Lumia 920 freezing

I have had my Lumia for a year next month with no problems and recently it keeps freezing and I have to do a soft reset. I have been doing that upwards to five times a day! Someone said restore to factory did that and same issue! Anyone else having this problem or know of a solution?! Help!

Hi, leeko2888. You mean factory reset by going to Settings>about>reset your phone? Try the other steps this link and see if there's any changes: http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA141447. stchebe Do you also have the Lumia 920 or a different one? Does it happen regardless of what you are doing on the phone? You may also give that link a try to see if it helps. We look forward to hear from you soon.

Similar Messages

My Lumia 920 freezes almost every time I use a Blu...

Well I really had my hopes up for this phone, and dumped my iPhone 5 for it... now I regret it, the phone freezes almost everyday it froze the 2nd day I bought it while I was talking through a Bluetooth headset, the day after that it froze while switching between calls... and today it also froze while I was talking through my car's Bluetooth set... I don't know what's the problem with this phone and also the camera is not that good and doesn't deserve all that hype. Nokia & Microsoft you'd better fix these issues because although the Lumia 920 has many good features, I can't stand it for this regularly freezing.
P.S. I'm currently in Saudi Arabia and the Nokia Care staff here are totally useless, shame on you Nokia you should've hired a qualified staff at least.

hi there mate,
have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? If that doesn't work, then try to perform a hard reset (Settings > About > Reset your phone), but bear in mind that this reset wipes all your personal data so please backup all your data to PC / online storage first.
Failing that, you will need to take your phone to your local Nokia Care for them to inspect: http://nokia.com/support

Lumia 920 freezing when connecting to bluetooth he...

First at all, I'm pretty sure it's bluetooth connection problem because I tried to plug in a wired earphone, it works 100% properly.It's an annoying issue for me everyday as I use to listen music, video without WIRE.
Back to topic, when I connect my Lumia 920 (no portico yet) to my bluetooth (Nokia BH-221) headset, I cannot properly forward or backword my songs either through my phone and my bluetooh (freezing status). Besides , my songs will stop automatically once a song finished. I have to manually pause-and-start to re-activate the music player. When that song finished, I have to do "pause-and-start" again. Does anyone come across the same issue? Any solution?
I think there is no such compatbility problem because the bluetooth is produced by Nokia. my Nokia headset works perfectly either because it works flawlessly with non-WP powered devices.

Hi mate, thanks for your reply. I did pretty much soft reset enough as sometimes my phone was just freezing (recently it's mainly exactly caused by the obnoxious bluetooth connection issue). But I haven't tried a hard reset yet. I will give it a shot tonight or tomorrow. By the way, I heard a hard reset will take a couple of hours for processing, is that true? (Someone reported his phone is processing the hard reset by 5hrs).
I had reported my case to local Nokia Care team. They initially called me back after two days, asked me a few questions and then they claimed they have to do some tests. Thus, I still do not have a solution.
Another odd but minor issue, when I play my song with Nokia Music (if Wifi is on), song art (provided by nokia music)will come out in the background. But if I am under a connection of 3G, H+, Lte, the song art is gone. I read all possible settings but still no luck. I don't see a relevant setting to make song art able even under 3G, H+, Lte.

Nokia Lumia 920 Freezes everyday

After 14 months of using, my NL 920 is giving problems of freezing. Every now & then it freezes, Its the touch screen that doesn't respond while the side buttons work properly. I went to Nokia Care centre & they said that since its more than 1 year the warranty is not valid. Had done Hard reset once but the problem persists. Now my phone freezes at least once a day. I feel the problem is due to data connectivity. When I switch over to WiFi there is no problem. Can any one help??? Feel like changing the phone.

Hi, Adrian, My systems' up to date, and also micro sim is inserted correctly, but still facing the problem. However at the moment i have set "Media auto-Download" as never (all i.e. Image, Video and Audio) in Whatspp chat settings and it seems to solve the problem as it has not freezed since last two days.

Nokia Lumia 920 Freezing Up!

Upgraded my iPhone 4 for this Nokia 920 on 5-10-13 and was beginning to enjoy until 5-13-13 when it froze up on me. I was playing music at the time through the Xbox program. I had turned down the music level to 00 and when I was ready to increase the volume I could not turn it back up and the mini display would not go away. The back button was also inoperable. I had to reboot the phone and have had no problems since. Debating on paying the$35 re-stocking fee and purchase the HTC1X!
I don't have Skype nor have I downloaded too many app since my Nokia 920 disappointment purchase! But I did plug it in to my desktop for the first time on 5-12-13 for the first time. Not sure if that contributed or not. It was music in my windows media that I transferred to my Nokia 920 with USB.

I'm experiencing the same freezing issue. I purchased my phone in-store yesterday morning (in the lobby of AT&T HQ in downtown Dallas). Around 11am yesterday after only two hours of use, the phone froze up and I had to perform a hard reset. IIRC, I had just plugged the phone into a power outlet (using the included, standard Nokia wall charger).
I used the phone a fair amount yesterday and didn't have to reset the phone again. Just before going to bed I plugged the phone into the wall (battery was approximately 15% charged). When I woke up this morning the phone was unresponsive. I had to do a hard reset (with the phone still connected to the charger). When the phone rebooted, the settings screen showed battery was only at 88%. I left the phone connected for about 15 minutes and when I disconnected the phone it showed 100% charge.
I used the phone occasionally this morning and all seemed well. And then I went to take a picture with the phone and it froze up again. After another hard reset, I noticed the picture I had just taken had vanished from the phone.
I'll be monitoring this issue closely since I only have another 13 days to return. Very interested in hearing from others.
Thanks,
Steve

Lumia 920 freezes/crashes during the night. Can't ...

I have had my Lumia for 10 days and for the second time it crashes during the night and the next morning I was not able to turn it on using the power button. I had to do a soft reset... The alarm that I set to wake me up never started... This means that I cannot trust my phone for waking me up in the morning! This is unacceptable!

There is a possible alternative to the flashing or reset suggestet by the care point.
As the problem only started recently, there is a high probability that it is caused by a bad app or setting or the combination of the two. The alternative is to reverse whatever apps you installed or settings you changed just before this problem started.
The flashing is just an easy way out because it reverts the phone back to its out of the box condition. However, you may find yourself in the same situation again should you install the same app or make the same setting changes after the flashing.
I had a similar problem with one app but I managed to isolate it and the problem disappeared after I uninstalled the app. The app was pulled subsequently and updated by the developer and is now working fine on my phone.

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Lumia 920 restaring and freezing problem !!!

dear sir/madam,
I have bought Nokia Lumia 920 four months back. I have been facing restart problem the day I bought it. I went to Nokia care twice (khobar,SA). But still im facing the same issue. Every day it restarts 2 to 3 times. And sometimes im facing freezing problem also...once it get freezes I need to do hard reset, whenevr I do the reset, time and date changes to Sept 2012. Its really annoying. I'm fed up of using this phone. And im not at all satisfied with the service. When evryone was suggesting me to go for iPhone 5, I stood on Nokia Lumia 920. But these issues makes me to feel that I took a wrong decision. I had spent too much money this mobile but not worth it. I need to travel 100kms to reach Nokia care. That too on working days. Please make it worth when I go next time. Else I will SWITCH TO IPHONE!!!

now my phone got freezed and not booting up...i tried hard reset everything still..its dead from d past 2 days....pls help

System is Freezing and Hanging - Lumia 920

I have Nokia Lumia 920, i buy it last june10,2013 its nice and cool....but now i experience in my Nokia Lumia 920 the system is freezing and hanging minutes by minutes that's why i cannot enjoy to used my mobile Nokia Lumia 920. Can you give me some solutions to fix my problem about my Nokia Lumia 920..thanks
Moderator's Note: A more appropriate subject was provided as the post was moved to the correct board.

Check for updates
reset the phone
have it checked at Nokia Care

Nokia Lumia 920 Romania Vodafone Black Update

Hi,
i have a problem . I can't Update my firmware but i can update it to GDR 3 .My phone say that it is already up to date.my Firmware version is 3047.0000.1326.2005 but in Nokia official website say that Nokia Black is available for my phone.My OS version is 8.0.10521.155.
If you find this solution please contact with me.
Thanks

I also have a lumia 920 which I also cannot seem to update to Black.
I am able to download the update but when it is preparing to install the update, it always freezes at 77% after more than an hour is says that the update was downloaded but could not be opened. Error code: 80070079
I have tried this more than 10 times already even reseting my phone to no avail.
Please can anybody help out.
Thanks

Lumia 920 completely frozen after Cyan WP 8.1 upda...

Phone was working fine until I updated to cyan firmware wp 8.1. The upgrade went well, then when the phone rebooted it just froze on the AT&T flash screen (white circle with blue rings on white background). Did numerous soft and hard resets on my Lumia 920 but again it only goes as far as the AT&T logo screen and then freezes. Phone is un-responsive, won't turn off until the battery completely drains. Essentially my phone is dead.
I installed Nokia Software Recovery Tool hoping to revert my Lumia 920 back to "Black" firmware. But my only option is to install the Cyan firmware again which makes my phone lock up. I have done this repeatedly with no success.
Is there anyway to get Black firmware back on my Lumia 920? I think this is the only solution. Thanks.

Your phone was connected to the outlet?
If during installation consumes a certain percentage of battery and not connected to a power outlet installation stops until you connect the plug.

Lumia 920, screen rotation not working, loosen obj...

I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

I also bought Lumia 920 and had same issue with accelorometer. I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
thanks.
Titra wrote:
I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

Lumia 920 Wireless Charging not working - Known is...

I have a Nokia Lumia 920, which works perfectly fine. I haven't had some of the other issues reported here with freezing, apps, etc.
I have a Nokia charging plate and I've found that no matter what I do the wireless charging plate absolutely does not work. I've turned off Bluetooth, Wifi, turned ON Battery Saver, disabled every background app, even hard reset my phone and tried charging it from stock. The wireless charging plate doesn't even maintain the current battery state - The battery slowly drains hour by hour. I've also tried placing the phone on the charging plate in different positions to ensure it's making good contact. Nothing works.
Is this a known issue? Is there anyway to identify a defective phone? Is there a possible fix for this? I love my Lumia, but this a killer feature I would expect to work consistently.

OK, this thread is odd. My charging plate works fine. It has a side with a little ring and Nokia in it, and the other side has an oval of rubber around the periphery with the usual conformance writing on it that side Qi, CE, don't throw it on the trash icon, Mine works just fine with the Oval down, and the Nokia in the ring up. Is that not what others see?
I can turn it over, but it is touchy as to whether I can get the light to come on. Usually not. I assumed, initially, the oval went down to keep it from sliding around on the table, and Nokia went up because they want you to know it's Nokia. Has always worked that way. I wish there was a larger rubber something on the 'top' as the phone can slide and spin more than I think it should.
For what it is worth, I much prefer the charge stand, but the plate is more convenient if I am going to travel somewhere for a while. Couple of days, just charger, week or so, might bring the plate for the hotel.
BTW, I do get the connect noise when putting it on the charge plate. Sometimes it can take a second otr two. When I take it off, it can take several seconds to get the disconnect noise and the charging icon to go away. If I put it back on the charger before the disconnect noise and the charge icon goes away, it does NOT make a connect noise, though the light comes on. The light will also eventually go off at full charge.

My lumia 920 bricked after lumia black update

I update my 920 to lumia black after update 920 freezes so i soft reset it but after reset no app works not even setting so i hard reset it threw vol. Up vol.down power and vol.down buttons but its remains as it is intead i lost my data plzzz... Help what should i do to fix it because my lumia 920 is useless now i can only use it as a paper weight
Solved!
Go to Solution.

Even though the update process is fairly straightforward and safe sometimes it can go wrong which is never fun when it happens to you. Rule #1 when doing a backup in any case and on any device is to have a backup.
If the phone will not properly restart or reboot you need to get it to a Nokia Care Pointof Repair Facility wher ethey shoudl be able to fix this for you. See HERE for your options which may vary from region to region.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 920 heats up then loses cellular signal

I've been having a problem with my Nokia Lumia 920 for the past 2 days already. It suddenly heats up, and then automatically, the phone loses its cellular signal! I can still use the phone because it's not freezing, but the signal just disappears. When I search manually for a network, it says it can't find any signal. I've tried turning it off first, or doing a soft reset to solve it. Yes, it solves the problem and I get my signal back, but just a few minutes after, it heats up and loses signal all over again. Someone help please!
I love this phone so much It's the third time I'm having serious problems with my phone but since its warranty period has already passed, I pretty much can't give it back to Nokia Care anymore

Hi, erykdelrosario.
Welcome to the Nokia Support Discussions!
Is this happening regardless of your location? Can you confirm that your SIM card is fully inserted? Have you tried inserting your SIM card to another phone to see if there's any difference?
Your Nokia Lumia 920 is a sophisticated modern smartphone with a powerful processor, graphics acceleration and many other advanced features to enhance your user experience; it is natural that in some usage scenarios it will become warm. Unless the performance and stability of your phone are seriously affected whilst the phone is warm, you should not have anything to worry about. There are systems in place to restrict power consumption to essential features if the phone does become excessively hot.
Keep us posted.

Lumia 920 freezing

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