Lumia 820 moving battery

Hello all. I got my Lumia 820 last wedesday. when I use the device I can feel the battery moving inside. This is really annoying. I went back to retailer who opened a new unit and to our surprise the same problem is there. Eventhough the device is working fine so far but I am really disappointed with this battery issue which does not affect the operation of the device but it is really a let down.
I went to the nokia care center when one of the employees suggested to put a sticker on the battery in order to hold it still. I was furious with his answer and told him that I did not buy a brand new phone to put a sticker to hold the battery from moving. Then he went inside and spoke to his supervisor and his reply was shocking "my supervisor told me that a moving battery inside the device is a NORMAL thing"
I really disapointed and unhappy with the phone and care center, and I regret buying it
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Hi, my experience agrees with the original poster.
We unboxed a brand new Lumia 820 yesterday and the battery is definitely loose.You can actually hear it clunking around inside the chassis.
You do not need to shake it hard: imagine picking up a box of matches and wanting to know if there are any inside: give it a little shake back and forward. That's all you need to feel the clunking quite clearly. It feels badly engineered, or like someone has installed a cheapo replacement battery which doesn't quite fit.
There are several reports about this on the web, for instance http://forums.wpcentral.com/nokia-lumia-820/202508-loose-battery.html
I'd guess this is because they needed to leave some room for the optional wireless charging stuff, but I'm just guessing. If that's the reason, then it's not an excuse. If the recommended fix is for customers to insert some kind of sticker to stop the rattling on a brand new device, then I'm really qute disappointed. I would expect better build quality from Nokia.

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xylitar wrote:
And also, would using the battery pack void the Nokia warranty?
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So I recently had my phone replaced by Nokia but I wasn't aware that I was supposed to not include the back battery cover as well. I still have my battery and sim card but just not the back of my phone. I've asked numerous places to see if they had the back of my phone and no one has it. I looked on Amazon and its $23 to get the back of my phone and I thought that was unreasonable just because it was free to have my phone fixed. Also, they are shipping from other countries and my parents are not comfortable with that. If anyone could please help with just getting the back of my freaking phone that would be wonderful. Thank you!

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I bought a new battery for my lumia 820, so that when one is out of power, I could switch it to another......
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Solved!
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Nokia Lumia 820 battery

Goodevening,
I have the impression that the battery of this smartphone is inadequat.
I just did the test :
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Hi Nykilde
Thank you for posting and welcome to Nokia forum!
You may check this link for Battery information and Tips for Lumia 820 and 920.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

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I have been using Lumia 820 since 1 year and have never faced any issues. But after the recent "black" update... my mobile battery drains out within few hours after i charge it 100%. I have to charge it 3-4 times in a day ..
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Hello,
after two replies from the Customer Service I decided to ask if the Community has the same problem as I.
My phone is Lumia 820. Works fine, no problems. The battery lasts for approximately 1.5 day (ypu can say not bad - ok). BUT - after the battery runs out, the telephone switches off (automaticly due to low battery), when I try to switch it on, there is a red battery blinking sign - ok. But If I wait four hours (without touching the phone) the phone not only will switch on but the battery shows bettween 20%-50% and - what is very weird - it is sufficient for the whole day of normal work (phone calls).
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It was also done by the Customer Service (twice) - the first time they checked only battery and software and said everything is ok (they've held the phone for two days), second time I've described them what they should do (Charge the phone to full, insert sim card, wait until the battery runs out and phone switches off, wait couple of hours (4) and switch on, repeat the test) - they have held the phone for two weeks and said no fault.
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If you tried the advice from guide return it back to point of purchase and get it exchanged.
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WP8.1. on Lumia 820 is permanently synchronising G...

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Solved!
Go to Solution.

Which is of course something I would have liked to avoid. However, it seems to be the only thing left as the soft reset didn't work either

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Lumia 820 moving battery

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