Lumia 920 Stuck after Factory Reset

Following an update to multiple apps, my 920 screen was blank during calls  and I could not hang up. So, I deleted all of the third party apps. The problem remained. So, I did a hard reset. The problem remained. So, I did a factory reset. The factory reset stalled for half an hour, so I did a hard reset. Now the phone is stalled at "NOKIA" in the start up process. Can anyone help, please?!

I have had the handset for 5 months now an nothing but problems..
Calls drop.
Phone hangs..
sometime screen blanks on call , sometimes not..
on call will switch to speaker with out touching it..
Music app is terrible ... ie(how do i play the newly downloaded songs with out having to keep going back and selecting the next new album... shocking)
how do i see my newly downloaded apps ie i download 7 new apps from a-z and then i have to try to scroll through all the apps to see them...
and now i factory reset it (which is under the about ...) and it is stuck... i dislike thei phone greatly....

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