discuss or assist with internal self repairs so I suggest you google for an unofficial forum where people may be able to help.

Lumia 820 Screen Unable to Power Up

Hi,
I'm facing this problem and I've been trying to debug the issue for the past few hours of whereby the screen will not power up but the phone is definitely working(the buttons will lit when I press the power button, the phone will ring and vibrate when I call it, there will be a sound when I take a screenshot, and the phone will vibrate when my phone receives an email).
I was using this app http://www.windowsphone.com/fi-fi/store/app/the-ssh-client/e8aa1299-e011-486c-9f61-3232c892b17b before the screen failed to start(but I've used this app for quite a while before in other days and nothing happened).
Phone Condition:
1. Screen is not turned on(failed to start)
2. Phone is working(read above)
3. My computer(Win 7) can detect the device, but there are no files inside the Lumia 820 drive(there are files inside it before that).
4. Battery was ~50% when it had problems and now its ~29%
Things that I've tried:
1. Soft Reset - Holding Decrease volume button + Power Button
2. Holding all four buttons
3. Holding power button(weird, but this doesn't seem to reboot the device anymore)
Things that I have not tried:
1. Flash it
2. Charge it
Well, any other viable solutions?
p/s: I've browsed through here and some other sites as well before asking here.

Did you try this key combination for your 4 button reset?
Step 1- Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2 - Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
Step 3 - The phone will reset and boot up automatically. Please note that this may take several minutes.
Please note you will lose all data doing this.
If the above doesn't work then it is likely a hardware issue and you should have it checked out at your local Nokia Care Poibt.

Cracked screen on password protected lumia 820

i cracked the screen on my lumia 820 and can no longer enter my password. is there a way i can access my photos from the device? even when i connect it to my computer it still requests the phone be unlocked which i can no longer do. any suggestions? thanks in advance

You could try hard resetting it as follows. With the phone powered off, press and hold the vol down +power+ camera buttons. When the phone vibrates, release the power button and release the remaining two buttons 5 seconds after that.

Lumia 820 volume broken :(

Hi,
I have a Lumia 820 that I purchased 2 days ago. Today, I opened the case to see where the MicroSD card would go and then put the back piece back on the phone.
Tonight, I wanted to watch a YouTube video and when I pushed up on the volume button, it wouldn't go up, only down. The usual click was gone too. I opened the case to see if something got stuck and the little copper thingee is missing for the volume up button. I can a little bit of it sticking out from where it used to be?
I love the phone and I'm so sad it broke so quickly.
Is there any way to fix it? Thank you.

I would return it asap as a defect and get a new one. You deserve to have the quality Nokia experience.

Problem with glance screen on lumia 820

I have a problem with my Lumia the glance screen does not work,only works when the phone is exposed to the sun or any light and when is not it doesn't shows up,when is always does not work the same with peek and the other ones, I need help I have this problem since the update please reply me.

hi mate,
have you checked that you are up to date with all the latest Nokia system app updates from the Store? also try performing a soft reset too.

Download Photos - With broken screen

Hey all,
I have just broken my lumia 820 screen on a stag do. my insurance company have said they will fix it no problem but will wipe the photos and data. Ihave got my contacts backed up, but not the photos. is there a way u can get the photos off the camera without using the phone.
Such as is there a way I can input the code/keylock via my laptop and then download my photos.
thanks owain

Were your photos saved to phone memory or memory card? If memory card, just remove and download using card reader.
If you can power up yopr phone, you should be able to connect it to any windows pc using a usb cable. Phone should appear on pc as external memory.

My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
Some of my friends who have windows 8 phones from Nokia haven't experienced any problems so far, not even heating problem. It's safe to say that the problem is only with my device.
It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Please help!! problem with rebooting lumia 820

I only got my Lumia 820 yesterday and it was fine then today the camera stopped working, i tried taking the battery out, and putting it back in then switching it back on - still no luck. Then i went on the nokia website and looked up the troubleshooting advice where it advised a reboot. I tried the reboot, seemed to be going fine but now it wont switch on properly!! when it gets to the switching back on part of the reboot it vibrates then the nokia logo comes up on the screen but stays like that and nothing else happens!! please help, really dont know what to do!
p.s i stay an hour away from the nearest phone shop otherwise i'd have popped in when it was just the camera not working!

If you tried the advice from guide return it back to point of purchase and get it exchanged.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 820 broken screen

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