Lumia 920 dust accumulation

I bought a brand new Lumia 920 (off contract, India, and it's pretty expensive), a month ago. It's been at the service centre after 4 days ( I still haven't got it, will get it this saturday, 27 April 2013).
The problems I had:
- Frequently disconnected from the phone network. (would go 0 signal, and after a few seconds it'd reconnect)
- Using data connection was dodgy, even if it showed the 3G/H symbol, it simply wouldn't work and I had to wait for 1-2 mins trying to connect.
- Overheating if on a call for more than 30-45seconds, overheating if using internet for more than 2-3mins. And overheating to a point till it could burn my skin.
- Proximity sensor stopped working.
I got a call from service centre saying all issues have been resolved which I'm pretty sure are not.
Anyway, I repeatedly see "Dust accumulating in front of front cam and proximity sensor" [http://www.reddit.com/r/windowsphone/ is a community where you can see these repeated complaints]. I'm planning to use this phone for at least 4yrs from now, and how am I supposed to use this phone? Do I have to blow air and clean the phone every week? That's honestly one of the stupidest thing to do when using a phone. The obvious design flaw on a hero phone is causing this much trouble. It is depressing when you spent so much money on it.
Is there a permanent fix for this dust accumulation problem? Or I have to live with it forever?
Also, I managed to get a screenshot of the Phone info page, from the Nokia Care guys.
http://imgur.com/YwxiN9w
kamalesh
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wp_ss_20130423_0001_resized.png ‏49 KB

Dust realistically speaking is unavoidable you should buy a protective case and take good care of it,if the dust accumulates again return it to a nokia care point for inspection.
You could try using a cloth to remove it from earpiece or a can of compressed air.
ive several lumia phones and no issues with dust due to taking care of them.One way is using protection.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Similar Messages

Dust in proximity sensor!!! Lumia 920

Dust has seemed to work it's way under the top part of the screen and it is affecting the proximity sensor, when in a phone call. When I start a phone call the screen goes black instantly and the screen is then unusable until the other end hangs up. I know it's dust as I can see it under the front camera cover as well.
Is this something that Nokia can clean out? Or can I have a local repair store fix it without voiding my warranty?
Solved!
Go to Solution.

Today I tested the rubber stopper on my Lumia 920. Rubber stopper works fine and it doesn't silence the earpiece, BUT first of all, you should cut off two-thirds of the stopper (be careful not to loose the piece when you cut it off because it is so small) and plug-in only the hat + about 5mm of the base with the ring on it. If you cut off the ring the stopper wont be properly hold in the socket. Hope you can see it on the image. Hat+base+ring
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WP_20130114_003.jpg ‏202 KB
WP_20130114_005.jpg ‏95 KB

How to Clean the Call Speakers - Lumia 920

This is a bad idea if you have a Lumia 920. Maybe you could try this on other phones but the quality of the Lumia 920 just pushes the dust around the inside of the phone and into the front camera somehow. I have had 3 Lumia 920 and the first two suffer from dust in the front camera which I think also affects the proximity sensor. I though that I was treating the phone wrong but it also happened to the windows store guy. There was an article on Windowsphonecentral.com about this and as for learning how to clean the speakers I would like to find out too.
Moderator's Note: A more appropriate subject was provided as this post was moved to the appropriate board.

You could use anti static cloth or compressed air to clean ive seen people using hoovers etc NOT ADVISABLE.
I would sent it to nokia care are its a known issue,it will be done under warranty.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Lumia 920 - Proximity Sensor

I have a Nokia Lumia 920 in black from Everything Everywhere (Which I have paid to have an unlock code and use on o2 UK) for the last week or so it appears the proximity sensor has been playing up. As soon as I make a call, answer a call or use Skype the screen turns off and I can only end the call by promptly pressing the power button and then quickly hitting the end call button before the screen turns off again.
It appears to me that the proximity sensor is detecting that the phone is still by my face even when I hold it away.
Is there a way I can diagnose this or will I have to send it in for repair?
If it goes in for repair, will it remain carrier unlocked as I paid for this?
Thanks,
Jamie.

Hi - I had this problem with two, yes two successive 920 handsets. Maby I was unlucky, but elsewhere online I can see that alot of customers have had this problem. Amazingly, it does not seem to be a software problem, but a physial problem. Dust gets actually under the glass. You may be able to see it by the front facing lens. The problem about ending calls happen becaue dust settles on he proximity sensor which is housed just above the N on the Nokia at the top right of the handset. I know this sounds crazy for a top of the range smartphone, but it does seem to be the cause. The shop I used allowed me to change to an HTC One without any quibbles. I was sad because I really lilked my 920s but not being able to finish a call is a showstopper. I thought of persevering with blowing compressed air at the top of the handset, but eventually concluded that if the phone is that bad after three weeks then there is no way it will last the duration of a 24 month contract!

Lumia 920 unsharp photo's

I'm glad with my new phone. And it works quite properly except the camera. Although, i presume that it doesn't wortk properly. Every picture that i take does have unsharp edges. My previous phone, the one-x was way better. Is this just how good the camera is, or is there a way to make the photo's sharper?

Hi Billy_Turf,
Thank you for posting and welcome to the forum.
Glad to hear that you are loving your Nokia Lumia 920.
For better photo quality, we recommed you to play around with the camera settings of the phone until you get your desired quality. The Nokia Lumia 920 captures more light than any other smartphone because of the camera design making it possible to keep the camera shutter open longer. This means lesser light is needed. Try turning off the flash or set it to automatic then compare the results if it improved.
You may also check the camera itself, make sure that nothing is blocking the lens like dust, casing or protective cover. Any obstruction will greatly affect the image quality.
It is also recommended to keep the device sotware up-to-date. You can check the availability of software updates by going to Settings > Phone Update > Check for updates.
Hope it'll help.
Regards,
periwinkle28

Lumia 920 light leak

Hi Nokia Singapore,
I'm the user who facing Lumia 920 light leak on top left. May I replace a new one? I bought this Lumia 920 on last Saturday from Vivo Starhub

problem no.2
dust under front camera.
please at attached files.
http://i.imgur.com/RFMLF.jpg
hello nokia, did you hear me?
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2012-12-16-1697.jpg ‏1046 KB

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Lumia 920 system failed

I just got lumia 920 5days ago and now I can't access to my phone settings.
Can't even go into settings to open wifi or other things.
Tried soft reset also can't.
Tried My Window Phone to remote erase phone also can't.
Here is the link:
http://http://www.youtube.com/watch?v=eqGHcGG6UHk

There are a few other rests you can try if you wish. Before doing so be aware of the fact that unkess you have a backuo, your data may be lost in the process. The reset I suggest you start with is the 4 button reset. If this doesnt work there is another you can try but have a go with this one first. Thist reset is as follows.
With the phone powered off, press and hold all 4 buttons on the side of the phone. Release the power button only when the phone vibrates and release remaining buttons 5 seconds after thst. If this doesnt work come back and let me know and we could have a look at the next reset.

Not able to take photo on lumia 920

not able to take photo by touching screen on lumia 920.pls respond

pulluanch wrote:
not able to take photo by touching screen on lumia 920.pls respond
You can take pictures by touching the screen only while u're using the built in camera app. Go to Settings->Applications->photos+camera and enable Tap screen to take pictures option.
The silence will fall
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wp_ss_20131031_0001.jpg ‏118 KB

Lumia 920 / Problem with Store App

Right after I bought my Lumia 920, a added few applications (viber, instagram, etc.) using store app.
After few days, everytime I tried to open Store App, or even visit the market page using browser on my device, I got the same message:
''Service unavailable at the moment. Check again in a little while.''
My phone is totally blocked for downloading new Apps. I'm not able to, for example update ''What's Up'' App beacuse it's redirecting me automatically to Store. This haven't been changed for a while, about month or two. I even updated phone regulary once update was available, nothing changed after that. All other stuff is working perfectlly, so I'm not sure what could be the problem.
Can anyone help?
Thanks!

Is everything ok with your Microsoft account? You didn't change your password recently or anything like that? Try logging into your microsoft account just to make sure everything is ok.

Lumia 920 animated GIF's

When emailing or texting from the Lumia 920, will users outside of Nokia be able to fully view animated GIF's?
Solved!
Go to Solution.

Hi Coolatta75,
I think I have found a solution for you. I have just tried this on my Lumia 920 and it works. Goto Photos then Camera Roll then open the Cinemagraph GIF and select ...
then select Save To Skydrive, and it will upload the GIF. If you are using Windows 8 (or if you don't have Windows 8, you can access SkyDrive on the web-based version), and download it and open it in Internet Explorer. It will work and play. Please remember that the recipient will always view it as a static MMS unless they have an app on their phone that can play animated GIF's, same applies to recipients who view it on their computer. I suggest sending it to their email and they can open it on their computer.
Let us know how you get on.

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

SIM card missing or invalid in Lumia 920

Hi!
I've seen a couple of similar posts but found no answer to my question so please let me tell you my story:
I bought a brand new unlocked and unbranded Nokia Lumia 920 (got it from the UK to be used in Ireland). I ordered a micro SIM from Tesco Mobile and when I inserted I got the message "SIM card missing or invalid", I thought that this may be due to the card not being active yet but when I put the card on a different phone first I was requested to enter the PIN and then I was advised that the card wasn't active, in the 920 it was just "SIM card missing or invalid".
I activated the SIM and transferred my number, put it on the 920 and again "SIM card missing or invalid", back to the old Nokia and working. So it had to be the phone but it was new so I ordered Micro SIMs from every possible company, until now LycaMobile and 48 have not worked but Meteor has, I've tried at least two SIMs of every company that failed to work the first time. Some of them were active, some not, some of them were empty some already had a number, as said only 48 worked and works from day 1.
I noticed that the chip on the SIM was a different size, I mean, all SIMs are micro SIMs the same size, but the Meteor one has a smaller chip (the copper part where the info is stored), I checked all the other SIMs that I had in the house and some of the older SIMs had smaller and some larger chips but until today I had been able to swap them all in my old phones with no problem.
I started looking for information online and tried the hard reset, it didn't work, I read then that I should use the card for a while in a different phone so that the SIM was perfectly connected to the network, I did so with one of the Tesco Mobiles SIM but when I tried it in the 920 "SIM card missing or invalid", I am thinking now of updating the software but I don't know if this will solve anything.
Any ideas? Anybody experienced the same issue and was able to find a solution?
Thanks in advance!!
Sebas

No idea but the fact that most of the other sims don't when I know for a fact that they all do because I've used them all. Perhaps there is a pin slightly out of place and for some reason it catches the meteor sim but not the others. I can't think of anything else.
Just something to check. If you goto Settings>Extras+info>More info>Mobile operator, do you have 000-GB?

Lumia 920: Internet Sharing no longer works after...

I have a Lumia 920 that's a developer build that was provided at Microsoft Build. After the latest OS update, I am no longer able to start Internet Sharing. I receive a notification that I need to upgrade to a plan that supports mobile hotspot. I am already on a plan with T-Mobile that supports mobile hotspots. I confirmed this with a T-Mobile rep and they suggested I contact Nokia.
Thank you for any help.

Yes, unless you have completely reformated the device.
now,use Japanese.
crazy strange fix, but that's what I had to,do.

Lumia 920 dust accumulation

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