Lumia 920 ongoing issues, very disappointed

Hi there, I am an owner of a Lumia 920 on Vodafone UK, i recieved this handset in Feb this year when it was available as an upgrade on my network.
I am very upset and disppointed with my handset...
I am experiencing the following issues;
Random reboots when phone is idle in my pocket or making/recieving calls
When making calls I get 'call dropped' and I get messages of friends saying they cant ring me so i have to turn the phone off and on again and then all good again.
I complained to Vodafone and they said send the phone off for repair, which I reluctantly did and they somehow deduced the screen was faulty and said that was replaced and had an 'internal service' and a full firmware reflash/update..
I revieved the phone back within 3 days which I was pretty chuffed about.
Since ive had it back, which is now just going on 7 days it has rebooted again once on its own and now I have a flickering screen... I have googled this and turned off the auto brightness and I still have a flickering screen.
As I am in a 24 month contract and its been over 14 days since I had the upgrade I am pretty much stuck with this phone now.. Am I within my right to ask Vodafone to replace the phone completely or do I have to put up with sending it for repair every week?? I am even considering making such a fuss they will let me even choose another phone completely as im sick of this Lumia!

I did go in to the local vodafone store where I sent the phone back and asked about a replacement sim card and all I got was 'nah the sim card cant cause it to reboot, all it contains is the network info etc' or something along those lines... I did read somewhere that a sim card can cause issues and since you have mentioned this as well now I think they may have fobbed me off.. ill go in again today and say Nokia them selfes have asked me to try a new sim and see what they say...

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Lumia 920 Facebook connection very slow over WiFi ...

Since the Portico update the connection to Facebook both in the People and Me hub as well as in the Facebook app is very slow over WiFi, whilst still good over 4G/LTE (with WiFi off). The connection to the Nokia account also appears to have a similar problem. All other accounts and apps have good speed over both cellular and WiFi connections.
Any ideas anybody?
PS: FYI, a bit more info about the history and context: When I noticed the problem the first time after the update, I tried to solve it by deleting and re-adding my Facebook account on the phone. Unfortunately, that made me lose my Me hub tile, so I decided to do a full reset. That again unfortunately got stuck on the togg wheels, so I restored the phone using Nokia Care Suite with the latest firmware, and restored my accounts, apps and settings from scratch. Everythings seems to work fine now, except the above mentioned Facebook and Nokia account connectivity problem.

Did you somehow solve this problem?
I have the same issue here with my Lumia 920.
However I have already found out that it only applies to my home Wifi. All other Wifi networks i was connecting to did work flawlesly.
I need to note that all other devices on my home network are using facebook without a glitch. Only Lumia has some problems with it.

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Lumia 920 - serious issue may have died on its own...

Hi,
Thankyou for reading this and would really appreciate any help.
I have a Lumia 920 in black colour and it has just died on me.
How it happened?
The phone was working just fine throughout the day. After coming back to home from work its battery was out of juice (about 5%) so I simply placed it on the wireless charging plate. Before going to bed that day I picked it from the charging plate, with battery charged to almost 98%, and placed it on my bedside table since I have set the morning alarm on my Lumia. In the morning there was no alarm and the phone was dead.
What is happening with the Phone?
* It will not turn on with the power button.
* Once plugged in via USB charger or connected to a PC/Laptop via USB cable the phone vibrates and displays nokia logo for 3-5 secs and then simply does blank. Then again the phone will vibrate and display nokia logo and then again goes blank. This loop would go on and on till the USB cable remains connected with the phone.
* Lumia would not go beyond the nokia logo to display the initial WP8 OS blue screen.
* When Lumia is placed on the wireless charging pad the battery appears to take the charge from the plate. It feels slightly warm after 20-30 appears of charge, as it normally would. However whilst on charging plate it will not show any Nokia logo or vibrate. It just remains blank and keeps charging itself.
What have I tried so far?
* I have tried the soft reset by pressing vol- + Power button during various scenarios, including when the phone is off and when its displaying Nokia logo while connected to USB cable.
* I have tried hard reset by pressing Vol-+Power+Cam Button, but nothing happens.
* I have tried to connect it to my laptop so that I can reflash it with the latest firmware up once connected to laptop the connection drops repeatidly making it impossible to connect the phone with then Nokia firmware updater.
* I left it on the charging plate for 30 mins but nothing happened. the Cell kept charging itself. I removed it from the plate with the fear of burning the internals.
* I left it connected with the wall charger for 3 hours, nothing happened.
Although the phone is under warranty, but I want to recover the phone myself before sending it for warranty claim. So somehere kindly advise of a solution.
Thanks
Ali

Your 3 button hard reset is incorrect. Have a look at the link below for the proper reset keystrokes.
http://www.nokia.com/ie-en/support/troubleshooting/?action=singleFAQ&caseid=FA140408_en_US

Lumia 920 - temperature issue

Sometimes the temperature of my Lumia 920 will get so hot that the SIM card will stop registering. This results in the phone throwing up a SIM error.
Has anyone else experienced this? Is there anything I can do?

what usage patterns of your phone? if it is heating up unnecessarily in daily use, with apps such as HERE Drive+, Here Maps, and Games shut down, then sounds like something is wrong hardware-wise. to be on the safe side, i would check that battey draining processes such as Location in the Settings, and Tap + Send are turned off, and that you have the Portico update for WP8 downloaded and installed, by chjecking Settings > Phone Update. also ensure that you are fully up to date with all the latest Nokia system app updates in the STore.
failing that, you can try performing a soft reset (pressing the voluime down and power buttons together until the phone vibrates), or if that doesn't work, then a hard reset (Settings > About > Reset your phone). please bear in mind that this wipes everything, so you will need to make a backup of personal data to PC and/or online storage first.
failing that, need to take your phoen to Nokia Care for inspeciton: http://nokia.com/support

Lumia 920 screen issue

The screen on my lumia 920 has gone mostly white with a few coloured vertical lines that show just enough to see that everything is running but i cant make use of it, reafing a txt is impossible but i might see enough to work out whos sent it.
i have uploaded a picture and i would like to know if this would be covered by warranty or if not a likely repair cost. i dicnt drop it or anything like that, suddenlh just happened. feeling a bit vexed
Attachments:
1408464767035.jpg ‏1273 KB

If this isn't caused by you misusing your device I can't see why this shouldn't be covered by the warranty. It's clearly something wrong with it.
I would bring it to a care point straight away!

Lumia 920 Hotspot issue

I have another issue with the personal hotspot feature.
MY LG W7 Phone works perfectly when I use its hotspot with my iPad.
MY Nokia Lumina 920 W8 Phone is very patchy no when I use its hotspot with my iPad.
The other devices say they connect but get no data.
I have to turn the hotspot on and off a few times to get that working
Moderator's note: We have provided a subject-related title to help other forum users easily view and respond to this post.

Been having the same issue.
Received updates (AUS Optus phone) over the last few weeks and WIFI hotspotting has beein impossible since.
I used to be able to hotspot for my iPhone 4 but now it connects and "secures" connection, but no data transfer occurs. I tired to hotspot to my PS3 (like I used to on the iP4) and it sees the phone but can't connect.
Must be fixed asap!!!!
Otherwise, any suggestions?

Lumia 920 hearing issue

Whenever I am in a call, the person on the other end always has trouble hearing me. They say that my voice appears shrill or breaks often, This kind of qualitu is rendering the phone useless for me. Is anyone else having similar issues? Any soultion for this issue or do I need ti replace it?

Can you try to check the following:
1. Do you have a good and stable signal?
2. Have you tried changing your SIM (as it might be a network issue)?
3. Does this happen to all the person who's calling you?
4. Remove any covers or shells from the handset temporary to check if covers affect the phones's signal strength.
Check if you have the latest software version. See this link http://www.nokia.com/global/support/software-update/wp8-software-update/ to know more about updating your phone's software.

Nokia Lumia 920 potential battery drain issue?

Can you Nokia confirm this? http://reach.jdbpocketware.com/topic/128305-to-nokia-ref-lumia-920/
The issue illustrated in detail:
Nature of Windows Phone buttons
Pressing either the power button or the camera button will cause the device screen to turn on, even when the proximity sensor detects proximity.
[IMAGE http://i.imgur.com/M2to9.png]
The lockscreen behavior
Upon power on, screen lights up and shows the lockscreen (or camera), which runs a timeout to auto power off the device if screen is not touched in X seconds.
But if screen is touched, the timeout counter is restarted, so continuous touching could lead into a loop, the "death loop" which won't let the device to power off (standby) and will consume battery life.
[IMAGE http://i.imgur.com/2HNdV.png]
New touchscreen technology
The Nokia Lumia 920 comes with a touchscreen that reacts to touch from pretty much any material such as metal or clothes. This can be dangerous.
[IMAGE http://i.imgur.com/4tbyY.png]
So here is a theory
When the phone is inside a pocket or bag it can be touched by other objects. These objects can press buttons and can touch/rub the screen. This will initiate the "death loop" for who knows how much time, could be minutes or hours, depends on how active the user is since body movement will produce friction between objects/clothes and touchscreen:
[IMAGE http://i.imgur.com/XMT0y.png]
The "death loop" will drain battery and battery is precious.
Solution?
Should be simple: screen must not power on if the proximity sensor detects proximity. Current version of Windows Phone does not take care of this. The big question is: will Windows Phone 8 take care of this? Is the Lumia 920 a potential battery drainer?

I don't understand why we have to spend our valuable time in the forums for days and nights to FIND HOW TO FIX THAT CRAB!! NOKIA company did not handout these devices FOR CHARITY.All of us had paid around a thousand dollars to buy this Phone. They have got to work overtime to fix it and publish a solution otherwise recall the devices back.

Weird battery measurement issue. [Lumia 920]

Hello,
So a few hours ago I noticed that the battery was 9% (seemed pretty normal, since I recharged it only 2 days ago)
I decided to play a game or two to push the battery to it's limit to fully recharge it again.
Okay, afer an hour or so the screen went off and said "Goodbye". Seemed pretty straight forward, but I wanted to boot him up again just to check if everything of the battery was gone. I started it, and what do I see? 48% battery left. I thought it was some mistake to I played a game again for 30 minutes and noticed that it went down to 46%.
It looks like my phone thought the battery was dead while it still had half of it's power over?
First time I try to reboot after it shuting itself down cause of battery, so I can't say that this happend before (yet).
Any idea what happened?
"Applepiee"

I have exactly the same problem like lot of people.
Nokia don't care at all.
I have bump at least 5 topics a few days ago speaking exactly same bug !!
Here are my posts :
http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-lumia-920-battery-level-varies/m-p/2370511#M87606
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-Battery-Issue-Shows-wrong-Info/m-p/2370299#M87...
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-Miscalculations/m-p/2370287#M87595
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-issues-sound-like-a-software-bug-Lumia-920/m-p/2...
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-gauge-on-Lumia-920-not-reliable-at-all/m-p/23702...
and....... there are others.......

Radio on Lumia 920 ??

I bought Lumia 920,my previous Nokia were E72(which has all applications which I need !) and there is NO radio !!? What you could do about this ? I'm listening the radio at least twice a day for about two hours..... I spoke with some other guys and they are very disapointed ,too !! Some help ?
Solved!
Go to Solution.

I just recently purchased Lumia 920 and am really disappointed with the phone. There were virtually no app on the phone usable. I had to connect to internet to download and make it usable.
Even after the update the camera was close to a 3 MP version. My HTC glacier (my touch4g) took better pictures.
on top it no fm radio.. can't we expect that Nokia would keep up the things that made them poplular in the first place.
Looks like they are trying to sell things like apple - one has to purchase useful apps eg even angry bird is a 0.99$, also people are suggesting bluetooth or streaming as solution for fm radio as if paying 600$ is not enough. They want user to buy apps and accessories. I believe this is just going to kill Nokia
What are we really supposed to expect. If Nokia does not fix the problems. they can say goodbye to the number 1 spot. Sadly with the current problems I cannot recommend nokia ever to anybody
Sorry to use this post to vent.. but bottom line is we should not be expected to pay more in daily use after having paid so much for a handset.

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Nokia Lumia 920 issues... that nokia CANNOT fix

I have got quite a few issues with this useless phone:
MMS messages: i cannot recieve them. i can with my iphone, its a nokia issue, they are unable to let me know what is wrong.
random rebooting: this shoudnt happen but it does, very annoying.
unable to connect to WPA2 Enterprise networks :a biggie for me, will install a certificate, but cannot use it, nokia CANNOT fix this issue
battery life is nothing like advertised, i was advised by nokia to disable data, disable wifi, disable EVERYTHING turning my premium phone into a dumbphone
the phone creaks, you can hear it on calls and video's captured
Nokia support is useless, they tell me they will call me back, but never do.
the camera is useless in normal light conditions heaps of overexpsed area's
anyone have any fixes for these issues?

As has been reported by many people here as a result of an equal amount of people bringing it up Battery life on the Lumia 920 will require a number of charging cycles to optimize, This has nothing to do with the phone but is inherent of the type of batteries used in modern day phones and not specific to Lumia 920.
Battery use may vary depending on a number of issues. If you are seeing mailsync, sending and/or receiving SMS and others be troublesome and require many retries it could be you are in a region where the signal is not very good. I am _not_ saying it's not the phone, just that it does not have to be, and frankly often isn't.
Nokia Drive+ is not available as a beta for nothing. If you can't deal with or won't be willing with using beta software then don't. The latest update has reportedly improved performance significantly.
How does MMS not working have anything to do with Battery, get the correct settings from your carrier. There's plenty of information available here on how to get this sorted.
What are your expectations of battery life? In general I would say for a phone like the Lumia 920 a normal working day should be quite acceptable and many users initially reporting shorter life have cone back in confirming that battery life has seriously improved over the initial few days/weeks of use.
And in conclusion, if you feel your device is faulty talk to Nokia using the contact details here. In such a case there is nothing anyone here can say or do to help you really.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Audio/Microphone Issue - Lumia 920

I suddenly have an audio and microphone issue with my Lumia 920 which I've had for two months.
Regarding the microphone, people are suddenly having a tough time hearing me speak into the phone in conversation.
Regarding the audio, the noise from playing video is working, but I can not hear any music. The music is running, but no sound.
Very frustrating problems.
Thanks for any help.

I think Nokia is taking this issue way too lightly. It is now a rampant problem with the 920. People just cannot hear me when I make or receive a call. I do not have any protective case that would interfere with the microphone function etc.
I have searched the issue - and it is becoming a common problem that people have a hard time hearing you on a call - unless, that is, if you use speaker phone function.
Is Nokia going to address this issue - or keep treating it as a non-issue? I have requested a replacement from AT&T - but I anticipate the same issue coming up with it. I would rather not have my phone replaced - especially if Nokia/MS could issue an update that solves this issue.
Thanks

Issue with Internet Explorer on Lumia 920 Windows ...

The built-in Internet Explorer browser can't handle drop-down menus. On touch, the options are shown, the menu rolls out, but when lifting finger, it rolls back instantly so you can't make a choice. If trying to move finger to the sub-menu, the entire screen moves with the menu title fixed under your fingers, as when shifting a web page sideways. So the sub menu again can't be accessed. If using two fingers, the browser doesn't respond when selecting the sub menu. If pressing too long (>1 second) you're asked to share the link on e.g. Twitter... There seems to be no way of accessing the sub menu. So now I'm eternally logged on to LinkedIn since the logout is in an inaccessible drop down menu. Any way to solve this issue? When will this Internet. Explorer error be fixed? It's been there for months now.(May 2013)

I have the same issue on my lumia 920, love the phone but this is such a nightmare and pretty bad, considering the competition like i phone and Motorola g have no problems like this, plus its pretty embarrassing, i need this access for work, if there is no fix i may have to switch to another brand

Lumia 920 ongoing issues, very disappointed

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