Lumia 920 restaring and freezing problem !!!

dear sir/madam,
I have bought Nokia Lumia 920 four months back. I have been facing restart problem the day I bought it. I went to Nokia care twice (khobar,SA). But still im facing the same issue. Every day it restarts 2 to 3 times. And sometimes im facing freezing problem also...once it get freezes I need to do hard reset, whenevr I do the reset, time and date changes to Sept 2012. Its really annoying. I'm fed up of using this phone. And im not at all satisfied with the service. When evryone was suggesting me to go for iPhone 5, I stood on Nokia Lumia 920. But these issues makes me to feel that I took a wrong decision. I had spent too much money this mobile but not worth it. I need to travel 100kms to reach Nokia care. That too on working days. Please make it worth when I go next time. Else I will SWITCH TO IPHONE!!!

now my phone got freezed and not booting up...i tried hard reset everything still..its dead from d past 2 days....pls help

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Lumia 920 reboots and my voice in phone calls are ...

Hi,
I received my Lumia 920 yesterday and experienced these errors right away:
1. When I'm in a call, the person I talk to can't hear me. Instead it is metallic or bubbling sounds when I talk. From time to time, it is possible to have a conversation for a couple of seconds, but then the weird sounds starts again.
2. The phone reboots by itself every now and then.
3. I can see that the coverage disapears sometimes in the top left corner.
If I call with VoIP (Lync 2013 app) there are no audio problems.
I have been in contact with my carrier (Telia, Sweden) and have got a new SIM-card, but the problems persists.
I have also tried to change Max Connection speed to 2G which seemed to help at first, but then the phone just started to reboot over and over when I tried to call.
I have also tried to reset the phone to factory defalt, but the problem persists.
The audio problems persists regardless if I'm using the headset shipped with the phone or a bluetooth headset from Jabra.

Hi,
Since you mentioned that you already reset the phone to its factory default it would be better if you're going to visit any local Nokia Care point. I belive the problem that you have will fall under hardware issue. It has something to do with the Microphone.
Just to make sure, you can also try to perform a software update. If it will not work, visit a local Nokia Care point so technician can evaluate your phone.

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Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
Cheers,
J

The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
J

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Last edited by root (2012-05-02 17:34:03)

%$$& Wrote everything nicely down and got logged out xD
Let's see how much I remember.
First of all, right now writing from my downgraded 3.3.3-1 kernel. I didn't succeed doing the downgrade while the 3.3.4-1 was loaded thus I had to do it using the change root method. That way I also discovered the, apparent, reason for the user modules fail at startup and the freezing at the login screen I reported in #3. Somehow the system was using the 3.3.3-1 kernel (I do not know when it installed successfully) but the 3.3.4-1 headers. Most likely I made a mistake somewhere during my previous change root attempt when fixing a *new* unable to find root device that popped up then.
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directory permissions differ on usr/src/linux-3.3.3-1-ARCH/
filesystem: 700 package: 755
after the install/downgrade of each package (linux-docs, linux-headers and linux). Should I consider this a new problem? System works fine so far thus I am not sure about this.
Prior to successfully downgrading I tried to install the LTS kernel but wasn't successful with the 3.3.4-1 kernel loaded. Just like with the downgrade I tried using the change root method and could install it.
But despite updating grub's menu.lst accordingly I was receiving an 'unable to find root device message' which could not be fixed through the change root method just like with the 3.3.4-1 kernel (in case of the LTS one changing the final step from mkinitcpio -p linux to mkinitcpio -p linux-lts as far as I understand it). I might give it another try installing it in this working environment later on and report back with the results.
@ConnorBehan
As I have just stated the user modules fail message and the login screen freeze were surely my fault but the error messages I referred to from the beginning with the 3.3.4-1 kernel were like these,
.... = increasing numbers/disk sectors(?) (left/right)
.... ext4_reserve_inode_write .... [ext4]
.... ext4_reserve_inode_dirty .... [ext4]
.... ? unix_write_space ....
.... ? ext4_dirty_inode .... [ext4]
.... ? ext4_dirty_inode .... [ext4]
.... ext4_dirty_inode .... [ext4]
.... __mark_inode_dirty ....
.... ? mnt_clone_write ....
.... file_update_time ....
.... __generic_file_aio_write ....
.... generic_file_aio_write ....
.... ? ext4_file_mmap .... [ext4]
.... ext4_file_write .... [ext4]
.... ? ext4_file_mmap .... [ext4]
.... do_sync_readv_writev ....
.... ? security_file_permission ....
.... ? _copy_from_user ....
.... ? rw_verify_area ....
.... do_readv_writev ....
.... ? ext4_file_mmap [ext4]
.... ? sockfd_lookup_light ....
.... vfs_writev ....
.... sys_writev ....
.... sysenter_do_call ....
@foutrelis
You may be right with regard to the drive as it is a quite old laptop I am running Arch on. Now that you refer to the drive could the freeze/errors I reported to ConnorBehan be related to the tweaking of the vm.vfs_cache_pressure value I did?
I am just taking a wild guess myself comparing my ide drive to your ssd one. I had never had this kind of problem prior to 3.3.4-1. Just as if this kernel could not handle my tweak anymore (value is 50 and worked fine so far).

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Lumia 920 restaring and freezing problem !!!

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