Lumia 820 cracked display

Last weekend i've accidently dropped my Lumia 820 on a concrete floor.
Now I want to get it repaired (or replaced) by Nokia through Nokia Care Online Repair. First of all, do they repair phones which are broken by own fault?
The website gives me two options; Standard repair and Repair with refurbished. Standard repair means that they will repair or replace it without using refurbished parts?
I definitely don't want a refurbished display.
Solved!
Go to Solution.

Received the instructions on sending the phone out for repair, but can't find if I have to send the phone including backcover and battery or just the display itself?
Bought the phone in The Netherlands where you get, unlike other countries, the wireless charging backcover by default on purchase of this phone.
Anybody experience with this?

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My screen got cracked of Nokia Lumia 820

I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

Cracked screen on password protected lumia 820

i cracked the screen on my lumia 820 and can no longer enter my password. is there a way i can access my photos from the device? even when i connect it to my computer it still requests the phone be unlocked which i can no longer do. any suggestions? thanks in advance

You could try hard resetting it as follows. With the phone powered off, press and hold the vol down +power+ camera buttons. When the phone vibrates, release the power button and release the remaining two buttons 5 seconds after that.

Vertical streaks on Lumia 820 display

I see very distinguishable vertical banding and streaks on my Lumia 820. I first noticed them on dark grey backgrounds but now also on e.g. Nokia TV menus. Is this normal?

no this is not normal at all. have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? Failing that, it sounds more like a case of hardware failure so you will need to take your phone back to your point of purchase...if they are being less than helpful, then you will need to take your phone to your local Nokia Care for inspection: http://nokia.com/support

My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
Some of my friends who have windows 8 phones from Nokia haven't experienced any problems so far, not even heating problem. It's safe to say that the problem is only with my device.
It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
Am not sure how she managed it, but the volume display now remains visible always at the top of the phone display and volume is set to 0 and cannot be changed. In addition the back arrow (bottom left) no longer works in any app as it now just tries to close the volume display in the header.
I see a number of people have reported issues with low volume but I could not find anyone else who has the same specific issue with the volume display always showing.
Steps taken to try and resolve this:
Rebooted phone (holding power and volume down)
Backed up the app data etc and did a factory reset
Removed the battery and rebooted
Ensured that the phone had the latest updates
After the first reboot the display did seem to resolve itself until I then clicked on the volume controls on the side of the phone. This then caused the volume to go straight down to 0 and then the display stuck and had the same problem again.
Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
Something is obviously wrong but am not sure whether it's a software glitch or an issue wiht the handset.
Can someone help shed some light on this else I'm going to get a lot of earache from the wife soon?
Thanks a lot, Matt

We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Lumia 820 Music Sync issue.

I installed 16GB micro SDHC card into my Lumia 820 and set as default for music and pictures. I try to sync music between my mac and phone. But the end of the sync, error message comes up which says all the music can't be copied. When I check the storage section on my phone. Music and video shows 0 and seems like all the music is in "Other" section. Couldn't see anything under "Music". Tried Google and can't find any solution. Please anybody can help me. Thanks a lot.

I have also experienced the same issue and wasted about 4 hours of my life yesterday attempting to deal with it.
Music syncing to SD is horribly broken on the 820, on both 1232.2109.1242.1001 (original) and 1232.5951.1249.1003 (portico) firmwares.
I have ended up in a state where I have had to factory reset to fix the mess on 2 occasions now, on both original and portico firmware. This issue is definitely not fixed in portico.
For some obscure reason, particularly when using the desktop sync app, if it fails and tries again the music app gets very confused and displays an array of duplicates. If you perform an SD card format whilst in this state, the music app still 'thinks' that some of the music is still there and displays it as such. The only way to fix this erroneous display is to factory reset, which is far from ideal.
A workaround to the duplicate issue is to *not* use the desktop Windows Phone app, which seems to be horribly broken.
The Metro app often says that it 'Cannot copy the file to your phone' but it actually has without any issues, go figure.
I also noticed that some SD cards simply don't work properly in the 820.
I firstly tried a brand new Samsung 32GB which intermittently stopped working when syncing, dragging and dropping, and downloading on the phone causing the store to refuse to open necessitating a reboot.
I'm currently using a Transcend 8GB which does not exhibit that problem.
I tested the Samsung on my PC and it works fine, but I returned it to Amazon as faulty and exchanged it with a Sandisk 32GB, so I'll see what happens with that when it arrives I guess.
I don't know if this is a Nokia issue or a Microsoft issue. But someone needs to step up and fix this, because a 'switcher' from another platform will return the device immediately.
I've been a Windows Phone user for some time (Omnia 7, Lumia 800, then 820), but seriously, this issue was really making me consider my choice of platform.
Music syncing to SD *needs* to work and it needs to work reliably.

The sad story about my Lumia 820 :(

Thanks for taking the time to read.
https://www.facebook.com/photo.php?fbid=10203833800867360&set=a.2960307128635.2154110.1290248636&typ...
I hope soon I'll join the happy WP8.1 crowd again, somehow....
- Please let me know if I'm the only one that thinks that the Lumia 820 is a symptom of bad produce by Nokia!
- Por favor avise-me se eu sou o único que pensa que o Lumia 820 é um sintoma de má produzir pela Nokia!
http://tinyurl.com/luwx3gs

Believe me I did. The gel case that was fitted did not prevent the LCD screen to break. It fell on its side... I honestly believe there is an issue with the weight/size ratio of the 820. From all the Lumia's only the 520/620 are the 'right' size/weight. I'm sad Nokia does not have a better protection option for the bigger phones. Yesterday I saw a 625 also with cracked screen (another phone that is too big and not properly protected by the lack of Nokia advisories/accessories. Shame, shame, shame. I spent 350+140+100=almost 600 euro for a phone that collects dust on my desk I love windows phone and Nokia, but this made a serious dent in my 'faith'
- Please let me know if I'm the only one that thinks that the Lumia 820 is a symptom of bad produce by Nokia!
- Por favor avise-me se eu sou o único que pensa que o Lumia 820 é um sintoma de má produzir pela Nokia!
http://tinyurl.com/luwx3gs

Lumia 820 tethering problem

I'm trying to use wifi to share Internet to my MacBook Pro via my Lumia 820.
Though I get disconnected after about a few minutes.
How can I solve that?

Hi. Is 'Lumia Black' displayed under Extras+Info? What is the current Firmware Revision number of the phone?
Try scanning the QR code for Access Point to check that it's up-to-date: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Also, is the Internet Sharing work with other mobile devices?

Serious Issues with Lumia 820

Dear Sir/Mam ,
I am very sorry to inform you that i have been using Nokia Lumia 820 since past 3 months , and every day i am facing new problems . Few problems I already mailed you before ( Service request no : 1-6KQPRQV )
,which started persisting within the 7 days of purchase . It is a very bad experience for a genuine customer like me , as nokia is like a family to me . Every one including my mother , father , brother are using Nokia and never faced problems since we started using cell phones .
Apart from problems i mentioned before ,few serious problems I have been facing past few days are as below :
* People i speak with are not able to listen me properly (my voice reaches them very low) , the problem is not permanent though but it rises anytime .
*My volume key button do not respond , as i cannot change volume of the songs for hours even though i can see the volume rising and falling in display .
**** and the most important problem which i faced today is very upsetting and i am in real pain because of it , my phone dropped from a height not more than 1/2 feet ( i mean it) and my lowermost screen is damaged . I was not believing my eyes when i saw it . How can be the the screen of a phone which costs me Rs 23,800 be so soft .Thank god display is working but i am unable to use windows key button .
I am very upset because of it . Being love with Nokia i borrowed it on installments , half of which are still pending and I am in no position to spend money on my 3 months old phone .
Please suggest me what to do , hoping for your early response .
Thanks & Regards ,
Gaurav Singh
Solved!
Go to Solution.

Before I start, please note that this is a user to user forum.
Sorry to hear about the problems you are experiencing. Does sound like there are issues with your handset because it is definitely not behaving normally. Your first port of call should be your local Nokia Care Point. They should be able to assess the issues with your phone and advice you on the options available to you.

Broken lumia 820 screen

the screen of my lumia 820 was broken and it isn't displaying. can u give me a calculated guess of the cost of a new screen and a place i can get the repairs done in nairobi.
Solved!
Go to Solution.

You need to visit Nokia Care to get it replaced. The cost varies depending on Region so they are in best position to provide the details.
You can find a NCC over HERE

Nokia 'Atlas' Leaked As Verizon's Upcoming Lumia 820 Variant

No news on specs yet but and it's a variant of the 820. The Atlas will sport a 4.3” display and takes on a nicely curved design
source(s): http://pocketnow.com/2012/10/09/nokia-atlas-verizon-lumia-820/
http://www.wpcentral.com/could-nokia-atlas-be-lumia-820-variant-verizon
http://wmpoweruser.com/wp8-nokia-lumia-822-for-verizon-leaked/
http://www.engadget.com/2012/10/09/nokia-atlas-verizon/
The question is where is the 920 variant Do get me wrong it nice to see a Nokia on VZW but after seeing Nokia's highend device I'm not settleing for anything lower.

I'd suggest waiting to see if anything from this thread or this one come to pass.
Message was edited by: hopmedic
I would like to know what, about this message, warrants it to be marked as "currently under moderation"

Lumia 820 broken screen

Hi all,
I am in big trouble with my phone lumia 820. It slipped from my hands couple of days ago and screen went blank immediately thereafter. LCD is not displaying anything and I am not able to do anything with it.
If new panel (screen, lcd, touch) needs to be fixed then its costing me too much..I can manage with the broken screen but lcd display should be working.
Can someone please guide me with the simplest and most cost effective way to do it. ??
Regards
Kapil Khanduja

If the screen is broken, it's broken. There is no way to fix it adn it needs to be replaced. This is not the place to discuss self repair or otherwise. Let's just say Google and YouTube are your friend.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 820 & 920 treated as tablets

Hi, i have just recently started to use muse for mobile sites. I have created 5 sites and on my daughters Lumia 820 and my Lumia 920 all sites show as ../tablet/index.html. However with her old 3GS and my iPhone4 the same sites show as .../phone/index.html. This is using IE as the browser. If I use the google app to look up the urls then it only displays the full desktop version. Any ideas?
Thanks in advance

The notification light using one of the three light at the bottom of the screen has been suggested to Microsoft. No idea if they will adopt it or not.
There is no low power screen saver. Large displays use a lot of power even if there is only a little shown on the screen. However, someone was saying the other day that there is however a clock app available in Marketplace that keeps the screen on to use as a clock overnight. I don;t have the name of the app but I am sure it wont be too difficult to find in the Marketplace. It will have a significant effect on battery life.
You can send suggestions to Microsoft using the link below.
windowsphone.uservoice.com

Does the Lumia 820 have Corning Gorilla Glas?

Hey there, I am very interested in the Nokia Lumia 820. Does it have Gorilla Glas? I have once heard, that Nokia will provide every Smartphone with Gorilla Glass: http://thenokiablog.com/2010/11/30/nokia-displays-gorilla-glass/. Why is there a change of policy? Why should Nokia provide a durable Cover, when the real weak point will be the display screen?

AlexanderBlumör wrote:
Hey there, I am very interested in the Nokia Lumia 820. Does it have Gorilla Glas? I have once heard, that Nokia will provide every Smartphone with Gorilla Glass: http://thenokiablog.com/2010/11/30/nokia-displays-gorilla-glass/. Why is there a change of policy? Why should Nokia provide a durable Cover, when the real weak point will be the display screen?
Why not search the forum before starting a new thread ?
http://discussions.nokia.com/t5/Nokia-Lumia/Can-anyone-from-Nokia-please-answer-why-Nokia-Lumia-820-...

Lumia 820 cracked display

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