Lumia 920; Screen rotation problem, seems to be a ...

Hi,
Since a week I have a problem where my screen will not rotate anymore. When I soft reset the phone it magically works again, but after some usage with the phone it comes back and I cannot rotate it anymore until the nextt soft reset.
I hoped a hard reset / restore to fabric settings might help, but it didn't. Did not install alot new apps (only whatsapp actually). There are no updates available on the system to get it more up-to-date than it is.
Since the problem is gone when doing a reset (for a short time that is) I doubt it is a mechanical problem and I fear Nokia will not see it as a malfunction in their phone. Anyone has seen this problem?

I will do that, weird thing; When making a photo, It saved sideways in my album.
Hope the service point have a good solution. But was hoping someone new a quick fix.

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  • Lumia 920 screen uniformity problem - anyone else?

    Hello everyone,
    Recently I have purchased Lumia 920.
    It was purchased from one of parallel import shops (so there's that), but it was advertised as brand new.
    Phone works fine, except that bottom of the screen is darker than top. It is not major but it is easy visible (checked with couple of mates and everyone saw it, so it's not just me being paranoid). Light fade-out starts between 10 and 15mm from bottom of the screen, is very gradual and that darker patch seem to have a bit of purple-ish tint. It is visible only on white background (Internet Explorer, for example).
    I took phone back to the shop and they opened two remaining phones for me, plugged them and turned them on - both had approximately same uniformity problem. Shop people were really helpful, took my details and promissed to call me when new batch arives, but their opinion was that it's just the way screens are.
    My opinion is that - maybe even unknowingly - they got batch of, how to put it? B-grade phones; devices that are not really faulty but have something a bit sub-standard, a minor defect not worth returning to factory for repair. My phone, for example, was defaulted to Italian, so I presume it was originally intended for Italian market, found a bit unsatisfying and re-sold (for lower price) to this supplier, something I think most manufacturers would do if product is not really faulty but does have minor issue.
    Any thoughts on this? Has anyone noticed screen uniformity problem on their Lumia 920? Easiest way to spot it is in IE, blank white page, landscape orientation (so that search bar does not cover lower edge part which is most affected).
    I like phone a lot and am planning to keep this one if new batch has same problem, but at least I want to argue their "Oh, they are probably all like that". I can accept this downside for buying phone below regular street price, but I think this should be something they admit, rather than trying to blame Nokia. Their web site should say something like "brand new with slight defect", not only "brand new". People should know what they trade for lower price.

    Yeah, that's the problem with parallel import deals - you usually don't get local support as device was intended for different part of the world.
    But. Completely coincidentally, I have received a call from shop this morning, telling me that new batch has arrived... so I went there, checked new phone with them (no problem with screen on that one) and got my phone replaced on the spot.
    So I'm happy camper right now.

  • Lumia 920, screen rotation not working, loosen obj...

    I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
    Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a  pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
    Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
    Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
    Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
    There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power).  No idea why....
    and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
    Does anyone have the same experiences with these issues?
    No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

    I also bought Lumia 920 and had same issue with accelorometer.  I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
    thanks.
    Titra wrote:
    I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
    Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a  pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
    Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
    Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
    Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
    There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power).  No idea why....
    and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
    Does anyone have the same experiences with these issues?
    No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

  • Lumia 920 screen broken + other problems

    Hi,
    There are many videos posted about breaking lumia 920s screen and how difficult it is.
    Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
    Has anyone else expriences such things?
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    Cheers,
    J

    The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
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    It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
    The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
    Again, thanks for replies.
    J

  • Nokia Lumia 1520 - Screen Brightness Problem

    I  have two Nokia Lumia 1520.
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    http://forums.wpcentral.com/nokia-lumia-1520/251303-screen-dimming.html
    http://forums.wpcentral.com/nokia-lumia-1520/252501-screen-brightness-fluctuates-purpose-bug.html
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    Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

    I have Nokia Lumia 1520 Black.
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    The problem occurs only when the Brightness is in Automatic mode.
    --> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
    --> And then if the brightness is set to low, medium or high display comes to normal.
    Is this issue related to the hardware or software.
    If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
    Awaiting for the response.
    nonnin8 wrote:
    Same here i have white 1520
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  • Lumia 920 Screen will no longer rotate.

    I've had my Lumia 920 for about a month now - it is a German Vodafone model. As of today while I was out at work I went to use it to send a text and they keyboard would no longer change orientation when I flipped the phone sideways. Nothing would rotate anymore, photos, web pages; its as if the rotation setting is not working. I looked to find one but I can't. I've heard a few issues on various forums like WPcentral about this and that it might be a software bug, and a search of this forum has another user whose rotation doesn't work, but I don't know why this would have just started, and I've tried hard resets and soft resets and nothing seems to fix it.
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    Wondering the same. I have seen this issue posted here and on Windows Phone Centrals website. It appear to be a recent issue. On December 24th  Windows 8 installed the latest update "Portico" on my Lumia. On December 26th my phone used wireless charging for the first time via the JBL PowerUp. Those are the only relevant changes I can think of that may have caused my screen orientation to stop working on December 28th. I did notice my Lumia was hotter than normal when using the wireless charging. This is probably expected due to the copper coil needed for the wireless charging. That said, I don't believe the phone should have gotten as hot as it did. I am wondering if somehow the gyroscope got fused. Orientation no longer works at all and has been confirmed on IE browser, Email, Text, Picture taking, Picture viewing, Google app and Facebook app. In an attempt to fix this I reset the phone which Nokia told me to do. After I clicked reset the phone rebooted showing gears turning. After 2 hours the gear where still turning. A volume down power button reboot of the device was performed 6 times before the phone came back up. Once the phone came back up I chose not to restore the phone with the backed up settings. The phone was completely wiped and no old data was used. The problem still exists. At this point I am really hoping this is not  a hardware problem. If anyone knows how to fix this problem please advise as this is a big issue for me and I would assume a lot of other users as well if it happens to them. I really like this phone and believe it is the best phone on the market. If this issue is in fact a hardware issue this could cause big problems for Nokia. I hope to resolve this soon otherwise I will have to return the phone and JBL PowerUp which is a very impressive audio piece.
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  • Lumia 920 screen is not rotating even though it h...

    My Nokia lumia 920 had been submitted to nokia care several times for the phone used to get hanged.I was told it will be allright.my phone had been kept in their servicing centre for more than a month but then the same problem persists.And then I submitted again but still the same problem again.This has been continuing for many months.
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    As this platform is a user to user board we can't do much for you here. I suggest you file a complaint with Nokia Care on this.
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    I have a Nokia Lumia 920 on Orange in UK.
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    Attachments:
    wp_ss_20130209_0001.png ‏95 KB

    hi mate,
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    Attachments:
    1408464767035.jpg ‏1273 KB

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