Lumia 820 frequent crashing Music

Hi,
I have a new Lumia 820. I use Xbox MusicPass, which I must admit works terribly between my new WP8 and my old Win7/Zune setup (none of my music can sync) and the Win8 app interface is woeful. But that is an aside.
My real problem is that when I use bluetooth headsets, I am getting frequent crashes with the standard Music app. The phone is brand new (4 days old). Often it is just the Music app that freezes and crashes back to the home screen, but sometimes i need to soft reset.
This is really a pain!

Have you tried to full reset phone it maybe the only option
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Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

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Nokia Lumia 820 - freezing / crashing frequently -...

It seems that this is a recurring problem to some Lumias - more the 820 and 920.
I am happy with the phone generaly and the OS.
What I am not happy at all is the recurring crash / freeze. it happens at least once every day, and worst it happens out of nothing. It freezes during the night when it is on charging plate - thankfully I don't have to rely on my phone's alarm clock.
I turned off bluetooth as a lot seem to be saying it may be the cause, but surely it is not. A lot don't seem to have this problem, so basically could this phone be defective? should I return it or not. It is a good equipment but it needs to be reliable. I have never seen this happen on my iphones or on the several androids that I have owned. I would expect that it would not have happened on the NOKIA's new flagship models...

There is a little more to it than just pure speculation. Having seen others with similar issues here and issues that a few long term members of this forum have experienced, we have been able to trace a lot of problems to various apps. Personally I experienced a freeze caused by an early version of the Nokia Transit app which has since been pulled and updated and re-released.
WP8 being so new means practically every app for it is "beta". Personally I have taken to installing apps one at a time and leaving it for a few days to monitor the new app before installing the next. What I also do before I install anything is to do a search here to see if anyone else is experience problems with the app.
There is nothing in the description which tells you if an app is converted from a WP7 version. I know from having seen it previously for my Lumia 800.

Lumia 820 frequently disconnects from facebook cha...

Many times a message called cant connect to message is thrown even on wifi and 3g. Restart is required often for that

hi mate,
have you checked the condition of your SIM card and also your network signal and strength with your network carrier, and that your data plan is activated with your carrier. also check that you have updated to the latest Portico update for Windows Phone 8, and that you have the latest Nokia system app updates from the Store for your device.

Lumia 820 crashing (?) frequently

Hi!
I own a Lumia 820 and I'm pretty happy with the phone but I have one issue.
Sometimes the phone just stops working. This happens when it's fully charged, when it almost has no charge, when it's been turned on for hours or days, I don't see any pattern, it just happens randomly and it's very annoying.
It never happened while I was using, only when the screen goes off after innactivity.
Basicaly the screen is black, and the phone doesn't respond at all to any input. I have to disconnect the battery, connect it again and turn it on again.
The phone is fully updated and has no other issues.
How can I solve this? It's pretty tricky to try and go to the Nokia store to activate the warranty since I can't really demonstrate the issue at my own will.
Thank you

But now I dont have the Amber updates... I try to update the phone but it says it's already up to date...
Hello MMaia, i think you do have the Amber update, but what you dont have are the Nokia uodates such as "extras and info" "glance" "storage check" etc.and until you have these it wont show up in "extras & info" that you actually have the Amber update. If you have the "Smart Cam" app installed try and open it, if it works it means you have the Amber update installed, if you dont have "Smart Cam" installed try downloading it from the store, if it lets you download the app this also means that Amber update is installed. And finally you should get a notification soon that that there are updates available,these will be the Nokia updates you are missing.

Nokia lumia 820 music

Hello, I have just bought my Nokia Lumia 820 and updated it to Amber but I can't see the Nokia Music. All I have been using is the Xbox Music. Kindly assist, its really frustrating.

Hi taitangetich,
Welcome to the Nokia Support Discussions!
Nokia Music can be downloaded through the 'Store'. You may go to the 'Nokia Collections' and look for the said app. You may also download the Nokia Music app here: http://www.nokia.com/global/featured-apps/. Just go to the Bing Search on your phone > tap on the scanner (eye icon) > tap on the QR code on your computer.
Let us know the outcome.

Lumia 820 Music Sync issue.

I installed 16GB micro SDHC card into my Lumia 820 and set as default for music and pictures. I try to sync music between my mac and phone. But the end of the sync, error message comes up which says all the music can't be copied. When I check the storage section on my phone. Music and video shows 0 and seems like all the music is in "Other" section. Couldn't see anything under "Music". Tried Google and can't find any solution. Please anybody can help me. Thanks a lot.

I have also experienced the same issue and wasted about 4 hours of my life yesterday attempting to deal with it.
Music syncing to SD is horribly broken on the 820, on both 1232.2109.1242.1001 (original) and 1232.5951.1249.1003 (portico) firmwares.
I have ended up in a state where I have had to factory reset to fix the mess on 2 occasions now, on both original and portico firmware. This issue is definitely not fixed in portico.
For some obscure reason, particularly when using the desktop sync app, if it fails and tries again the music app gets very confused and displays an array of duplicates. If you perform an SD card format whilst in this state, the music app still 'thinks' that some of the music is still there and displays it as such. The only way to fix this erroneous display is to factory reset, which is far from ideal.
A workaround to the duplicate issue is to *not* use the desktop Windows Phone app, which seems to be horribly broken.
The Metro app often says that it 'Cannot copy the file to your phone' but it actually has without any issues, go figure.
I also noticed that some SD cards simply don't work properly in the 820.
I firstly tried a brand new Samsung 32GB which intermittently stopped working when syncing, dragging and dropping, and downloading on the phone causing the store to refuse to open necessitating a reboot.
I'm currently using a Transcend 8GB which does not exhibit that problem.
I tested the Samsung on my PC and it works fine, but I returned it to Amazon as faulty and exchanged it with a Sandisk 32GB, so I'll see what happens with that when it arrives I guess.
I don't know if this is a Nokia issue or a Microsoft issue. But someone needs to step up and fix this, because a 'switcher' from another platform will return the device immediately.
I've been a Windows Phone user for some time (Omnia 7, Lumia 800, then 820), but seriously, this issue was really making me consider my choice of platform.
Music syncing to SD *needs* to work and it needs to work reliably.

Frequently hanged after GDR2 update in Lumia 820

Hi Experts
i'm using Lumia 820. last august i update my Lumia 820 to GDR2 update aka Amber update. I purchase my handset from sigapore using Starhub promotoion but it was a open handset. later i came to bangladesh and face some problem with power. i took it to my local nokia care center. than they update it to GDR2 after that my handset is frequently hanged. it hangs when i switch on the WiFi or data connection.
I suspect my OS is not loaded 100% correctly.
My device is information
OS version: 8.0.10328.78
Firmware version: 3047.0000.1328.3001
HW revision number: 1.0.0.0
Radio Sw version: 1.0.202132.3
Chip SoC version: 8960.
another interesting thing is after this GDR2 update my 4G version is no more available.
please suggest what should be my setps to make this device stable.it was stable with the old FW but after GDR2 it is not stabel. i love Lumia/WP8. it is 100% fit with my life style.
i dont want to take this device to local nokia care agina. i dont trust them. please advice how i can improve my device without taking it to Nokia care.
thanks for every expert comments.
regards
Sayeed

You can try resettng it but if it doesnt resolve, I suggest you bring it back to the care point so they can reflash it. I suspect they may have used the wrong version.

Nokia lumia 820 video recording crashes

Hi. I just bought a lumia 820 and tried to videotape. But as soon as i press the camera button the camera crashes at goes straight to start screen. Does anyone has/had the same problem. Please let me know... How can i fix it??

Hi Anestis,
Do you have a memory card on your phone? Did you try to remove it and then try to access your camera again? If yes and the issue remains, you can reset the camera. You can do that by going to Settings and then swipe left to applications > photos + camera (pictures+camera), scroll down to the bottom and reset camera.
If it does not help as well, the next option is to reset your phone by pressing and holding the Power and Volume down keys simultaneously until you feel the phone vibrate. After this operation, you may need to set the date and time on the phone. Note that this does not remove any settings or your personal content.
Please let us know if you need further assistance.

Nokia music service for Lumia 820

Hi there..
well, i bought my Lumia 820 on 3rd of March 2013 and made a nokia account same day got free nokia music subscription.
Under the settings of Nokia Music app, my subscription date mentioned there is valid until 3rd march.
What i wanted to know that is this free Nokia Music service for Lumia phones are valid for one year only or lifetime, till i am using this device.????
Solved!
Go to Solution.

Its valid for 1 year during which you can download unlimited no. of songs without paying to Nokia. Bear in mind that your Service provider will charge you according to your Plan. After that you need to extend the subsciption thru' a Renew Voucher ..

Music transfer FROm Lumia 820

why cant I transfer the music downloaded from the nokia store on my lumia 820 to i tunes??

Is it music you purchased or a free radio mix?
There is no DRM on Nokia music you purchase, You are free to do what you want.
I have synced Nokia Music I have purchased to the PC music library with no problems.
Is your itune music your sync folder for the phone?

Moving photos or music to SD card Lumia 820

I own a lumia 820 and recently bought a SanDisk 32GB Class4 SD card.
I tried to move all the photos from phone memory to SD Card memory as described below:
1. Inserted new SD card
2. Selected all photos from 'Camera Roll' and choose 'save to SD Card'
3. After the copying is finished, i see a new album created with all the photos i chose to copy in step 2 with album name 'Date when i copied them'.
4. I selected and deleted all the files from 'Camera Roll' album.
5. After 1hr or so, i see that new album created on SD card has multiple copies of same photo. This was seen for few photos and not for all photos in the album.
6. I manually selected duplicate copies of the photos and deleted.
7. After few hours i see that original photos in new album are not seen. These lost photos are the same photos which i thought were duplicate(as seen in album) and deleted as mentioned in step 6.
Coz of this i have lost many photos and i cannot get those moments back.
Mean while i had also copied all the music files from phone memory to SD card memory similar way.
I see duplicate music files for half of my music collection. I am not willing to delete these duplicate files which will lead to deletion of original file.
I see that number of duplicate copies of same music files increased, ex; i see 28 duplicates for s same music file. this is annoying and makes music browsing an irritation.
Does anyone face this issue, have found any solution, did Nokia has acknolwedged such bugs.
Since i have a old macbook from 2008, i cannot connect my lumia 820 to my laptop. So backup is not a primary solution for me.
Any suggestion or help is most appreciated.

Hello, I have a Lumia 620 and I had same problem with contacts and I've found out that they were sync to Windows Live which keeps in memory even what you have deleted, so pratically you're not deleting anything on the server but you can actually restore anything of what you think had be permanently ereased!!!! I didn't try to move pictures from the phone to the SD card, I do it with the computer and it works no problems. Are you sure it's not messing up with the sync? Probably I'm not of great help...anyway

Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
Am not sure how she managed it, but the volume display now remains visible always at the top of the phone display and volume is set to 0 and cannot be changed. In addition the back arrow (bottom left) no longer works in any app as it now just tries to close the volume display in the header.
I see a number of people have reported issues with low volume but I could not find anyone else who has the same specific issue with the volume display always showing.
Steps taken to try and resolve this:
Rebooted phone (holding power and volume down)
Backed up the app data etc and did a factory reset
Removed the battery and rebooted
Ensured that the phone had the latest updates
After the first reboot the display did seem to resolve itself until I then clicked on the volume controls on the side of the phone. This then caused the volume to go straight down to 0 and then the display stuck and had the same problem again.
Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
Something is obviously wrong but am not sure whether it's a software glitch or an issue wiht the handset.
Can someone help shed some light on this else I'm going to get a lot of earache from the wife soon?
Thanks a lot, Matt

We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Which is better Lumia 720 or Lumia 820??????

Lumia 820 has 1.5 ghz processor, 1gb ram bt doesn't look cool n around 6k more in price, n Lumia 720 has great look, better camera quality (both primary n secondary) BUTTTTT jus 512 mb ram, 1 Ghz processor,
so My question is-
1. Is Lumia 720 slow???
2. does Lumia 720 hang or something???
3. Does Lumia 720 lag???
4. Is it worth to buy Lumia 820 which is a little bit costly Around 6k more in my country)
"I AM NOT A HUGE GAME OR APP FAN BUT I WANT IF I INSTALL ANY APP OR GAME THEN MY MOBILE SHOULDN'T LAG OR HANG."
Solved!
Go to Solution.

Guys, I am planning to change my phone soon. i am using Nokia E6 for last two years and confotable with its performance. Though I had a bitter experience (you can read my experience HERE) at the begginning, it never came back after rectification done at nokia care. I am happy with its performance now. However, since it has a small screen, sometimes i feel difficult to select a link with finger while surfing through internet. That is the reason i am looking for a new one with bigger screen size. I was actually looking for Lumia 820 or 720 for which I am still confused to decide one. Request the experts to help me to select one. Which is better for my moderate use? i am using my phone mainly for calls, emails, photos and web browsing. I am not curious about games, music etc... Please help me to chose one.

Lumia 820 video playback problem

I've recently bought a Lumia 820, my choice partly influenced by the 2 to improve video recording, in particular at live music gigs. Whilst it does seem to be avoid the "wind tunnel" sound effect I've had on previous phone videos, each one I've played back has major blocking on both the picture and the audio, with neither being in synch, and therefore virtually worthless. I tried yesterday just filming a small crowd gathering, so no amps or loud noise, and have exactly the same problem. I'd set the video to record in high spec, so should I opt for the lower 720 spec, or is it a different problem altogether? And how do I solve it, before I get increasingly frustrated at having messed up and missed out on some valuable footage?!! Thanks.

What is the file format of the video you are trying to play? You can try to reset the device (soft reset). To do this, press and hold the Volume Down key and Power key until phone vibrates. If no improvement, I would recommend updating the device. You can set the phone to notify you when update is available through these settings:
Settings>Phone update>Place a check mark to "Tell me when updates are available for my phone"

How to set storage location in Nokia lumia 820 for...

Hi,
I would like to know if and how to define the storage location in my Nokia lumia 820.
I have recently purchased a micro SD card by Kingston and would like to download and install apps, like games who require more storage then my Nokia 820 supports(8GB).
I saw that the only available option set is to choose the the storage for music + videos and pictures from settings/phone storage but no option set could be found for the apps or others.
Please help me with some guidelines or with a proper workaround as I tried unsuccessfully to find the understanding for this in various resources.
Thank you for considering my request.
Vlad Zaicescu
Solved!
Go to Solution.

You can't install applications, Games on the SD Card. Only other thing that you may save on the SD Card is the Maps ..but you need THIS application. Need to log-in using the same credentials that you use on this forum to download it ...

Lumia 820 frequent crashing Music

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