Lumia 920 camera interface not working

the camera interface of my lumia 920 has stopped working after an app update, i tried resetting the phone and even re installed lumia black using nokia software updater for retail and again tested it in test mode on nokia care suite and the camera interface test kept failing,, but yesterday after wp 8.1 update through developer preview it worked for a short period but the interface gone blank again,,plz help whether this a software error or some hardware defect.

@Mohsin_786 if it was a software failure, it should be fixed after you reinstalled the firmware. You should better get your phone inspected at a local Nokia Care Center

Similar Messages

Lumia 920 Camera App not working with 8.1

Hi there, Just had the Cyan update.   Camera app just shows black screen, both for video and camera.
Did soft reboot, hard reset, etc.    Took to repair shop and they installed new camera.   Not working
They did a reinstall back to factory and still no joy.
Nokia Lumia 920
Carrier At&T
Windows 8.1
OS 8.10.12393.890
Please help?!

RobRoy_cro wrote:
Hi..i have same problem then i make nokia pro cam as default and turn off "more tile" in settings and now everything works
I hope this help
Thanks. Only had microsoft camera, so downloaded the Nokia Camera. Could not find a "nokia pro cam"
Also where in settings is the "more tile" option?
Nokia camera now is just the black screen, no options.

Nokia Lumia 920 camera key not working

Am modesta I use Nokia Lumia 920 , I woke this morning and discover that my camera shortcut button at the right down side of the phone is no longer working, I press and press nothing is coming up.please I need assistant.thanks
Moderator's note: We provided a topic-related subject to the post as it was moved to the appropriate board.

hi mate,
have you checked that you are up to date with the latest firmware thur checking in Settings > Phone Update, and that you are up to date with all the latest Nokia system app updates from the Store? if you are, and you are still encountering problems then it appears you will need to visit your Nokia Care point for inspection of your phone.

Lumia 920 camera suddenly not working after app up...

I have had yellow Lumia 920 now for about 3 weeks and everything worked just fine. Yesterday evening (european time) I saw update reminders on the "shop" tile and there were 3 or 4 of them (Nokia drive+ and some others that I don't remember). I was doing something and didn't give a thought but just let the updates to be downloaded and installed and they went fine as far as I know. Today when I tried to take photos the camera suddenly dosen't work anymore. No matter if I click the hardware button or the camera app tile, it just flip back to live tiles. Camera doesn't work on Bing search either and not on any apps that utilized the camera.
I wonder if anyone else have this problem or what I should do next... I have restart the phone a few times but it didn't help... I haven't hard reset it because I have so many stuff in the phone, if there is a easy way to do it I rather not hard reset it...
Any suggestions are greatly welcome!

I have the same problem. I am not sure if an app update is what caused this, but my camera on my new Cyan Nokia Lumia 920 has stopped working. I took two photos yesterday, but when I tried to take some today my camera was a completely black screen with the bottom buttons grayed out and the top bottom to view recent pictures highlighted and still working. I don't know what to do because I purchased this phone off of Ebay and everything worked fine after I purchased it. I'm hoping I didn't get a faulty phone.
I have tried everything.... soft reset, deleting all the camera apps, and tried to reset the camera. I want to avoid doing a hard reset because it bricked my last Nokia and I don't want that to happen.
The only way I can use my camera is through an app, Nokia Glam Me. But it only uses FFC (front facing camera)
I don't know what else I should do.
Help. Please...

Lumia 920 soft buttons not working after wireless ...

I am having this new problem after I did amber update. Since then, whenever I place the phone on charge plate and take it from it, the soft buttons wont work unless I restart the phone. Its working fine before the update. Its an US AT&T phone.
Does anyone have the same issue with their's after the update? or is there any resolution for this?
thanks

I have the same problem. I am not sure if an app update is what caused this, but my camera on my new Cyan Nokia Lumia 920 has stopped working. I took two photos yesterday, but when I tried to take some today my camera was a completely black screen with the bottom buttons grayed out and the top bottom to view recent pictures highlighted and still working. I don't know what to do because I purchased this phone off of Ebay and everything worked fine after I purchased it. I'm hoping I didn't get a faulty phone.
I have tried everything.... soft reset, deleting all the camera apps, and tried to reset the camera. I want to avoid doing a hard reset because it bricked my last Nokia and I don't want that to happen.
The only way I can use my camera is through an app, Nokia Glam Me. But it only uses FFC (front facing camera)
I don't know what else I should do.
Help. Please...

Lumia 920, screen rotation not working, loosen obj...

I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

I also bought Lumia 920 and had same issue with accelorometer. I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
thanks.
Titra wrote:
I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

Lumia 920 capacative keys not working and case cra...

Hi,
I have trouble with all three capacative keys on my lumia 920. They work when phone is held in hand,
but when put on table they dont respod at all. Each time i want do do something with the phone i have to pick it up.
With that problem phone s case crakles and makes all kind of noises. It have half mm gap on left side of the screen. Took it to service, but they returned with remark "issues have not been noticed on device". They just repleaced software, but that didnt fix it. What to do?

Hi dejan385,
Welcome to the forum!
Did something happen to the phone prior to these issues? When did these issues start to happen? Just to verify, did you bring the phone to a local 3rd party repair center, or to a Nokia Care Point?
Since the phone has already undergone an initial assessment but the issue wasn't fixed, we suggest visitting other Nokia Care Points / Authorized Service Centers (if possible) to have it re-evaluated. Check this link for the global Nokia support page: Nokia Wayfinder
Let us know if you need further help.

Lumia 920 alarm clock not working properly

The alarm clock on my Lumia 920 does not work properly. It randomly fails to sound the alarm. When the alarm should sound it just disables itself without making any indication that something has happened. Usually this happens when re-enabling existing alarms. This week I tested to always create a new alarm and it has already failed multiple times. Rebooting the phone seems to solve the problem temporarily but it always comes back.
I have not hard reseted my phone as I was hoping that the Amber update would contain a fix, but unfortunately the problem still exists with the update installed . I don't turn my phone off for the night and the problem is not with the volume being muted etc.
I bought my phone in December 2012 from the operator TeliaSonera (Finland).
This bug is really annoying as I have to carry a secondary device just for the alarm.

Ive found this problem with the 920/925 myself i usually stick it in flight mode at night now and leave it upside down so as to get full effect from the speaker,on the 925 that is.
I Hard reset it and its been fine since.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 920 Wireless Charging not working - Known is...

I have a Nokia Lumia 920, which works perfectly fine. I haven't had some of the other issues reported here with freezing, apps, etc.
I have a Nokia charging plate and I've found that no matter what I do the wireless charging plate absolutely does not work. I've turned off Bluetooth, Wifi, turned ON Battery Saver, disabled every background app, even hard reset my phone and tried charging it from stock. The wireless charging plate doesn't even maintain the current battery state - The battery slowly drains hour by hour. I've also tried placing the phone on the charging plate in different positions to ensure it's making good contact. Nothing works.
Is this a known issue? Is there anyway to identify a defective phone? Is there a possible fix for this? I love my Lumia, but this a killer feature I would expect to work consistently.

OK, this thread is odd. My charging plate works fine. It has a side with a little ring and Nokia in it, and the other side has an oval of rubber around the periphery with the usual conformance writing on it that side Qi, CE, don't throw it on the trash icon, Mine works just fine with the Oval down, and the Nokia in the ring up. Is that not what others see?
I can turn it over, but it is touchy as to whether I can get the light to come on. Usually not. I assumed, initially, the oval went down to keep it from sliding around on the table, and Nokia went up because they want you to know it's Nokia. Has always worked that way. I wish there was a larger rubber something on the 'top' as the phone can slide and spin more than I think it should.
For what it is worth, I much prefer the charge stand, but the plate is more convenient if I am going to travel somewhere for a while. Couple of days, just charger, week or so, might bring the plate for the hotel.
BTW, I do get the connect noise when putting it on the charge plate. Sometimes it can take a second otr two. When I take it off, it can take several seconds to get the disconnect noise and the charging icon to go away. If I put it back on the charger before the disconnect noise and the charge icon goes away, it does NOT make a connect noise, though the light comes on. The light will also eventually go off at full charge.

Lumia 920 Internet Sharing not working with Window...

I am unable to get Internet Sharing to work from a nokia Lumia 920 to Dell XPS running Windows 8 with Intel Centrino Wireless-N 1030. Help !!
Things I have tried:
+ Checked the phone was actually working with Internet sharing: Different laptop running Winows XP connected fine, everything worked
+ Checked the Dell XPS could connect to inernet sharing using an HTC One as the hot spot: everything worked fine.
+ Tried turning on FIPS: made no difference:
+ Tried updating/different drivers: made no difference
+ Tried turning of N, and only using g: made no difference
+ Tried different access point settigns on the phone: made no difference
This is one of those things I expect to just work, like it does when the phoen is used with a different laptop, or when a different phone is used with this laptop.
I've run out of ideas. Any help appreciated.

Finally fixed it. First I tried using the latest Intel drivers, but to no avail. So I did a driver rollback, and that seems to be working. Driver version now at 14.2.1.3, Microsoft release.
So problem is a compaitibility issue with the drivers on the windows laptop. All I can advise others having similar problems is keep trying different drivers (newest not necessarily the best)

Lumia 920 with black not working Play to

I spent today in update Lumia 920 black and I can not download the Play To the version 3 tells me that is not available on my device
what's wrong what to do????

I to downloaded the update Lumia Black, although when i tried to use "Play to", a message appeared to say an update is required, downloaded that. Now when I try to turn the "play to" on the same message appears. Could someone help, or Microsoft, Nokia could fix this problem.!

Nokia Lumia 920 Home button not working

I was using my phone as usual and suddenly the home button stopped working. I was on Facebook, wanted to go to the start screen because I had just received a text message and I realized the home button was completely unresponsive. I tried a soft and hard reset and it still doesn't work. The button lights up as it's supposed to. The phone hasn't been dropped or has received any major (or minor, in that case) damage.

Hello, marurokz. Are the other capacitive buttons (Search & Back) of your Lumia 920 working fine? Do you have any screen protector covering the Start button of your phone? If yes, try removing that portion for a while and see if it'll work. BTW, is your phone's SW updated? Check it by going to Settings > phone update. Keeping your Lumia 920's SW updated helps assure that all of its features are fully functional.
We'll wait for your response. BTW, welcome to the Microsoft Mobile Community!

Lumia 920 wireless charging not working after phon...

Long story short
Coulnd't hear anyone speaking on the phone if volume was turned up over 6 as internal earpiece distorts too badly (there is something loose inside the Lumia 920)
Got the phone back from Nokia care point in Cheltenham UK, earpiece fault not fixed.
Took it home, put it on the wireless charger - it now does not charge whereas it did perfectly before the trip to get 'fixed'
Nokia careport say 'Nothing to do with us, we'll have to send it back to Finland, which will take 3 weeks and you can't have a spare phone'
As a result, my confidence in Nokia is fading fast, won't be giving them any more chances to build a decent phone when this contract ends.

Sounds like the care point has broken it and are refusing to accept responsibility for their actions. Care points are independent and not directly run by Nokia.
I suggest you submit a complaint to Nokia UK on this link:
http://www.nokia.com/gb-en/support/contact/email-us/

Lumia 920 touch is not working

Hi
I recently (~3 monghts ago) bought Lumia 920 and it was just fine until few weeks ago when touch screen just started behavihg crazy. I can't answer the calls because it's not responsive, I can't unlock the phone when it's locked etc... After a while, trying to unlock the phone I manege to unlock it, but agin, when I lock it same problems occour. I can't go back to store and ask for replacement because I bought it in Dubai and right now I'm in Europe. I don't know what to do with it, it's driving me crazy!
Any kind of help or suggestion would be highly apprecieted.
Thanks.

Try a Soft Reset to start with ..
Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). The Phone will Reboot.
Check whether the issue remains..
BTW do you have a Screen Protector fixed ?

Lumia 920 proximity sensor not working

It's a 5 months old Lumia 920 and already the proximity sensor stopped working!!!
When i make a call or receive a call, when i place the phone beside my ear, or cover it with my hand just to check, nothing happens! The phone screen doesn't go black, it stays active for the entire time and the phone charge drains like crazy.
Guess it's a hardware failure. Still if anyone has any suggestions, i will appreciate much.
Thanks in advance.
BR,
Saad

I've had the same problem. The screen won't blank during a call (like the proximity sensor isn't detecting my face/finger/hand). I keep hanging up on people with my ear. I've taken to locking my screen before putting it to my ear but anytime I get another call / text / voicemail / calendar notification / alarm while i'm on the phone (which happens a lot still) it lights the screen up again and makes it where i'm able to hang up with my ear.
I've factory reset, and had the phone replaced TWICE already. I'm on my 3rd Lumia 920 (and they all have the same issue!) This didn't happen until the most recent firmware update...so I think it was a problem created when they were trying to fix the other proximity sensor issue where the screen stayed on black all the time during a call.
Rebooting does fix the problem temporarily, but it always comes back. I'm tired of hanging up on people and hoping for a new model device from AT&T but they're giving me **bleep** at the moment.
TLDR: Factory reset, replacement devices don't fix the problem. It's a firmware bug. I'm on my 3rd 920 with the same issue. Extraordinarily frustrating.

Lumia 920 camera interface not working

Similar Messages

Maybe you are looking for