Lumia 920 - glance disappeared

Hi All,
I have an intermittent problem with my 920 where the touchscreen stops working every few months. When it gets really bad, I end up doing a factory reset on the device and setting it up again.
Since my factory update yesterday, I've noticed that glance (one of the amber release features) is missing from settings? This is annoying as I really like the "double tap to wake" function, it's handy when using my phone in a cradle in the car.
My software version is 3049.0000.1330.0009 which I believe is the latest Vodafone UK Amber version, and worked fine previously. Any ideas how I can get it back?
Thanks,
Tom

Never mind! Found the answer here: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Should really learn to search first
Tom

Similar Messages

Lumia 920 emails disappearing!

Hi everybody!
My Lumia 920 can send and receive emails no problems but the only thing is they only stay on the phone for 24 hours and they then disappear,
Is there any way to keep them on the phone for a week or more?
Incoming Mail Server: imap.tools.sky.com:993:1
Outgoing Mail Server: smtp.tools.sky.com:465:1
WM.
Solved!
Go to Solution.

They disappear because you also get the mail on your PC where you have your mail client set up to remove mail from the server when it has downloaded it. As the mail is now gone from the server next time you sync on the phone the mail also gets removed there.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

All music + pictures disappeared - HELP Lumia 920

All my music and pictures from my Nokia Lumia 920 have disappeared.
However, there are stubs as in cover photo's of albums when I go into the music app, some artist names but no music. And photo's almost as if someone's wiped them clean. The photos however are safe as they are on my skydrive.
Plus when I try and add some music, it doesn't allow me to...
So multiple questions...
Is there a way to uninstall and re-install just the music app?
Also I'm unable to take screenshots on the phone anymore :-( arggh

We need to know more to be able to help, Lindsay.
Did you update to iPhoto 9.6?
And the photos vanished after you upgraded the iPhoto Library?
Did iPhoto crash during the upgrade?
Where is your iPhoto Library stored? Is it on your system drive in your Pictures folder or do you keep the iPhoto library on an external disk?
If the iPhoto Library is on your system drive in your Pictures folder, select the iPhoto Library in the Finder, ctrl-click or right-click it and select "Show Package Contents" from the pop-up menu. A Finder window will open, showing you, what is there inside your iPhoto Library.
Do you see folders "Masters" and "Old Masters"? If there is a folder "Old Masters", look inside. Are there any photos inside?

HERE Drive Beta with Traffic updates Lumia 920

Why can't i use Traffic updates in the HERE Drive + Beta..?? How can see the traffic info while using the navigation on my Lumia 920..?? i had this with my Nokia N8...

I recently got the update to Here Drive+ Beta and now have Here Drive+ with My Commutes. I think the possiblities are fantastic with the My Commutes feature but so far in the Dallas, TX area whenever I start My Commutes is always says "Couldn't update traffic" I have uninstalled and reinstalled the application but it will not show me any traffic updates during my communte.
I recently discovered that if I put the app in 2d mode it will show me traffic updates but as soon as I start My Commutes the traffic information disappears.
Is anyone else experiencing this same issue?
Nokia Lumia 920

Lumia 920 heats up then loses cellular signal

I've been having a problem with my Nokia Lumia 920 for the past 2 days already. It suddenly heats up, and then automatically, the phone loses its cellular signal! I can still use the phone because it's not freezing, but the signal just disappears. When I search manually for a network, it says it can't find any signal. I've tried turning it off first, or doing a soft reset to solve it. Yes, it solves the problem and I get my signal back, but just a few minutes after, it heats up and loses signal all over again. Someone help please!
I love this phone so much It's the third time I'm having serious problems with my phone but since its warranty period has already passed, I pretty much can't give it back to Nokia Care anymore

Hi, erykdelrosario.
Welcome to the Nokia Support Discussions!
Is this happening regardless of your location? Can you confirm that your SIM card is fully inserted? Have you tried inserting your SIM card to another phone to see if there's any difference?
Your Nokia Lumia 920 is a sophisticated modern smartphone with a powerful processor, graphics acceleration and many other advanced features to enhance your user experience; it is natural that in some usage scenarios it will become warm. Unless the performance and stability of your phone are seriously affected whilst the phone is warm, you should not have anything to worry about. There are systems in place to restrict power consumption to essential features if the phone does become excessively hot.
Keep us posted.

Pro cam for the nokia lumia 920/925/928 now HERE!

Pro Cam
Or scan the QR code.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

after a little search, you could find these posts about the same topic:
http://discussions.nokia.com/t5/Nokia-Lumia/Pro-cam-Glance-and-Color-setting-unavaible-after-920-han...
http://discussions.nokia.com/t5/Nokia-Lumia/Can-t-install-Pro-Cam-on-Amber/m-p/2094785#M64561
http://discussions.nokia.com/t5/Nokia-Lumia/I-recently-bought-a-Lumia-920-I-have-the-Amber-Update-Ca...
The silence will fall

Unreliable call notifications on Lumia 920 Windows Phone 8

[Topic title updated by moderator to better reflect the discussion topic]
My wife and I both own the Lumia 920 with the latest Windows Phone 8 update (GDR2/Lumia Amber). We have installed Skype on each handset. We are signed into the app and into our Live accounts. I used her phone and Skyped my phone. Nothing happened. Though her Skype app showed my phone to be "ringing," my phone in fact never gave any indication that a call was trying to come in. There was also no notification on the lockscreen, though I enabled that feature on my phone's settings.
I went into the Skype app and looked under its settings, but all I find are toggles to turn on Skype and Messenger messages, both of which are on. I know that I'm missing something. I checked Background Tasks on the handset. Skype doesn't show up on the list of blocked apps. But neither does it show up as "allowed." When I go into Background Tasks > Advanced, there is a list of grayed-out items that I "may not be able to block," and Skype is on that list. But I can find no option to manually permit it.
How do I know when someone is Skyping me?
Thanks!

It's been over a month since my first post and providing the Skype team with details for them to troubleshoot, still no word from them. I have almost all the issues that you would find online about Skype and nothing they said is fixed works for me. I have since tested on my iPad 2 (iOS 7) as well, same story and having multiple devices made it even worse. I don't get sound when text notifications arrive on my iPad, just on-screen alerts (yes, Skype notifications have been set to play sound). Calls only show up as missed calls after the fact, just like my WP8. Skype was unresponsive when I tried to pick up a text notification on the iPad and I had to switch over to my WP8, just to have my first failed reply using the iPad pop up the next day on my PC. What's even funnier was the other side received this "first" response 5 or 6 hours before I saw it on my side and his response to that didn't get to me until 7 hours later when the real conversation concluded the night before. The multiple device sync they said they fixed back in the Feb release isn't working either. I would be texting away on the iPad and my phone sitting right next to me would be pinging away with notifications. So much for only sending notifications to the active device. Maybe they're pinging my phone to compensate for the soundless iOS? Even something simple as emoticons is messed up. I've received them as code on my PC from someone texting me from another Skype account, they've turned into little squares or code if I view the conversation on a different device from the one I used to send them originally. Profile pics of contacts appear and disappear at random. Even what you think is the most stable and functional PC version is crapping out. Statuses of my contacts are rarely current and you need to log off and log back on to trigger it to refresh. And that doesn't work 100% of the time. Renaming contacts on the PC does nothing when you view it on other devices. So my contacts who have mutliple accounts show up with the exact same name multiple times on my WP8 and iPad. I have to go into the contact details in order to tell which one is personal and which one is work. I don't think you can make it this bad if you intentionally tried. They have essentially killed two great products with one merger and pissed off both loyal Messenger and Skype users. If I didn't have contacts on Lync, which only Skype can reach when you don't have Lync at home, I would have been so gone.

Lumia 920 Flagship color

I have a small doubt which you guys can clear for me.
What is the Nokia Flagship color of the Lumia 920. You know, like the Lumia 900 flagship color was Cyan.
Similarly.. what is the flagship color for the 920.. I have a feeling I read somewhere that it is Yellow.. Is it Yellow or Red.......I tried searching everywhere, but can't find it.. can anyone let me know..
Also what are the official Lumia 920 color names.. Is Red called Lipstick Red. What is Yellow called??

If i am not mistaken, there is no "pre-determined" or never an official color for the Lumia range announced by Nokia. I think i read an article somewhere about the Lumia which states that the Cyan has somewhat became the "unofficial" color for the Lumia range especially the Lumia 800.
I have not come across the Lumia 920 here in my country yet but when i bought my Cyan Lumia 800 from Nokia store, the box just writes "Cyan". I had the opportunity to glance through the box for the black model as well and it write "Black" on the sticker on the side of the box where the serial numbers are printed. No fancy names like "Alpine White, Monaco Blue, Chilli Red etc."
I believe that the article you read was on the color release of the Lumia 920. Yellow, Red, Black and some countries (Grey) was the confirmed colors. Not sure about White and people were complaining about why there is no Cyan which led to Nokia confirming later that Cyan Lumia 920 will indeed be made available through AT&T.
If you have a Lumia phone with you, kindly go under "Settings > About" and see under "Carrier". Mine have Cyan next to it together with VAR ID.
I took the liberty into googling the article which i read
http://www.wpcentral.com/cyan-lumia-920--att-nokia-surprise-folks
hope it helps!

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Lumia 920 system failed

I just got lumia 920 5days ago and now I can't access to my phone settings.
Can't even go into settings to open wifi or other things.
Tried soft reset also can't.
Tried My Window Phone to remote erase phone also can't.
Here is the link:
http://http://www.youtube.com/watch?v=eqGHcGG6UHk

There are a few other rests you can try if you wish. Before doing so be aware of the fact that unkess you have a backuo, your data may be lost in the process. The reset I suggest you start with is the 4 button reset. If this doesnt work there is another you can try but have a go with this one first. Thist reset is as follows.
With the phone powered off, press and hold all 4 buttons on the side of the phone. Release the power button only when the phone vibrates and release remaining buttons 5 seconds after thst. If this doesnt work come back and let me know and we could have a look at the next reset.

Not able to take photo on lumia 920

not able to take photo by touching screen on lumia 920.pls respond

pulluanch wrote:
not able to take photo by touching screen on lumia 920.pls respond
You can take pictures by touching the screen only while u're using the built in camera app. Go to Settings->Applications->photos+camera and enable Tap screen to take pictures option.
The silence will fall
Attachments:
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Lumia 920 / Problem with Store App

Right after I bought my Lumia 920, a added few applications (viber, instagram, etc.) using store app.
After few days, everytime I tried to open Store App, or even visit the market page using browser on my device, I got the same message:
''Service unavailable at the moment. Check again in a little while.''
My phone is totally blocked for downloading new Apps. I'm not able to, for example update ''What's Up'' App beacuse it's redirecting me automatically to Store. This haven't been changed for a while, about month or two. I even updated phone regulary once update was available, nothing changed after that. All other stuff is working perfectlly, so I'm not sure what could be the problem.
Can anyone help?
Thanks!

Is everything ok with your Microsoft account? You didn't change your password recently or anything like that? Try logging into your microsoft account just to make sure everything is ok.

Lumia 920 animated GIF's

When emailing or texting from the Lumia 920, will users outside of Nokia be able to fully view animated GIF's?
Solved!
Go to Solution.

Hi Coolatta75,
I think I have found a solution for you. I have just tried this on my Lumia 920 and it works. Goto Photos then Camera Roll then open the Cinemagraph GIF and select ...
then select Save To Skydrive, and it will upload the GIF. If you are using Windows 8 (or if you don't have Windows 8, you can access SkyDrive on the web-based version), and download it and open it in Internet Explorer. It will work and play. Please remember that the recipient will always view it as a static MMS unless they have an app on their phone that can play animated GIF's, same applies to recipients who view it on their computer. I suggest sending it to their email and they can open it on their computer.
Let us know how you get on.

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Lumia 920 - glance disappeared

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