Lumia 920 freezing when connecting to bluetooth he...

First at all, I'm pretty sure it's bluetooth connection problem because I tried to plug in a wired earphone, it works 100% properly.It's an annoying issue for me everyday as I use to listen music, video without WIRE. 
Back to topic, when I connect my Lumia 920 (no portico yet) to my bluetooth (Nokia BH-221) headset, I cannot properly forward or backword my songs either through my phone and my bluetooh (freezing status). Besides , my songs will stop automatically once a song finished. I have to manually pause-and-start to re-activate the music player. When that song finished, I have to do "pause-and-start" again.  Does anyone come across the same issue? Any solution?
I think there is no such compatbility problem because the bluetooth is produced by Nokia. my Nokia headset  works perfectly either because it works flawlessly with non-WP powered devices. 

Hi mate, thanks for your reply. I did pretty much soft reset enough as sometimes my phone was just freezing (recently it's mainly exactly caused by the obnoxious bluetooth connection issue). But I haven't tried a hard reset yet. I will give it a shot tonight or tomorrow. By the way, I heard a hard reset will take a couple of hours for processing, is that true? (Someone reported his phone is processing the hard reset by 5hrs). 
I had reported my case to local Nokia Care team. They initially called me back after two days, asked me a few questions and then they claimed they have to do some tests. Thus, I still do not have a solution. 
Another odd but minor issue, when I play my song with Nokia Music (if Wifi is on), song art (provided by nokia music)will come out in the background. But if I am under a connection of 3G, H+, Lte, the song art is gone. I read all possible settings but still no luck. I don't see a relevant setting to make song art able even under 3G, H+, Lte.

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