Lumia 920 Randomly Reboots / Cannot Be Turned Off

Hello,
I have just bought a Lumia 920 today, and now have the problems described in the thread subject... Every few minutes while idle, the phone will power down and immediately power up again. This does render the phone useless to me...
When trying to shut it down to remove the SIM card I noticed I cannot even shut it off. It would instantly turn itself back on again.
Did anyone else notice this kind of behaviour from their Lumia 920 (or maybe other phones as well)? I was really looking forward to this device and this really ruins it for me
Thanks in advance!
Solved!
Go to Solution.

Same thing on my Lumia 920 unit from ATT, received just today via online purchase. Began resetting within 30 minutes, and continues to do so, especially in places like voicemail and phone functions. Also fails to register initial settings like search engine (on every reset, goes back to Bing instead of Google) and other things I've had to re-configure 3 or 4 times. It took about four tries to get a Texas map database to download, despite using a home wi-fi right next to the wireless router.
I don't think this is a SIM problem at all, because the rests don't always take place in the phone section. And I've even turned the cell phone data feature off, and still the reboots. It MAY be the micro-USB connector, because since I've been charging the phone while initializing it, the resets happen with it inserted. But this is also the data cable, so if the unit resets all the time while moving huge chunks of desktop data, then it is useless. If the micro-USB connector is that rickety, more trouble is down the road.
This is a real shame, becuase I like the phone and was ready to switch from iPhone. Now I'm stuck with something I have to send back and try to get my old iPhone to work again, so at least I'll have some cell phone calls.
About eight hours of my time loading music, getting familiar, and configuring for my home desktop windows 8. If my Windows 8 desktop rebooted my machine eight times in only a few hours of initial usage, I'd be going back to old desktop as well.
Again, very sad, because this seemed to be a great phone with great features at a low-low price. I guess when it seems too good to be true, it is. iPhone may be falling behind in some ways, but at least it's been a reliable phone for three years.
Lucky I have 14 days money back, return to old phone, no questions asked. But it took less than half a day to figure out the phone didn't work.
About the only possible fix would be some firmware upgrade promised to fix it permanently, but they had better make a big deal about publicizing, or have a million returns on their hands.

Similar Messages

  • Lumia 920 random reboots and dropped mobile data a...

    Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
    Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
    Swapping SIM cards around (including SIMS not associated with those two handsets)
    Manually setting APN details (we're on Orange - also EE)
    Installing Access Point app (which isn't installed as standard) for auto-configuration of APN
    Toggling between 4G and 3G maximum connection speed settings
    Manually selecting mobile network (i.e. disabling automatic network selection)
    Wiping and resetting both phones (multiple times)
    Installing fresh firmware image via the Nokia Software Recovery Tool
    All these don't help! Frustratingly, everything works fine over WiFi - and I have observed that the random reboots only occur when data is being transmitted over mobile network. Both handsets belong to Orange UK (EE), and are updated with EE's approved Black firmware...
    Anyone seen anything similar? Anyone come across a fix?!?

    Hi! Wondering if anyone can shed some light on an issue I'm seeing with TWO Lumia 920 handsets?
    Both were recently wiped for new users - full "reset your phone" option. After installing the Black update, the phones now randomly reset and reboot. In addition, they cannot seem to hold onto a data connection (either GPRS, 3G or H) - the mobile data connection works when the phone is first boot up, but loses connectivity some time later. Mobile data isn't restored unless the phone is turned off and on again. Totally scratching my head on this - and as it affects two phones, I'm pretty sure it isn't a faulty handset. Steps I've tried:
    Swapping SIM cards around (including SIMS not associated with those two handsets)
    Manually setting APN details (we're on Orange - also EE)
    Installing Access Point app (which isn't installed as standard) for auto-configuration of APN
    Toggling between 4G and 3G maximum connection speed settings
    Manually selecting mobile network (i.e. disabling automatic network selection)
    Wiping and resetting both phones (multiple times)
    Installing fresh firmware image via the Nokia Software Recovery Tool
    All these don't help! Frustratingly, everything works fine over WiFi - and I have observed that the random reboots only occur when data is being transmitted over mobile network. Both handsets belong to Orange UK (EE), and are updated with EE's approved Black firmware...
    Anyone seen anything similar? Anyone come across a fix?!?

  • Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs are turned off and the settings shuffle is turned off also, but the songs keep shuffling in my album. Please Help.

    Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs is turned off and the settings "shake to shuffle" is turned off also, but the songs keep shuffling in my album. Please Help.

    The weird thing is that after I click shuffle when the random number appears, I click it to turn it off and then I click it on again and it works fine. Is this a glitch or a bug or am I doing something wrong? How do I fix this?

  • IPhone completely stacked - cannot even turn off

    I have had calendar sync problem for a long time. I removed iTune and reinstalled the latest version again. While I was trying to restore my iPhone hopefully to solve the sync problem, my iPhone was stacked. Right now, the apple mark appears on the iPhone and a timer (it's like an analog stopwatch) keeps moving (rotating). I cannot do anything. I cannot even turn off the iPhone. Can someone help? Do I need to run its battery out?

    I've had this problem as well. I can hold down the two buttons for 2 minutes and NOTHING WHATEVER HAPPENS!!! I've tried pressing them simultaneously, tried doing each one first before the other - etc. None of it works.
    It is simply impossible to turn my iPhone (1st gen, 16 MB) off. It just won't shut down. And since that is the standard instruction whenever anything goes wrong with the iPhone, it kind of leaves me stuck.
    So what on earth are you supposed to do IF THE DANG THING WON'T SHUT DOWN?????

  • I cannot not turn off my ipad or on there is a small circle flashing on the screen can anyone help?, I cannot not turn off my ipad or on there is a small circle flashing on the screen can anyone help?

    I cannot not turn off my ipad or on there is a small circle flashing on the screen can someone help?

    Try holding the power and home buttons for ten to fifteen seconds until the apple appears. If still bad, try a restore from within the computer&itunes.

  • Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs is turned off and the settings "shake to shuffle" is turned off also, but the songs keep shuffling in my album. Please Help.

    Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs is turned off and the settings "shake to shuffle" is turned off also, but the songs keep shuffling in my album. Please Help.

    Hi Jennifer,
    Thanks for visiting Apple Support Communities.
    I'd suggest trying the steps in our iPad assistant first:
    https://www.apple.com/support/ipad/assistant/ipad/
    Regards,
    Jeremy

  • "Enable Rubber Band" for Pen Tool Cannot be Turned Off

    I don't like the rubber band preview when drawing using the pen tool, but I can't turn it off in the preferences. Anyone know of this problem? The check mark is there, but it cannot be turned off.

    I am having the same problem where it appears that the checkbox to disable this feature is mis-aligned. I have tried using the [tab] key but after the text field for the LIVE CORNER ANGLE it tabs to nothing, then to the options on the left...
    I have tried to change the resolution on the computer in hopes that maybe this would make that stupid check box "selectable"...  any other help would be GREATLY appreciated.

  • Lumia 1020 focus assist light wont turn off

    lumia 1020 focus assist light wont turn off. i've done a hard reset and a soft reset. ive also drained the battery but the little round light continues to be turned on .
    i checked and it looks like ive still got warranty from nokia. will they still honour the warranty if ive updates the software?

    I have the same problem, I tested everything, hard reset, soft reset, using recovery tool to back to Cyan version, still the light is ON..  what is tyhe problem, it is ridicolous that Microsoft/ Nokia do not give an answer to this problem as many users have the same problem........
    tiny_chef wrote:
    Hi, alekswithkz. Just to verify, when you say hard reset, do you mean: Settings>About>Reset? If yes, you can try to download and use the Nokia Software Recovery Tool before considering sending the phone for repair.
    http://www.nokia.com/us-en/support/software-recovery/
    Note: The link is from Nokia US. If you are in another country, feel free to download the app from your local Nokia website.
    If the issue remains, it's best to have it examined by an authorized Nokia technician. This will also determine if the repair will be covered under warranty. Warranty period starts on the date of purchase. Please bring your receipt for warranty verification.

  • Help! Lumia 800 doesn't charge after turning off

    The battery of my Lumia 800 was empty, so it turned off.
    I plugged in the USB-Cable and nothing happens.
    I even can't turn on the phone by using the power button.
    Does anyone have an idea?
    The USB-Cable worked earlyer the day
    Solved!
    Go to Solution.

    ok, puh, i fixed it:
    I hold down the power button, the lower volume key and the kamera key for a few seconds, then i released the power button.
    The device booted and i plugged in the usb fast
    I read this in a german board, this key kombination is for a hard reset - but fortunally all my settings are still there

  • Playbook reboots insted of turning off

    Hi, my playbook often reboots instead of turning off. I want to turn if off, but it reboots. Usually after reboot I can turn if off normally. Where can be a problem?

    redd11 wrote:
    usualIy I use the battery icon at the right top corner, I tried also the main switch icon that is in the main menu
    Try pressing the power button for a few seconds until the menu popsup.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • PAT cannot be turned off by a motherboard vendor

    I recently found this info:
    Quote
    Here is the information Intel has provided us and approved for release on 3dXtreme:
    PAT technology CANNOT be disabled in a 875P based motherboard running at 800MHz system bus with dual DDR400 memory. However if memory population increases to 2 DIMMs per channel, PAT is designed to balance maximum performance with robust operating stability, and you won't see the maximum benefits that PAT can bring to a single DIMM per channel environment.
    After some further inquiry we were provided with some additional information:
    PAT is hardwired within the chipset and cannot be turned off by a motherboard vendor. Certainly a motherboard vendor can minimize its benefits by setting inefficient memory timings, but not sure why they would want to do that. There is no way to test within Windows to see if PAT is enabled within the chipset. However companies with the right tools can check PCI registers to see if the motherboard vendor has optimized their own memory timings. I think this is the basic confusion, motherboard vendors are setting memory configurations in certain ways and then claiming they are turning on or off PAT. This is incorrect, all they are doing is optimizing or unoptimizing their memory performance. Trying to relate these BIOS switches to turning PAT on or off is incorrect.
    on http://www.3dxtreme.org/DFI_lanparty_p3.shtml
    I'm currently running a P4 2,8@3,25 with UltraFast RAM settings and Dual Channel DDR using a 66/33mhz combo. Sandra tells me PAT is disabled. Should I be worried about that or believe in what Intel says?
    -M3-

    Quote
    PAT technology CANNOT be disabled in a 875P based motherboard running at 800MHz system bus with dual DDR400 memory.
    Question: how about 801MHz ? 1000MHz? or 533MHz?  

  • Lumia 1020 random rebooting + time/date out of syn...

    Same problem. Lumia 1020. Automatically set to Feb 2014.
    Moderator's Note: Post was moved and amended the title.

    Hi, ckamfung. Welcome to Microsoft Mobile Community! When did you start encountering this? Does your phone's date+time reset after it reboots? Try disabling the apps running in the background. Go to Battery Saver > select an app > turn off the "allow app to run in the background" option. And then, monitor the phone's behavior. You may also consider checking if there's an update available for your phone: Settings > phone update > check for updates. 
    For the date+time issue, it will change to the default values if you reset the phone by pressing down the power button for around 10 seconds. More info can be found here: Why do the date and time get reset by themselves in my Lumia phone?. Note that the link is intended for the US, but you may visit this link to go to your local support page: http://www.microsoft.com/en/mobile/support/locations/. We'd love to hear your response.

  • Lumia 521 battery indicator after a turn off

    hi
    i got a nokia lumia 521 a month ago , today i was with costumer support " t-mobile" and they asked me to turn of the phone pull the battery and take the sim card out , so i did , then they asked me to put everything back and turn it on so i did. but..... the phone didnt come up , by hitting / holding the power button , so i thought maybe my battery was very low when i turned it off , so i plugged my usb charger to the phone , now the phone does the following
    when i plug the usb to the phone , the phone vibrates then goes to NOKIA then straight to the battery indicator with little red and a flashing on/off charging indicator , when i unplug the usb cable the phone turn off.
    is there a trick to fix that ?
    thanks

    STEAMER123 wrote:
    Found the problem(S)
    Like people on the other website, the issue is the copper piece on the batteryis not contacting with the phone. That's why the battery icon shows only when its plugged in and nothing at all when its not plugged in. All the complaints I read on the internet has just one problem. It just happens I got two on this phone.........
    1) I had to use a tiny needle to bend the copper piece out to ensure its making contact with the phone
    2) after I bent the copper piece, the battery is still not contacting right, (you can't really tell by looking at it, I was just trying everything people were saying on the web. I spent hours on it and I got it !!!)  I had to cut a business card to slide it underneath the battery. (2 business card thick). If u have same problem, u should try one card thick first. 
    Now the back cover feels like its swelling cuz of the business cards, but comparing to a $600+ phone, this $99 phone I can do everything I need it to, I can deal with that. Just wish I could have found the problem(s) sooner.
    Hope this will help people with the same problem
    Hey, this really helps, after looking for arkane solutions, I just add a piece of bend paper under the batery and it works... notice something,, the batery used to hace a plastic strip por pulling out.. this plastic strip got unglued so i removed, i see this plastic strip thinkness is needed for the wire copper piece to make contact... terrible design.
    thanks for the advice.

  • My password lock cannot be turned off (button is greyed out and does not react) and I cannot set to "simple" password (4 digits) for the same reason (button greyed out)

    Today, I got a message from my iphone 4 telling me that my password was expired and that I had to change it.
    Now I am forced to enter a 8 character long password and I cannot turn off the password lock (button is greyed out and does not react) and I cannot change to "simple" code.
    I am so upset that I am considering throwing the bloody thing to the rubbish bin
    Can you help?

    Have a work Exchange account on your phone? These policies can be enforced by a profile installed on your phone. There is nothing you can do to change this except delete the Exchange account.

  • Lumia 625 random reboots

    My lumia 625 reboots itself randomly and changes the date and time of my phone. Please provide a solution to this.

    hi there... my lumia 625 was also randomly rebooting... few updates fixed the problem...
    but when i'm on Wi-Fi, it reboots every time... this is not happening wheh using 4g, only on Wi-Fi...
    any solution for my problem?
    thnx
    e.

Maybe you are looking for

  • PO and REQ import

    Hi All, When importing PO and REQs what are the different authorization status(eg APPROVED, INCOMPLETE, IN PROCESS, PRE-APPROVED) can the document come into the system. We are trying to move over open documents that have varying authorization status

  • HP 15-f039wm Windows 7 Driver Problems REOPEN PLEASE

    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-15-f039wm-Windows-7-Driver-P... Im experiencing the same issue. A very nice person posted links to drivers to help solve the issue, but the 2nd link for  the graphics card is no

  • IPhone does not sync pas step two of eight it just stop syncing

    I connect my iPhone to iTunes on a mac book and click on sync as it will not start by it self when I connect it to mac book. The mac book recognise the phone and ,yes I always sync phone here on this device-my last sync was in June this year. The scr

  • Why does my iPad have a black screen and won't turn on even when I try charging it

    I just got a survivor case today and put it on my iPad and it stopped working and just has a black screen even when I try charging it

  • In t-code- migo

    Dear cons In t-code- migo while i was going to enter the goods receipt w.r.t. P.O I selected from shopping cart symbol goods receipt I saw it was written A01 GOODS RECEIPT, A02 RETURN DELIVERY. What is A01 &  A02. where is the setting of A01 & A02 IN