Lumia 920: Still trying to figure out what the pro...

Question

Aside from being very upset about Nokia's not allowing updates for the unbranded 920s, I'm still trying to figure out what the problem is with my camera...
I had nearly a perfect working phone one and a half week ago. Even though the battery didn't last well and heated up somehow and there are gliches with some apps, the phone and its original apps worked without problem. Once the battery died in the middle of the night but I thought that it was because I didn't plug the charger well enough, it's a little loose anyway. I read about the freezes and restarts in different forums and was wondering what people were talking about, since I didn't have any such kind of problems. I felt myself being lucky.
Then I got some app updates (Nokia drive+ and a few others), and ever since then my camera hasn't worked properly. When I open the camera app or click the camera button nine out of ten times it just goes back to the home screen or else it freeze the phone. I have tried soft resets and restarts but they mostly don't work, or they might work long enough to take a couple of photos and then stop working, or otherwise it freeze the phone and need to soft reset it. There is no pattens as to when it works and when it doesn't. I have also tried to uninstall some apps but it seemed to have no effect on the condition of the phone. Every app that utilizes the camera won't work ( camera won't work but other functions work), flashlight app won't work.
Today I decided to hard reset the phone. It's surprisingly easy procedure that took less than 10 min. I did my first hard reset and chose to use my phone's backup files from Skydrive and it went fine, except it didn't do anything to the camera, i.e. it didn't work. My second hard reset I chose to "start from clean table" (or something of such) without any apps installed, and also disabled the automatic update but it didn't do anything either, no working camera. I did the same procedure once more just in case I did something wrong, but it didn't work. The fourth hard reset I restored from Skydrive to have (mostly) everything in order. No working camera either but almost everything else works now.
It puzzles me. I'd though that if the reason of camera not working is some app updates then start from the clean table would have resloved it. Even after hard reset using camera at the very first possible chance didn't succeed: it worked for a very short moment before it froze the phone, just like before resetting. If I can keep myself from touching the camera the phone itself works (aside from maybe once or twice restartd itself, very rarely anyway). Now I have a phone with a camera I can't use and I don't have a clue what the problem is. I don't think that there are hardware problems because the camera *worked*, and I don't believe that software updates can break it hardware-wise. I have thought of changing it but who can promise that I'll get a phone that works better. Probably I should wait for Microsoft's/Nokia's updates, it just feels like they never come...

Answer 1

hi mate,
Sorry to hear you are having such a rough time with your 920. In this case, it might be best to take your phone back to your point of purchase and ask for a replacement, and if they are being less than helpful, to take it to your local Nokia Care point instead: http://nokia.com/support
I can certainly empathise with you, as a lot of the issues you describe are apparently fixed by the Portico update by Microsoft that was released yesterday to AT&T and Rogers devices but not the rest of the Lumia Windows Phone 8 range unfortunately. Bit of a wait, but hopefully not too long until the update hits.