Lumia 820 won't switch to 4G

Hi,
I have an Lumia 820 phone.
My provider had recently upgraded it's network to 4G, but my phone won't connect to it.
When I manually search for networks, I can see my network with 2G/3G/4G. I have set the max speed to 4G, but the highest speed my phone gives me is H+.
I have been to a shop where they have tested my sim in an Lumia 920 (they didn't have a 820 in stock) but it
would connect to 4G automaticaly.
My provider uses LTE 1800, wich should be supported by my 820.
Is there an configuration that I missed?
Is there a way to force the phone to use 4G iso 3G?
Is there something else I can test/do?
I live in Belgium.
I have version 8.0.10328.78
revision hardware 1.0.0.0
Thanks allready!

Yes, the only thing I haven't tried (besides going to my carrier as suggested by Nokia Customer Care) is the master reset. My old phone is a Lumia 900, it has no problem picking up a 4G or LTE signal. When I put my SIM card into the 820 all I get is 3.5G.
okhouma
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Lumia 820 / battery drain while charging

I have the Lumia 820 with the Navigon navigation app installed. I went on a trip this past weekend and noticed a strange battery drain while driving to my destination. The drive was a little over 2 hours and I was charging the phone the whole time. I figured I would test it on the drive home. I charged the phone completely before starting the drive home. I was camping so I had to use the lighter jack in the car which is always on and charged the phone from less then 10% to 100% overnight. Again the drive was a little over 2 hours, had the Navigon app open and running the whole time and the phone was plugged into the lighter and the charging icon was registering a charge the whole time. The only other thing running was cellular data. NFC, Bluetooth, Wifi, Nokia Drive, all off. When I arrived home the phone was at 45% and was very hot.
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I didn't have any problem with charging the phone, but I have another problem with the battery, I noticed that sometimes my battery started to drain so fast (I mean from 100 to 10 in less than 2 hrs!!!), even when I'm not using the phone! and when I pick the phone the area on the right hand side of the rear camera (which I believe the CPU located) is warm (it's not hot but warmer than rest of the phone). I managed my background tasks, etc. but didn't work. It seems that there is bug which sometimes the OS won't release (terminate) the processes (even after closing the app). I tried turn the phone on/off but didn't work until uninstalling the last application that just installed or opened. It happened 3-4 times and the last one was today when I opened my Nokia Music. At first I thought may be it's because of the 3G usage, but even after switching to the X-Box music to stream from my Micro-SD card the battery was draining fast.

My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
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It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Please help!! problem with rebooting lumia 820

I only got my Lumia 820 yesterday and it was fine then today the camera stopped working, i tried taking the battery out, and putting it back in then switching it back on - still no luck. Then i went on the nokia website and looked up the troubleshooting advice where it advised a reboot. I tried the reboot, seemed to be going fine but now it wont switch on properly!! when it gets to the switching back on part of the reboot it vibrates then the nokia logo comes up on the screen but stays like that and nothing else happens!! please help, really dont know what to do!
p.s i stay an hour away from the nearest phone shop otherwise i'd have popped in when it was just the camera not working!

If you tried the advice from guide return it back to point of purchase and get it exchanged.
If i have helped at all a click on the white star below would be nice thanks.
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Lumia 820 Music Sync issue.

I installed 16GB micro SDHC card into my Lumia 820 and set as default for music and pictures. I try to sync music between my mac and phone. But the end of the sync, error message comes up which says all the music can't be copied. When I check the storage section on my phone. Music and video shows 0 and seems like all the music is in "Other" section. Couldn't see anything under "Music". Tried Google and can't find any solution. Please anybody can help me. Thanks a lot.

I have also experienced the same issue and wasted about 4 hours of my life yesterday attempting to deal with it.
Music syncing to SD is horribly broken on the 820, on both 1232.2109.1242.1001 (original) and 1232.5951.1249.1003 (portico) firmwares.
I have ended up in a state where I have had to factory reset to fix the mess on 2 occasions now, on both original and portico firmware. This issue is definitely not fixed in portico.
For some obscure reason, particularly when using the desktop sync app, if it fails and tries again the music app gets very confused and displays an array of duplicates. If you perform an SD card format whilst in this state, the music app still 'thinks' that some of the music is still there and displays it as such. The only way to fix this erroneous display is to factory reset, which is far from ideal.
A workaround to the duplicate issue is to *not* use the desktop Windows Phone app, which seems to be horribly broken.
The Metro app often says that it 'Cannot copy the file to your phone' but it actually has without any issues, go figure.
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I firstly tried a brand new Samsung 32GB which intermittently stopped working when syncing, dragging and dropping, and downloading on the phone causing the store to refuse to open necessitating a reboot.
I'm currently using a Transcend 8GB which does not exhibit that problem.
I tested the Samsung on my PC and it works fine, but I returned it to Amazon as faulty and exchanged it with a Sandisk 32GB, so I'll see what happens with that when it arrives I guess.
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Frequently hanged after GDR2 update in Lumia 820

Hi Experts
i'm using Lumia 820. last august i update my Lumia 820 to GDR2 update aka Amber update. I purchase my handset from sigapore using Starhub promotoion but it was a open handset. later i came to bangladesh and face some problem with power. i took it to my local nokia care center. than they update it to GDR2 after that my handset is frequently hanged. it hangs when i switch on the WiFi or data connection.
I suspect my OS is not loaded 100% correctly.
My device is information
OS version: 8.0.10328.78
Firmware version: 3047.0000.1328.3001
HW revision number: 1.0.0.0
Radio Sw version: 1.0.202132.3
Chip SoC version: 8960.
another interesting thing is after this GDR2 update my 4G version is no more available.
please suggest what should be my setps to make this device stable.it was stable with the old FW but after GDR2 it is not stabel. i love Lumia/WP8. it is 100% fit with my life style.
i dont want to take this device to local nokia care agina. i dont trust them. please advice how i can improve my device without taking it to Nokia care.
thanks for every expert comments.
regards
Sayeed

You can try resettng it but if it doesnt resolve, I suggest you bring it back to the care point so they can reflash it. I suspect they may have used the wrong version.

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I bought a new battery for my lumia 820, so that when one is out of power, I could switch it to another......
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strange behaviour indeed. first time that i've heard this issue reported. well, it is never recommended to let your phone battery run out, as part of good general battery use practices, so perhaps try replacing the battery with the spare when the battery life is still at 10 or 15%. i agree that the phone shouldn't make errors in reporting the new battery as having no juice.
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I recently got the Lumia 820 loving it but there is one thing I hate and can't figure out how to solve.
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My hotmail account is from my xbox so I don't even have the phone number of the people added on there, so you can guess it's pretty anoying trying to find who you're searching to call
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Your Windows Phone sits under your Microsoft account just like your Xbox does. IF you do not want to see the Xbox contacts but still want to have access to the functionality you get from using the account as your primary account you will have to do some juggling to get this to work.
If you have not set up your L820 completely yet the easiest way would be to create a new account at outlook.com, then reset the phone and register it using the new account. Now when you import your contacts they will sync to the new outlook.com account.
Now reset the phone again and switch back to the hotmail account as primary. Then add the outlook account as a second Microsoft account and allow syncing contacts (and calendars). You can now disable the contacts from the People hub for the hotmail account through PEOPLE > ... > settings > filter contacts and disable for hotmail.
This way your Xbox account will still sync with the games and achievements on the phone while your contacts are on the second account. When adding contacts select the second account for them to sync to..
If you have the phone set up you can go to outlook.com, create the new account then logout and log back in with your hotmail account and export the contacts to your PC. Open the CSV file in a texteditor and remove all the original hotmail contacts. Then log in to te new outlook.com account and import the CSV file into that to get the contacts there.
You can link the two accounts (hotmail and outlook.com account) to easy switch between them fro there.
Let us know if you have any further questions on this..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Can't set up BBM on my lumia 820

Any time I try to set BBM on my Lumia 820, it keeps telling me incorrect device time, but my device time is usually correct.
Moderator's note: The post was moved to the most appropriate board.

Hi, Limanngbana. Did you also check if your phone is set to the correct region? Go to Settings > Region. Apart from it, were you able to download any apps from the Store? Try switching your connection from Wi-Fi to mobile data or vice-versa to further check the issue. Note that some app may only be available to some countries/region.
Hoping for your timely response.

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I'm facing this problem and I've been trying to debug the issue for the past few hours of whereby the screen will not power up but the phone is definitely working(the buttons will lit when I press the power button, the phone will ring and vibrate when I call it, there will be a sound when I take a screenshot, and the phone will vibrate when my phone receives an email).
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Did you try this key combination for your 4 button reset?
Step 1- Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2 - Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
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I'm afraid this is the only option currently available. Windows Phone 8 is not Windows 8, so we shouldn't expect the same functionality. Maybe in a later update the option might become available, you can always suggest it to Microsoft HERE

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Have you tried rebooting both the accessory and the device? Are you able to connect your Lumia phone to another Bluetooth headset or is the behavior the same?
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Hello al,
I had a Sony Xplod with bluetooth and everything was working fine streaming audio / phone and even the txtings where over the speakers and the Here Drive+ instructions.
Now i bought a "better" heeadunit and the most is working.
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bluetooth for phone including sync for phonebook
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Voice for naviation ??
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I tried to reconnect / restart phone / reinstall Drive+ incl voice and maps still nothing.
HELP i need the navigation voice
I tried also both settings for the bluetooth like the advanced switch.
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Hi, Tankyspanky and Hopseflops.
Welcome to the Nokia Support Discussions!
Have you downloaded a voice for the said app? Note that you will also need to install a voice in your Windows Phone settings. Check this: http://www.nokia.com/ph-en/support/product/here-drive-plus/faq/?action=singleTopic&topic=FA141002&ca....
(Note: The above link is intended for customer's in the Philippines. For your region, go here: http://www.nokia.com/global/support/locations/.)
By the way, Tankyspanky, you can also check for the same issue in the Microsoft Developer Network forum since your phone has the Windows Phone 8.1 Preview for Developers SW: http://social.msdn.microsoft.com/Forums/en-US/home?category=wpprevdev.
If you have other questions, just let us know. Have a good one!

Nokia lumia 820 freezes, turn itself off, then it ...

I've had my Lumia 820 for 3 months now, now it's starting to freeze 1-2 times each day. Yesterday, when it freezes, I tried to reboot it by removing the battery and put it back on again. But, this time, it won't start, instead it shows a buzzed screen like static tv, then turn itself off. It keeps showing that whenever I try to turn it on. I want to try repairing for myself before go to my local Nokia support store. can someone help me? I'm desperate...

Hi PeterPantoro,
Welcome to Nokia Support Discussions!
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and also JBL Powerup and JBL Playup.................
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Same problem on Lumia 620, connecting by tapping to NFC-enabled headset like Nokia Essence BH-610.....disconnects almost directly and then tap again, connecting and firmly connected after that.
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Time consuming all this.....not to mention all the hazzle when on the run...
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Not reliable at all....lives on it´s own terms, not mine....
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