Lumia 820 crashing (?) frequently

Hi!
I own a Lumia 820 and I'm pretty happy with the phone but I have one issue.
Sometimes the phone just stops working. This happens when it's fully charged, when it almost has no charge, when it's been turned on for hours or days, I don't see any pattern, it just happens randomly and it's very annoying.
It never happened while I was using, only when the screen goes off after innactivity.
Basicaly the screen is black, and the phone doesn't respond at all to any input. I have to disconnect the battery, connect it again and turn it on again.
The phone is fully updated and has no other issues.
How can I solve this? It's pretty tricky to try and go to the Nokia store to activate the warranty since I can't really demonstrate the issue at my own will.
Thank you

But now I dont have the Amber updates... I try to update the phone but it says it's already up to date...
Hello MMaia, i think you do have the Amber update, but what you dont have are the Nokia uodates such as "extras and info" "glance" "storage check" etc.and until you have these it wont show up in "extras & info" that you actually have the Amber update. If you have the "Smart Cam" app installed try and open it, if it works it means you have the Amber update installed, if you dont have "Smart Cam" installed try downloading it from the store, if it lets you download the app this also means that Amber update is installed. And finally you should get a notification soon that that there are updates available,these will be the Nokia updates you are missing.

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