Lumia 920 screen uniformity problem - anyone else?

Hello everyone,
Recently I have purchased Lumia 920.
It was purchased from one of parallel import shops (so there's that), but it was advertised as brand new.
Phone works fine, except that bottom of the screen is darker than top. It is not major but it is easy visible (checked with couple of mates and everyone saw it, so it's not just me being paranoid). Light fade-out starts between 10 and 15mm from bottom of the screen, is very gradual and that darker patch seem to have a bit of purple-ish tint. It is visible only on white background (Internet Explorer, for example).
I took phone back to the shop and they opened two remaining phones for me, plugged them and turned them on - both had approximately same uniformity problem. Shop people were really helpful, took my details and promissed to call me when new batch arives, but their opinion was that it's just the way screens are.
My opinion is that - maybe even unknowingly - they got batch of, how to put it? B-grade phones; devices that are not really faulty but have something a bit sub-standard, a minor defect not worth returning to factory for repair. My phone, for example, was defaulted to Italian, so I presume it was originally intended for Italian market, found a bit unsatisfying and re-sold (for lower price) to this supplier, something I think most manufacturers would do if product is not really faulty but does have minor issue.
Any thoughts on this? Has anyone noticed screen uniformity problem on their Lumia 920? Easiest way to spot it is in IE, blank white page, landscape orientation (so that search bar does not cover lower edge part which is most affected).
I like phone a lot and am planning to keep this one if new batch has same problem, but at least I want to argue their "Oh, they are probably all like that". I can accept this downside for buying phone below regular street price, but I think this should be something they admit, rather than trying to blame Nokia. Their web site should say something like "brand new with slight defect", not only "brand new". People should know what they trade for lower price.

Yeah, that's the problem with parallel import deals - you usually don't get local support as device was intended for different part of the world.
But. Completely coincidentally, I have received a call from shop this morning, telling me that new batch has arrived... so I went there, checked new phone with them (no problem with screen on that one) and got my phone replaced on the spot.
So I'm happy camper right now.

Similar Messages

Lumia 920; Screen rotation problem, seems to be a ...

Hi,
Since a week I have a problem where my screen will not rotate anymore. When I soft reset the phone it magically works again, but after some usage with the phone it comes back and I cannot rotate it anymore until the nextt soft reset.
I hoped a hard reset / restore to fabric settings might help, but it didn't. Did not install alot new apps (only whatsapp actually). There are no updates available on the system to get it more up-to-date than it is.
Since the problem is gone when doing a reset (for a short time that is) I doubt it is a mechanical problem and I fear Nokia will not see it as a malfunction in their phone. Anyone has seen this problem?

I will do that, weird thing; When making a photo, It saved sideways in my album.
Hope the service point have a good solution. But was hoping someone new a quick fix.

Lumia 920 screen broken + other problems

Hi,
There are many videos posted about breaking lumia 920s screen and how difficult it is.
Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
Has anyone else expriences such things?
Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
Cheers,
J

The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
Again, thanks for replies.
J

When using Facetime, ot works fine at the beginning but it starts to blink for awhile and just turns to black screen. Does anyone else have this problem?

When i'm using facetime or skype video chat, the camera would work just fine for about 5-10mins and then it starts to blink and then just turns into a black screen. Does anyone else have this problem? HELP!

Try Resetting the PRAM

Nokia Lumia 1520 - Screen Brightness Problem

I have two Nokia Lumia 1520.
Both of them have the same problem. I will explain the problem to you in detail and before that let me assure you I am a Windows Phone long time user , have been part of the development , developed several apps for the platform and I have used Lumia 800 , 720 , 920 , 925 and now 1520. So I am well aware of all the settings , sunlight readability , automatic brightness etc. This problem is not due to any of these , I can assure you
Now the problem ,
I set the automatic brightness option OFF
I move the brightness to HIGH
Then I lock the phone
When I unlock the phone , the brightness drops by 10% suddenly without any intervention
This problem happens sometime. Some days I see this problem , some days I don't and there are few days where I see this problem very heavily.
I purchased another 1520 and it has the same problem. I am very sure , from my experience that this is a firm ware issue. This is NOT a hardware problem , but a serious problem from your software end. It is prudent that Nokia recognizes this problem and finds a solution to this. Interestingly , I am not the only one who is facing this problem , the whole globe is facing the same problem and for such a pricey phone , this is a frustrating experience - very frustrating. I am sending some links , which will show the problems users are facing:
http://forums.wpcentral.com/nokia-lumia-1520/255608-lumia-1520-screen-brightness-dimming-unwantedly-...
http://forums.wpcentral.com/nokia-lumia-1520/251303-screen-dimming.html
http://forums.wpcentral.com/nokia-lumia-1520/252501-screen-brightness-fluctuates-purpose-bug.html
http://forums.wpcentral.com/nokia-lumia-1520/255508-lumia-1520-screen-brightness-problem.html
The phone is rock solid and amazing except this irritating problem.
I have only few days within which I can request a exchange from the merchant. So if any Nokia official can confirm that a software fix is on the way , it would be super helpful
Nokia , please help !
Moderator's note: We have removed the IMEI numbers. Posting of personal information is not allowed in this forum for security purposes.

I have Nokia Lumia 1520 Black.
I have also been facing the same problem with screen brightness.
The problem occurs only when the Brightness is in Automatic mode.
--> When the Brightness is set to Automatic mode & take out from dark location to bright location the display turns out to weird grey color.
--> And then if the brightness is set to low, medium or high display comes to normal.
Is this issue related to the hardware or software.
If it is related to the Software will you be able to fix it ? or else How about the replacing with the new one ?
Awaiting for the response.
nonnin8 wrote:
Same here i have white 1520
I have another problem with the screen, when it wakes up or i get a call the colours are off grey colour are very light grey and after few moments it turns to normal.
I am using WP 8.1

Countdown timers won't make sounds. I have installed 3different ones and none of them alarm audibly...just a pop-up on the screen...anyone else have this issue?

Countdown timer apps won't make sounds. I have installed 3 different ones and none of them alarm audibly...just a pop-up on the screen...anyone else have this issue? Any suggestions?

I have my silent switch set to lock the rotation, but had already thought of that and unlocked it...stillnno sounds....
Any other thoughts. Where do you change the mute switch settings?

IPad 2 smart cover, mine is falling to bits and has stained my screen protector. Anyone else had the same problem?

iPad 2 smart cover. Mine is falling apart and has marked my screen protector with black lines. Anyone else experienced this?

Mine has worked fine. What model do you have, the leather or the other? I've read of others using screen protectors like Zagg absorbing some of the dye. Of course considering the cost they are to produce ($12 is what I read for the leather) it doesn't surprise me some of the dye is coming out. I have wiped my black leather down with high grade leather cleaner / oil and you can clearly see it on the rag.

Lumia 920 Screen will no longer rotate.

I've had my Lumia 920 for about a month now - it is a German Vodafone model. As of today while I was out at work I went to use it to send a text and they keyboard would no longer change orientation when I flipped the phone sideways. Nothing would rotate anymore, photos, web pages; its as if the rotation setting is not working. I looked to find one but I can't. I've heard a few issues on various forums like WPcentral about this and that it might be a software bug, and a search of this forum has another user whose rotation doesn't work, but I don't know why this would have just started, and I've tried hard resets and soft resets and nothing seems to fix it.
I would really like some information about this or a possible fix, as this is really killing the useability of the phone - that along with the random restarts which happen several times a day on average.

Wondering the same. I have seen this issue posted here and on Windows Phone Centrals website. It appear to be a recent issue. On December 24th Windows 8 installed the latest update "Portico" on my Lumia. On December 26th my phone used wireless charging for the first time via the JBL PowerUp. Those are the only relevant changes I can think of that may have caused my screen orientation to stop working on December 28th. I did notice my Lumia was hotter than normal when using the wireless charging. This is probably expected due to the copper coil needed for the wireless charging. That said, I don't believe the phone should have gotten as hot as it did. I am wondering if somehow the gyroscope got fused. Orientation no longer works at all and has been confirmed on IE browser, Email, Text, Picture taking, Picture viewing, Google app and Facebook app. In an attempt to fix this I reset the phone which Nokia told me to do. After I clicked reset the phone rebooted showing gears turning. After 2 hours the gear where still turning. A volume down power button reboot of the device was performed 6 times before the phone came back up. Once the phone came back up I chose not to restore the phone with the backed up settings. The phone was completely wiped and no old data was used. The problem still exists. At this point I am really hoping this is not a hardware problem. If anyone knows how to fix this problem please advise as this is a big issue for me and I would assume a lot of other users as well if it happens to them. I really like this phone and believe it is the best phone on the market. If this issue is in fact a hardware issue this could cause big problems for Nokia. I hope to resolve this soon otherwise I will have to return the phone and JBL PowerUp which is a very impressive audio piece.
FYI - I have had the phone since it was available in November without any issues up until December 28th..
Thanks,
N.

HT1688 My iphone has several messages very tiny across the top of the screen. Has anyone else ever seen this?

My iphone has several tiny messages across the top of the screen & will only show the screen with the apple in the center. Has anyone else had this problem?

Hi jarakay,
Thanks for visiting Apple Support Communities.
It sounds like your iPhone may be in recovery mode. If you have not already, try resetting the device:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the phone does not start normally after a reset, use the steps in this article to restore it:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Regards,
Jeremy

IPhone white screen of death: Anyone else?

To All,
Since the iPhone 3.0 software update I have been experiencing the white screen of death (basically the screen turns completely white but the phone still works fine in the background. You just can't see anything) on my iPhone 3g. You can reset the phone and it will come back just fine but a minute or two later the white screen will appear again. After a few minutes of resetting or leaving it alone it will go away.
I would like to know if anyone else having this problem since the 3.0 release. Did you experience this problem before the 3.0 release? Also, does it happen when your battery is around 50% and then stops when your battery is at 20%. Just wondering if the battery is starting to fail and this is causing something in the iphone to freak out and pop the white screen.

That happened to me once and the only was is to fix it is to use recovery mode.
1. Connect your USB cable to your computer but NOT your iPhone.
2. Turn your phone off.
3. When your phone is off, press the home button and connect your iPhone to your computer.
4. Your iPhone will turn on and keep pressing to the home button. iTunes logo will appear on your screen.
5. You can start your restoration progress.
Hope this helps. Thats is how I saved my phone. It also seems to me that the phone you are using right now may had been jailbroken and stopped working.

Lumia 920, screen rotation not working, loosen obj...

I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

I also bought Lumia 920 and had same issue with accelorometer. I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
thanks.
Titra wrote:
I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power). No idea why....
and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
Does anyone have the same experiences with these issues?
No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

Lumia 920 screen is not rotating even though it h...

My Nokia lumia 920 had been submitted to nokia care several times for the phone used to get hanged.I was told it will be allright.my phone had been kept in their servicing centre for more than a month but then the same problem persists.And then I submitted again but still the same problem again.This has been continuing for many months.
Finally the screen will not roatate when the phone is kept at horizontal or horizantal position.
How many times do I have to go to Nokia care?I feel it is one of the worst service wanting to trouble their consumers.

As this platform is a user to user board we can't do much for you here. I suggest you file a complaint with Nokia Care on this.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 920 Software Update problems

I have a Nokia Lumia 920 on Orange in UK.
I installed the software update provided by Nokia last weekend - 02/02/2013. Since then I have only experienced issues.
Since the update my signal has been intermittant. For every 10 seconds i have signal, I go 30 minutes without. A no entry sign appears over the signal. I have checked with Orange and run numerous diagnostics over the phone and in store with Orange, the coverage from the netwrok is fine.
Tried a soft and hard reset with no improvement!! The hard reset almost stopped the phone working completely, getting stuck on the gears rotating for 5 hours.
Any ideas? Seems to have been caused by the software update!? Phone also completely blacked out and required soft restart to begin yesterday.
I want a normal phone back, nothing but problems with this 920, especially since the update?
How can i get a clear signal again, and off this forum to catch some much needed daylight!
Attachments:
wp_ss_20130209_0001.png ‏95 KB

hi mate,
sounds like you may have a hardware issue at hand here. you will need to take your phone to Nokia Care for inspection: http://nokia.com/support

Certain I have an ISP iTunes download problem - anyone else experienced?

I live in Jakarta and I recently switched to a new ISP. I can download all podcasts onto my PC and selected ones from my MacBook Pro but many constantly get the stopped err = -3150. The PC can access all websites I type in but the Mac doesn't allow me to connect to the same ones. It's odd but I think between iTunes and Safari and the PC working just fine that I have an ISP problem with the Mac. Anyone else had this happen and what was the final resolution if any?
Thanks,

From what I've read, this definitely has to do with your ISP. Give them a call and let them know what is happening.

Update & Install Problems: Anyone Else?

For the past 3 hours I've been doing nothing but trying to update 2 of the apps on my iPhone 4 that had updates available. I tried updating via my phone through the App Store multiple times but was unsuccessful, despite my WiFi connection being completely fine (each time the app icon would have a "Waiting" message underneath then nothing...I had to reboot my phone each time to get it to "reset" and go back to normal). Then, I tried updating via iTunes on my PC and each time I tried, I kept getting a "Network Connection Timeout" message.
FINALLY, I was able tp update the apps in iTunes but I couldn't sync those updated apps to my iPhone, at which point I proceeded to smash my forehead against my desk repeatedly until I passed out. (OK, I didn't really do that last part, but I was very tempted).
So, the cycle repeated. Each time I tried updated through my phone again, I kept getting a "Waiting" message underneath the app icon until finally, FINALLY, the apps updated! YAY!
So, was there a problem with iTunes today? Anyone else experience this problem too? I've only had my iPhone 4 for about 3 months, having switched from an Android because I couldn't stand the slowness, lag, and all around pain in the booty Androids are. Is what happened to me today a frequent occurence for iTunes?

Time out errors are normally due to the internet you are using. Your internet provided may have had some issues causing the time out. I have hardly ever heard of iTunes causing a time out error unless you are trying to download a huge amount of information at one time.

Lumia 920 screen uniformity problem - anyone else?

Similar Messages

Maybe you are looking for