Lumia 920 - Swicthing Microsoft Accounts & backup

Hi,
I setup up my phone with a new account, not aware I could use my current hotmail email that I use, now I want to change it to my current one, rather than use the new one setup.
I don't use push notifications, it's more to do with syncing my contacts, using the cloud etc and I'd also like to back up my app list and start screen, in case my phone decides to go weird on me.
Thanks.
Solved!
Go to Solution.

Hi, quick question about the ATT microsoft (windows live id) acct name and PW in the setup new accts and emils.
I somehow managed to get a 16 digit password...( all ******************) in the password field on the 920 in the 'Add an account' section of settings(email + accounts ). I have not been able to overwrite with the correct PW and get it to stay when I access the msft acct next time.
Can a (email + accounts ) PW be changed on the 920, or does the phone have to be reset?.
I have read about a 'soft reset'.... what does that do?
Is it the same as the 'reset your phone' in the about heading in settings?
Thanks for any advice..... the lack of documentation on the 920 is frustrating.
“Life can only be understood backwards; but it must be lived forwards”

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Lumia 920... Backup maps, voice guidance, and apps

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Thanks in advance

not sure why you want to back those up.
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that is, if you are talking about the nokia maps/drive
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While entering to Marketplace or in any other use my MS/Nokia account, I have to secure my account by entering the security code I got in email. That's clear but the problem with my 735 is that in code entering screen there is number keyboard where is no 'enter' or 'next' button to send that code.
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There is a screenshot about that window with out 'next' in attachments, only 'previous' button exists
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MS-tili.jpg ‏151 KB

Microsoft Lumia 920 Windows Phone 10 Technical Preview no network (with active sim card)

I updated the Nokia Lumia 920 to windows phone 10 last night and now doesn't recognise the sim card EE (T mobile uk) which is inserted inside it. What can I do to fix this?
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Greetings Michael,
I performed the two functions you suggested, dism.exe
/online /cleanup-image /restorehealth stated "Error 0x800f0906 The Source files could not be downloaded. Use the
"source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077
Then, according to sfc /scannow, it stated: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log. Note that logging is currently not supported in offline servicing scenarios."
At this point. I may attempt to install the ISO on a flash drive, and perform a repair on the OS, unless you have some other advice! Thanks for your help!

Lumia 820: Microsoft Account (Hotmail) is not upda...

Hi,
For some reason my Microsoft account is not updating. If i go to email+account i can see a red text "Attention required" under my Microsoft account. By clicking it, i receive notification:
"Hotmail error
Not updated
There's a problem with blu-m-hotmail.com.
Try again later.
Last tried 2 minutes ago
Error code: 85010014"
I have linked my [email protected] address to the microsoft account which is working just fine elsewhere.
Please advice.

There could be a few possible causes for something like this.
The first is a server problem which will resolve itself when the server is fixed. If not then you could try removing and setting up the account again from scratch. You can only do this if the problem account is not the main Microsoft account on your phone. Also try uninstalling Skype which has been associated with similar issues.

Discovered cause of Battery Drain lumia 920/820

Hi,
I just registered to tell you following:
I discovered the culprit that is responsible for the "semi random" battery drain.
@Home my Lumia 820 "shines" with a good battery life.
@Work:
- without any additional Installed app
- no active background task (except standard entries: "extras+info" and Nokia Music)
- every (backround)sync disabled (mail, also xbox, music.....)
- display low
- disabled location service
- closing all apps with multiple clicks on back-button
- uninstalled skype
- disabled apps @ lockscreen
- battery saver on
- backup disabled
- nfc disabled
- microsoft account sync only 1x per day
- disabled roaming (my provider is a roaming monster :-) roams into networks of other providers).
- 2x fully discharged + fully charged + 12 hours on powersupply
- and every other suggested energysave option/action i could find on internet and here in forum -> except hardreset
With all above mentioned methods the battery still gets/got literally eaten away at work in IDLE.
I had it next to me with monitor off. Only checked once per hour and it died in ~8-11 hours. No call no message no nothing.
I was curious why it only happens at work: The difference of the network coverage is, that at home it is far more inferior. I have to search for a spot in my house where i can use it for calling somebody.
So Internet is not even an option (also no HSPA+ coverage throughout the village). Normally you would have less battery life at places with less connectivity. But not in that case.
I investigated further: on the way to work I use it for surfing ~50min - 1hour -> there i loose 7-9% of my battery. (very good result for driving with car => many connection losses)
As soon as I reach the city where the Lumia reaches the HSPA+ network it begins to drain veery fast.
HSPA+ needs much more power than UMTS and I guess normal HSPA!
I compared the behaviour with the Samsung Galaxy S3 (colleague's phone) and noticed a small but profound difference:
After you "wake" the S3 from idle it will show on the screen, that it uses UMTS and not HSPA/HSPA+... as soon as you start surfing or start an app that connects to the internet the S3 switches immediately to HSPA+. After a little time the Samsung switches back to UMTS.
The lumia behaves differently: It detects HSPA+ and uses it. Also in idle!?
I followed this obvious lead and wanted to disable HSPA/HSPA+ -> unfortunately it only lets you disable 3g as a whole (UMTS/HSPA) so I switched to 2G only.
While I am writing this my L820 is unplugged 6hours now and
after much heavier use than normal (mailing, surfing with 3g while driving 45min home [which dropped the charging-level multiple times faster than gaming!], 1h gaming, 10 minutes calling)
the remaining battery life is at 70% with estimated time remaining: 1day 7hours left (after writing the whole story it went up to 2days 4hours with 69%... but i guess thats because its idleing).
This behaviour is also the explanation why some people are affected and some aren't.
Summary of change: from initially 8hours idle and not even touching the phone -> to finally using it now with 70% after 6hours with 1day 7hours time remaining.
Additional info: I live in Austria (Europe; no kangaroos ;-)) --> so I have a Lumia 820 with the german firmware without the update, which was released in USA and Canada:
Revision: 1232.2109.1242.1001
So please implement a similar function like the Samsung S3 ... or just as a start: let us manually turn off UMTS, HSPA and HSPA+ separately! Surfing with 2g is no fun.
Sorry for the extensive and long story/facts ;-)
Regards
V4mp

I can confirm that my battery drain problem is related to LTE on my US Lumia 920, at home where signal is weak I get fantastic battery life, less than 2% drain an hour, lasts for well over a day with moderate usage. My work however is located in an LTE zone and as soon as I enter this area battery life becomes catastrophically bad, several times the phone has died on me before my shift even ends. Something like 15% drain per hour, sometimes worse., I pick up my phone and even though it has been completely idle for hours it is a bit warm to the touch. I have no idea what it is doing when it is just sitting there.
Trust me, I have tried all the tips from all the other users, none have worked. This is not a problem with background applications or some feature being switched on, I have tested this phone running bare bones no apps or a fully day on "battery saver" mode which seems to make no difference, the problem persists. The only way I can make it through the workday is if I put my phone into Airplane Mode, the drain then completely stops, again at less than 2% an hour.
I am amazingly frustrated by all this, my Lumia 900 never had this problem with LTE, I almost never gave the battery a second thought with my 900, but with the 920 I am constantly worried about being stuck with a dead phone, I have almost no apps installed on the phone because I am afraid of any additional drain on the battery. I have to put my phone in Airplane Mode if I plan on spending more than an hour in the civilized world, I am so unhappy with my experience and I really miss my Lumia 900. I really wish Nokia would acknowledge that this a problem with some 920 handsets, and it is a problem, we are all not suffering from some sort of mass delusion. I have spent weeks troubleshooting and trying to find the cause. I really don't know what to do at this point.

Lumia 920 / Problem with Store App

Right after I bought my Lumia 920, a added few applications (viber, instagram, etc.) using store app.
After few days, everytime I tried to open Store App, or even visit the market page using browser on my device, I got the same message:
''Service unavailable at the moment. Check again in a little while.''
My phone is totally blocked for downloading new Apps. I'm not able to, for example update ''What's Up'' App beacuse it's redirecting me automatically to Store. This haven't been changed for a while, about month or two. I even updated phone regulary once update was available, nothing changed after that. All other stuff is working perfectlly, so I'm not sure what could be the problem.
Can anyone help?
Thanks!

Is everything ok with your Microsoft account? You didn't change your password recently or anything like that? Try logging into your microsoft account just to make sure everything is ok.

Nokia Lumia 920 data back up

Please I need help regarding the below:
(1) I need to know how I can back up all my Nokia Lumia 920 data before attempting working on it.
(2) I need to know how I can transfer my contacts from laptop back to Nokia Lumia 920 phone.
Kindly help me out.

Your contacts are tied to your Microsoft Live ID and will re-appear when you sign-in on any device and you can backup media and documents to SkyDrive: http://www.windowsphone.com/en-gb/store/app/skydrive/ad543082-80ec-45bb-aa02-ffe7f4182ba8
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 920, Black update, and Internet sharing not ...

I have a pair of Lumia 920s, both the developer edition given out at Microsoft Build 2012. Both updated to Lumia Black/gddr3 yesterday without any issues, both running on AT&T.
however, on one of them, the Internet Sharing no longer works, while on the other, it still works fine. I have swapped sim cards, and the problem stays with the one specific phone, and is not tied to the line.
I have reset and wiped the phone, and tried to reconfigure it (including reinstalling the spanish/mexico keyboard, which has solved this problem in the past).
I have checked access point configuration, and both match. Both are running on LTE. I'm at a loss how to get it working again, as I've been through everything that I know of to make it work.
Any thoughts?

I have the same problem only on mobile. Keeps asking to upgrade. Its like the phone doesn't know I have this service. Or the tmo,servers do not know that my account has paid for this. Funny part is,the customer services people say they can see I,have this feature on my acct. Pls jeep me,posted if you get a fix for this

Lumia 920 does not accept Live.fi -email addres

Hi,
I just received a new Lumia 920. I have created in internet an windows email with ending @live.fi. I am not able to add that email account as a Window live Id.
Where is the problem?

Hi,
Welcome to the forum!
Is there any error message? Try to sign in first your Live account using your computer. Check if there are security features that needs to be deactivated or activated and then restart your phone. Once done, try to re-setup your Live account in your phone.
If the account is working fine in the PC, kindly check the internet connection of the phone. Try browsing the web to check if both WiFi and cellular data is working perfectly fine.
Also, have you checked the date and time settings if they are set correctly? If it is set to automatically use, kindly turn it off and set the time correctly. Go to Settings > Date + Time > switch Set automatically to Off , and select Time zone.
Check this link for more information about Microsoft account setup link: http://www.windowsphone.com/en-US/how-to/wp8/start/sign-in-with-a-microsoft-account
Hope this helps.

Facebook Notifications Nokia Lumia 920

Hi, I can't seem to get facebook app notifications to work on my Nokia Lumia 920. I've selected 'toasts and tile count' and all the boxes underneath are ticked, yet i still don't recieve notifications. Even on my lock screen i don't recieve notifications.
Can anyone help me?
Thanks

If you go to outlook.com and login with the Microsoft account you use on your phone, then go to the upper right and click your name, select account settings. On the left menu now go to Permissions then Manage your accounts. You should see linked accounts like Facebook, Twitter, Linkedin if you have them. If Facebook is not there, you need to add it and give permission for them to be linked. If it is there, you may want to try and remove it and add it back again and then give it a little time to sync and see if that works
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

POP Email on WP8 (Lumia 920) - Error Code 80004005

Hello Astra 2025,
Sorry to contact you on a differnet issue.
I have had problems with my POP e-mail on my Lumia since i got it so cant receive my woork e-mails.
Can you please point me towards a discussion that references this or do you have some background knowledge as I have hit a dead end with Nokia....
please read the following thread:-
http://answers.microsoft.com/en-us/winphone/forum/wp8-wpemail/pop-email-on-wp8-lumia-920-error-code-...

I do not know how to set up an IMAP account in my shared hosting account with Plesk, which provides POP3/SMTP access to emails.
I am a Microsoft Partner, develop Microsoft based solutions, and genuinely like the Microosft platform. Still, after about 6 months and many hundreds of dollars later, I find myself running out of patience. How long should I be patient for a solution, when Nokia/Microsoft/T-Mobile will not give me a solution or be part of the process.
Microsoft Partner Support, as mentioned, told me this morning in response to a follow-up from yesterday that there is nothing else that they can do and that the situation is out of their hands. If it is out of their hands and they do not want to do anything about it, then what about me?
Should I bite the bullet, return the phone, and sadly jump onto the Samsung Galaxy S4 Android bandwagon? If I do that, I will feel cheated, as I really would like to use Windows. I kind of like the Windows Phone 8 interface. How long should I be patient?
Email is a big issue. I am sure that there are other issues too, just I am not aware of it left.
By the way, I never received an Portino update. The last update was the one that Microsoft gave back in November, which caused the problem in the first place.
Thanks for your comment. :-) It is nice to know that I am not alone I am not alone in suffering with this problem.
I really am thinking that this 80004005 error is a deal breaker, which is so sad.
By the way, Nokia cannot do anything. Microsoft owns the OS and it is up to the carrier, T-Mobile USA in my case, to do something about the problem. Microsoft posts major updates, which causes breaks and annoyances. T-Mobile is resonsible for minor updates and fixes. T-Mobile, as you can tell by visiting t-mobile.com (as of 5/2/2013) is no longer interested in the Windows platform (okay Catwalk announced, but that has the same problem. Catwalk is a Lumia 922 or so, as I understand things). T-Mobile will not post an update. They never have, so why start now?

Lumia 920: OneDrive not working after WP8.1 update

After 8.1 update to Lumia 920 OneDrive stopped working totally. In original WP8.0 SkyDrive worked as should.
- In start menu OneDrive icon/tile shows as "greyed out" and does not respond to anything. The only thing one can do is move or unpin the icon/tile.
- In application menu the only option for OneDrive is "pin to start". There is no "rate and review", "share" or "uninstall" available. Therefore cannot uninstall and re-install
- If looking from Store, it does not allow to (re-)install because it thinks that it is already installed!
I can access OneDrive from all my other devices.
I know that there are several people who have updated their 920 succesfully but that information is not very helpful to me. Looking from internet this has happened to a couple of other users too.
What should I do? Good suggestions welcome.
Attachments:
tile.jpg ‏13 KB
appmenu.jpg ‏15 KB

Hi @MrPanda ,
Always in case of trouble with accounts, please double check the time, date and time zone settings on the phone, and verify that there is an active data connection via mobile or Wi-Fi. Also, the strangest problems are sometimes resolved by shutting the phone down and starting it again.
Otherwise, the next steps are:
In Settings -> Mail + Accounts is there a Microsoft account configured, with your email address in small print? - Not a deletable mail account, but the account entered during first setup of the phone. - If so, long press and select Synchronise from the pop up menu.
In case the Microsoft account is missing for whatever reason, then the only option is a factory reset.
If it fails to synchronise, then please post the error code displayed, since that may give useful information.
OneDrive should start working once it has sync'ed ...
Hans
EDIT: A factory reset as suggested by @93tid must solve the problem. It is just that I had to perform a manual MS account sync to have the OneNote and Office Lens apps work properly after the upgrade to WP8.1 - and I wonder if something similar is happening here.

My Lumia 920 freezes almost every time I use a Blu...

Well I really had my hopes up for this phone, and dumped my iPhone 5 for it... now I regret it, the phone freezes almost everyday it froze the 2nd day I bought it while I was talking through a Bluetooth headset, the day after that it froze while switching between calls... and today it also froze while I was talking through my car's Bluetooth set... I don't know what's the problem with this phone and also the camera is not that good and doesn't deserve all that hype. Nokia & Microsoft you'd better fix these issues because although the Lumia 920 has many good features, I can't stand it for this regularly freezing.
P.S. I'm currently in Saudi Arabia and the Nokia Care staff here are totally useless, shame on you Nokia you should've hired a qualified staff at least.

hi there mate,
have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? If that doesn't work, then try to perform a hard reset (Settings > About > Reset your phone), but bear in mind that this reset wipes all your personal data so please backup all your data to PC / online storage first.
Failing that, you will need to take your phone to your local Nokia Care for them to inspect: http://nokia.com/support

Microsoft account - not working ?

i noticed this problem on my fone since yesterday.
anyone else having a problem syncing their microsoft account? .. it says 'attention required'. error : 86000C09
there seems to be something wrong with the server blu-m.hotmail.com :/
searched the discussion board, there doesn't seem to be any updated info
http://discussions.nokia.com/t5/Nokia-Lumia/Microsoft-account-with-lumia-920/td-p/1710246
http://discussions.nokia.com/t5/Nokia-Lumia/Windows-Live-ID-service-is-currently-unavailable/td-p/12...
Solved!
Go to Solution.

thanks psychomania & garym11. its working now. this seems to be a good website to check if someone else is having access problem or just an isolated issue..
http://www.websitedown.info/blu-m.hotmail.com

Lumia 920 - Swicthing Microsoft Accounts & backup

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