Lumia 822 update fail

When I woke up this morning, my Lumia 822 offered me the choice to install an update.  I clicked the install button and saw gears on the screen.  It's been over 2 hours and the gears on the screen are still spinning.  I called Verizon but they didn't know what to do.  I am about to call Nokia but figured I'd post here as well until Nokia opened.  I tried pressing the start key to get the phone to turn off but nothing happens.  I want to yank the battery but I can't get my case off the phone and even if I did am afraid I might break the phone removing the battery cover.  This is a nightmare.  I am sick to begin with and this has ruined my day.  Not to mention I've been unable to use the phone all morning.

You can press and hold both on the volume down button and power key for about 10 seconds.This will factory reset phone.
If that fails try the following
Input these keys on the following sequence, press them one key at a time:
Volume up
Volume down
Power key
Volume down
Make sure that you try this while the phone is charged. Data will be lost .
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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