Lumia 830 capacitive button issues.

Hi there. Big fan!
I've purchased the at&t L830 recently, and so far its great. The one issue I have is the search button will sporadically not work, even when pressing it the exact same way as when it did work. Since the phone is still in its infancy, there's not much information out there on this issue, save for a few posts on wpcentral.com.
I've got a screen protector on it that makes the issue slightly worse, but even without it, the issue is still there. Did I just get a bad phone, or does this seem like it could be a software issue? The demo model seemed to work perfectly in the store. I will head back there and see about swapping mine out.

Hmm, I do have a colleague who bought a 830 just a week ago and over heard him complaining that he cannot use the search button as it does not respond so I know that it's the same issue as you guys here. Btw we are in Europe with a global unlocked version of 830
If this is indeed a HW failure, AGAIN, like the 930 has with the extreme heating and screen lifting it would be bad for MS . This is the reason why I have given up WP. I cannot accept spending hundreds of EURos on a phone with so many problems. I really hope someone there will someday test these devices before giving green light for mass production instead of putting us, users in a bad mood. You know, MS, it's not funny taking several rides to the local store for replacements because you cannot manage to do something right
I wonder how much do I have to wait for MS to deliver a working phone, without so many and so severe HW failures???

Similar Messages

Lumia 830 search button

Ihave purchased alumia 830 after my Lumia 920 screen was broken due to a fall on ground.
Now ihave put a glass screen protection on it to protect it but the search button only doesn't work.. The back button isn't working 100% also but its ok the problem is the search button completely unusable and i fear if i remove the protection the device will break like my previous 920
Should i send it to repair or this is hardware problem in 830

Hi, hasn216. You don't need to send the phone in for repair. Also, this is not a hardware issue. Check this link: The back key and search key of my Lumia 830 don’t respond properly. What can I do?. We suggest not using any protective film or tape on the phone's screen as the window Glass is Corning with E2C – easy to clean. Another workaround is swiping over the back key rather than tapping on it. Should you have additional questions, do not hesitate to post it here or if you have other questions, post it on the most appropriate board. BTW, the link is applicable regardless of location.
Thanks for the insights, farby and djsubha007. Keep it up! ;-)

Nokia Lumia 720 capacitive button light leak

I just bought Nokia Lumia 720 a week ago and i discovered the capacitive button has light leaked to the display above.
The display is so beautiful and i like it but the light leak is annoying especially when the display is showing dark colour.
Anyone has this problem?
Attachments:
20130530_234248.jpg ‏75 KB

Its a minimal light leak wouldn't bother me tbh,however you can return the device to point of purchase for replacement,dont forget your receipt.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 720 lock button issue

my lumia 720 lock button doesn't respond all time .. it responds in sometimes and sometimes not !!! i dont know wheres the problem is ..

Welcome to the Nokia's support community, @Shan88 !
Are you still experiencing the issue? Have you tried visiting a Nokia Care Point and have your phone checked by the technicians? This can help us prevent further damage on it & immediate action needed be taken. However, having said that your phone has been updated to the Windows Phone 8.1 Preview for Developer software, your warranty has been voided and charges may apply. To check for an available care point in your location, go to your local support page: http://www.nokia.com/global/support/locations/.
Bear in mind that you have to create a backup of your files as they may be deleted during the repair process. To know how to do that: http://www.windowsphone.com/en-US/how-to/wp8/settings-and-personalization/back-up-my-stuff. Note that the link will be directed to a US region intended website. For your location: http://www.windowsphone.com/en-us/markets.
For other questions, just get back to us.

Lumia 925 capacitive buttons light on/off scheme

Hi everyone,
I have just bought a Lumia 925 and have been using it for 2 weeks. It operates on Lumia Cyan firnware with WP 8.1. The point that I do not understand is the capacitive buttons light on/off scheme. Buttons lights turns on and off arbitrarily. There is no matter you are using it in under bright or dark environment or condition, the lights turn on and off arbitrarily. Why? or is there a operation scheme that I could not realize?! Confused...

I vaguely remember being annoyed by that when I first got my 1520, coming from a 900. I don't know if they changed it, or if I got used to it. I tired just now, but I'm not sure what's supposed to make them turn off. Under what conditions would you need them to be off? I would understand dimming with the screen. Those who said they aren't always on, what do you do to make them go off? I tried battery saver mode and it didn't do it. Maybe I need to go in a dark closet?
I wish that was the worst problem I had with my capacitive buttons...

LUMIA 830 nano -SIM ejection issue

Lumia 830 has a nano-SIM slot.I have inserted my Nano-SIM in the sim slot provided.....it was easy to insert it .But now when I am trying to eject it i cannot hear the resistance spring clicking(like used for micro-SD slot)it's stucked.
Is there any specific procedure for SIM ejection in lumia 830 such as other lumia's which have SIM tray.Many 830 users are facing the same issue regarding SIM ejection.
Is this a quality issue??Please reply at the earliest

there is no other way then to push it in gently until it clicks. removal is much the same way. if it is damaged you will need to take it to your nearest Care Point for inspection, and liaison with them on the matter.

Nokia Lumia 920 Home button not working

I was using my phone as usual and suddenly the home button stopped working. I was on Facebook, wanted to go to the start screen because I had just received a text message and I realized the home button was completely unresponsive. I tried a soft and hard reset and it still doesn't work. The button lights up as it's supposed to. The phone hasn't been dropped or has received any major (or minor, in that case) damage.

Hello, marurokz. Are the other capacitive buttons (Search & Back) of your Lumia 920 working fine? Do you have any screen protector covering the Start button of your phone? If yes, try removing that portion for a while and see if it'll work. BTW, is your phone's SW updated? Check it by going to Settings > phone update. Keeping your Lumia 920's SW updated helps assure that all of its features are fully functional.
We'll wait for your response. BTW, welcome to the Microsoft Mobile Community!

Another request for Lumia 830 Denim update information

I have the AT&T variant of the Lumia 830 and am waiting for a firmware update to fix two issues. However, there has been no communication as to when this firmware update will be released. I have only a short window to return this device and if I do not know when the firmware will be released, I would prefer to return it now and buy something else rather than waiting for several months. Let me be clear. I'm looking for specific availability dates and not a vague assurance that it's coming "soon" and that I should keep checking to see if it's out. If this information is not available now to Customer Support, please make the effort to reach out to the responsible team that does have this information. Even a date range specified in terms of days, months, or weeks would be helpful, along with any details that can help us understand why there is a delay. Of course, even better than knowing the release date would be having the firmware update pushed to my phone today. So that you can understand why I am eager to get this update, I've provided additional information below. I realize that this issue has been raised in other threads, but I'm adding as much detail as possible here so that I can refer to this post from support calls and any attempts to escalate my issue. My Lumia 830's details Settings > About > More InfoOS Version: 8.1.14176.243Firmware version: 02040.00012.14404.07019Settings > Extras+InfoSoftware release: Lumia DenimManufacturer name: RM-983_1001 (AT&T variant) If you compare the AT&T variant to all other variants of this device in North America, you will note that the AT&T variant IS NOT RUNNING THE CURRENT VERSION of firmware found on all the other North American Lumia 830 variants (as of 6/29/ 2015): Canada Lumia 830Country variantDenim8.10.14234.37502040.00021.15063.02001Lumia 830Bell MobilityDenim8.10.14234.37502040.00021.15063.02001Lumia 830RogersDenim8.10.14234.37502040.00021.15063.02001Lumia 830TelusDenim8.10.14234.37502040.00021.15063.02001United States Lumia 830Country variantDenim8.10.14234.37502040.00021.15063.02001Lumia 830AT&TNot available yetNot available yetNot available yet Specific Problems with the Current Firmware There are at least two specific problems with the outdated firmware available on the AT&T variant. First, the Lumia Camera application does not work and second, the Netflix app will not play videos. Lumia Camera app does not work Lumia Camera is an alternate camera app from Microsoft for recent Lumia phones that provides additional features that are unique to Lumia devices. However, when you start Lumia Camera (version 2015.507.1236.978, last updated 5/13/2015), it displays an error message: UPDATE YOUR PHONE.Lumia Camera requires the Lumia Denim software update. Your phone automatically notifies you when it's available or you can check now by going to App list > Settings > Phone Update. As noted previously, the phone reports that it is running Lumia Denim under Extras+Info, but this appears to be an early, incomplete version of this firmware. Netflix will not play videos When attempting to play ANY video in the Netflix app (version 4.1.0.16, last updated 3/2/2015), you receive the following error: Whoops, something went wrong…System Configuration ErrorThere is a problem with this system's configuration that prevents Windows from playing protected video. Please make sure you have the latest Windows Updates as well as Windows 8 certified video and audio drivers installed.Error code: Q8156-887A0004 Netflix provides additional information at https://help.netflix.com/en/node/23729 which suggest trying a soft reset and ends by noting that "Microsoft will soon be sending out an update that should resolve this error." Netflix could work around the issue, but if a firmware update is expected to address it, then it's no really reasonable to expect them to do so for one model on a single carrier. Firmware fix required A number of credible sources indicate that a firmware update is needed to fix these issues. For example, a Microsoft Support Engineer noted on the Microsoft forum site that: Lumia 830 shipped with Denim already from the factory (and many of the "Denim" features, like Live Folders, were already included) - but in order to use the new Lumia Camera version, this slighly smaller software update is needed. It looks like this issue has been known and the fix has been available on some European variants since at least February, see The UK Lumia 830 gets Lumia Camera 5 and.... a working Netflix!. Paul Thurrott also notes that "the version of Denim that shipped with the Lumia 830 was not the final version" and that that the firmware update is needed for Lumia Camera in Lumia 830 + Denim: What You Get, What You Don’t. There are also many other threads about this in the AT&T support forums such as:Full Denim release for Lumia 830?Lumia 830 Denim Firmware UpdateLumia 830 Firmware updateand (amusingly):Lumia 830 Firmware update hostage crisis continued - day 184 We live in a world where continuous delivery has become standard in software engineering and it is extremely disappointing to see that timely releases of software to maintain our devices is such a low priority for AT&T. With customers holding onto devices for only two years, it's unacceptable to leave a phone partially functional for six months or more. I have gone to some lengths to document this issue and I expect at least a similar level of effort from AT&T to try to help me and all the Lumia 830 owners experiencing these problems. Thanks in advance, Mike

Thanks for replying. While I was half-hoping that my lengthy plea might have been the straw that broke the camel's back, I can't say I honestly expected AT&T to change their policy and suddenly start delivering more timely releases of firmware updates with greater transparency about the process. As for me, I only had a small window of time to return the handset to AT&T. Having heard nothing, I figured that the safest course of action was to buy a carrier-unlocked RM-985 from a reputable retailer. After it shows up tomorrow, I'll still have time to return the AT&T variant. With Windows Phone 10 arriving shortly, this should ensure that I get that upgrade at least a month or two before users with the AT&T branded device. I'll also be able to lower the monthly bill, so that's a big side benefit. It's unfortunate that this is how AT&T operates. I imagine that they get more than a few returns of the device from people who couldn't get Netflix working and this has to be costing them some money. It certainly makes Windows Phone/Microsoft look bad as well, although they did ship the device with buggy firmware in the first place, even if they did provide a fix. Supposedly with Windows 10, Microsoft will no longer be allowing carriers to block phone updates, so the situation should improve. M

Unable to detect NFC tag (ISO15693) in Lumia 830 on windows Phone 8.1

Microsoft in Windows phone 8.1 has added new Nfc related features including low level access(Non NDEF). I have Nokia Lumia 830 (PN547 NFC chipset is present in this device).Im not able to detect Nfc tag (ANT-7M24LR-A ,ISO15693) through Lumia 830, which
im able to read/write using Nfc-V(ISO15693) in Android. I also have a Lumia 720 (old NFC hardware) but atleast it is able to detect the tag. Has anyone encountered this ? Whats the workaround ?

Hi Franklin,
Thank you for the quick reply.
Current OS version on the Lumia 830 is : Windows Phone 8.1 Update (8.10.14157.200)
I have taken reference of the NFC Smart Card Reader project(nfcsmartcardreader codeplex) to read/ write to the tag. We are trying to read/write to the tag (ISO 15693) using the low level APIs (Non NDEF format).
But my problem is that even before we can send/receive the data from the tag, the phone is not detecting the tag itself. If i try to debug the card added event doesnot fire in any case for (ANT-7 M24-LR-A) tag.
I also have a Lumia 720 (old NFC hardware) but it is atleast able to detect the above mentioned tag.
Lumia 830 is able to detect other tags like a generic NFC sticker (Mifare Ultralight) .
Hi theDarkPriest,
>>I have taken reference of the NFC Smart Card Reader project(nfcsmartcardreader codeplex) to read/ write to the tag
Well, have you tied to read NFC Tag using Proximity API? If not, please refer to this article:
http://blogs.msdn.com/b/windowsappdev/archive/2013/04/18/develop-a-cutting-edge-app-with-nfc.aspx
If the Proximity API can detect NFC Tag correctly, I think this issue should caused by this third-party library, you need to ask for help in its official site:
https://nfcsmartcardreader.codeplex.com/discussions
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Light bleeding from capacitive buttons.

Hello.
My brand new Lumia 900 has light bleeding onto the screen from the capacitive button's backlight. There is also light coming out on the leftside between the glass and the polycarbonate.
Is this a common problem and can I return this phone as DOA?
Thanks.

I have it on mine and honestly its not that obvious, unless you are really looking for it or during night time..
The lumia's generally have quiet a few bugs, both in hardware and software, which I tend to ignore as overall its beautiful phone.
If it worries you too much get it changed although there is little chance the new one might have it as well

Delaying to get repair Nokia lumia 830 from servic...

I buy Nokia Lumia 830 in Octomber 2015. I got problem in display so submit it to service centre. its near 3 weeks will complete but they are saying it will take time. its just matter of changing display.
my job sheet no. 505504867/150131/018
Centre number +919371978735
I need that phone on urgent basis. Please help.

Hi, startkey. Are you also using the same phone model? Do you also experience the same issue? If no, could you tell us the reason why you have sent it for repair? BTW, farby is right. Though the turnaround time is 7-10 business days. The repair would still depend on the complexity of the issue and the availability of the spare part.
Let us know if you need our help.

Lumia 830 prototype... conflicted on whether I sho...

I got a notice through WPCentral that Lumia 830s were being sold at $379 by a seller named truedigital. I purchased instantly.
...a day before it arrived, I learned that all the 830s being sold by that particular seller were prototypes and got a little worried. It arrived in perfect condition, seemed to work like a charm and even had support for LTE on AT&T.. but it had Debian Red instead of Denim (which I was told was the 'internal' name for Denim). I felt a little better about my decision as I discovered people were importing "legit" 830s and lacking LTE support on US carriers.... but there's been two persistent bothers...
...my phone shows up as an id317-2 instead of RM-985... and the mobile operator listed is Claro (Operator Code 1007)... which doesn't seem to affect my calls, MMS, data, etc... but DOES seem to be regionally locking me out of software such as the Live Lock Screen Beta and the recently released Glance update. It actually tells me the Lock Screen beta "Isn't available in the store" when I'm sitting here looking at the damn thing... and the Glance update simply gives me the generic and horrendously vague "App not available" screen.
I got into a similar predicament when purchasing a Lumia 820 which I wasn't told was a store demo unit. No matter how many times I reset the 820 it went into demo mode... but Nokia Software Recovery Tool wiped that demo crap and got me running with some usable, official AT&T FW... I haven't been so lucky here with my 830.
After waiting a couple days for NSRT to have it's server issues resolved, I plugged up my 830 and it told me "Cannot read data from selected phone". I've been told the Nokia Care Suite could be the answer to flashing my 830 to simply have the same Denim that other international 830s have... should I continue trying to get Denim here, sell this thing or just be happy I got a low-cost 830 that works on my carrier's LTE?

Be happy.
Sometimes, the Microsoft Store takes its time to get clearance for apps for certain models. I would wait till Christmas and then ask again, if Live Lock Screen is available for other Nokia Lumia 830 owners. However, I am not very much into US consumer rights – and whether that wait is going to kill some of your rights. By the way, which Nokia Product Code is shown in the Nokia Software Recovery Tool?

Lumia 830 display flicker

Hii everyone,
I am facing a display flicker issue on my Lumia 830 on zero brightness setting (upto brightness at 20%)which is easily noticeable in the dark & also slight flicker when set to auto-brightness mode similarly in low -light or dark environment where the display automatically adjusts itself to minimal brightness setting.
As per several threads which I came across the display flicker is universal among all the LUMIA range,starting from 520 or 625,720 to the 1020 or the 930.
Is this a firmware issue which can be neutralized by firmware update or is it an display's hardware problem.
Please enlighten me on this issue.
Note: Display is working absolutely fine on medium to high brightness levels,no issue at all.I love the display on my 830.
Hoping for solution from team NOKIA/MS
Thanks in advance.

Thanks mate for your valuable feedback.
I will surely try a soft reset or a even hard reset maybe.But currently I am on the "fake" Denim firmware which MS rolled out with the LUMIA 830.The real Denim update is yet to hit my 830 in my region.
So i think updating first to the real denim might eliminate this flickering problem.If not ,then as you mentioned will go with a soft or hard reset.
If the issue still persists then will surely proceed for replacement as the device is under warranty.

Lumia Software : Lumia 830 ( UK : country variant ...

Lumia Software Recovery tool : Lumia 830 ( UK : country variant ) still showing Old software
it's 2 months to go , since we get over the air
why your software team is still sleeping
or may be they don't have knowledge YET
please a request - please told your team to update your server of this
product code : 059w5d2 ( RM-984 )
PLEASE
@Aakash006sharma
( Microsoft Enthuasist - Tech Expert )
if you like : press star button
Attachments:
Screenshot (5).png ‏135 KB
Screenshot (4).png ‏51 KB

Hi, aakash006sharma. The update available in WP Recovery Tool may not be the latest as it is recommended to do it over-the-air (OTA). We also suggest going back to the latest approved software provided by the tool and try updating it again via OTA. Let us know if you have any additional questions.

Lumia 720 touchscreen intermittent issue

Hi frnd, i bought new nokia lumia 720 i have one problem now. That touch screen working but that screens bottom is not working. I mean start bottons little bit of up, end of the screen side only not working but sometimes its working. What can i do? How to i salve that problem. Plz anyone help me....
Moderator's Note: This post has been moved to the more appropriate board. The subject was amended.

Hi, sayedbrindha. Thanks for posting. When did it start? Can you see any pattern when the capacitive buttons work or do not work? Does this only happen when performing a particular task on the phone or when using an app? If you haven't tried any troubleshooting steps, you can start with rebooting it by pressing and holding the volume down and the power keys simultaneously for about 10-15 seconds. Make sure that your Lumia 720's software is up-to-date: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/. Keep us posted.

Lumia 830 capacitive button issues.

Similar Messages

Maybe you are looking for