Lumia 920 Stuck At Spinning Gears.

I've been looking at this spinning gear for close to 12 hours now. What am i supposed to do?!
Solved!
Go to Solution.

Hi Jieqin
Welcome to Nokia forum!
Try to perform this troubleshooting steps on your phone,
Nokia Lumia with Windows Phone 8
Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
(To cancel OS reset and exit to the normal mode, press the Volume Down + Power Key and hold them for 15 seconds).
Step 2
Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
If this will not resolve your problem, you may consider sending your phone for repair so that engineers from repair facility will be able to assess your phone, check www.nokia.com/support.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

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Lumia 920 stuck with spinning gears (bricked) afte...

My phone has been in the spinning gears mode for almost 48 hours.
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you did try the complete format instructions on that page right?
if not, be sure you try that FIRST:
Step 1Make sure the charger is disconnected.1. Switch the power Off.2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2Then input the keys in the following order:1. Volume up2. Volume down3. Power4. Volume down
Step 3The phone will reset and boot up automatically. Please note that this may take several minutes.
there is one other way to fix it, but not allowed here. you can google it, but, since the device is new, you may as well have the nokia location do it. it is just going to cost you some time.

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i have the same issue:
Hi, got my lumia 920 a week ago at the most. First day, wouldnt turn on after initial setup. Hard reset, this went on for a couple of days, thought an update might fix it, got around to it and now the phone is stuck in a reboot cycle, goes from Nokia to black screen back to Nokia and so forth. I tried the power/volume down key, no luck, before that, the phone wouldnt even open up settings, brought up a "loading..." message and back to homescreen. Help
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Hi,
When trying to reset to factory settings, the gears were turning for ages. I left it there doing its stuff overnight and the battery eventually ran out. Now I am stuck on the Nokia screen.
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if spinning gears take more than 30 mins, thats no longer normal :/
if you haven't yet, try this....
- make sure charger is not connected
- when fone is off, press volume down & connect the charger
- after exclamation point appears, press vol up, then vol down, then power, then vol down
- the fone should reset itself
some links related to nokia service in your location...
http://www.nokia.com/gb-en/store-locator/?action=storeSearch&qt=Bournemouth+&country=GB
http://discussions.nokia.com/t5/Nseries-and-Symbian-Smartphones/Alternative-Nokia-Service-Centre-In-...
Bigticket38 wrote:
Hi,
When trying to reset to factory settings, the gears were turning for ages. I left it there doing its stuff overnight and the battery eventually ran out. Now I am stuck on the Nokia screen.
I looked online and tried different suggestions but nothing has worked so far. I did try both soft and hard reset but it keeps getting stuck on the Nokia screen.
I checked for a Nokia Care centre but it seems there is nothing around the Bournemouth area.
Does Nokia has a Customer Support centre I could send the phone too? How do I get my phone (still under warranty) fixed?
(Contacted the twitter with this question yesterday morning but did not get a reply so far.)
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This seemed to work for me:
It took quite a few attempts, but persitance paid off. Best of luck.
http://lumia920spinninggears.blogspot.in/2013/07/get-rid-of-spinning-gears-screen-of.html#comment-fo... Monday, July 8, 2013
Get rid of Spinning gears Screen of lumia 920... A Solution that is 100% working
Once my Lumia 920 was messed up with lots of applications and I thought of Reset it from settings menu. When phone restarted, it struck at Spinning Gears screen. I waited for 20 minutes and then i took that to Nokia Care. The Care centre was going to close in evening and they said it takes 30-45 minutes to reboot. I came back, waited for 2 hours but phone was still struck at spinning gears. Battery got drained automatically, i plugged the charger and after some time, spinning gears started again . I waited for 30 minutes again and nothing happened and then I found the solution from Net and that works perfectly.... wolla phone is back to life..Ahhh.
Solution :
( please read the steps first and then perform) :
1. While gears are spinning, Press VOLUME DOWN and POWER BUTTON together, keep pressed till phone goes blank, vibrates and NOKIA appears and then release the buttons.
2. Immediately press following buttons in sequence ONE by ONE i.e. press release..press release :
VOLUME UP
VOLUME DOWN
POWER
VOLUME DOWN
after this, phone will restart or gears will continue to spin or you will feel you are struck at NOKIA...but it wont take more than 5 minutes and your phone will be back to life.
I DID IT and you will also.. Enjoy.
Please share if u find it useful.

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As per nokia care!
Normally, it takes only 30 minutes at most to reset it. In the event that it would take longer, like what happened here, you can press and hold both on the volume down button and power key for about 10 seconds.
The phone should then reboot. If the phone would still be stuck to spinning gears, here is a hardware reset that you need to press.
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If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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Just wait a little longer .. Some users have mentioned that they had to wait 20-25 hours for the process to complete..
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Hello,
Last night i was struck with the Spinning Gears on my Nokia Lumia 928. I researched it a bit to see what i could do to fix it, sadly it didn't help much. most people said to Factory Reset the phone (Up volume, down volume, power, down volume.) But it does absolutely nothing at all. I get no ! when i reset the phone. All it does is show the word Nokia then spinning gears. People also said just reset it a few times and it will work, from wen i started counting i reset it over 30 times and let the gears spin for 8 hours. The phone doesn't charge ether but it will stay on if it is plugged in. Im out of ideas on how to fix this phone, and i rather not wait a few days for them to send me a new one IF they even do send me one.
If anyone has any ideas for me peoples let me know. Even if the idea is, you cant do anything bring it to the store thats fine i just wanna know if theres anything i can do.

I am stuck here. I have had the Lumia 928 for about 2.5-3 months now. I have decided to go back to Android, but want to give the phone to my son. I went to do a Factory Reset and have been stuck on Gears for 2 days. I have let the battery drain, removed the SIM, and did the following from the Nokia Support Site 5-6 times. No luck, can you help?
Step 1
Press and hold power and volume down key.
Phone vibrates (release the keys)
Right after this press and hold the volume down key down
Exclamation mark is shown on the screen (release the volume down key)
Step 2Then input the keys in the following order:
Volume up
Volume down
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Volume down
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Chuck
>>Personal information removed<<
Message was edited by: Verizon Moderator

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Lumia 920 Stuck At Spinning Gears.

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