Lumia 822 - bad choice...out of luck i guess

I bought the Nokia Lumia 822 when I renewed my contract. Early on the phone was randomly turning itself off during the day and at night. I do not have a land line at home and this is also my business phone. Random shut downs are not safe at night nor good for getting business calls.
I stuck it out after reading in Verizon's forums that this was a common issue and might be fixed in a software patch release by Nokia/Microsoft.
After several patches and a recent (this week) reset to factory settings the problem has persisted. Just this week it has happened over 15 times causing missed calls.
No software updates have helped.
The forum still has numerous posts complaining of this issue but Verizon does not seem to be aware of it or want to acknowledge it..
I had to reactivate my old Droid X on my line to keep a reliable phone powered on.
I did have a phone and email conversation with technical support who promised a solution and never got back to me. Now she will not respond to my emails.
After my contract is done, I will be taking my 2 phone lines elsewhere, just about the time I will be adding a 3rd line.
Hopefully someone will think twice about purchasing this phone.
Ryan

this is the OS, not phone. it is happening to other Nokia windows phones as well. i've had this phone for approx 2 mths and have been told by verizon tech support that microsoft was supposed to issue the patch to correct this issue by the end of june. ha! i've made repeated calls to tech support, now they say patch delayed till end of july. HA! again!! sad part is, verizon has known this was an issue and continued to sell the phones. i tried to return my phone within the 2 week period, but was told that the 2 weeks start on the day you ordered the phone, not received and activated it. now i'm stuck for 2 years with a piece of crap phone. no more windows phones for me. i missed the 2 week mark by 24 hours.

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Nokia lumia 822 - out of luck I guess

I bought the Nokia Lumia 822 when I renewed my contract. Early on the phone was randomly turning itself off during the day and at night. I do not have a land line at home and this is also my business phone. Random shut downs are not safe at night nor good for getting business calls.
In order to get it to come back on I have to either remove the battery or hold the power and volume button down for 20 seconds.
I stuck it out after reading in Verizon's forums that this was a common issue and might be fixed in a software patch release by Nokia/Microsoft.
After several patches and a recent (this week) reset to factory settings the problem has persisted. Just this week it has happened over 15 times causing missed calls.
No software updates have helped.
The Verizon / Nokia forums still have numerous posts complaining of this issue but Verizon / Nokia does not seem to be aware of it or want to acknowledge it...
I had to reactivate my old Droid X on my line to keep a reliable phone powered on.
I did have a phone and email conversation with technical support who promised a solution and never got back to me. Now she will not respond to my emails.
I don't think another Nokia product will be purchased again.
Ryan

this is the OS, not phone. it is happening to other Nokia windows phones as well. i've had this phone for approx 2 mths and have been told by verizon tech support that microsoft was supposed to issue the patch to correct this issue by the end of june. ha! i've made repeated calls to tech support, now they say patch delayed till end of july. HA! again!! sad part is, verizon has known this was an issue and continued to sell the phones. i tried to return my phone within the 2 week period, but was told that the 2 weeks start on the day you ordered the phone, not received and activated it. now i'm stuck for 2 years with a piece of crap phone. no more windows phones for me. i missed the 2 week mark by 24 hours.

Lumia 822-Denim update, good or bad?

I downloaded the long awaited windows 8.1 to my lumia 822 this morning but found that it has taken away my ability to take, view, and send pictures. I'm guessing that this is a bug but I'm not sure. Has anyone else had better luck?Lu

I had the same issue. Along with some other oddities that showed up. I know that it is not what most people want to hear, but I ended up having to reset the phone back to factory and rebuilding it from the ground up. I did not let it restore any of my previous settings. (It may have been fine, but I didn't want to take the risk)
This is work, but remember you are loading a new OS onto a device that was out before the OS was so there may be some work and tweaking that needs to be done to make it work.

City Lens on Lumia 822 way out of date; any update...

I just bought 2 Lumia 822s (Verizon) for myself and my wife. We live in New York City. The City Lens app, and related Here! apps, are all way out of date. The list of restaurants in our neighborhood contains some that closed years ago. In one case, there are three restaurants listed for the same location, and they were all once there, just not at the same time. Right now only one of the three is in operation. Other restaurants nearby are not listed at all. Not only that, but the app on my wife's phone is bringing up some different restaurants than the app on my phone. The list goes on. Is anyone at Nokia, or the app supplier, in charge of keeping this information up to date? It is pretty useless when so many listings are wrong. I don't know if this is peculiar to the 822 or applies across all platforms. I suspect it is the app(s).

in CItylens goto options(...)>report a place and find this:
To report a place go to here.com, search for the place, click on more details next to the place name and then report this place.
Remember these apps only get as good as the feedback people provide on it..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 822 lacks good ereader and camera sucks

Lumia 822 lacks decent app to enjoy books and magazines and camera sucks
I bought the Nokia Lumia 822 because it allowed use of a micro SD card which would expand available memory and because it came with Office. I have been happy with the SD card capability (although today I had to reseat the SD card because the card doesn’t snap into place, it just kind of sits there – I ended up losing all my photos from March 2013, but, hey, at least the majority were there). Office is functional though I wouldn’t be able to do major spreadsheets in it. I also had to send back my original phone for a refurbished phone when it crashed about a week after that major update. I wasn't happy about receiving a refurbished phone, considering what a personal item a cellphone is.
While I knew apps were a limitation being on the bleeding edge of technology, I assumed they would emerge soon enough and was willing to wait. I bought the phone in November 2012 and as of today (April 2013), there still is no decent app with which to buy books and magazines. This is a major bummer.
As an amateur photographer, I find the Nokia Lumia 822 Windows Phone camera incredibly disappointing on its own and particularly with respect to the iPhone 5. This is in stark contrast to Nokia’s assertion that they will set themselves apart with their cameras and comes after a February (or March?) 2013 update that was supposed to fix the camera’s color issues. It previously had a green tint, which improved with the update but the color is still not great. Just to note up front, I am not an Apple fanboi by any stretch, preferring the Microsoft Surface as opposed to the iPad3 (both of which I have owned).
The Lumia 822 camera takes forever to focus and shoot once you’ve hit the screen. If you instead choose to shoot using the camera button, you have to press so hard that the phone inevitably shakes. The pictures come out blurry with washed out colors no matter what you do. Taking the same shot with the iPhone 5, it shoots quickly and comes out crystal clear, with vibrant colors. I have noticed that the largest photo size on the Lumia 822 is like 2 MB, while it is over 4 MB on the iPhone 5.
Today, when I tried to send some photos from my brother’s iPhone 5 to the Lumia 822, I noticed that Apple provided 3 choices – the original photo size, which was like 4.5 MB, a medium photo size and a small photo size. Such choices are not available on the Lumia 822. In any case, I chose the original size of 4.5 MB and when I received the photo on the Lumia 822 chose Save to Phone. Yet when I forwarded my mom that same photo from my Lumia 822, it sent as 850 KB. I don’t know how to see the size of the photo that was saved on my phone but I’m guessing it wasn’t 4.5 MB for whatever reason.
I had been psyched about the upcoming Lumia that was a 41 megapixel camera but now I even have doubts about that.
I actually bought Nokia stock, some at $3.56 and some at $4.58, but I’m starting to regret it.
Solved!
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I think you should have picked 920 instead of 822, I believe their new release 720 has better camera than 820/822.
I bought 920 for my brother as present, he is a good man and always wanted to upgrade his old phone to smartphone era.. Anyways, 920 felt superb, camera seemed quality wise similar to my Iphone 4s, which was excellent camera for smartphone, but it also added OIS and some nifty photolenses, like that animation edit thing and excellent other features that made my own Iphone pale in comparison.
As what comes to me, I bought Nokia 808 over 920 which I now regret. Quality wise 808 is WAYYY superior even to my Sony Alpha 300 SLR with basic lens. I still cannot believe how sharp and realistic images I get. Add excellent video recording and that lossless zoom, I absolutely love it. But as compared into Iphone as a phone and portable media device Nokia Pureview 808 is so bad! Browsing internet is worse, watching videos is worse, settings are mess up.. Its usable but I would give it an poor grade as a SMARTPHONE, as this tiny camera; Superior.
920 would have given me Excellent camera with all the other great sh*t Nokia offers nowadays.
I am waiting 920 + 808 combo Lumia with 41Mpx lossless zoom and OIS, with water proof and solar energy!

Nokia Lumia 822 - Application Issues

First – I apologize in advance for the length of this post – I just wanted to provide as much detail as I could to help others that might run into problems like I did.
I just got my Nokia Lumia 822 for Verizon and had some issues that I believe were related to the phone being set up for English United Kingdom instead of English USA.
When the associate was done setting up my phone, I started using it and noticed immediately that the virtual keyboard was set for UK English (it displayed a co.uk button instead of a .com button). I went into Settings > System > Keyboard and Settings > System > language+region and switched from English UK to English USA, and I thought everything would be fine.
Although phone functionality, texting, 4G, WiFi, and voice mail from the Verizon Wireless Phone application all worked, and I was able to download applications from the Windows App Store, I had the following issues:
My Verizon Mobile hangs at “Loading Resources…” screen
Voicemail application – got “SIM Error – Unable to read SIM Data” error message
Settings > System > Nokia account – got “Hardware Problem – Couldn’t Complete Operation” error message
Settings > System > Backup Assistant Plus – would not start and returned directly to Settings > System menu
Settings > System > extras+info – would not start and returned directly to Settings > System menu
I took the phone to my local Verizon Wireless store and they told me that it looked like a hardware problem and that I should return it for an exchange where I purchased the phone. I also called Verizon Tech Support, and the support assistant tried a couple of things before coming to the same conclusion – that the hardware was probably faulty and I should exchange my phone for a new one.
I decided to ensure that my SIM card was seated properly, so I popped off the back cover, removed the battery, then removed my SD Card and SIM Tray, then reinserted everything and put the back cover back on. When the phone booted up, I noticed that the App Store had 6 updates for the apps that I was having trouble with. I went into the App Store and downloaded the updates, and now encountered the following problems:
My Verizon Mobile now launched, but I got an error message that the app could not connect to the network.
Voicemail application – still got “SIM Error”
Settings > System > Nokia account – still got “Hardware Problem”
Settings > System > Backup Assistant Plus – application launched but I got an error message
Settings > System > extras+info – now worked, and displayed version information about my phone and OS version
Finally, I went into Settings > System > about and pressed the reset your phone button. When it booted, I went through the initial setup screens and selected the default language (English USA). I noticed that English UK was right above the default selection, and I believe the associate who did the setup in the store selected this instead of clicking on the default. After selecting that I wanted to restore my data from the cloud, and waiting for about 5 minutes for this to complete, I was glad to see that all of the functionality now worked as expected.
So to make a long story short, before assuming you have a bad piece of hardware, try using Settings > System > about – reset your phone – just in case it was set up incorrectly at the store.

netsirk,
Sorry to hear that your phone has become so unresponsive! Let's see if we can get that working again. Try removing the battery for 30 seconds and then replace battery and back and power on. Should that trouble still persist then the next step would be a factory reset. This will unfortunately erase the Lumia but at least will make it functional again. Here are the instructions if you need them: http://vz.to/1mq6kLO . Best of luck.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Verzion Starts Nokia Lumia 822 Pre-Ordering Tonight

At 1am ET Verizon will open the doors for pre-ordering the Nokia Lumia 822.
http://news.verizonwireless.com/news/2012/10/verizon-wireless-4G-LTE-windows-8-phones.html
I have to bite the bullet and purchase the 822 My HTC Touch Pro 2 isn't going to last and the app portfolio of Nokia out ways HTC in choice of phone. Plus I can give the 822 to my wife when/if a high end Lumia makes its way to VZW.

I bit the bigger bullet and paid $99 for the Lumia 922 on AT&T and got a free charging plate with the order. Good enough coverage for the area so goodbye Verizon. It was a good run of 10 years...

Camera on Lumia 822 Developer Preview Update 8.1 GDR1 not working, needs Cyan.

About 5 months ago when the 8.1 Developer Preview was released I went ahead and got it on my Lumia 822. Everything was going great. It worked flawlessly until Updated 8.1 to the 3rd small update that was released for it. Soon after my camera stopped working and soon after that my GPS started displaying very inaccurate results. When I use any app that uses the camera it instantly crashes and I know it is a firmware issue because neither camera works. Both cameras cause the app to crash if it tries to use the camera. I updated to 8.1 GDR1 thinking it would fix it and it didn't. This happened to me 4 months ago. The community says Cyan will fix it. I have had to deal with this for 4 months. 2 months waiting for Microsoft to give it to phone companies and now 2 months waiting for Verizon to push it out. Could someone at Verizon please give an ETA? I wasn't able to take pictures all summer. Not of my summer vacation or anything. I'm begging you Verizon to push the update. At least just for Lumia 822. I'm not the only one with this issue. If you go to the WPCentral forums or just Google it, many more people are having the same issue. I know I was risking it by using a "beta OS" but come on. Updates shouldn't take this long to get pushed.

No one told you to download or install the Microsoft Developer Preview.
That is not a Verizon wireless issue. It is a Microsoft issue.
maybe you can remove it and roll back until the real updated OS is shown to be stable and available.
And this is for both posters.
I can just imagine all the posts complaining how the updates caused this not to function or that no longer works when Verizon has nothing to do with those issues either.
After it is released by the cell carriers.

Lumia 822 wireless charging: really misleading, No...

Quite annoyed by this:
If you look under Lumia 822 specifications, they say this:
http://www.nokia.com/us-en/products/phone/lumia822/specifications/
(Under Hardware):
Wireless connectivity
Bluetooth 3.0
Near Field Communication
Wi-Fi Channel bonding
WLAN IEEE 802.11 a/b/g/n
Qi Wireless charging
However, as it turns out, 822 also requires a wireless charging shell? For the 820, at least you see that as a listed option under Accessories, but for the 822, it is not there?
I dunno - seems wrong to me; why not have a "*" is there is a footnote needed that wireless charging shell is needed? I guess I'll keep the dual wireless charger I bought for the future with the hope that shells will become available and will not cost too much?

@slaverenz- read the user guide: http://nds1.nokia.com/phones/files/pdf_guides/devices/822/Nokia_Lumia_822_UG_en.pdf
Page 16.
In order to charge wirelessly, NFC must be enabled. I talked to Nokia support on the phone. NFC is necessary to connect the phone to the secondary device, whether it be a charging plate or headset, etc. When one goes to the settings and turns on NFC, only NFC sharing is enabled. When the shell that has not been released becomes available, it contains an NFC contact point (square) that must touch with another device to activate (the center of the charging plate for example. The phone does not charge via NFC, but connects wirelessly to the charging plate through it.

Lumia 822 updates returning error code 80072ee2

Purchased a Lumia 822 in January. On the web, I see the current version of software for the 822 is 8.0.10211.204, hardware is 1532.5951.1250.1012 My phone is currently on 8.0.9905.12 and 1532.2108.1244.0003 It has not informed me I have any updates. I have gone into settings and requested them manually. I get a 80072ee2 message "We are currently unable to check for updates." I made sure I had +40% battery and WiFi was turned on. In May, I called Verizon, the tech didn't have a clue, got Nokia on the phone, they said it wasn't released for my area yet. It's now over a month later, still getting the error message. Does that mean the release (which has been out for AT&T customers since mid-December) still isn't available in my area yet? Or do I have a problem with my phone?

Interesting--I always started the wireless BEFORE I tried downloading the updates. This time, since you said turn off the wifi, I tried checking for the updates with the wifi off. It prompted me to turn it on--AFTER it found the updates. I did, it downloaded and updated to the current version just fine. Things the directions DON'T tell you... I still think it's odd that it never prompted me for the update even though I have checkmarked both "Tell me when updates are available for my phone" and "Automatically download updates if my data settings allow it", but at this point, I don't care. <GRIN>
Thank you!

I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN...

ok so, my dad has a nokia lumia 822. he said that he tried to unlock his phone, so he slid the page up and i guess it asked him for a system update? so he accidently pressed ok, or yes, or whatever and his screen went all black then later showed a :-( face.
we took out the battery and tired the VOLUME DOWN + POWER button and the same screen with the sad face is shown. WHAT DO WE DO?!!! please help!

Hope you have tried the Soft Reset correctly ..
Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).
If that doesn't work try Hard Reset : Press Power + Volume(down) + Camera keys until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds.
Failing that too.. you need to visit Nokia Care

Issues with Denim update; Lumia 822

Good Day,
I have installed the newly available Denim update for my Lumia 822. But not without some glitches. If anyone can help me out, I'd sure appreciate it!
Problems (by #):
1. The pictures/photos tile no longer works. It just bounces back to that part of the screen. It says on it: "@C:\Programs\Photos\PhotoRes.dll,-2002." It shows on it the Sample Pictures on the SIM Card. The built in camera did the same thing until one of the restarts. It's not my SD card, which has my photos/images on it - the music app sees the music fine.
What else I think is related to this particular problem: Under Settings/Applications/photos+camera, I cannot get into photos+camera; I cannot get into Settings/Storage Sense; under Settings/Backup, I cannot go into auto upload for photos+videos.
What I've done:
* Took out the battery.
* Took out the SD Card, rebooted the phone without it, then put it back in again. When I turned on the phone, it did not come up with the usual question about where to change photos/videos, etc.
* Deleted all pics off the SD card.
* Put a couple of pics back on the SD card.
* Took a pic with camera to see if that would make the photos tile work. Nope. Not even the new pic from the camera helped.
* When into camera's settings and asked it to "find photos and videos." Nope.
Nothing has changed. It's not working. How can I get this to work?
2. My glance screen does show the weather even though I asked it to through Bing Weather app. This is something I thought Denim was supposed to offer.
3. The wallpaper for the tiles screen - I don't see that setting anywhere, but it looks like Denim is supposed to have it.
4. The following app files in the apps list (not on the main screen) show up as blank, gray squares: Alarms; Calculator; Games (shows up twice, one as a gray box, one as the xbox symbol); Settings; Wallet. What's with this? Which "Games" do I choose and do I delete one?
5. All the individual games are showing up in my apps list, and are all still listed under my Games app. Weird.
6. Xbox Music app has changed for the worse; I ended up downloading and using another music app instead.
7. Xbox Games used to show my Avatar be-bopping around the live tile; now it doesn't. So much for spending THAT money. I know, it was stupid, but fun.
Thank you!
Ritva
Solved!
Go to Solution.

Hi @avtir ,
Thanks for the feedback confirming the trouble is solved.
Temporarily disabling the real-time scanning in the antivirus software speeds up the download, both of the recovery tool itself and the firmware files, at least on my Windows-7 PC with MS Security Essentials. - The files are clean, the download just slows to a crawl if the real-time scan is enabled.
As the Original Poster you may unmark a post as the solution, and then mark another as the solution if you wish.
Hans

Lumia 822 camera has greenish tint indoors

My Nokia Lumia 822 camera has a greenish tint when used indoors. Outside seems OK. I heard a fix was coming but every time I click on Phone Update, it says my phone is up to date. Any info on when I can expect a fix?
Solved!
Go to Solution.

I have a 822 the next day after purchasing it went solid green. I did the power cycle and it went away. However, every single picture I take has a green line on the boarder on one side and green tint. This has to be know to Nokia and a fix needs to be issued soon. Otherwise sales representatives aren't going to push their products. I know I'm the one doing the demo for my company to determine whichever win8 mobile handset we go with. So I will have to point this out in my review if not corrected. So Nokia lets fix this asap please. This is the one I want to recommend, not the competition.
This is last week of march. February has come and gone. Where is the fix? Too many people noting these green problems on new equipment to be offered refurbs spells class action suit brewing down the road. If it is a code fix do it. If hardware do cross replacements with "NEW" unopened units. Leaving and ignoring leads to disaster in cost and reputations. Spend now,fix. Side step now,disaster later.

Lumia 822 update fail

When I woke up this morning, my Lumia 822 offered me the choice to install an update. I clicked the install button and saw gears on the screen. It's been over 2 hours and the gears on the screen are still spinning. I called Verizon but they didn't know what to do. I am about to call Nokia but figured I'd post here as well until Nokia opened. I tried pressing the start key to get the phone to turn off but nothing happens. I want to yank the battery but I can't get my case off the phone and even if I did am afraid I might break the phone removing the battery cover. This is a nightmare. I am sick to begin with and this has ruined my day. Not to mention I've been unable to use the phone all morning.

You can press and hold both on the volume down button and power key for about 10 seconds.This will factory reset phone.
If that fails try the following
Input these keys on the following sequence, press them one key at a time:
Volume up
Volume down
Power key
Volume down
Make sure that you try this while the phone is charged. Data will be lost .
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

For SD camcorder are miniDV tape and Firewire bad choices?

I just purchased a camcorder (Panasonic SDR_H40) which appears incompatible with iMovie HD 6, so I am going to return it. I currently have iMovie HD 6.0.3 and will probably stay with that version (based on some discussions on this site). I was going to buy a miniDV tape camcorder but they seem hard to find and the salesman said that this format was becoming obsolete. Also other discussions on this site suggest that Apple may be phasing out Firewire. Assuming that I can find a SD miniDV camcorder, presumably with a Firewire output, is this a bad choice for a camcorder? I'd appreciate any help.
Tricia

for 'Standard' (=not HiDef) video, miniDv is still an excellent choice:
° less compression => excellent pic quality
° no limitation in 'disk space' => insert new tape = another 13GB/60min recording time..
° easy/convenient long term storage of 'raw data' => keep the tapes
° 100% compatible with iMovie 6 and other versions..
prob here: actual consumer MacBooks lack a fw-port => miniDV import is via fw only.
your options: use your 'old' Mac; use a MacMini; use a MacPro ...
nobody can tell you about 'phasing' of fw on Macs .. +'we don't comment on future products'+ ..

Lumia 822 - bad choice...out of luck i guess

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