Lumia 920 reboots and my voice in phone calls are ...

Hi,
I received my Lumia 920 yesterday and experienced these errors right away:
1. When I'm in a call, the person I talk to can't hear me. Instead it is metallic or bubbling sounds when I talk. From time to time, it is possible to have a conversation for a couple of seconds, but then the weird sounds starts again.
2. The phone reboots by itself every now and then.
3. I can see that the coverage disapears sometimes in the top left corner.
If I call with VoIP (Lync 2013 app) there are no audio problems.
I have been in contact with my carrier (Telia, Sweden) and have got a new SIM-card, but the problems persists.
I have also tried to change Max Connection speed to 2G which seemed to help at first, but then the phone just started to reboot over and over when I tried to call.
I have also tried to reset the phone to factory defalt, but the problem persists.
The audio problems persists regardless if I'm using the headset shipped with the phone or a bluetooth headset from Jabra.

Hi,
Since you mentioned that you already reset the phone to its factory default it would be better if you're going to visit any local Nokia Care point. I belive the problem that you have will fall under hardware issue. It has something to do with the Microphone.
Just to make sure, you can also try to perform a software update. If it will not work, visit a local Nokia Care point so technician can evaluate your phone.

Similar Messages

TS1286 cannot hear voices en phone call can only use headset

cannot hear voices en phone call can only use headset

try to switch to loudspeaker mode. If both loudspeaker and normal mode doesn't work, then ur speaker would be damaged. Visit your nearest apple service center.

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

Hey kristiac,
Thanks for the question. If I understand correctly, you have no service on the iPhone. I would recommend that you read this article, it may be able to help the issue.
If you can't connect to a cellular network or cellular data - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Downloading and installing the iOS5.0.1 Following problems occured: with my iPhone 4s: Phone calls are dropping out in UAE, how to solve the problem?

Downloading and installing the iOS5.0.1 Following problems occured: with my iPhone 4s: Phone calls are dropping out in UAE, how to solve the problem?

You're not speaking to Apple on in this forum, nor will someone from Apple see this post. We are just users like you and I.
Have you tried to restore or reset your phone?
Or contact your carrier in re: to your sim card

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?

Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?
Also, it's been a little quirky lately: slow to respond to key pad touching and making it impossible to delete Apps?
Should I try wiping it and restoring it to factory settings?
Thank you.
Ben

It isn't a virus.
I would try the Restore from backup first and if that does not help try a Restore as a new iPhone.

Hello, I have a problem with my iphone 4 battery, it looses 20% over the night with wifi on and without receiving any phone call or notification. It also uses 1 or 2% each time I check my iphone even if it is just to check up my messages. Is it normal?

Hello, I have a problem with my iphone 4 battery, it looses 20% over the night with wifi on and without receiving any phone call or notification. It also uses 1 or 2% each time I check my iphone even if it is just to check up my messages. Is it normal? Please someone give me a solution

Yes this is fairly normal. When you have wifi on the phone, it drains the battery life of the device.
Here is an article that has some tips that you can follow so you can modify the settings on your device to extend it's battery life to the fullest.
http://www.apple.com/batteries/iphone.html

My iPhone 4s is closing out when texting,playing games and in middle of phone call! I have restore phone anyone with same Isusse!

My iPhone 4s is closing out when texting,playing games and in middle of phone call! I have restore phone anyone with same Issue?

My phone will go black and it drops the call or game will restar, I have call apple care and they had me restore the phone with I tunes and nothing change! help!

I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signa

I have a Galaxy S3 and love this phone but here at my new home which has absolutely no trees of bushes blocking anything, my phone calls are dropped ALL THE TIME and it's driving me crazy. Verizon finally said that they would come out and boost the signal but haven't seen anyone in two weeks. I have called Verizon tech help for one year to get help with this, either trade phone or something. I am so frustrated! I picked Verizon for the clear calls and coverage inside hospitals and buildings but it's been terrible. I have had three of these phones replaced. I need a different model like the S4 or the S5 I think cause it's something in this model.

Verizon is quickly becoming the worst cell phone company out there. To read all of these pleas from your loyal customers is just so sad and pitiful. You need to be sued for your data overage charges that you are intentionally imploding on your customers. They have pleaded, very intelligently, with you to do something to fix the issue and you willingly have NOT. As is with my reception issue that I was promised a signal booster for two months ago, so is this issue with the data. You don't follow up and solve the issues. Therefore the courts will find you fraudulent. When I was promised by your super tech that I needed a signal booster and he was sending it out overnight at no charge to me, I was relieved that it would finally be taken care of so I wouldn't lose faith with Verizon. Well, that was two months ago now with no record of it ever being ordered or on my file anywhere. I have since called three more times with hours of conversations about that issue and two more techs have told me they were sending me a signal booster with no follow up what so ever. WOW! That's pitiful! You may not care now, oh but you will later when you lose lots of money and business.

My incoming phone calls are being shared with my wife's phone as well both phones are receiving the same call show do I correct?

Iphone question
my my incoming phone calls are being shared with my wife's IPhone as well, both phones are getting the same call, how do I correct?
thanks

That is a new feature described in Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
You can turn it off by going to Settings > FaceTime and changing "iPhone Cellular Calls" to off.
You may also want to look into using separate Apple IDs for you and your wife. That is now more flexible with new Family Sharing features: http://www.apple.com/ios/whats-new/family-sharing/

My daughter's phone calls are ringing on my phone... how do I fix this?

Hello... I am trying to figure out why my daughters phone call are ringing to my phone and how to fix it. Anyone have this happen before and do you have any suggestions>

Try looking at this if you are sharing the same Apple ID. http://osxdaily.com/2014/09/29/stop-other-devices-ringing-iphone-call/
Also consider setting up seperate Apple IDs and using Family Sharing instead.

Lumia 920 Rebooting itself

Hi,
I hope someone may help me here, i got a Yellow Lumia 920 beginning April. Everything was ok then suddenly it would reboot for no apparent reason, one evening alone SIX reboots in an hour!
I sent to Vodafone repair, apparently they couldnt find anything wrong. They stated they'd flashed the firmware and os to the latest edition.
Unfortunately it came back from repair with a crack in screen so got sent away again. It's now back, new screen and casing, flashed to apparently up to date software.....last night it rebooted itself again...
What can be done about this???

Have you tried if the phone reboots without SIM? if not I'd suggest getting a new SIM especially if you cut your SIM down to mini format yourself.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 620 Rebooting and Freezing

My family have 4 Lumia 620's between us and all of them have been having problems with random reboots and screen freezes since the Lumia Black update. I have tried resetting them and have verified that all the apps were updated (In all 4 cases "access point" required updating as it never automatically showed an update was needed) but this has not resolved the problem.
The reboots sometimes happen when using the phone, for example in IE, and sometimes just when the phone is sitting, not being used. Freezes usually happen on the lock screen, requiring the phone to be rebooted by holding down volume and power.
On a few occassions, the phones have reset their date and time after a reboot and eventually correct it automatically.
On a couple of occassions, a reboot sometime during the night has reset the alarms causing them to be missed.
It seems to only be the Lumiz 620's that have this problem as I have a Lumia 820 and 520 which are not showing the same problem in-spite of being upgraded to Lumia Black.
My family are very frustrated with these reboots and freezes and are now considering moving to another platform. Please help as I would like them all to stick with Windows Phone for when 8.1 is released.

hi mate, sorry to hear of the problems you have been experiencing. in this case, the only option you have left is to perform a hard reset, and failing that, a visit to your nearest Nokia Care location for inspection of your handsets is mandated.

Lumia 920 wireless charging not working after phon...

Long story short
Coulnd't hear anyone speaking on the phone if volume was turned up over 6 as internal earpiece distorts too badly (there is something loose inside the Lumia 920)
Got the phone back from Nokia care point in Cheltenham UK, earpiece fault not fixed.
Took it home, put it on the wireless charger - it now does not charge whereas it did perfectly before the trip to get 'fixed'
Nokia careport say 'Nothing to do with us, we'll have to send it back to Finland, which will take 3 weeks and you can't have a spare phone'
As a result, my confidence in Nokia is fading fast, won't be giving them any more chances to build a decent phone when this contract ends.

Sounds like the care point has broken it and are refusing to accept responsibility for their actions. Care points are independent and not directly run by Nokia.
I suggest you submit a complaint to Nokia UK on this link:
http://www.nokia.com/gb-en/support/contact/email-us/

Lumia 920 does not sync with Windows Phone for Mac

I cannot sync any item between my Lumia 920 and with Mac.
Many users indicated that the problem encountered when syncing the Lumia 920 with Windows Phone for Mac is resolved by using the option "Allow access to folder" to the iTunes library. However, I have tried several times with many folders but cannot sync anything between my phone and my Mac.
I also modified the security options of my Mac by allowing the Windows Phone app to access my computer but with not success.
Any suggestions?
Thanks
Solved!
Go to Solution.

Hi mate,
As of yet, this appears to be an unresolved issue, but as this is a user to user forum only for Nokia products and services, you will need to contact Microsoft directly.
You can do this by the link below:
http://windowsphone.uservoice.com

Lumia 920 restaring and freezing problem !!!

dear sir/madam,
I have bought Nokia Lumia 920 four months back. I have been facing restart problem the day I bought it. I went to Nokia care twice (khobar,SA). But still im facing the same issue. Every day it restarts 2 to 3 times. And sometimes im facing freezing problem also...once it get freezes I need to do hard reset, whenevr I do the reset, time and date changes to Sept 2012. Its really annoying. I'm fed up of using this phone. And im not at all satisfied with the service. When evryone was suggesting me to go for iPhone 5, I stood on Nokia Lumia 920. But these issues makes me to feel that I took a wrong decision. I had spent too much money this mobile but not worth it. I need to travel 100kms to reach Nokia care. That too on working days. Please make it worth when I go next time. Else I will SWITCH TO IPHONE!!!

now my phone got freezed and not booting up...i tried hard reset everything still..its dead from d past 2 days....pls help

Lumia 920 reboots and my voice in phone calls are ...

Similar Messages

Maybe you are looking for