Lumia 900 glass...

Hi folks!
I got a bit bad news. Just half an hour ago when I was getting home. I was going up on some stairs in the local train station and I missed a step and fell over. I didn't injure my self but my Lumia 900 took the worst of it beeing in my jeans left front pocket. The screen has multiple cracks. Now if anyone at Nokia is listening in I would like to submit my phone to your inspection. So you can find out if there were any flaws int he glass etc.... But in the end I'll get that glass replaced some how. It might cost me more than the phone but I would do it.
Solved!
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Attachments:
IMG_2684.JPG ‏3101 KB

Hi Temeteus82,
Good to read you were not injured on your fall, thanks for posting.
While Gorilla glass is very durable and scratch resistant, as you indicated and understand it's not unbreakable and seeing the image it is well possible your Lumia 900 took most of the impact.
To get your Lumia 900 repaired I suggest you contact a Nokia Care point or your local Nokia Care line for further assistance on how to proceed. You can find the contact information for both on the Nokia support pages.
Hope this helps,
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Similar Messages

Lumia 720 glass breaks after first fall from 10 in...

To my sheer HORROR,
My new Lumia 720 slipped outta my hands, landed on my lap, and then slipped from there too, to fall on the floor. The glass was cracked severly. Even then, the phone is operational, the MIC is off and the phone is not connecting to the PC, although charging is working.
This is a serious design fail from NOKIA who are known for there Product Durability. Most of my previous phones were NOKIA (3310, 1100, 6630, lumia 900) and all have faced many falls but this phone (lumia 720) disaapointment.
Its not even a month old, and I rush it to the nearest NOKIA care centre. (previous visit was after 2 days of buying and a software error while updating). the NOKIA care executives were friendly, but were asking me to burn my pocket (not just a hole) and shelve Rs.8500, for the screen and glass assembly. I was bewildered. Hence i took this to the internet. Lot of reading and back and forth made me realize there is a faint hope in this scenaio. The Nokia care people are happily showing off other lumia 720's with broken screen to me as if they are laughing "look you moron, there are other idiots too, who bought this phone."
Following are my finding on this issue:
The repair cost ismore than half of the cost of the phone.
The damage with such a minor fall, is still my reponsibility as NOKIA warranty policy will consider this as a ACT of GOD (or the customer),
This site provides the digitizer assembly seperately for just $15. that means the actual damge done by me should not cause me more than $20 yet I am being asked roughly $140. that is 7 times more than the actual damage.
I want to ASK NOKIA here, is this how they are trying to mint money from the customers. The reason I opted out of Apple, or Samsung, is beacause of our believe in Nokia. But this time it has failed me.
Hello NOKIA, can i file a lawsuit againt you.

kumararjuns wrote:
same problem with me... fell down from my bed n now its craked.. couldn't believe a mere call like that could break the so called goriilla glass.. the phone works though.. lost the belief i had in Nokia..
Mentioned HERE too .. so where will you go now ???
Finally its a Glass. Its high Scratch resistant ..so leave aside breaking, it MAY get scratched too thru' abuse ..

Nokia Lumia 820 Glass Smashed No Gorilla Glass

I bought this phone, only received it a few days ago and today its broken, i dropped the phone once and the whole glass is smashed now.
Was quite disapointed about this because i was under the imprssion that it had gorilla glass only to find the glass gets smahshed when dropped from a low level around knee level. Its also disapointed as i was an owner of Lumia 900 which had gorilla glass which i had dropped a few times since i had it and it never got a crack or anything. Very disapointed with Nokia as i went for the 820 because of the changable covers and the SD card and slightly smaller size. If i had known about no gorilla glass i'd never have got the phone, what a waste of money, i recommend not buying this phone as the screen broke way too easy.
What i'd like to know is how much do new screens cost for this phone, and i mean genuine ones from Nokia? or would i need to go to a care point? or are they available online somewhere on Nokia's website?
thanks
*note; edited posts removing comments not allowed under the forum guidelines.
Solved!
Go to Solution.

Well I come home and opened my door on Friday night and my 820 Lumia drop from about knee height, put it on charger when got inside next morning went to get phone not working I found it had cracked Screen. Ok was the drop last night. So here I am with a $658 product from Nokia that's been made with little thought for the consumer. A phone that cracks the glass from a minor drop. The glass goes right to the edge of the phone, the phone is as heavy as a house brick.
I have taken it to be repaired it will be ready in 3 days at a grand cost of $180.00... I need my phone going thats why I brought it. Nokia Don't Care is a good Slogan, I took the phone back to Harvey Norman they didn't care, just advised me take it to a phone repairer in Penrith to get it fixed faster. Let's see what happens.
I will send Nokia a Bill for the repair because of the way they have designed this machine it is not fair to the consumer to have to have a weak machine like this. And I wished it would have happened within 21 Days I would have took it back to Harvey Norman, under consumer law you can not sell defected machines like this to people. Glass screens breaking so easly is not accpetable. It's daylight robbery, there working like crooks. I am in the right mind to take it all back to Harvey Norman and let them have the Phone and Optus Account as I only had it three months.
I should ring the Police. If some one steals something valuable they can goto goal. If a company like nokia robs you because of faulty products they just ignore our complaints.
I am really cranky withnokia because of the Screen on this phone

Already Converted 10 of my family members over to AT&T for Nokia Lumia 900!!!

Verizon,
You decided to drag you feet, promote the crap out of Android and stop supporting Windows Phone 7.
So I converted 10 of my family members over yesterday to AT&T for the Nokia Lumia 900.
I got them $100 credit towards the Nokia Lumia 900 which AT&T was charging $99 dollars for the phone on Pre-Order.
So my family members only had to pay $36 for the activation fee.
Verizon, you had your chance. You had multiple chances. If you truly wanted an LTE Windows Phone 7 from Microsoft, you could have easily worked something out with them, just like AT&T did.
All the information has been leaked out, Apollo/Windows Phone 8 was supposed to have LTE but because AT&T showed that they really were interested in Windows Phone 7 and actually carring a lineup of Windows Phone 7, Microsoft worked it out for them.
So you can take all your Droid crap that you have heavily invested in, along with all your iPhone 4s that keep hogging all the bandwidth on your network and stick it were the sun don't shine.
I promise you this, when my contract is done I will be terminating my account in FULL and switching over to AT&T as well.
To not even stand behind a product that we all have signed 2 year contracts with is unacceptable for the price were paying. To hold back all updates besides Mango is unacceptable just to lock in new 2 year contracts. And I'm talking about Droid too.
Carriers should not be in controll of phone updates PERIOD!!! Updates should be released from the OS Manufactures just like on computers. This business model that the industry has created is a SCAM, JOKE and an INSULT to everyone that puts there hard earned money up for phone service.
Verizon, you have lost all respect in my book, and I will do everything possible to get everyone and everybody I talk to away from your network.
Only way to solve this issue is to address the Windows Phone 7 community and actually annouce something, PERIOD!!! Release the 8107 update as a good faith measure and issue a press release stating your business model regarding Windows Phone 7... Unless you want more dollars going to AT&T.
Also, latest news shows that Android only made $22million in revenues last year, and spend $20 billion acquiring Motorola. So I don't see Andriod being able to do much in the year 2012 to ramp things up to compete against Windows Phone 7/Nokia and Apple.
Do Something, NOW!!! CAN YOU HEAR US NOW!!!
Also, here's another suggestion... Do like AT&T has done and give users a early termination fee to get out of there contracts. I believe they charge $35 dollars or something higher if your not satisified and want to terminate your contract early.
Since you don't want to support or offer any more Windows Phone 7, why keep us as unhappy customers. Give us an option to pay a early termination fee and leave!!!
TheJester77

thejester77 wrote:
Also, latest news shows that Android only made $22million in revenues last year, and spend $20 billion acquiring Motorola. So I don't see Andriod being able to do much in the year 2012 to ramp things up to compete against Windows Phone 7/Nokia and Apple. What news are you reading? Android is not a company but a phone operating system. GOOGLE acquired Motorola, not Android. GOOGLE's 2011 revenues were 37.9 billion, NOT 22 million. Google acquired Motorola for 12.5 billion, NOT 20 billion.
Also, here's another suggestion... Do like AT&T has done and give users a early termination fee to get out of there contracts. I believe they charge $35 dollars or something higher if your not satisified and want to terminate your contract early.
Since you don't want to support or offer any more Windows Phone 7, why keep us as unhappy customers. Give us an option to pay a early termination fee and leave!!! Again, where are you getting this information? The AT&T ETF is $325 less $10 for each month of your contract which has been completed. It is NOT $35. Verizon has a similar, although slightly higher ETF of $350 less $10 for each month of your contract which has been completed.
Yes, we can hear you, but you are not making any sense!

Lumia 900 bluetooth connection drop

Hi,
I have a Flyaudio multimedia head unit (type 80054A1) in my car and I just recently bought a Nokia Lumia 900 with 7.5 software version. The problem is that it connects the phone, finds the call records etc etc, seems everything is working fine. And then it starts droppng the connection - maybe a 30 seconds and the connection is lost, then another 15 second or so and the connections is back on, and so it repeats itself the whole day. I updated the phone to 7.8 and still the same continues. At the same time, my wife's phone stays on connected the whole time, as do other friends who have tried this. As far as I have checked all of the phones have BT 2.1+EDR (the multimedia unit itself is 2.0+EDR). So it should work fine, but for my Nokia it isn't.
Please help me as this is geting totally frustrating.
Thanks!

Hi lumiasubaru,
Welcome to the forum!
Have you already verified this to your car's manufacturer if the Lumia 900 is compatible with its Bluetooth? You can also try to soft reset your phone by pressing and holding the Power button for 10 seconds. After it’s off, press the power button to turn on your phone again.

Lumia 900 Various Issues

I recently purchased a white Lumia 900 this past weekend, and just wanted to go over some concerns/issues I've had with it thus far. I was thinking about doing a return/replace with At&t, but it seems that the issues may vary. I'm hoping many of these can be resolved with a software update. Just FYI, I already ran the update that was released on 4/16 and have also reset the phone a few times since then.
Display:
1. The display has a purple hue (most noticeable on gray backgrounds) when set to low brightness. This is mostly an annoynace since my wife has the same phone and hers does not exhibit this behavior. I'm hoping this is not a hardware issue as it displays fine above the low brightness setting. Below is at least one thread of people having the same issue.
http://forum.xda-developers.com/showthread.php?t=1599308
2. Screen response is slow. It seems that that there is a delay between where my finger is and how the screen tracks my movements. I'm hoping that can be adjusted to be similar to how the Lumia 800 responds as per this video. The tracking starts at 3:45.
http://www.youtube.com/watch?v=_KBDZrqVW-8
3. Home screen scrolling is slower than other Windows Phones. On my previous Dell Venue Pro, I could scroll through the home screen much faster. From reading about the web, it seems that the Lumia 900 is set at a much slower pace, or that the inertia scrolling just isn't set. I'm hoping that can either be changed or allow us to change the scroll speed. The combination of the larger screen, the slower screen response, and the slower scrolling just makes the phone feel slower than it should be.
http://forums.wpcentral.com/lumia-900-ace/190309.htm
Sound/Notifications:
1. There is a large volume discrepancy between the speaker and the headphone jack. I try to keep the volume at one setting (around 18) because that is most comfortable for me when listening with headphones, but switching back to the speaker, and it is just clearly too loud at that setting. I'm hoping this can be changed with an update.
http://forum.xda-developers.com/showthread.php?t=1615986
2. Changing the volume while the screen is off is very inconsistent. I have to press the volume rocker buttons several times before it makes the incremental change. It seems others were having issues with the volume rocker not working at all prior to the 4/16 update, so I'm hoping this can be fixed further.
http://forum.xda-developers.com/showthread.php?t=1607937
3. Vibrate function seems to be making a rattling noise. This one definitely seems to be a hardware issue, though what I have seems to be 'normal' for a Lumia 900. It's not as bad as others I've seen on the web, where it would be extremely loud, but it is annoying nonetheless. I'm just hoping a hardware fix can be put in place for the future. It sounds similar to that of the Lumia 900 at the end of this video.
http://www.youtube.com/watch?v=_KBDZrqVW-8
Camera:
1. The camera has issues with white balance and focus. This is definitely a software issue, since 3rd party camera software are able to take great pictures just fine, such as SophieCam. I'm hoping this can be addressed soon.
http://forum.xda-developers.com/showthread.php?t=1605444
Despite these issues, I really do like the phone. I hope many of these issues can be addressed soon via software updates. We broke contract with our previous carrier to obtain these phones, and would really like to keep them, but not at their current state with these various issues. I'm hoping Nokia will see these issues and provide quick and helpful support for them.

OK, so I've calmed down a bit and now realize some detailed explanation of the issue could help to identify it more than ranting. So, here are the usage conditions and symptoms I noticed when I got into this battry drain, laggy, warm phone situation.
1st time:
Where: At work which is outside of Phoenix in a spotty reception area. I had maybe 1-2bars of 4G showing
What: Drove to work using bluetooth audio all the way. When I got to work I was trying to download an App, but the download failed. I tried again, and the download started, then just froze at 15%. I cancelled the download and tried again. It started to download and froze again at 15%. I attributed this to the weak coverage (but since then I've been able to complete a download from the same location with the same service)
Then the battery seemed to drain as fast as I could charge it...literally. I had the phone plugged into a USB charger and the state of charge barely changed after hours of charging. I never thought to re-start. I got home and my battery was basically dead after bluetooth audio all the way home (almost 1 hr). I finally restarted and had no more issues. Didn't really think anything of it...just thought my new phone had a **bleep** battery life
2nd time (following day):
Where: At home with strong LTE coverage in Tempe
What: Woke up, paired up with my portable bluetooth stereo at home. Let the music play while I hung out in the pool for a few hours. I was simultaneously taking pictures throughout the afternoon. Battery charge quickly fell to about 25%. I started to notice that when I would zoom into the pictures I had just taken, it would take about 15sec for the resolution to re-sharpen after zooming in. About 20min later my battery critically low warning came on. So, I plugged into my wall charger. Can't remember at what point I re-started.
That was Saturday. I had no issues and great battery life on Sunday. No bluetooth audio usage. Used Nokia Drive, the phone, internet, and various apps, but no BTA.
3rd time:
Where: Driving from Tempe to work, passing in and out of coverage along the way
What: Streamed Bluetooth audio the entire drive with a few phone calls mixed in. Got to work and the phone was warm, but I assumed this was normal after an hour of usage. Got into work and noticed it being laggy in general. Turned off data and BT Gave it a few minutes to recover and for the phone to cool off with no usage. Phone didn't cool off and remained laggy, so I figured something was up. I re-started, all issues disappeared, and phone cooled off. It has been fine since.

Lumia 900 gets stuck on 4G (HSPA+) and won't conne...

In this thread, 4G referrs to HSPA+, LTE referrs to LTE.
Below I'm going to go into detail about the LTE issue with the Lumia 900 on AT&T. This issue is separate from the no data connectivity issue that has already been addressed with an update.
The problem: The phone will not reconnect to LTE after you leave the LTE coverage area and come back into the LTE coverage area. Data works fine, but the phone only connects to 4G (HSPA+). You are now stuck with slower 4G untill you reboot the phone or use the airplane mode trick (explained later).
For example: I live in a 4G coverage area and work in an LTE coverage area. I go to work and the phone connects to LTE. I go home and the phone drops to 4G like it should since there is no LTE there. When I go back to work the next day, the phone will not connect to LTE. It stays on 4G. I have attached two pictures demonstrating the issue. Picture 1 shows the phone with a 4G data connection even though I have 5 signal bars and I'm in an LTE coverage area. Picture 2 shows the same phone after I reboot the device. I'm in the exact same location, but I now have LTE after reboot.
When does the problem seem to occur? The problem occurs if you leave the LTE coverage area and come back after a few hours. It seems to happen most often after only 2 to 8 hours in the 4G area.
I have been working with AT&T engineering for about a month and they have done multiple traces and can't find anything wrong with the network. They see the phone connected to the 4G antenna instead of the LTE antenna on the tower. My moms Lumia 900 has the same problem. My wife has the HTC Titan II Windows Phone with LTE and it works perfectly.
Based on my own observations, the issue has nothing to do with the amount of data you use either. During the time you leave the LTE area, the battery may also appear to drain faster than normal. I believe the problem is the phone keeps looking for that LTE signal but can't find it. It then gives up and goes into 4G mode to save the battery but never again tries to reconnect to LTE.
How to force create the problem: I did this 8 miles from the official LTE coverage area. 1) At a high elevation facing the LTE coverage area, I turned on airplane mode while I was NOT in the LTE coverage area. 2) Next I turned off airplane mode. 3) The phone connected to LTE with one signal bar while not in the LTE coverage area. 4) Moments later it dropped to 4G. 5) Then I drove 10 minutes to the LTE coverage area and it did not connect to LTE. It appears the phone saw the very weak signal and locked itself in 4G mode.
Temporary fix: To restore the LTE connection, you can reboot the device, or turn airplane mode on and then turn airplane mode off a few seconds later. This of course turns off all radios and turns them back on.
Please also feel free to see this thread on the AT&T Online Forums. I'm not the only person with this problem. AT&T Forums
Does anyone else have this happen or can anyone at Nokia please look into this?
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Picture 2.jpg ‏267 KB

This issue has still not been fixed. I wish it would be fixed but Nokia hasn't officially responded to the issue. Constantly having to use the airplane mode to get LTE is frustrating. Just last week my phone got stuck in HSPA+ 3 times in one day while at my work desk (poor signal in building).
I really wish Nokia would resolve this as they have resolved most other user complaints. Data connectivity bugs should be a high priority item.
I'm on my 4th Lumia 900, I've tried all the updates, doing a phone reset and working with AT&T engineering to no success. My mom's Lumia 900 has the same problem. Twitter support only says AT&T needs to reset my account. I don't really get that.

Lumia 900 - WEIRD - Hairline Crack appeared out of...

First let me start by telling:
- I take amazing care of my phone and I DID NOT dropped the phone and neither did anyone else in my family
- I always make sure that I don't even keep my car keys or wallet in the same pocket as the phone
- I ABSOLUTELY LOVE MY LUMIA (best phone I ever bought....it is gorgeous and it works ...all the time)
The only thing I think that could have caused this is direct sunlight. Yesterday while coming back from work I had the phone on passenger seat and once I reached home after 20 mins I realized it may have been under direct sunlight ( it was a beautiful day....)
Then all of a sudden after a few hours I noticed this hairline crack and have been extremely puzzled...
Called Nokia Support and they gave me a reference number and asked me to sent it for repair.....
Attachments:
photo.JPG ‏2352 KB

OUCH I hope you get that thing fixed.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Lumia 900 suggestions from an owner, if Nokia want...

I got my Lumia 900 this weekend and have been using it non-stop for a day. My previous phone is an iPhone 3GS, a nearly three year old phone that the Lumia should beat hands down; the Lumia barely beats a 3 year old 3GS.
THE GOOD
Here are the ways in which the 900 beats my old iPhone:
1. It's faster, touch is more responsive.
2. amazing screen.
3. Better camera
4. Better OS (faster, more fluid, simpler and easier, integrated social (huge +), Outlook/mail is far better than the iOS client for formatting, speed, function, etc.)
THE BAD.
For some basic every day stuff, the 900 falls short on real-world scenarios, where Apple paid relentless attention to the nuances and details of how we use phones every day. I'm hoping a firmware update can solve these easy issues.
1. Ringtones & Sounds:
Lowest volume level is way too loud for real world scenarios. Prepare to be startled in bed or in a meeting. The iPhone's volume range is far wider and more useful.
Level 01/30 is comically loud (Try "silk" at 01/30), and shows a lack of real-world consideration by Nokia and Microsoft. I did some casual testing: the 900's level 01/30 is about the same as the iPhone's 5/10, and yet the iPhone's 10/10 is about 25/30 on the Lumia 900.
2. Screen Brightness:
The lowest level is way too bright and doesn't consider bedroom or dark scenarios where your eyes have adjusted to the dark. (even "Auto" brightness is far too bright in the dark)
If you're in bed and don't want to upset your partner, or simply want to read in the dark, the 900's "Automatic" and "Low" settings are far too bright. The iPhone's darkest setting can go as low as about 20% of the level the 900's lowest "Auto" setting. (the 900's "Low" setting should be the level at which the screen goes dark after a few seconds of inactivity)
a. Silence your ring/vibrate by turning your phone face down.
b. Raise your ring volume if the phone senses it's in your pocket or hand bag.
4. I don't want to Hold Different.
The sharp corners on the bottom of the phone are annoying. After holding the phone while talking, the corner of the 900 gouges; there's an actual sharp impresson in my palm. It gets distracting while talking. This is a case where design asthetics won out over function. Nokia should have rounded the edges a bit on the bottom corners.
I realize that some of these issues are constrained by WP7, but some aren't. For instance, my old HTC Titan had a much lower and reasonable "Low" screen brightness setting (but its lowest ring volume was just as loud).
Nokia has made a good phone. But not a great phone. And you have to exceed your competition to beat it.
Moderators notes: Inaccurate information removed.

I have a Nokia Lumia 820 and the screen is way too bright on low !!
So bloody indiscreet, like carrying around a car headlight.
There are many other things I could complain about, there is a fair bit of "double handling" the phone subjects you to. You start Nokia Drive Navigation which thankfully now starts from maps, then it has to ask you if you're sure?! Then when you switch it off it asks you again if you're sure.. It's so annoying you run the risk of putting the car into a pole. Of course I'm bloody sure..
I had to use an external ap Akruto to sync the thing offline to avoid the cloud.. why must they force people into the damn cloud that we have to use almost hacks to get around it?
Most disappointing of the lot is.. Microsoft owns Skype.. and Nokia and Microsoft are merged.. you you'd think Skype on a Lumia would work well.. Unfortutely it is still in Beta and has been like that for ages, full of annoying bugs. Great video calls, very impressed with continuity, screen quality, sound but the thing just has very bad interfacing with whether the application is on or off. People ring you and it looks like you ignored them.. it's messing with my relationships.
I moved up from Symbian and do regret it that many simple aps have to be downloaded, I wish they'd cared for us more and just put them on when it was bought..

Lumia 900 GPS doesn't work offline

I've had my Lumia 900 for about a year and a half. At first it would get no GPS signal, like my old 5800. After a few months it started receving signals over much--definitely not all-- of my area (I live in NYC). It seemed usable, and I got rid of my TomTom. Now it's back to never receiving signals, and the only way it can read my location is through WiFi (I don't have a data plan).
I have no idea what is going on, or why I now have had two Nokias that allegedly had offline GPS, but really didn't except for a few months. Anyone have any hints as to what might be going on or what I can do?

I am not a Here Drive advocate - it is just practical experience from my Nokia N8, that goes from navigating reasonably well to almost useless when the SIM is removed. It has taken me to the place that I needed to go when I really needed it - and only had me driving in a circle once a couple of years ago, when trying to get out of an unfamiliar place. Heading the car in the general direction and ignoring the instructions for a while sorted that out.
Here Drive calculates a new solution for the remaining route automatically when the driver decides that he knows better. It does not do simple u-turn corrections back to the original route, unless another solution is impossible, it's a new solution to the destination. If the telemetry still works as it used to, then the driver's alternative solutions goes back to the mothership for analyzing and future improvements of the routing algorithms.
Shortest or fastest route calculation works for me in Denmark.
If a cheap Ebay GPS works better for you, then the solution is simple.
Best regards,
Hans

Lumia 900 contact groups members limitation.

Anyway to surpass the 20 members per group limitation...I have to say this is really annoying why is it old androids
phone let you have close to unlimited members per group according to your SD card storage, but not for Lumia 900
so I am thinking Nokia should mark this as a play phone not for business usage? I am quite frustrated that I got a
new phone but force to use back my 5800 xpress music because most of my contacts transfer over is kinda screw
up, and yes I have went to a Nokia care center and all they can reply "is a new software is like that". Anyone please
please tell me there is a way to this problem...

Nokia really needs a software update to break this group limitation, can we have more option select in contacts
like not show my hotmail synchronize contacts? This is annoying to see so many contacts that is not really
related. I myself have around 450+ contacts and is been hell to re-enter them after the first sync, because
whenever my contact have more that 1 number it shows ie. Vincent, vincent1, vincent2 really annoying. And why
is it I have to add contacts in a group 1 by 1 why can't I select all that I wish to group together. All this function
were in android phones and might I add is really really really really useful why took all of this away. I have know
people with over thousand contact list how will they be able to use lumia phones for business. I myself have
been using Nokia for 10 years plus and this lumia phone have been a great disappointment so far...

Lumia 900 doesn't respond while charging

Hi, so basically my AT&T Lumia 900 doesn't respond to my touch during charging. If I unplug the phone it responds fine, but when it's plugged in it can't pick up any of my touch commands. Even if I draw across the screen very slowly I get nothing. I live in New Zealand and we have 240v/50mA power sockets over here but the charger says that's within the range it's supposed to handle. Is this a hardware problem with my phone and how can I fix it?
The phone is running windows phone 7.5 (ver. 7.10.8779.8). Any help would be appreciated, thanks.

I've only received the phone on Thursday and this is the second time charging it (I read somewhere that I should drain the battery completely the first few times to condition the battery, but after finding that some phones bricked themselves when the battery was completely empty I avoided it). In both cases the same thing seems to be happening however the first time was not as severe I feel and I attributed it to the screen protector thing (the "Talking and Driving it can wait" thing from AT&T already attached out of the box). When the phone is at 100% though I have no lag.

Lumia 900 already broken

Having waited for what seemed like eternity, I was so stoked to finally pre-order my Lumia 900 from AT&T last week. I recieved it on Friday and could hardly contain myself. I quickly activated it through AT&T on Saturday morning and set-up my new phone. It worked great for about 8 hours; then the Data Connection completely went away. Incoming and outgoing calls work, as does the WIFI; however, the Data Connection is dead.
I called AT&T tech support and they were useless (helpless?), as the only thing we tried was resetting my phone to no avail. As an early adopter to Windows CE/Mobile and present iPhone user, I am embarassed and devastated. I have waited so long for the return of Windows on a phone and I thought Nokia was the right handset. My iPhone and Android friends are already poking fun at me for giving Windows and Nokia a second chance.
The AT&T store was closed today for Easter, so I plan on returning my phone tomorrow with my tail between my legs and my head held low...

@Bate119: I too experienced this problem today after turning my phone off for about 2 hours. I called att and they were no help. I removed the micro-SIM from the 900 and put it in my 800, used it[800] for a while; then took the micro-SIM back out of the 800 and put it back in the 900 and it worked.
I know this is a fix for most pior WP owners because their old phones does not take a micro-SIM.
Anyways, this was my fix.

Lumia 900 - My view

Hello all, so after long debate I had finally decided to upgrade my Nokia N8 (Brilliant phone)
I now own a Nokia Lumia 900 - white. I don't want to start of like most do on forums with problems here and there but a nice list of nice features I have come to enjoy.
So the first thing I love is the black sleek background - very minimal and looks amazing. the phone it's self looks great and people have been impressed by it because it's not your common android/iphone.
The main menu screen, the layout is fresh and very much pulls you in for a closer look. the phone itself is very smooth and internet browsing is a doddle, and a pleasure to use.
The screen clarity blows you away, and watching films is pretty good overall.
I have really enjoyed exploring around this phone and there are a few updates I feel is needed, I will list those things below:
firstly I think for me I love T9 and to exclude that is a massive blow for me, especially as I prefer to use my phone one handed and can be at times difficult with the size of the phone and not able to get my thumb right across to reach the little qwerty keyboard, although it's response is brilliant with two finger typing.
Also to tie in with the keyboard, there is no Right or Left arrows on the keyboard and because of the implament of touch a word to change it stops you from entering that word, therefore you have to delete letters to get to the mistake.
For my personalization is a massive factor, I would like to create 'Folders' in the sub catergory to make browsing that much easier, as I do not want to clog my homescreen up.
Zune, now by what I can see this is almost ment to be the 'iTunes' of windows phone... ridiculously frustrating, files I want to addis a mare. all my music and photos are on my external hard drive, so in order for zune to see them i need to copy them to my zune folders then to find it on zune itself, then synic... There is an option to select which folders it searches through but because it's a plug in hard drive it doesn't want to know.
I just to open the phone as a normal folder where I can drag and drop anything into, without going through the pain of a third party program. VERY, VERY POOR - please sort this.
I would love to see a connectivity bar, like what was introduced on the N8 on any screen where you pull it down and you had instant access to turn on any data/wifi/bluetooth connections, how it is right now I have to go deep into the menu to do this.
One other thing I asked for before going ahead with this phone was I wanted the FM transmitter, I spoke to the Nokia rep, who assured me there were a few apps that would allow me to do the same as I could with my N8 where I can play through a radio without wires or bluetooth. to find that I CANNOT, andfrom what I see it is a hardware thing, not a software thing, so I really feel misled. That was one massive thing my friends always went wow about and the one thing I used daily in my car, and at work.
Also, when I first used my bluetooth I was able to send and recieve stuff via it. now it doesn't connect to any other device, just says 'not supported' is this a problem, or is it just like iPhone where you are only compatible with certain things.
I just want to mention, would be nice to see my music organised a lot better on the phone as well, I think as it stands it is pretty poor, think less is more, it can be a bit OTT on the music menu side.
This phone has so much potiental, and I am loving having it. This is just a few of the things that effect me and, would like to see happen, if anyone can spread light on any of the above I mention that would be brilliant.
Keep up the good work Nokia, people laughed at android when it launched, now it's taken over iPhone. I know windows will be a lot better than any of those could!
Thanks for reading guys and girls!
-Dean

Every little detail you have explained here is 100% right. I switched over from Nokia E7 3 months back to Lumia 900 and I still haven't gotten used to this qwerty keyboard. I downloaded a paid app for T9 but you have to go into the app to write a message and its not integrated into the phone where it can give you the option in the keyboard setting to switch between t9 and qwerty.
the music player does not go into landscape mode which I regularly use while driving and that is really frustrating.
You cannot use any other headphones with this phone other than the ones in the box as I have a Nokia multimedia headphone which has a pause play next, previous and volume control buttons which I was using with my E7 and its a bother when you are listening to music while jogging as you have to take out your phone every time to do something, unlock the screen or swipe.
I miss the communication bar too.
If Nokia was coming with a new phone, it should have had all the people in their minds who were so very comfortable with using these simple tools Nokia had provided to them in each and every phone Nokia made over all these years before designing a new phone.

Lumia 900: Bugs I wish to make known for future s...

Proud owner of a Nokia Lumia 900 (matte black). Beautiful phone but I'd like to report some bugs:
A) Audio Sound: Way too low for audio out to either a headphone or listening through the auxillary port in my car. I use my phone at the gym and while the audio is clear it's way too quiet even at 30/30. In my car I have to crank up the volume really high to hear my music. My previous Samsung and Apple devices always sounded loud and clear compared to the Lumia.
B) Tiles don't always open completely: Several times when I click on a live tile the app starts to load then it just goes back to the homescreen. I'll repeat the task and the same thing happens again and again until I reboot. Also sometimes when playing music apps like Spotify, Slacker or TuneIn the apps will play in the background but when I go back in to try to pause them I can't. The app won't reload and it's not found when I hit the back arrow. Again I have to reboot to regain control of my phone.
C) Poor data streaming performance even with good signal: AT&T's network rocks in my area. Very solid. But since I've started using the Lumia I've noticed that streaming data often pauses or freezes for no reason. Usually by relaunching the stream it returns only to cut out again without recovering on its own. Yes my device has the software update that was shortly released after launch and this happens on several streaming apps. If I was new to AT&T I might be inclined to blame their network for this but I've been using them for a long time and have several devices that I've used without this issue.
D) Camera: For a device with Carl Zeiss optics it performs average or below average compared to competitors like HTC or Apple. Needs better support for those with shaky hands and for less than ideal lighting situations.
That's about it. Everything else I love about this phone. I'm hoping Nokia can take feedback like mine and use it to improve their product line over time. We're picky here in the US and we like out products bigger and better than everyone else. We also are a gadget driven country and we'll pay more to have the best.

Vermonster wrote:
There are limitations with Microsoft's OS, but things will continue to get better. Microsoft has a suggestion page that addresses many of these "problems." I have a feeling a lot of energy is being put into WP8/Windows 8 so we won't see minor changes like volume control, for a while. Still, updates will come that address issues that users care about.
Yeah, but do not expect to see those changes on your current Windows 7 phone. If those issues are adressed they will most certainly only be fixed on Windows Phone 8

Lumia 900 glass...

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