Lumia 920 system failed

I just got lumia 920 5days ago and now I can't access to my phone settings.
Can't even go into settings to open wifi or other things.
Tried soft reset also can't.
Tried My Window Phone to remote erase phone also can't.
Here is the link:
http://http://www.youtube.com/watch?v=eqGHcGG6UHk

There are a few other rests you can try if you wish. Before doing so be aware of the fact that unkess you have a backuo, your data may be lost in the process. The reset I suggest you start with is the 4 button reset. If this doesnt work there is another you can try but have a go with this one first. Thist reset is as follows.
With the phone powered off, press and hold all 4 buttons on the side of the phone. Release the power button only when the phone vibrates and release remaining buttons 5 seconds after thst. If this doesnt work come back and let me know and we could have a look at the next reset.

Similar Messages

Brand new lumia 920, failed to use in 3 day??

This is what happened to me:-->
I bought my phone at 4 March 2013
On 5 March 2013, i charge my phone and it suddenly shut down it self and unable to switch it on.
Same day i bring it to Nokia Care at the place i purchase, the person who incharge told me that might be the WP OS problem. then after he/she help me to switch on back my phone without confirmed what's the actual problem.
he/she told me in case happen again, hole the volume down button+power button+plug USB to the PC. then the phone will like refresh its system.
On 7 March 2013, the phone happened again bout the shut down problem. then i just follow what i learn from the nokia care centre to solve it.
On 9 march 2013, the FACEBOOK and CAMERA apps was Unable to open. just like u click it, it PoP out again to the main screen. even i restart phone, Factory reset, still remain the same problem.
On 10march 2013 i bring to Nokia Care again, and them just received my phone and send to repair.
on 17 march 2013, my Lumia is finally done by repair. and i go collect it. same day at night, Sim card was keep on Disconnect, No line at all, suddenly unable to detect at all.
18 march 2013 i went to Nokia Care again, then they said" Oh Okay, we have to send in repair" again?
19 march 2013, Nokia Care called me and told me It's Done. and i go collect it again. And i mention about can i add some money or what something else to exchange a brand new lumia 920? What the person who incharge my case respond was, "let us send to repair for 1 last time first ok? let see what happen"
20 march 2013 i realise there is no FLASH on my camera, not function at all. even i install apps"flashLight" to test same no function.
21 march 2013 i bring to Nokia Care again. and they said " send in repair " again??
Until now, no respond. Under this situation, Is that nokia should Exchange a brand new phone for me? I paid money just for testing ur Lumia 920? Not even mention exchange a new lumia 920 for me? repair repair and repair.. Is this what i deserve to get?

I have faced the same case. After 2 days i bought the Nokia Lumia 920, the phone suddenly shut down itself and unable to switch it on.
Next day i bring it to Nokia Store, the person who incharge help me switch on back my phone without confirmed what's the actual problem. The person asks me to go to Care Centre and i did not go because i think it is recover.
However, after 2 days, same case happen and i found this comment. Im wondering do I need to send my phone to Care Centre to repair as there are many problems occur after sending to repair. May I know what is the main reason cause the problem? (Make me disappointed on Nokia phone)

System is Freezing and Hanging - Lumia 920

I have Nokia Lumia 920, i buy it last june10,2013 its nice and cool....but now i experience in my Nokia Lumia 920 the system is freezing and hanging minutes by minutes that's why i cannot enjoy to used my mobile Nokia Lumia 920. Can you give me some solutions to fix my problem about my Nokia Lumia 920..thanks
Moderator's Note: A more appropriate subject was provided as the post was moved to the correct board.

Check for updates
reset the phone
have it checked at Nokia Care

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Lumia 920 - temperature issue

Sometimes the temperature of my Lumia 920 will get so hot that the SIM card will stop registering. This results in the phone throwing up a SIM error.
Has anyone else experienced this? Is there anything I can do?

what usage patterns of your phone? if it is heating up unnecessarily in daily use, with apps such as HERE Drive+, Here Maps, and Games shut down, then sounds like something is wrong hardware-wise. to be on the safe side, i would check that battey draining processes such as Location in the Settings, and Tap + Send are turned off, and that you have the Portico update for WP8 downloaded and installed, by chjecking Settings > Phone Update. also ensure that you are fully up to date with all the latest Nokia system app updates in the STore.
failing that, you can try performing a soft reset (pressing the voluime down and power buttons together until the phone vibrates), or if that doesn't work, then a hard reset (Settings > About > Reset your phone). please bear in mind that this wipes everything, so you will need to make a backup of personal data to PC and/or online storage first.
failing that, need to take your phoen to Nokia Care for inspeciton: http://nokia.com/support

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

SIM card missing or invalid in Lumia 920

Hi!
I've seen a couple of similar posts but found no answer to my question so please let me tell you my story:
I bought a brand new unlocked and unbranded Nokia Lumia 920 (got it from the UK to be used in Ireland). I ordered a micro SIM from Tesco Mobile and when I inserted I got the message "SIM card missing or invalid", I thought that this may be due to the card not being active yet but when I put the card on a different phone first I was requested to enter the PIN and then I was advised that the card wasn't active, in the 920 it was just "SIM card missing or invalid".
I activated the SIM and transferred my number, put it on the 920 and again "SIM card missing or invalid", back to the old Nokia and working. So it had to be the phone but it was new so I ordered Micro SIMs from every possible company, until now LycaMobile and 48 have not worked but Meteor has, I've tried at least two SIMs of every company that failed to work the first time. Some of them were active, some not, some of them were empty some already had a number, as said only 48 worked and works from day 1.
I noticed that the chip on the SIM was a different size, I mean, all SIMs are micro SIMs the same size, but the Meteor one has a smaller chip (the copper part where the info is stored), I checked all the other SIMs that I had in the house and some of the older SIMs had smaller and some larger chips but until today I had been able to swap them all in my old phones with no problem.
I started looking for information online and tried the hard reset, it didn't work, I read then that I should use the card for a while in a different phone so that the SIM was perfectly connected to the network, I did so with one of the Tesco Mobiles SIM but when I tried it in the 920 "SIM card missing or invalid", I am thinking now of updating the software but I don't know if this will solve anything.
Any ideas? Anybody experienced the same issue and was able to find a solution?
Thanks in advance!!
Sebas

No idea but the fact that most of the other sims don't when I know for a fact that they all do because I've used them all. Perhaps there is a pin slightly out of place and for some reason it catches the meteor sim but not the others. I can't think of anything else.
Just something to check. If you goto Settings>Extras+info>More info>Mobile operator, do you have 000-GB?

Non Availability of Apps in for Lumia 920 in Oman

I bought Lumia 920 in Oman where I Live. Sadly I can't find enough Apps on Phone Apps. These Apps are available on US marcket but not here. I tried to Install Twitter but it said that Apps is not available in this region. Without Twitter .In People app not all functionality of Twitter available.
Also tried to buy the App like Rowi. But failed because the non availability of app for purchase.
Please any one suggest how to buy apps from Oman or Middle East ?

So, what happens if you - by some mistake - fill some fake US address? After all, the apps are not going to be delivered at you door
Ericsson T10i -> Nokia 7110 -> Siemens C45, C55, M55, M65 -> Nokia 6131, N73, N82 -> HTC Wildfire, Desire HD -> Nokia Lumia 800 -> HTC Desire X -> Lumia 820 -> Sony Xperia SP -> Lumia 925 + Sennheiser CX 500
If I've helped, use the Kudos button to thank

Lumia 920 - internet sharing doesn't work: Connect...

Hello all,
I'm experiencing a serious problem with the lumia 920. It seems impossible to share my internet connection. Something I normally use for several hours a day. If this problem can't be fixed soon, ill be forced to swithc back to iphone or htc.
Problem description:
When turning "internet sharing" on:
Connection not shared - There is no cellular data connection to share right now. Check your cellular settings and signal, and try again.
Important remarks
Belgium - cellular provider is Mobistar
I can browse, sync email, etc over the provider's network ans send and receive MMS.
Provider does not block internet sharing. Have always used this.
OS Version 8.0.10211.204
Firmware revision: 1232.5957.1308.0002
Access point :
Nokia Access Point version:3.4.1.7 - db 2.0.0.100 - lib 1.2.0.7
The default access point provided in the Nokia Access Point app does not work: can't even browse.
Using a manually added APN:
Data type (default / LTE) tried both. Everything keeps working - except internet sharing...
APN pro.web.be (for professional subscribers)
MMS APN mms.be
MMSC address: https://mmsc.mobistar.be
What have i tried to remedy the situatiuon?
updated the Nokia Access Point app
changed language to spanisch using OTA update (silly, but read on a forum this might help)
soft reset of the phone (often!)
deleted the manually created access point
Hard reset of my phone
I'm interested, of course, in any tips to solve this serieus bug / issue / problem.
(my best guess is that Nokia tries to help their customers with the Access point app, but fails to do so).
Please, if any of you experience the same problem please respond to this post so we can get an idea about how big of a problem this is.

Hi,
I had the same problem. But I let it go after weeks of corresponding with Mobistar.
Yesterday I went to a Mobistar shop, the guy tried lots of thing I already tried (different apn's, ...).
Then he told me the it's a problem with business clients. They have to use the apn web.pro.be, where internet sharing doesn't work (he doesn't know why).
But, that if I call to Mobistar and ask to activate apn mworld.be on my telephone number, it should work.
Today I called Mobistar Business (you can find the helpdesk number on your invoices), asked to activate mworld.be to have internet sharing access on a windows phone.
Half an hour later, using mworld.be as apn i have internet access, and I can share my internet connection.
regards,
Stijn

All music + pictures disappeared - HELP Lumia 920

All my music and pictures from my Nokia Lumia 920 have disappeared.
However, there are stubs as in cover photo's of albums when I go into the music app, some artist names but no music. And photo's almost as if someone's wiped them clean. The photos however are safe as they are on my skydrive.
Plus when I try and add some music, it doesn't allow me to...
So multiple questions...
Is there a way to uninstall and re-install just the music app?
Also I'm unable to take screenshots on the phone anymore :-( arggh

We need to know more to be able to help, Lindsay.
Did you update to iPhoto 9.6?
And the photos vanished after you upgraded the iPhoto Library?
Did iPhoto crash during the upgrade?
Where is your iPhoto Library stored? Is it on your system drive in your Pictures folder or do you keep the iPhoto library on an external disk?
If the iPhoto Library is on your system drive in your Pictures folder, select the iPhoto Library in the Finder, ctrl-click or right-click it and select "Show Package Contents" from the pop-up menu. A Finder window will open, showing you, what is there inside your iPhoto Library.
Do you see folders "Masters" and "Old Masters"? If there is a folder "Old Masters", look inside. Are there any photos inside?

Nokia lumia 920 only showing as a camera on Window...

my lumia 920 is only showing as a camera when connected to my Windows xp, when you open the camera file there are four files inside but you can't downloads any files into them.
can someone help me please.
has anyone also had this problem

AndyCalling wrote:
Beyond that, Nokia are entirely responsible for both the quality of the hardware they make and the software they provide to run it. They may choose to outsource the software creation, but they can't outsource the responsibility.
Not exactly. Nokia does not write or maintain the interface software to the MTP client in Windows Phone. This is part of the core OS and as such is the responsibility of Microsoft. The specifications clearly state the software requirements and for the most part if these are met things work as expected.
The minimum requirement is Windows XP SP3 with Windows Media Player 10. The MTP drivers are included with WMP here and in later versions of Windows are part of the OS. The software on the phone is only a client to this software and will expect the host t o be properly configured and set up to be able to communicate. It is fairly certain that in this case it is the host which is not working properly as I have myself seen multiple minimal spec system doing fine.
The point of the discussion so far was that the instigator assumed we (or I if you must) were basically saying he should update to 7 or 8 which is simply not the case. From the first response it wasmade clear what the min spec is. The phone as is is fine so there is no issue there at all. From a personal point of view I think it would benefit anyone greatly to at least upgrade to Windows 7 at least for too many reasons to mention but obviously anyone is free to stay with XP but they should not expect the rest of the world to do the same or expect indefinate support for a decade old OS. There is no current OS fo which the 10 year old version is currently still supported. The fact XP still runs most software is a testament of it's sturdyness and quality, but it will fall behind very quickly over the next few years.
Windows XP is an end of life OS for which mainstream support ended FOUR years ago and extended support will end in a year. At best it is now in maintenance mode with only critical patches being released but no further development of the OS has been done for a few years now. Windows 7 is the de-facto version of Windows now and it should be he minimal requirement for any current and future software development. XP support should be seen as a bonus.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 920 resets, internet gone

Since two months i have problems with the internet on my Lumia 920. When i go from wifi to 3g internet the internet isnt working anymore. After a while it works more or less but veeeeery slow. Once in a while the phone resets itself too, then the internet works for a short while. After some time: same problem, no internet. Also cheked the options, accesspoint is active on my network.
My boyfriend has exactly the same Nokia, same options, same network and same mobile contract but no problems.
Yesterday i went to the mobile phone shop and they gave me a new simcard. Worked for a while but not anymore now
What is wrong? Going nuts over here cuz its going on for a while now

hi mate,
if you already have a correctly cut micro-SIM card and also an active data connection with your network carrier, then there are a few other options for you. have you checked that you are up to date with the latest firmware for your device, and also that you are up to date with the latest Nokia system app updates from the Store? also try performing a soft reset.

Lumia 920 India .. missing features and some sugge...

Alrito ppl..i have migrated from nokia 701 (Symbian) to Nokia lumia 920 (Windows 8)
Country : India
FW : 1232.5951.1249.1001
OS Version : 8.0.10211.204
No sim inserted as yet and right now using it in wifi mode only
Since i was a symbian user..some features are very very essential in my daily phone usage (though some are rare)
So the required features/suggested
Camera/Photos :
1.Red eye reduction
2.Self-Timer
3.Details of photos like size,location,resolution, etc etc
4.Number of photos like how many photos are there in an album or phone..
5.wat is the use of having albums tab when u cant create one??!!
Media:
1.Heard that Stereo FM is gonna come soon with the next update of accessing fm radio and can also radio transmittor ?
Hope its coming soon...
2.Cant the equaliser me edited? and also be accessed from the music player ??
3.MKV Format files doesnt play !! (Yes, i have tried it)
Others :
1.Internet explorer has a problem.. i use my ie whn wifi is on and later after swtiching off wifi
if i wanna close down ie..i cant because it jst keeps going back to the previous webpage which cannot load due to no access to net !!! plspls fix this .!!
2.Nokia MAPS as compared to my symbian nokia 701 ... the gps access is really really bad.. i had to use my old mobile for using the nokia drive option..
3.I know windows 8 doesnt have ny "file system" but i do hope they bring something like file manager for better access to many other things...
4.many other extentions like .zip, .rar dont work because of lack of apps and no basic functionality to access them..pretty bad for a person using the phone for office purpose..
5.Profiles should be evidently visible and i should be able to create seperate profile because just ring+viobrate, vibrate and flight mode is not enough..
6.In the groups under contacts...i really want to add people by selecting them and not individually...i know a very small request but it really helps...
7.In the groups under contacts...i want to see the number of people in the group..i dont want to count them manually.. a small feature again but i request u to add it too..helps a lot..
8.The counter for message,calls, etc and call logs for more than 30 days will be appreciated if it comes with the update because thn installing app for it is something i wudnt like..but this is a suggestions which i hope is implemented for better user experience...
will add some other requirements and suggestions as soon as i get better experience of my new phone

Camera/Photos:
1. You can use Nokia Creative Studio on the phone to fix red eye.
3. Install "Picture Info" from the store, it's free.
5. You need to ask Microsoft that question but it does show albums you've created in skydrive or facebook
Media:
1. Only a rumour, Microsoft at this moment does not support FM and the next update does not enable it. Even if the L920 did have the required hardware it would only work as a receiver, not a transmitter.
3. I don't believe Microsoft has added support for that.
Others:
1. Microsoft control IE featurs, if you press the menu dots then close all tabs you can easily exit.
2. Weird, GPS works well where I am, make sure you use it with a data connection.
3,4,5,6,7 & 8. You need to suggest that to Microsoft as it is their operating system, not Nokia's.
You can submit suggestions to Microsoft on the link below:
http://windowsphone.uservoice.com/forums/101801-feature-suggestions
You can discuss things about the OS on Microsoft's forum:
http://answers.microsoft.com/en-us/winphone

Nokia Lumia 920 loads of issues after Denim update...

Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
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Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update.

Lumia 920 suddenly switching apps

2 weeks ago I had my 3 month old lumia 920 replaced because it locked on the widows boot manager screen. As soon as I got the new phone it was already having problems. It will suddenly vibrate and jump from screen to screen. Almost as if the back button was being pressed repeatedly. It happens more freqently when using an internet based app like marketplace or GPS, but happens other times as well. Any ideas on how to fix this or do I just need to take it back? Again. Any suggestions would be greatly appreciated.

You may try a few things before taking the phone back..
First check if the phone has the latest System applications..especially the display+touch . You can find the QR Codes HERE
Once you update the application go to settings-->display+touch-->touch and select Normal ...
If problem remians try a Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). The phone will reboot. Then check again.
If no change then sorry ...

Lumia 920 system failed

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