Lumia 830 Denim Firmware Update

I also want/need to know when this update will be provided. Not only does my 830 not support the advertised Lumia Camera 5 but there is a serious driver issue that prevents Netflix from playing media. I would love to recommend this phone to others but I cant with these issues.

If it helps any, there's a way to bypass the "carrier approval" from AT&T to get the Denim Firmware Update. It gets you caught up to the latest and greatest version of WP 8.1 (minus the GDR2 update only available for the Lumia 640 and 640XL), including Lumia Camera 5. It's called the Developer's Preview not to be confused with Insider Preview (which is for Windows 10 and unstable). I have it on my Lumia 1020 and I have the latest software/firmware available for the phone. You can follow the instructions here. It requires a little bit of work and some time to update (usually 2-3 times to get up to date). If you don't mind signing up to be a developer (for free) and being phoneless for a couple of hours, this is the best way to get all the features of Denim without waiting for AT&T to issue it. And not to disagree with you about AT&T failing to update the phone in a timely matter (they totally should), but Verizon is FAR worse than AT&T could ever be. The Lumia Icon that came out last April hasn't even gotten the Cyan update (including WP 8.1). Good Luck! Ian

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Another request for Lumia 830 Denim update information

I have the AT&T variant of the Lumia 830 and am waiting for a firmware update to fix two issues. However, there has been no communication as to when this firmware update will be released. I have only a short window to return this device and if I do not know when the firmware will be released, I would prefer to return it now and buy something else rather than waiting for several months. Let me be clear. I'm looking for specific availability dates and not a vague assurance that it's coming "soon" and that I should keep checking to see if it's out. If this information is not available now to Customer Support, please make the effort to reach out to the responsible team that does have this information. Even a date range specified in terms of days, months, or weeks would be helpful, along with any details that can help us understand why there is a delay. Of course, even better than knowing the release date would be having the firmware update pushed to my phone today. So that you can understand why I am eager to get this update, I've provided additional information below. I realize that this issue has been raised in other threads, but I'm adding as much detail as possible here so that I can refer to this post from support calls and any attempts to escalate my issue. My Lumia 830's details Settings > About > More InfoOS Version: 8.1.14176.243Firmware version: 02040.00012.14404.07019Settings > Extras+InfoSoftware release: Lumia DenimManufacturer name: RM-983_1001 (AT&T variant) If you compare the AT&T variant to all other variants of this device in North America, you will note that the AT&T variant IS NOT RUNNING THE CURRENT VERSION of firmware found on all the other North American Lumia 830 variants (as of 6/29/ 2015): Canada Lumia 830Country variantDenim8.10.14234.37502040.00021.15063.02001Lumia 830Bell MobilityDenim8.10.14234.37502040.00021.15063.02001Lumia 830RogersDenim8.10.14234.37502040.00021.15063.02001Lumia 830TelusDenim8.10.14234.37502040.00021.15063.02001United States Lumia 830Country variantDenim8.10.14234.37502040.00021.15063.02001Lumia 830AT&TNot available yetNot available yetNot available yet Specific Problems with the Current Firmware There are at least two specific problems with the outdated firmware available on the AT&T variant. First, the Lumia Camera application does not work and second, the Netflix app will not play videos. Lumia Camera app does not work Lumia Camera is an alternate camera app from Microsoft for recent Lumia phones that provides additional features that are unique to Lumia devices. However, when you start Lumia Camera (version 2015.507.1236.978, last updated 5/13/2015), it displays an error message: UPDATE YOUR PHONE.Lumia Camera requires the Lumia Denim software update. Your phone automatically notifies you when it's available or you can check now by going to App list > Settings > Phone Update. As noted previously, the phone reports that it is running Lumia Denim under Extras+Info, but this appears to be an early, incomplete version of this firmware. Netflix will not play videos When attempting to play ANY video in the Netflix app (version 4.1.0.16, last updated 3/2/2015), you receive the following error: Whoops, something went wrong…System Configuration ErrorThere is a problem with this system's configuration that prevents Windows from playing protected video. Please make sure you have the latest Windows Updates as well as Windows 8 certified video and audio drivers installed.Error code: Q8156-887A0004 Netflix provides additional information at https://help.netflix.com/en/node/23729 which suggest trying a soft reset and ends by noting that "Microsoft will soon be sending out an update that should resolve this error." Netflix could work around the issue, but if a firmware update is expected to address it, then it's no really reasonable to expect them to do so for one model on a single carrier. Firmware fix required A number of credible sources indicate that a firmware update is needed to fix these issues. For example, a Microsoft Support Engineer noted on the Microsoft forum site that: Lumia 830 shipped with Denim already from the factory (and many of the "Denim" features, like Live Folders, were already included) - but in order to use the new Lumia Camera version, this slighly smaller software update is needed. It looks like this issue has been known and the fix has been available on some European variants since at least February, see The UK Lumia 830 gets Lumia Camera 5 and.... a working Netflix!. Paul Thurrott also notes that "the version of Denim that shipped with the Lumia 830 was not the final version" and that that the firmware update is needed for Lumia Camera in Lumia 830 + Denim: What You Get, What You Don’t. There are also many other threads about this in the AT&T support forums such as:Full Denim release for Lumia 830?Lumia 830 Denim Firmware UpdateLumia 830 Firmware updateand (amusingly):Lumia 830 Firmware update hostage crisis continued - day 184 We live in a world where continuous delivery has become standard in software engineering and it is extremely disappointing to see that timely releases of software to maintain our devices is such a low priority for AT&T. With customers holding onto devices for only two years, it's unacceptable to leave a phone partially functional for six months or more. I have gone to some lengths to document this issue and I expect at least a similar level of effort from AT&T to try to help me and all the Lumia 830 owners experiencing these problems. Thanks in advance, Mike

Thanks for replying. While I was half-hoping that my lengthy plea might have been the straw that broke the camel's back, I can't say I honestly expected AT&T to change their policy and suddenly start delivering more timely releases of firmware updates with greater transparency about the process. As for me, I only had a small window of time to return the handset to AT&T. Having heard nothing, I figured that the safest course of action was to buy a carrier-unlocked RM-985 from a reputable retailer. After it shows up tomorrow, I'll still have time to return the AT&T variant. With Windows Phone 10 arriving shortly, this should ensure that I get that upgrade at least a month or two before users with the AT&T branded device. I'll also be able to lower the monthly bill, so that's a big side benefit. It's unfortunate that this is how AT&T operates. I imagine that they get more than a few returns of the device from people who couldn't get Netflix working and this has to be costing them some money. It certainly makes Windows Phone/Microsoft look bad as well, although they did ship the device with buggy firmware in the first place, even if they did provide a fix. Supposedly with Windows 10, Microsoft will no longer be allowing carriers to block phone updates, so the situation should improve. M

Lumia 830 denim

Ihave upgraded from lumia 920 to 830 for the new camera features like hdr and other features
The proplem is the lumia camera asks me to update it to denim..how come as i have lumia denim already ? And i checked for updates and said im currently updated
Solved!
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A small additional update to the factory installed 'Denim' firmware is required for Lumia Camera v.5 to be installed. It has started rolling out and as always, it rolls out in batches depending on the country and the variant of the phone.
The phone will notify when the update becomes available, all you can do is wait.
Hans

Lumia 830 Firmware update

I bought my phone when it was released back in November of 2014 when it was advertised as receiving the full 'Denim' firmware update. I'm still waiting for this update! It looks like every other carrier in the world that carries this phone has pushed out the update - when will AT&T? I'm getting tired of waiting.

Hey there
I understand that this is a highly anticipated update!
At this time, we do not have information regarding a software update release for the Nokia Lumia 830. Once updates are released for a device, our Software Updates page is updated with the latest software information and installation instructions!
I hope this helps!
Charise

Lumia 830 - New Lumia Denim not showing in Lumia R...

My product code : 059W4W4 ( Nokia Lumia 830 ) rm-984
please update your servers for complete Rm-984
New OS : 8.10.14234.375
NEW Firmware : 02040.00021.15063.02002
but
Lumia Software recovery still showing old firmware since many weeks
old Firmware version : 02040.00005.14372.54001
please somebody inform the lazy Software team about this
please update your servers for Lumia 830 asap
i am waiting to install ne lumia denim as a clean install via Recovery tool
@Aakash006sharma
( Microsoft Enthuasist - Tech Expert )
if you like : press star button

OTA updates usually become available earlier than the SW appears to Recovery Tool, so this not an uncommon situation.
If you want a clean install immediately, the result would be more or less the same if you first reset the phone to 02040.00005.14372.54001/8.10.14157.200 via Recovery tool and then download the latest SW version 02040.00021.15063.02002/8.10.14234.375 via OTA.
Unless you have a problem with the phone or trouble with downloading the OTA update, "clean install" via Recovery Tool should not be needed though.
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Timescale for firmware updates Lumia 520 ?

Can anyone explain why there is such a varience in which the same update gets released either from a phone supplier or Nokia.
For example I am with O2 in the UK. I asked about the Amber upgrade and the replies varied from "what is that I've never heard of it" to " We are not imformed of release dates so do not know" to a straight "no idea". to " keep checking in settings-phone-update"
AT & T have been selling the Lumia 520 for some time and their version has Windows Phone 8 build 10327 (GDR2) and Nokia’s Amber firmware update already on board.
I can not see Amber for example being different in USA and UK or Swaziland for the same phone.
So why such a delay
A very impatient
Keith
Solved!
Go to Solution.

There is a difference between a sim,free (factory unlocked/unbranded) device and a carrier released version.
your challenge with updates when you have a carrier branded device is that the carrier usually has very few updates to devices. And, their firmware versions are different, which include bloatware.
it is either software they are paid to put in devices, or their own renditions of billing, WiFi calling, mapping, etc stuff. So, before they do any updates of firmware and push it out, they have to do their own version of QC whereas factory unlocked devices get updates when ever the phone manufacturer releases them, which is usually more often.
even,if you get your device unlocked, it will still require that the carrier push the update. So the care reps are usually going to very uninformed unless they truly are involved in the tech side and have genuine interest to learn more. From a corporate perspective, they usually are scripted and clueless, which for the companies sake helps them not to create anymore confusion with the customer base then already is there.
as for the varients of,different countries, good to think about the regulations each country has, as well as some of the functionality of the device. Some countries don't have 3 or 4g service, or MMS is different, or there are frequency differences or regulations on what can be done. This goes far more deeper than just having the language available.
hope that helps

Firmware update 1308.0001 for lumia 620 rollout

i would like to know what the regional distribution order is for lumia firmware updates. I have a lumia 620 from hongkong and i live in australia. no update so far . and i make sure to check like twice a day
has anyone in australia or in any other region received the 1308.001, or the latest ones for the 820 and 920 that are supposed to come in the same rollout ? they have all been anounced mid-march.
an official statement about this would be great as well.

What was announced was that the now shipping (from manufacturing) devices have the new firmware and an OTA update would start at a future date. Since there have been no further announcements it would be safe to assume the OTA update has not started yet.
There is no need to 'check multiple times a day' you will get a notification on the phone when the update becomes available to you.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Verizon Lumia Icon Denim update teased for possible February release

Fingers crossed
Verizon Lumia Icon owners are a passionate crowd and seemingly asking on a daily basis when the promised Lumia Denim update for their phones will be delivered. In late 2014 it was promised for "early 2015" but now we're into 2015 folks are getting itchy update fingers once again. Microsoft's Joe Belfiore is the target of a number of questions on the subject, and he's got a couple of things to say about it today.
"Lumia icon people asking what I meant by "early 2015": The first part of the year. In my mind that means jan/feb or so. Less likely March."
"Know that Vzw & MS are actively, daily working on getting it done. The test process has unpredictability so we can't say a firm end date"
Since January is done with that would suggest Microsoft and Verizon are aiming to push it out in February. But as with the second statement, it could easily slip due to circumstances beyond Microsoft's control. But it hasn't been forgotten about, at least.
Source: Verizon Lumia Icon Denim update teased for possible February release | Windows Central

I doubt it. JB's tweets were very, very vague and the very fact that he had to mention March means it's a lot more likely than not to be pushed past February.
I take this as a very bad sign for this phone. We've been hearing soon since September.

Lumia 800 firmware update in Philippines

Hi guys, is there anyone of you who has Lumia 800 phone that is locked into Globe telecom? Been waiting for so long for al firmware update 12070 to come to my phone and up until now there's no update...
Nokia support always points me to Globe and Globe doesn't know how to update Lumia Phone... Too painful...

Finally, after waiting for about two weeks, I got to update my L800 to the latest firmware. There was a notice on my phone that there is an update and when I plugged it to my laptop, it update twice, and the second one had internet sharing on it as part of the option.
At first, I could not use the internet sharing, my mistake was, I personalized the user name and password for the wifi setting, which I thought shouldn't matter since you should be able to change it to whatever you like. I realized the mistake after about a week so I decided to do a phone reset, this time, keeping whatever settings I have for internet sharing and voila!
Now I'm able to connect my Wii and play Modern Warfare with others. Wohoo!
Globe telecoms, on the other hand, is the problematic one now. I'm from Mandaluyong, and I've been bugging their tech support about the very slow mobile internet connection I have in my area. I'm also experiencing the same problem in Makati and Batangas. Anyway, that issue has yet to be resolved.
I'm just glad I got the tethering to work.
Seven

Lumia 1520 firmware update

I have Lumia 1520 RM-937 with firmware revision 1028.3534.1343.0001, my product code is 059V3K1. When am I going to get new firmware update, which is as I found on internet 1028.3562.1402.00xx? Thanks.

Hi, Venom2005.
Welcome to the Nokia Support Discussions!
Rollout timings and feature availability vary by phone model, but Lumia Cyan, that includes the WP 8.1 update, will start rolling out this summer following testing and operator approvals. The global release started on July 15th 2014. Other products follow after. See: http://www.nokia.com/global/support/software-update/wp8-software-update/ to read about how to prepare for Lumia Cyan and other software updates.
If you have other questions, just let us know.

Firmware update 1308/1314 for Lumia 920 - Singapor...

When will my Lumia 920 receive the latest firmware updates?
Solved!
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as has been stated many times on these forums and by Nokia themselves, the roll-out of the update will be staggered over the coming weeks so please be patient as the update arrives.

1308 Firmware Update for Puerto Rico Lumia 620

I was wondering if anyone had an idea on when the 1308 firmware update will be pushed to Lumia 620s that are the Puerto Rico variant? I have an unlocked 620 from Puerto Rico and I would really like to enjoy the new features in that firmware update.
Solved!
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hi mate,
Nokia has stated a few weeks ago that the update has begun rolling out and will take a number of weeks before it reaches particular countries / operators. if your device is being held up, then you may want to check with your network carrier if your phone is a branded handset.

Today's Lumia 1520 firmware update seems to have b...

Updated my 1520 about 2 hours ago to newest firmware now none of the installed apps work. Things tied to the OS work like People Hub, Photos etc... and a couple of Nokia apps work. But any third party app I have installed just crashes out. Nokia Maps, Drive, Flixster, IMDB and list goes on. If I am starting an app from a live tile the screen does its rotation like the app is starting but it goes right back to the start screen. Likewise if I start an app from the app list the screen rotates again like the app is starting but goes right back to the app list. I have noticed that reinstalling the app seems to fix the problem. There is no way I am re-installing all my apps. It has taken me from launch day to get the thing like I wanted it and now this happens. Rebooted the phone like 3 times still nothing. If I check for update it comes back saying I have the latest version.
Has anyone else had issues with the 1520 after the firmware update?
Solved!
Go to Solution.

Reinstall 1 app to see what happens. It may be you need to reset.
If you have set up backup options the phone will get all apps downloaded after the reset once you have an internet connection during Device first boot (cellular or Wi-Fi) and you sign in with your Microsoft account. You will need to set up the start screen again, but if you make a couple of screenshots and save them to Skydrive that takes all of a minute or so.
Unless we see (many) more reports like this it could well be tied to your specific phone somehow..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 830 display flicker

Hii everyone,
I am facing a display flicker issue on my Lumia 830 on zero brightness setting (upto brightness at 20%)which is easily noticeable in the dark & also slight flicker when set to auto-brightness mode similarly in low -light or dark environment where the display automatically adjusts itself to minimal brightness setting.
As per several threads which I came across the display flicker is universal among all the LUMIA range,starting from 520 or 625,720 to the 1020 or the 930.
Is this a firmware issue which can be neutralized by firmware update or is it an display's hardware problem.
Please enlighten me on this issue.
Note: Display is working absolutely fine on medium to high brightness levels,no issue at all.I love the display on my 830.
Hoping for solution from team NOKIA/MS
Thanks in advance.

Thanks mate for your valuable feedback.
I will surely try a soft reset or a even hard reset maybe.But currently I am on the "fake" Denim firmware which MS rolled out with the LUMIA 830.The real Denim update is yet to hit my 830 in my region.
So i think updating first to the real denim might eliminate this flickering problem.If not ,then as you mentioned will go with a soft or hard reset.
If the issue still persists then will surely proceed for replacement as the device is under warranty.

Lumia 830 and Lumia Camera

I bought a new Lumia 830 in November 2014. It came with the Denim update but came with Nokia Camera. I cannot find Lumia Camera anywhere. Is it available for new 830's with Denim? I see Lumia Camera Classic but I assume that is not the same thing. I still have quite a shutter lag.

You will get the new Nokia Camera with all the improvements displayed at the #morelumia event in September (speed, 4K, rich capture, dynamic flash) when you get the Denim update. That is not the Denim that you have now, it is an UPDATE to it. Notionally Denim 1.1.
It is rather ridiculous that Nokia / MS Mobile have not been able to articulate this better (or at all) with all of their blogs, websites, advertising, media and PR (no doubt with multi-million dollar budgets). Beyond ridiculous, actually.
voyagermark wrote:
I bought a new Lumia 830 in November 2014. It came with the Denim update but came with Nokia Camera. I cannot find Lumia Camera anywhere. Is it available for new 830's with Denim? I see Lumia Camera Classic but I assume that is not the same thing. I still have quite a shutter lag.

Lumia 830 Denim Firmware Update

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