Lumia 900 camera broken

My Lumia 900 has had some problems since I bought it in June, but none of them has given me that kind of headache than this one does.
When I turn the camera on, the "main camera"(not the face-camera) should start. But no, the phone turns on the face-camera, UPSIDE DOWN. When I try to press the button that chages the face-camera to main camera and vice versa, the whole camera application crashes and I must restart the phone.
I haven't tried restoring the factory settings yet. I'm just wondering what it actually does and what should I save before that?

A factory reset just restores the settings to as when you first got it.You should always get into a habit of regular back ups.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Similar Messages

Lumia 900 Camera bug

Why there is no firmware update to fix the camera bugs of Lumia 900 up to the moment. It is almost a year from the day launched.

I have contacted the Nokia Hong Kong since I found the problem (over 5 months), but they don't have any solution just ask me to wait for firmware.
From the day of L900 launched, there were 2 updates (included 31/1/2013), both could not help in this matter.
30/1, Nokia Hong Kong informed me that the related fix will be ready on April. Is that true ? Even there were release on 31 Jan 2013, your Community Manger (Global) also kept it as a secret on his email reply 2 weeks ago. How I can know the release date on April is true.

I am very frustrated with my Lumia 900 camera...

With my first generation Samsung Focus, taking quality photos was pretty much a point and shoot operation. Now, with my Lumia 900, it is a struggle to get things in focus and the lighting correct. Not to mention dealing with the blue/purple tint that shows up in the middle of some of the photos. I now dread using the camera...
Is it because I don't know what camera settings to use under certain conditions, or does the camera need a software update by Nokia?
-Paul
Solved!
Go to Solution.

There has been a recent update regardind screen tint for the 900 so maybe that could help. Also for settings in the Camera app, some Lumia 800's came out of the box with default settings set to Macro, which led people to believe the camera was poor, so check your settings and once set to Scenes = Auto and Focus Mode = Normal , save settings, if not they revert to default. Also when taking macro photos, set Both scene and focus to Macro before trying to take photo, and I have found focusing for macro works better using touch and hold on the focal point works much better than using the camera key ! You can get very good shots from the Lumia, just try messing with your settings a few times to see what works best for you. Find half an hour and try taking the same shot with different settings and you could try Auto Fix All on a photo you've taken from the menu ... when viewing photo in gallery.
Good Luck
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Lumia 900 already broken

Having waited for what seemed like eternity, I was so stoked to finally pre-order my Lumia 900 from AT&T last week. I recieved it on Friday and could hardly contain myself. I quickly activated it through AT&T on Saturday morning and set-up my new phone. It worked great for about 8 hours; then the Data Connection completely went away. Incoming and outgoing calls work, as does the WIFI; however, the Data Connection is dead.
I called AT&T tech support and they were useless (helpless?), as the only thing we tried was resetting my phone to no avail. As an early adopter to Windows CE/Mobile and present iPhone user, I am embarassed and devastated. I have waited so long for the return of Windows on a phone and I thought Nokia was the right handset. My iPhone and Android friends are already poking fun at me for giving Windows and Nokia a second chance.
The AT&T store was closed today for Easter, so I plan on returning my phone tomorrow with my tail between my legs and my head held low...

@Bate119: I too experienced this problem today after turning my phone off for about 2 hours. I called att and they were no help. I removed the micro-SIM from the 900 and put it in my 800, used it[800] for a while; then took the micro-SIM back out of the 800 and put it back in the 900 and it worked.
I know this is a fix for most pior WP owners because their old phones does not take a micro-SIM.
Anyways, this was my fix.

Nokia Lumia 900 Camera White Balance "Fix"

I'm not sure if other people have posted about this but I figured out a pain in the @$$ way of coping with the atrocious white balance on the Nokia Lumia 900. I found that each time you change the white balance setting it will take the first picture with the white balance you choose. After that it resets itself to whatever it wants. It doesn't matter what white balance setting you have saved. So eact picture I have to go into the menu and switch the white balance to something else and then back to the whtie balance I actually want. It's totally unbelievable. C'mon Nokia! Flagship phone?! Really?! Do the engineers actually use the device or do they design it and ship the plans off to Asia and just assume everything turned out okay? The White Balance is malpractice. And before anyone asks I am on Tango with the latest Nokia update installed.

Hi. We are sorry to hear this. Try doing the troubleshooting steps provided on the below link:
http://www.microsoft.com/en-us/mobile/support/product/lumia900/troubleshooter/?categories=Phone%20me...
Let us know if this helps or not.

Nokia Lumia 900 Front camera issues

Hi Moderator,
I bought the new Nokia Lumia 900 few days back and today for the first time when I tried using the front camera on one of my video calls it just froze. Thinking that it is software(skype, tango) problem I tried to open regular camera but the front camera wouldnt come up. I called At&t technical support he advised me to switch off the phone, remove sim, re-insert the sim and turn it on. It worked(thought I still dont understand the realtion between sim and camera). But after some time the camera again hung up on me. This time I switched my phone off for 5 minutes and then turned it on it worked. And I cannot do the whole process again and again all day. Is that a known issue or defect in my phone.

I also have a new Lumia 900 with skype installed. I am finding that the experience on wifi is still not as smooth as Facetime on an iPhone. I am also finding that after I use it a second time (my call hung up in the middle), suddenly my front camera will not work correctly anymore. It is showing the image as though it has some kind of a filter applied and there does not appear to be a way to turn or reset this filter. Switching to the front view worked fine. Audio continued to work fine and my phone did not lock up, other then possibly internet delays. I got the front camera to work again by powering down. I think there might still be software issues.

Camera Extras app for Lumia 900

I can't find the Camera extras anywhere. I do appear to have the Play To (DLNA) and other features like tethering. Am I doing something wrong, or are those seperate updates that will come at a later date?

Hi Forceflow,
Thanks for your feedback.
The Camera extra app is available for Lumia 800 with Firmware 1750.0805.8773.12220 or higher and 710 with Firmware 1600.3030.8773.12120 or higher. The app will gradually become available for different regions.
I will inquire about availability for Lumia 900 and let you know.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!
Attachments:
qr Camera extras.PNG ‏7 KB

New Lumia 900 Main Camera is inverted

The main (rear facing) camera on my new Nokia Lumia 900 is inverted top to bottom in portrait and left to right in landscape. I cannot find any settings to correct this on the phone. Is this a manufacturing defect that needs the phone to be swapped out under warranty or is there a setting that I am missing to invert the camera.
The front facing camera is working normally.
Solved!
Go to Solution.

Hi DocsBoy,
Thank you for your first post and welcome to the forums.
Sorry to hear about the issues you are having with your camera. Firstly have you tried resetting your device? You can do this by going into Settings > About> Reset your phone and see if this resolves the camera issue. Also try resetting the camera. If you go into Settings > scroll across to applications > and then scroll down to Pictures+Camera and then reset camera. If the problem persists I would then either recommend calling your network provider or you local Nokia care line. You can find details of your care line below:
http://www.nokia.com/us-en/support/contact/
Regards
Raoul_Duke
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Lumia 900 Various Issues

I recently purchased a white Lumia 900 this past weekend, and just wanted to go over some concerns/issues I've had with it thus far. I was thinking about doing a return/replace with At&t, but it seems that the issues may vary. I'm hoping many of these can be resolved with a software update. Just FYI, I already ran the update that was released on 4/16 and have also reset the phone a few times since then.
Display:
1. The display has a purple hue (most noticeable on gray backgrounds) when set to low brightness. This is mostly an annoynace since my wife has the same phone and hers does not exhibit this behavior. I'm hoping this is not a hardware issue as it displays fine above the low brightness setting. Below is at least one thread of people having the same issue.
http://forum.xda-developers.com/showthread.php?t=1599308
2. Screen response is slow. It seems that that there is a delay between where my finger is and how the screen tracks my movements. I'm hoping that can be adjusted to be similar to how the Lumia 800 responds as per this video. The tracking starts at 3:45.
http://www.youtube.com/watch?v=_KBDZrqVW-8
3. Home screen scrolling is slower than other Windows Phones. On my previous Dell Venue Pro, I could scroll through the home screen much faster. From reading about the web, it seems that the Lumia 900 is set at a much slower pace, or that the inertia scrolling just isn't set. I'm hoping that can either be changed or allow us to change the scroll speed. The combination of the larger screen, the slower screen response, and the slower scrolling just makes the phone feel slower than it should be.
http://forums.wpcentral.com/lumia-900-ace/190309.htm
Sound/Notifications:
1. There is a large volume discrepancy between the speaker and the headphone jack. I try to keep the volume at one setting (around 18) because that is most comfortable for me when listening with headphones, but switching back to the speaker, and it is just clearly too loud at that setting. I'm hoping this can be changed with an update.
http://forum.xda-developers.com/showthread.php?t=1615986
2. Changing the volume while the screen is off is very inconsistent. I have to press the volume rocker buttons several times before it makes the incremental change. It seems others were having issues with the volume rocker not working at all prior to the 4/16 update, so I'm hoping this can be fixed further.
http://forum.xda-developers.com/showthread.php?t=1607937
3. Vibrate function seems to be making a rattling noise. This one definitely seems to be a hardware issue, though what I have seems to be 'normal' for a Lumia 900. It's not as bad as others I've seen on the web, where it would be extremely loud, but it is annoying nonetheless. I'm just hoping a hardware fix can be put in place for the future. It sounds similar to that of the Lumia 900 at the end of this video.
http://www.youtube.com/watch?v=_KBDZrqVW-8
Camera:
1. The camera has issues with white balance and focus. This is definitely a software issue, since 3rd party camera software are able to take great pictures just fine, such as SophieCam. I'm hoping this can be addressed soon.
http://forum.xda-developers.com/showthread.php?t=1605444
Despite these issues, I really do like the phone. I hope many of these issues can be addressed soon via software updates. We broke contract with our previous carrier to obtain these phones, and would really like to keep them, but not at their current state with these various issues. I'm hoping Nokia will see these issues and provide quick and helpful support for them.

OK, so I've calmed down a bit and now realize some detailed explanation of the issue could help to identify it more than ranting. So, here are the usage conditions and symptoms I noticed when I got into this battry drain, laggy, warm phone situation.
1st time:
Where: At work which is outside of Phoenix in a spotty reception area. I had maybe 1-2bars of 4G showing
What: Drove to work using bluetooth audio all the way. When I got to work I was trying to download an App, but the download failed. I tried again, and the download started, then just froze at 15%. I cancelled the download and tried again. It started to download and froze again at 15%. I attributed this to the weak coverage (but since then I've been able to complete a download from the same location with the same service)
Then the battery seemed to drain as fast as I could charge it...literally. I had the phone plugged into a USB charger and the state of charge barely changed after hours of charging. I never thought to re-start. I got home and my battery was basically dead after bluetooth audio all the way home (almost 1 hr). I finally restarted and had no more issues. Didn't really think anything of it...just thought my new phone had a **bleep** battery life
2nd time (following day):
Where: At home with strong LTE coverage in Tempe
What: Woke up, paired up with my portable bluetooth stereo at home. Let the music play while I hung out in the pool for a few hours. I was simultaneously taking pictures throughout the afternoon. Battery charge quickly fell to about 25%. I started to notice that when I would zoom into the pictures I had just taken, it would take about 15sec for the resolution to re-sharpen after zooming in. About 20min later my battery critically low warning came on. So, I plugged into my wall charger. Can't remember at what point I re-started.
That was Saturday. I had no issues and great battery life on Sunday. No bluetooth audio usage. Used Nokia Drive, the phone, internet, and various apps, but no BTA.
3rd time:
Where: Driving from Tempe to work, passing in and out of coverage along the way
What: Streamed Bluetooth audio the entire drive with a few phone calls mixed in. Got to work and the phone was warm, but I assumed this was normal after an hour of usage. Got into work and noticed it being laggy in general. Turned off data and BT Gave it a few minutes to recover and for the phone to cool off with no usage. Phone didn't cool off and remained laggy, so I figured something was up. I re-started, all issues disappeared, and phone cooled off. It has been fine since.

Lumia 900 suggestions from an owner, if Nokia want...

I got my Lumia 900 this weekend and have been using it non-stop for a day. My previous phone is an iPhone 3GS, a nearly three year old phone that the Lumia should beat hands down; the Lumia barely beats a 3 year old 3GS.
THE GOOD
Here are the ways in which the 900 beats my old iPhone:
1. It's faster, touch is more responsive.
2. amazing screen.
3. Better camera
4. Better OS (faster, more fluid, simpler and easier, integrated social (huge +), Outlook/mail is far better than the iOS client for formatting, speed, function, etc.)
THE BAD.
For some basic every day stuff, the 900 falls short on real-world scenarios, where Apple paid relentless attention to the nuances and details of how we use phones every day. I'm hoping a firmware update can solve these easy issues.
1. Ringtones & Sounds:
Lowest volume level is way too loud for real world scenarios. Prepare to be startled in bed or in a meeting. The iPhone's volume range is far wider and more useful.
Level 01/30 is comically loud (Try "silk" at 01/30), and shows a lack of real-world consideration by Nokia and Microsoft. I did some casual testing: the 900's level 01/30 is about the same as the iPhone's 5/10, and yet the iPhone's 10/10 is about 25/30 on the Lumia 900.
2. Screen Brightness:
The lowest level is way too bright and doesn't consider bedroom or dark scenarios where your eyes have adjusted to the dark. (even "Auto" brightness is far too bright in the dark)
If you're in bed and don't want to upset your partner, or simply want to read in the dark, the 900's "Automatic" and "Low" settings are far too bright. The iPhone's darkest setting can go as low as about 20% of the level the 900's lowest "Auto" setting. (the 900's "Low" setting should be the level at which the screen goes dark after a few seconds of inactivity)
a. Silence your ring/vibrate by turning your phone face down.
b. Raise your ring volume if the phone senses it's in your pocket or hand bag.
4. I don't want to Hold Different.
The sharp corners on the bottom of the phone are annoying. After holding the phone while talking, the corner of the 900 gouges; there's an actual sharp impresson in my palm. It gets distracting while talking. This is a case where design asthetics won out over function. Nokia should have rounded the edges a bit on the bottom corners.
I realize that some of these issues are constrained by WP7, but some aren't. For instance, my old HTC Titan had a much lower and reasonable "Low" screen brightness setting (but its lowest ring volume was just as loud).
Nokia has made a good phone. But not a great phone. And you have to exceed your competition to beat it.
Moderators notes: Inaccurate information removed.

I have a Nokia Lumia 820 and the screen is way too bright on low !!
So bloody indiscreet, like carrying around a car headlight.
There are many other things I could complain about, there is a fair bit of "double handling" the phone subjects you to. You start Nokia Drive Navigation which thankfully now starts from maps, then it has to ask you if you're sure?! Then when you switch it off it asks you again if you're sure.. It's so annoying you run the risk of putting the car into a pole. Of course I'm bloody sure..
I had to use an external ap Akruto to sync the thing offline to avoid the cloud.. why must they force people into the damn cloud that we have to use almost hacks to get around it?
Most disappointing of the lot is.. Microsoft owns Skype.. and Nokia and Microsoft are merged.. you you'd think Skype on a Lumia would work well.. Unfortutely it is still in Beta and has been like that for ages, full of annoying bugs. Great video calls, very impressed with continuity, screen quality, sound but the thing just has very bad interfacing with whether the application is on or off. People ring you and it looks like you ignored them.. it's messing with my relationships.
I moved up from Symbian and do regret it that many simple aps have to be downloaded, I wish they'd cared for us more and just put them on when it was bought..

Lumia 900: Bugs I wish to make known for future s...

Proud owner of a Nokia Lumia 900 (matte black). Beautiful phone but I'd like to report some bugs:
A) Audio Sound: Way too low for audio out to either a headphone or listening through the auxillary port in my car. I use my phone at the gym and while the audio is clear it's way too quiet even at 30/30. In my car I have to crank up the volume really high to hear my music. My previous Samsung and Apple devices always sounded loud and clear compared to the Lumia.
B) Tiles don't always open completely: Several times when I click on a live tile the app starts to load then it just goes back to the homescreen. I'll repeat the task and the same thing happens again and again until I reboot. Also sometimes when playing music apps like Spotify, Slacker or TuneIn the apps will play in the background but when I go back in to try to pause them I can't. The app won't reload and it's not found when I hit the back arrow. Again I have to reboot to regain control of my phone.
C) Poor data streaming performance even with good signal: AT&T's network rocks in my area. Very solid. But since I've started using the Lumia I've noticed that streaming data often pauses or freezes for no reason. Usually by relaunching the stream it returns only to cut out again without recovering on its own. Yes my device has the software update that was shortly released after launch and this happens on several streaming apps. If I was new to AT&T I might be inclined to blame their network for this but I've been using them for a long time and have several devices that I've used without this issue.
D) Camera: For a device with Carl Zeiss optics it performs average or below average compared to competitors like HTC or Apple. Needs better support for those with shaky hands and for less than ideal lighting situations.
That's about it. Everything else I love about this phone. I'm hoping Nokia can take feedback like mine and use it to improve their product line over time. We're picky here in the US and we like out products bigger and better than everyone else. We also are a gadget driven country and we'll pay more to have the best.

Vermonster wrote:
There are limitations with Microsoft's OS, but things will continue to get better. Microsoft has a suggestion page that addresses many of these "problems." I have a feeling a lot of energy is being put into WP8/Windows 8 so we won't see minor changes like volume control, for a while. Still, updates will come that address issues that users care about.
Yeah, but do not expect to see those changes on your current Windows 7 phone. If those issues are adressed they will most certainly only be fixed on Windows Phone 8

Lumia 900 Cellular Connectivity problem (AT&T) aft...

I've had a Lumia 900 on AT&T for about 5 months and have not had any connection problems. However, after the Tango update (OS *.8779.*; Firmware: *.12223), when I take my phone into work (which has no cellular reception normally) for an extended time and then take it outside it will sporadically not reconnect to the cell tower. It will show no connection forever. If I turn airplane mode on then off or turn off and then on the data connection, which seemed to fix similar problems before, I still get no connection.
The only solution is to restart my phone. One time it kind of hung on restart. The other time the phone froze up when I was trying to turn on/off the data connection. Restarting brings the cellular connection back. (Almost as if whatever software is controlling the cellular connection is crashing).
*I also installed the beta Nokia Counters program after the update -so that may be the problem too?
Has anyone else experienced this before. Is it a Tango issue, or a common issue that coincidentally started for me after the update?

I am having a similar issues with Wifi & cellular connectivity Issues. In addition, am seeing that my Lumia 900's screen is turning black with no response from the power button or any other buttons (bottom buttons will be light though). I have to reset the phone by pressing volume power camera buttons. And one or two times today it had issues restarting cycling the Nokia logo, AT&T logo, then black screen about three to four times before it showed the Windows Phone logo to fully boot up.
Totally Disappointed.

Nokia Lumia 900 needing at least 2 factory resets ...

Hi there
I'm currently on my second Nokia Lumia 900 device (the first had deformed defects at the top two corners after overheating) and since i've received the second device at least twice a month i have to perform a factory reset in order to prevent the device locking up...
I'm not sure if it's a combination of things or that maybe my expectations of the device are too high possibly however here's my scenario
In a typical day i use the following apps: -
rowi/Cowlick!/gleek/Twitter app (i switch between them all with varying performance)
Facebook
Email
Zune Music
Nokia Music
Internet Explorer
What i've found is that Windows Phone runs really smooth and without a hitch... when connected to a WiFi signal! When i run things through a 3G connection, this is where the phone starts stuttering in general and not just through apps. for example, the Cowlick and Gleek apps tend to take roughly 60 seconds to load my twitter feed timeline (and this is with full strength 3G signal outdoors) yet rowi will take 10 seconds tops, which lead me to assume that rowi seems to handle 3G connections better than the Cowlick or Gleek apps HOWEVER even just exiting the apps by pressing the back button is majorly delayed compared to when its connected via WiFi - when trying to exit the Cowlick or Gleek app using a 3G connection takes normally 9-10 presses of the back button before it will respond to take me back to the Home screen yet over WiFi it takes no more than 2-3...
Now I remember there was an article talking about Background tasks taking up resources etc and i've switched off all of these which leads me to believe that possibly there are a few things causing these lock ups so I can only think of this being caused by a few things: -
1) I have too many apps installed on the device at one time
2) Despite turning off the Background tasks, the Twitter and Facebook accounts set up in the emails + accounts section are updating in the background and removing them may solve the problem
3) My expectations of the device are too high (I came from a Samsung Galaxy Nexus as my previous phone)
I will confess at one point I had a mixture of 75 apps and games installed on my Lumia 900 at any one time so there's a good chance that may have caused the issue, although all the background tasks were switched off and on my previous phone I had a similar amount of apps installed with no impedement on performance regardless of connection type (WiFi/3G)
Can anyone possibly shed some light on what could be the cause? Is it my heavy usage or app whording or just too high an expectation of Windows Phone 7.5 after moving from Android 4.0 Ice Cream Sandwich?
P.S. Any american Lumia owners care to comment on what like performance is like on their Lumia 900 on AT&T? 3G in the UK at the moment is painfully slow (despite the Lumia 900 DC-HSPA capabilities) so I wonder if it's the 3G performance that's causing my device to hiccup.

No you will not.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

My Lumia 900 won't turn on

I have a Nokia Lumia 900 phone. The phone won't turn on anymore. It was working fine until yesterday. When I press the power button, the phone vibrates and the three bottom buttons light, but the screen does not turn on, it just stays black.
I have the phone plugged in, but that doesn't make a difference.
I also tried the hard and soft reset processes, but no difference. The phone won't turn on.
Also, I've tried different cables to charge the phone
What could be the problem? Is there a solution?
Is it the battery? Can the battery be replaced?
Any ideas or solutions would be appreciated.

Hi, jerryt.
Yes, the Nokia Software Recovery Tool is not compatible with the Lumia 900. Let's try further isolating this. To verify, the phone does not charge even when what's in use is the charger that came with it, correct? Have you tried charging it via PC?
By the way, before this issue occured, can you still remember the battery status of your phone? This is because if the battery is completely empty, you need to charge the phone for at least 20 minutes using phone's wall charger. In case you try this with computer USB, those typically supply less current and charging time is much longer.
The Lumia 900 has an integrated battery, so only the technicians can remove it. Any response from you is appreciated.

Error code before placing lumia 900 exhausting 32 attempts

Hello everyone
two years ago bought a Nokia Lumia 900 rm of at & t Attus cyan inside the box , but then enter the sim and I begged codes which enter without knowing then I realize that there is a sticker that says phone is ready for use withh aT & T to use another operator to enter this code ************ in good time that I realized it was a while to buy it but would have a way to fix your box I have even causes the sticker, if anyone knows how to help you appreciate since I 'm from Caracas Venezuela .
greetings

I know you are using a translator, and I hope I understand, as it isn't a perfect translation.
If the phone came with a code to unlock it from ATT, you have to put a SIM card in the phone and a pop up asking for the code should appear. Enter the code, then the phone should work.
If you are getting a failure notice, then the code is not valid.

Lumia 900 camera broken

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