Lumia 920 device touch screen is locked.

A call is being charged while the phone is running and has Lumia920. but it was not to react to the touch during charging. Although you need to work very well Unfortunately, the touch screen does not respond.
in this instance youtube  i did search. I watched a video of two distressed eventually.
http://www.youtube.com/watch?v=g5xY4H26NR0
http://www.youtube.com/watch?v=jUqH7No88mg
As shown in videos What is the cause of the problem origination.
phone used in such a short period of time 4 months This problem is composed of What do you need to solve.
FAILURE exactly what hardware due.
Soft Reset and Hard Reset was performed also.
I customize certainly did not respond to the reset options.
Can you help to solve your trouble..
I used to be sent to my device to download and watch sad.
If I find out if the cause of trouble would be most grateful..
Thanks.

please help me,.

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