Lumia 820 Screen Unable to Power Up

Hi,
I'm facing this problem and I've been trying to debug the issue for the past few hours of whereby the screen will not power up but the phone is definitely working(the buttons will lit when I press the power button, the phone will ring and vibrate when I call it, there will be a sound when I take a screenshot, and the phone will vibrate when my phone receives an email).
I was using this app http://www.windowsphone.com/fi-fi/store/app/the-ssh-client/e8aa1299-e011-486c-9f61-3232c892b17b before the screen failed to start(but I've used this app for quite a while before in other days and nothing happened).
Phone Condition:
1. Screen is not turned on(failed to start)
2. Phone is working(read above)
3. My computer(Win 7) can detect the device, but there are no files inside the Lumia 820 drive(there are files inside it before that).
4. Battery was ~50% when it had problems and now its ~29%
Things that I've tried:
1. Soft Reset - Holding Decrease volume button + Power Button
2. Holding all four buttons
3. Holding power button(weird, but this doesn't seem to reboot the device anymore)
Things that I have not tried:
1. Flash it
2. Charge it
Well, any other viable solutions?
p/s: I've browsed through here and some other sites as well before asking here.

Did you try this key combination for your 4 button reset?
Step 1- Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2 - Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
Step 3 - The phone will reset and boot up automatically. Please note that this may take several minutes.
Please note you will lose all data doing this.
If the above doesn't work then it is likely a hardware issue and you should have it checked out at your local Nokia Care Poibt.

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Broken lumia 820 screen

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You need to visit Nokia Care to get it replaced. The cost varies depending on Region so they are in best position to provide the details.
You can find a NCC over HERE

Lumia 820: Screen not working

Hello,
Encountered a wiered problem today. All of a sudden the screen stopped displaying.
The touch seems to be working fine(as the double tap wakes up the phone), but the screen is blank.
Tried with soft re-set, phone restarts, I get a pixalated alternate black and white stripes on the screen, then it goes blank again.
This is really frustrating as this is not the first issue I faced with a Nokia Lumia phone.
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2. Camera stopped working 3-4 months back, luckily got the camera replaced as it was covered under warranty.
(The whole process took 75 days!!!!)
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I LOVE the Win8.1 OS, but the hardware is clearly lagging behind
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Hello, Shashank666. How did you perform the 'soft reset'? Is it by pressing both the volume down and power keys at the same time until the phone vibrates and restarts? How about the hard reset? How did you perform it? Is it the same with what's on the below link (Option 2)?
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA141447
If yes, we suggest using the Nokia Software Recovery Tool to recover the software. This deletes all the files in your device.
http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA142987
The link is for the UK. Let us know your location so we can provide you the local one.
We look forward to your reply.

Fragile Lumia 820 Screen + support/service issue

I got 820 to evangelize lumia & got bad face in front of others for praising this s***t device.
How fragile screen of such high end (next to flagship) device? Screen got cracked falling from less than 1 feet.I can't believe it for such a brittle screen glass.
On top of it I cannot fix the screen as it is out of stock from past 1 month in Hyderabad. Called Nokia care multiple times and all turned up against saying no stock for next 15/20 days.
what a useless investment. Very bad experience/impression as I use to love Nokia since my first mobile 7610(which by the way still runs).

Hi Adrianhughes,
My problem is not that screen is broken/having crack. That's the fact and I know its a common issue with all 820 devices.. Its a design flaw from Nokia..
My problem is with after sales service. Nokia care is asking for ~10K Rs. to fix screen (half the cost of device) but that too they cannot do as they are out of stock.. So all in all its waste of investment.. (both money, time and running behind and saying I am biggest fan of Nokia..)

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You could try hard resetting it as follows. With the phone powered off, press and hold the vol down +power+ camera buttons. When the phone vibrates, release the power button and release the remaining two buttons 5 seconds after that.

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I have a Nokia Lumia 820 and its front glass got cracked. My display is alright but my touch is not working on the crack but elsewhere on the screen touch is working fine can someone tell me the problem and its cost. I am living in India.

You will need to contact Nokia Care in your area, they will provide a quote for replacing the screen. It's impossible to say what it will cost because each authorised repairer will provide a quote that includes both the components needed and their labour cost for carrying out the work, so just see the Microsoft web site for your country and you'll find information on how to get the phone fixed in the support pages.

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Here you go. Forgot about my work blackberry, which has a flash which showed it up quite nicely. Perhaps the other guys can confirm if this is the same as their's.
I'm starting to think it's actually an imperfection in the front of the screen, rather than behind. If you scrub quite hard with a cloth you can get rid of it (mostly), but as soon as your finger goes over that area it's back. Like that part of the screen has imperfections that cause it to smudge/stay smudged more than the rest of the surface. Just a hypothesis, probably wrong. Unless it gets worse I'm not too bothered about it.
Attachments:
IMG-20121231-00008.jpg ‏354 KB

Bit of touch screen not working Lumia 820

Hello!
A couple of months ago I bought a Nokia Lumia 820. And after a while I broke the digitizer. Got a new one and replaced it myself. The problem now is that the digitizer now does not work properly, a bit of it doesnt work, the second line on a keyboard when the phone is positioned upward. I have read somewhere that this could mean a faulty digitizer, but the thing is when I use the nokia search button on the lower rigth corner of the phone that activates the bing search the whole screen works fine and I can even input the pin code.
So my question is this can this be a software problem rather than hardware, because I really dont want to buy a new digitizer and then realize that the new one wont work either. Or could I have made an error when I was replacing the digitizer.
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Solved!
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It's a hardware issue, either a faulty digitizer or you damaged something when fitting it.
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Lumia 820 broken screen

Hi all,
I am in big trouble with my phone lumia 820. It slipped from my hands couple of days ago and screen went blank immediately thereafter. LCD is not displaying anything and I am not able to do anything with it.
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Regards
Kapil Khanduja

If the screen is broken, it's broken. There is no way to fix it adn it needs to be replaced. This is not the place to discuss self repair or otherwise. Let's just say Google and YouTube are your friend.
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Volume & Back Button Bug Lumia 820

Hi all,
I bought my wife a Nokia Lumia 820 about 2 months ago and up until now she's been extremely pleased and impressed with it. However yesterday she encountered a weird bug which we cannot fix.
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Also on some of my attempts to reboot the phone, a white exclamation mark showed up after the reboot and the phone was frozen so only way to try and get past this again was to reboot again and again until it disappeared.
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We have 3 Lumia 820 and one of the handsets behaved like you folks describing..
Did some resets, soft or hard, cant remember,but finally gave the handset to the shop and they sent in in for a reflash by Nokia.
Working without this issue after that and for about 4 weeks now so, reflash it...
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Hi Anestis,
Do you have a memory card on your phone? Did you try to remove it and then try to access your camera again? If yes and the issue remains, you can reset the camera. You can do that by going to Settings and then swipe left to applications > photos + camera (pictures+camera), scroll down to the bottom and reset camera.
If it does not help as well, the next option is to reset your phone by pressing and holding the Power and Volume down keys simultaneously until you feel the phone vibrate. After this operation, you may need to set the date and time on the phone. Note that this does not remove any settings or your personal content.
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Lumia 820 software update problem

I got notified via mail that phone update for Lumia 820 is released and available now for my device but when i manually tried to search it shows "we are unable to check for updates" plz some solution would be appreciated....Help!!!

Try a soft reset by holding both Volume Down and Power buttons pressed until phone vibrates and restarts. You will not lose any data or settings except possibly date and time.
If that doesn't help, try resetting the camera from settings > applications > photos+camera > reset camera.
If that doesn't help, try a hard reset from settings > about > reset your phone
If that doesn't help, try a full clean firmware reinstall using the Nokia Software Recovery Tool
If that doesn't help, take your handset to a Nokia Care Point to have it checked/repaired.

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I just bought a Lumia 820 and want to to set up my different accounts for it but when I go to Settings>Email+accounts nothing happens, after going to a black screen showing the text "Loading..." for a few seconds, the text "Resuming..." comes up very briefly and then I am brought back to the Settings page. I've tried rebooting and soft resetting (vol down+power button) a couple of timers already but this doesn't help.
Anyone knows what could be going on?
Solved!
Go to Solution.

Only other option is hard resetting (please backup all your personal data first), by going into Settings > About > Reset your phone.
If that doesn't work, then you will need to take your phone to your local Nokia Care point for them to inspect.
to locate Nokia Care: http://nokia.com/support

Serious Issues with Lumia 820

Dear Sir/Mam ,
I am very sorry to inform you that i have been using Nokia Lumia 820 since past 3 months , and every day i am facing new problems . Few problems I already mailed you before ( Service request no : 1-6KQPRQV )
,which started persisting within the 7 days of purchase . It is a very bad experience for a genuine customer like me , as nokia is like a family to me . Every one including my mother , father , brother are using Nokia and never faced problems since we started using cell phones .
Apart from problems i mentioned before ,few serious problems I have been facing past few days are as below :
* People i speak with are not able to listen me properly (my voice reaches them very low) , the problem is not permanent though but it rises anytime .
*My volume key button do not respond , as i cannot change volume of the songs for hours even though i can see the volume rising and falling in display .
**** and the most important problem which i faced today is very upsetting and i am in real pain because of it , my phone dropped from a height not more than 1/2 feet ( i mean it) and my lowermost screen is damaged . I was not believing my eyes when i saw it . How can be the the screen of a phone which costs me Rs 23,800 be so soft .Thank god display is working but i am unable to use windows key button .
I am very upset because of it . Being love with Nokia i borrowed it on installments , half of which are still pending and I am in no position to spend money on my 3 months old phone .
Please suggest me what to do , hoping for your early response .
Thanks & Regards ,
Gaurav Singh
Solved!
Go to Solution.

Before I start, please note that this is a user to user forum.
Sorry to hear about the problems you are experiencing. Does sound like there are issues with your handset because it is definitely not behaving normally. Your first port of call should be your local Nokia Care Point. They should be able to assess the issues with your phone and advice you on the options available to you.

Lumia 820 freeze

I have bought a new Lumia 820 one week ago.
Since then there is no day when it doesn't freeze at least 4-6 times a day during a moderate use.
There is no specific patter for reproduction. You can do whatever you want.. it will freeze anyway sooner or later.
I have tried all normal recipes out there: soft reset, hard reset- factory default, none worked.
So there is no other option but just to return it back in the next week.
http://t.co/ZpZWfsSz
I have attached the phone firmware info so perhaps this will help in identify and avoid these models since no user will be happy going through the same horrible user experience I have.
Regards,
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If it helps, you can at least stop peeling open the phone and potentially damaging your backcover or fingernails while resetting the thing. Holding the Power button + Volume Down for a good twenty seconds or so does the trick for me as well. This will not prevent any potential damage to your mood however, sorry The annyances that remain are the fact that you'll have to reset the time/ date after every reset, and booting takes actually quite some time, especially compared to WP7.
The moments the phone works are awesome, loving every minute of using it. But that doesn't make this malfunction any more acceptable, of course!

Lumia 820 Screen Unable to Power Up

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