Lumia 920: OneDrive not working after WP8.1 update

After 8.1 update to Lumia 920 OneDrive stopped working totally. In original WP8.0 SkyDrive worked as should.
- In start menu OneDrive icon/tile shows as "greyed out" and does not respond to anything. The only thing one can do is move or unpin the icon/tile.
- In application menu the only option for OneDrive is "pin to start". There is no "rate and review", "share" or "uninstall" available.  Therefore cannot uninstall and re-install
- If looking from Store, it does not allow to (re-)install because it thinks that it is already installed!
I can access OneDrive from all my other devices.
I know that there are several people who have updated their 920 succesfully but that information is not very helpful to me. Looking from internet this has happened to a couple of other users too.
What should I do? Good suggestions welcome.
Attachments:
tile.jpg ‏13 KB
appmenu.jpg ‏15 KB

Hi @MrPanda ,
Always in case of trouble with accounts, please double check the time, date and time zone settings on the phone, and verify that there is an active data connection via mobile or Wi-Fi. Also, the strangest problems are sometimes resolved by shutting the phone down and starting it again.
Otherwise, the next steps are:
In Settings -> Mail + Accounts is there a Microsoft account configured, with your email address in small print? - Not a deletable mail account, but the account entered during first setup of the phone. - If so, long press and select Synchronise from the pop up menu.
In case the Microsoft account is missing for whatever reason, then the only option is a factory reset.
If it fails to synchronise, then please post the error code displayed, since that may give useful information.
OneDrive should start working once it has sync'ed ...
Hans
EDIT: A factory reset as suggested by @93tid must solve the problem. It is just that I had to perform a manual MS account sync to have the OneNote and Office Lens apps work properly after the upgrade to WP8.1 - and I wonder if something similar is happening here.

Similar Messages

  • Lumia Camera/4K not working after Denim Update

    Hi, Received the Lumia denim update this morning but after installation, the Lumia Camera app is not open (displaying a megbox that says "Lumia camera requires Lumia denim software update") and the extra+info still shows "cyan". The rest of denim update features are working fine...
    Any solutions?
    Solved!
    Go to Solution.

    farhanhadi80 schrieb:
    Received theLumia denim update this morning…
    You got the OS update to ‘Windows Phone 8.1 Update’ which was released in September 2014. You have not received the firmware update ‘Lumia Denim’, yet. Even if Extras+Info shows different – it is wrong for many users right now – you do not have ‘Lumia Denim’ yet. Furthermore, even if several new features work, those features required just the OS update, not the firmware update. Lumia Camera 5 requires the firmware update which is not yet available for your firmware variant (059W1L3). When you have ‘Lumia Denim’ the firmware revision number starts with 02540.xxx for a Lumia 930 and Lumia 1520.
    When is Lumia Denim available for 059W1L3?
    Nokia releases the firmware files in batches, and does not tell us users when. Could be hours, could be months.
    What is a Product Code?
    Every model, type, color, and even each region, country, and operator does get its own Product Code, ending-up in thousands of firmware files.
    What was the designation 059W1L3?
    Egypt, Iraq, Jordan, Lebanon, Lybia, Palestine, Pakistan.
    Do I get updates always last?
    Not in general, because sometimes countries like the UK are first, sometimes UK is last. Again, Nokia does not tell.
    Did that help?

  • Lumia 620 , Flash Not Working after Black update from "Preview For Developer"

    Downloaded the app " Preview for Developers" and checked the phone updates, It showed that one update is ready to install. Now when i update the mobile (Lumia Black Update) the flashlight of camera is not working anymore. Plz suggest

    For problems with the hardware I'd probably ask over here.
    http://discussions.nokia.com/t5/Nokia-Lumia/bd-p/Nokia_with_Windows_Phone
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • Phone not working after OS update, phone not working after OS update

    phone not working after OS update, phone not working after OS update

    I do have a questiion.  I started the most recent iOS update on my iPhone last night and before it was ever completed a message appeared on my screen.  It is a pic of the docking/charging cord with an arrow pointing to an iTunes logo...HELP!!!!!  I have tried holding down the home key and power button several times and the same message continues to appear. 

  • My facetime on iphone 4 is not working after the update to IOS7

    Hi guys, can you help me about my problem? My Facetime on Iphone 4 is not working  after The update to IOS7       Thanks xxx

    Hey Junie1387,
    Thanks for the question. I understand you are experiencing issues with FaceTime. The following articles may help to resolve your issue:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/TS3367
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    You may also want to reset your network settings:
    Settings > General > Reset > Reset Network Settings.
    Note: this will delete any network related settings (saved Wi-Fi passwords, etc), it will not erase any content from your device.
    Thanks,
    Matt M.

  • Videofunction on iphone 4 is not working after the update to IOS7

    Hi. The videofunction on my iphone 4 is not working after the update to IOS 7:
    Anyone else experiencing the same problem?
    Anyone with solutions?
    Thanks!

    Hey Junie1387,
    Thanks for the question. I understand you are experiencing issues with FaceTime. The following articles may help to resolve your issue:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/TS3367
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    You may also want to reset your network settings:
    Settings > General > Reset > Reset Network Settings.
    Note: this will delete any network related settings (saved Wi-Fi passwords, etc), it will not erase any content from your device.
    Thanks,
    Matt M.

  • C1-01 not working after Nokia update

    Hi,
    C1-01 not working after Nokia update.
    Message shows "Updating" then blank screen, any ideas?

    How did you start the update? OTA or using Nokia Suite?
    Try to run the update through Nokia Suite again.
    If I have helped you, please hit the star at the bottom of my posts - it's appreciated!
    Don't forget if your problem is solved to press the "Accept as Solution" button.

  • 1080p videos not working after fp2 update

    some videos are not working after fp2 update..videos which are worked in fp1 also not working after belle fp2 update...it sucks

    What is the phone model?
    Could you give us the url to the video on question?

  • Facebook birthdays not working after ios7 update

    Facebook birthdays not working after ios7 update?

    Did you always have the same problem or is it new? I always used to be able to get Facebook to work on wifi with no issues for months. I downloaded the new software update for Revolution, and all of a sudden it seems like they blocked the Facebook app somehow unless you're on 4G. It really sux because I can't get into my Zynga games either that are tied to FB! Wish someone at Verizon could be aware of this and fix the problem.
    Also, interestingly, when I try to log into the Facebook site with the browser I am directed to an error page. The browser works fine for every other site though. Really seems like there was some kind of block instated that will no longer let you use Facebook on a wifi connection. 

  • Airport not working after osx update-keychain?

    Hi airport is not working after the update to osx. I think I hit the wrong button when I saw:
    "Confirm Application Change
    Airport has updated. Do you want to allow the new version to access the same keychain items (such as passwords) as the previous version?
    This chain is permanent and affects all keychain items used by aiport.
    Don't Change Change All
    What should I have replied? Anyway to reset the airport or download it again?
    Thanks.
    Anyway to reset this or download again? Thanks.

    What should I have replied?
    Change All

  • Mic Jack not working after Driver Update, Console unavailable, can't install

    LMic Jack not working after Driver Update, Console unavailable, can't install? I've had nothing but problems after downloading the latest updates via the auto-updater.
    I'm currently using the Creative SB X-Fi Pro Series card. I've had it for close to 6 months and have not had any issues until I ran the auto-updater last night, and while it downloaded over 250Mb of updates, all of them failed to install as described below.
    I'm running on Windows Vista Ultimate, 64-bit
    My main issue is the fact that my microphone is no longer working. I've done a lot of searching and I think the problem has to do with flexijack not being a microphone jack, but instead is an 'in-line' jack. I can no longer find my audio control console, which allows me to switch between gaming and entertainment modes, ect. The solution I found on the KB says that you can switch the blue jack on the back of the card from an in-line jack to a mic jack within the Audio console. I tried downloading it, but while going through the install, I get an error saying the files could not be found and a prompt which asks for a disk or file location. The same thing pretty much happens with all of the items I attempted to download and install.
    I was able to run console fine, as well as use my mic yesterday before I attempted any updates. I attempted the updates because since I've had the card, I've had issues where after I exit a game, all my sound will become crackly and static. Before, I would simply open up the console and switch back-and-forth from gaming to entertainment, which would fix the problem most of the time. If that didn't work, a restart would fix it, but now I've opened up a whole new set of issues.
    Any help would be greatly appreciated.
    I also want to say that the support tickets should not require a serial number to submit a new ticket. My product is registered, so I got rid of the box which contains all that information, leaving me at the mercy of these boards...

    Hello all. Fisrt of all, this are my specs: Yoga 2 pro 13". WiFi card: Intel(R)Dual Band Wireless-AC 7260. I bought it from Best Buy on November 27, 2014. If you aquired your Yoga before this date, you may have the single band WiFi card. As many of you have experienced, I also had a bunch of issues with my WiFi connectivity and this is how I was able to solve it. At least it has been a couple of days that I haven't had any issues. The first symptom was the usual connection drops every X amount of time. For me it was about every 2 hours. I first unchecked the "Allow the computer to turn off this device to save power" option in the Power Management tab of device manager and disabled U-APSD support in the Advanced tab of device manager. This action did not solve the problem. I then downloaded and updated the driver from the Intel web site (http://www.intel.com/p/en_US/support/detect) and this seemed to solve the drops; however, a new problem arised: Everytime my Yoga would wake up from sleeping mode, all my wifi networks were gone and the adapter showed as disabled in Device Manager. I would have to anable it to have my networks back. It was a solution but a pain the butt to have to do this everytime. After hours of reading post after post in several forums, I read a repy from Lenovo asking to try leaving the "Allow the computer to turn off this device to save power" CHECKED if you were using the latest version of the driver. I went back to device manager and checked it back and that seems to have solved the problem. So far I haven't had any drops and everytime my laptop comes back from sleeping mode the WFi connection is still there! Here is a recap of how everything ended up: -The driver version I installed is 17.1.0.19-The driver date is 7/21/2014-In device manager|Advanced, U-APSD support is Disbled.-In device manager|Power Management, "Allow the computer to turn off this device to save power" is checked. Hope this helps somebody else.

  • E7 Nokia Messaging not working after anna update

    hi
    nokia messaging not working after anna update. when i
    -choose provider (hotmail/gmail/yahoo...etc)
    -enter username & password
    -click OK to T&C
    -get error message: "cannot enable this service on the device"
    any ideas?

    I'm having a similar issue. It appears to only impact Hotmail accounts. For me though, this happened without updating the OS. The email client is simply failing to connect to the Hotmail interface. Only two possibilities, either Microsoft changed something on the email gateway or Nokia changed something on their end. Either way, it's not working and has been out of commission for the past week. If this is how corporate friends get along, I'd hate to see what happens in a adversarial relationship.

  • Iphone 5 back camara not working after ios update

    My Iphone 5 back camara is not working after ios 8.1 update this morning
    Only getting some fuzzy image.
    Camara was working before the update.
    Resting the phone to factory setting restoring phone nothing seems to work
    I think this will be my last Iphone as apple never respondse in any case

    If you're expecting Apple to respond on this forum, you will have a long wait. This is a user-to-user technical support forum that is only hosted by Apple. This was made clear when you signed up. In any case, try the steps in this article to troubleshoot hardware issues (there is a camera section):
    iPhone: Hardware troubleshooting

  • Jquery content not working after the updates from firefox

    Hi, i've realized that some of my website's banner is not working after the recent updates from firefox, whereas those website's banner is working in google chrome.
    Hope there is a solution for this as i'm using the firefox for years and wish this issues can be settle.
    The banner URL is http://www.irs.com.my/slider/index.html

    SlideDeck has a post on how to resolve this error, caused by a bug in this very old version of their library that you're using. See: [http://www.slidedeck.com/blog/firefox-20-update-and-slidedeck-js-weve-got-you-covered/ Firefox 20 update and SlideDeck.js – we’ve got you covered] for more information. As a Pro customer, you were supposed to get an email notice, but... here you are.
    I studied the script before discovering that and found two issues, but there might be more:
    (1) slidedeck.jquery.js detects Firefox 20 as Firefox 2 and halts. Note that this regex is the problem:
    firefox2:F.match(/firefox\/2/)?true:false
    (2) Starting in Firefox 16, the -moz-transform property was unprefixed, that is, you need to use transform for Firefox 16 and later.

  • Web camera not working after sowtware update

    HI, there
    My macbook's  (core duo)camera not working after installing show leopard, can you advice if I need some other updates or anything to make it work?

        Hi purduejatt,  I apologize for the delayed response as I understand how important it is to have a working camera!  I would suggest clearing the data in the Camera application.  Press Menu>Settings>Application Manager>All>Camera>Clear data.  Please keep me updated on the status as I would be more than happy to provide additional support.
    Thank you,
    YaleK_VZW
    Follow us on Twitter @VZWsupport

Maybe you are looking for

  • Excise invoice table and billing table relation???

    Can anyone please tell me how excise invoise and billing table are related??

  • Acrobat 9 Pro Extended and Adobe 3D Reviewer

    Good day, I just try to download the trial of Acrobat 9 Extended and try to use the new Adobe 3d Reviewer on this computer but after I try 4 time I still never get any success. On another computer he installation process went all ok without problem,

  • How to deal with #ifdef in .java files with javadoc tool?

    My .java file included some '#ifdef' & '#endif' sentence. So when I used javadoc tool to generate the .html files, error happened. Can anyone give me some indication how to resolve the problem, provided that the source code can not be changed because

  • LDB error

    *& Report  ZPV003HR_ANIV_EMP                                           REPORT  zpv003hr_aniv_emp  . TABLES: pernr. INFOTYPES: 0002,            0001. DATA: age TYPE d,       serv TYPE d,       curdate TYPE d. DATA: years TYPE d,       enddate TYPE d .

  • Determining the ODBC data source from a Subreport - VB6, CR8.5 OCX

    I am using Crystal 8.5 OCX and VB6 to run some reports.  Users run reports on different databases with the same table structures.  All run from ODBC sources that change in name also.  The reports are just rpt files on the hard drive that are run when