Lumia 920 - temperature issue

Sometimes the temperature of my Lumia 920 will get so hot that the SIM card will stop registering. This results in the phone throwing up a SIM error.
Has anyone else experienced this? Is there anything I can do?

what usage patterns of your phone? if it is heating up unnecessarily in daily use, with apps such as HERE Drive+, Here Maps, and Games shut down, then sounds like something is wrong hardware-wise. to be on the safe side, i would check that battey draining processes such as Location in the Settings, and Tap + Send are turned off, and that you have the Portico update for WP8 downloaded and installed, by chjecking Settings > Phone Update. also ensure that you are fully up to date with all the latest Nokia system app updates in the STore.
failing that, you can try performing a soft reset (pressing the voluime down and power buttons together until the phone vibrates), or if that doesn't work, then a hard reset (Settings > About > Reset your phone). please bear in mind that this wipes everything, so you will need to make a backup of personal data to PC and/or online storage first.
failing that, need to take your phoen to Nokia Care for inspeciton: http://nokia.com/support

Similar Messages

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Lumia 920 ongoing issues, very disappointed

Hi there, I am an owner of a Lumia 920 on Vodafone UK, i recieved this handset in Feb this year when it was available as an upgrade on my network.
I am very upset and disppointed with my handset...
I am experiencing the following issues;
Random reboots when phone is idle in my pocket or making/recieving calls
When making calls I get 'call dropped' and I get messages of friends saying they cant ring me so i have to turn the phone off and on again and then all good again.
I complained to Vodafone and they said send the phone off for repair, which I reluctantly did and they somehow deduced the screen was faulty and said that was replaced and had an 'internal service' and a full firmware reflash/update..
I revieved the phone back within 3 days which I was pretty chuffed about.
Since ive had it back, which is now just going on 7 days it has rebooted again once on its own and now I have a flickering screen... I have googled this and turned off the auto brightness and I still have a flickering screen.
As I am in a 24 month contract and its been over 14 days since I had the upgrade I am pretty much stuck with this phone now.. Am I within my right to ask Vodafone to replace the phone completely or do I have to put up with sending it for repair every week?? I am even considering making such a fuss they will let me even choose another phone completely as im sick of this Lumia!

I did go in to the local vodafone store where I sent the phone back and asked about a replacement sim card and all I got was 'nah the sim card cant cause it to reboot, all it contains is the network info etc' or something along those lines... I did read somewhere that a sim card can cause issues and since you have mentioned this as well now I think they may have fobbed me off.. ill go in again today and say Nokia them selfes have asked me to try a new sim and see what they say...

Lumia 920 - serious issue may have died on its own...

Hi,
Thankyou for reading this and would really appreciate any help.
I have a Lumia 920 in black colour and it has just died on me.
How it happened?
The phone was working just fine throughout the day. After coming back to home from work its battery was out of juice (about 5%) so I simply placed it on the wireless charging plate. Before going to bed that day I picked it from the charging plate, with battery charged to almost 98%, and placed it on my bedside table since I have set the morning alarm on my Lumia. In the morning there was no alarm and the phone was dead.
What is happening with the Phone?
* It will not turn on with the power button.
* Once plugged in via USB charger or connected to a PC/Laptop via USB cable the phone vibrates and displays nokia logo for 3-5 secs and then simply does blank. Then again the phone will vibrate and display nokia logo and then again goes blank. This loop would go on and on till the USB cable remains connected with the phone.
* Lumia would not go beyond the nokia logo to display the initial WP8 OS blue screen.
* When Lumia is placed on the wireless charging pad the battery appears to take the charge from the plate. It feels slightly warm after 20-30 appears of charge, as it normally would. However whilst on charging plate it will not show any Nokia logo or vibrate. It just remains blank and keeps charging itself.
What have I tried so far?
* I have tried the soft reset by pressing vol- + Power button during various scenarios, including when the phone is off and when its displaying Nokia logo while connected to USB cable.
* I have tried hard reset by pressing Vol-+Power+Cam Button, but nothing happens.
* I have tried to connect it to my laptop so that I can reflash it with the latest firmware up once connected to laptop the connection drops repeatidly making it impossible to connect the phone with then Nokia firmware updater.
* I left it on the charging plate for 30 mins but nothing happened. the Cell kept charging itself. I removed it from the plate with the fear of burning the internals.
* I left it connected with the wall charger for 3 hours, nothing happened.
Although the phone is under warranty, but I want to recover the phone myself before sending it for warranty claim. So somehere kindly advise of a solution.
Thanks
Ali

Your 3 button hard reset is incorrect. Have a look at the link below for the proper reset keystrokes.
http://www.nokia.com/ie-en/support/troubleshooting/?action=singleFAQ&caseid=FA140408_en_US

Lumia 920 screen issue

The screen on my lumia 920 has gone mostly white with a few coloured vertical lines that show just enough to see that everything is running but i cant make use of it, reafing a txt is impossible but i might see enough to work out whos sent it.
i have uploaded a picture and i would like to know if this would be covered by warranty or if not a likely repair cost. i dicnt drop it or anything like that, suddenlh just happened. feeling a bit vexed
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If this isn't caused by you misusing your device I can't see why this shouldn't be covered by the warranty. It's clearly something wrong with it.
I would bring it to a care point straight away!

Lumia 920 Hotspot issue

I have another issue with the personal hotspot feature.
MY LG W7 Phone works perfectly when I use its hotspot with my iPad.
MY Nokia Lumina 920 W8 Phone is very patchy no when I use its hotspot with my iPad.
The other devices say they connect but get no data.
I have to turn the hotspot on and off a few times to get that working
Moderator's note: We have provided a subject-related title to help other forum users easily view and respond to this post.

Been having the same issue.
Received updates (AUS Optus phone) over the last few weeks and WIFI hotspotting has beein impossible since.
I used to be able to hotspot for my iPhone 4 but now it connects and "secures" connection, but no data transfer occurs. I tired to hotspot to my PS3 (like I used to on the iP4) and it sees the phone but can't connect.
Must be fixed asap!!!!
Otherwise, any suggestions?

Lumia 920 hearing issue

Whenever I am in a call, the person on the other end always has trouble hearing me. They say that my voice appears shrill or breaks often, This kind of qualitu is rendering the phone useless for me. Is anyone else having similar issues? Any soultion for this issue or do I need ti replace it?

Can you try to check the following:
1. Do you have a good and stable signal?
2. Have you tried changing your SIM (as it might be a network issue)?
3. Does this happen to all the person who's calling you?
4. Remove any covers or shells from the handset temporary to check if covers affect the phones's signal strength.
Check if you have the latest software version. See this link http://www.nokia.com/global/support/software-update/wp8-software-update/ to know more about updating your phone's software.

Nokia Lumia 920 potential battery drain issue?

Can you Nokia confirm this? http://reach.jdbpocketware.com/topic/128305-to-nokia-ref-lumia-920/
The issue illustrated in detail:
Nature of Windows Phone buttons
Pressing either the power button or the camera button will cause the device screen to turn on, even when the proximity sensor detects proximity.
[IMAGE http://i.imgur.com/M2to9.png]
The lockscreen behavior
Upon power on, screen lights up and shows the lockscreen (or camera), which runs a timeout to auto power off the device if screen is not touched in X seconds.
But if screen is touched, the timeout counter is restarted, so continuous touching could lead into a loop, the "death loop" which won't let the device to power off (standby) and will consume battery life.
[IMAGE http://i.imgur.com/2HNdV.png]
New touchscreen technology
The Nokia Lumia 920 comes with a touchscreen that reacts to touch from pretty much any material such as metal or clothes. This can be dangerous.
[IMAGE http://i.imgur.com/4tbyY.png]
So here is a theory
When the phone is inside a pocket or bag it can be touched by other objects. These objects can press buttons and can touch/rub the screen. This will initiate the "death loop" for who knows how much time, could be minutes or hours, depends on how active the user is since body movement will produce friction between objects/clothes and touchscreen:
[IMAGE http://i.imgur.com/XMT0y.png]
The "death loop" will drain battery and battery is precious.
Solution?
Should be simple: screen must not power on if the proximity sensor detects proximity. Current version of Windows Phone does not take care of this. The big question is: will Windows Phone 8 take care of this? Is the Lumia 920 a potential battery drainer?

I don't understand why we have to spend our valuable time in the forums for days and nights to FIND HOW TO FIX THAT CRAB!! NOKIA company did not handout these devices FOR CHARITY.All of us had paid around a thousand dollars to buy this Phone. They have got to work overtime to fix it and publish a solution otherwise recall the devices back.

Weird battery measurement issue. [Lumia 920]

Hello,
So a few hours ago I noticed that the battery was 9% (seemed pretty normal, since I recharged it only 2 days ago)
I decided to play a game or two to push the battery to it's limit to fully recharge it again.
Okay, afer an hour or so the screen went off and said "Goodbye". Seemed pretty straight forward, but I wanted to boot him up again just to check if everything of the battery was gone. I started it, and what do I see? 48% battery left. I thought it was some mistake to I played a game again for 30 minutes and noticed that it went down to 46%.
It looks like my phone thought the battery was dead while it still had half of it's power over?
First time I try to reboot after it shuting itself down cause of battery, so I can't say that this happend before (yet).
Any idea what happened?
"Applepiee"

I have exactly the same problem like lot of people.
Nokia don't care at all.
I have bump at least 5 topics a few days ago speaking exactly same bug !!
Here are my posts :
http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-lumia-920-battery-level-varies/m-p/2370511#M87606
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-Battery-Issue-Shows-wrong-Info/m-p/2370299#M87...
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-Miscalculations/m-p/2370287#M87595
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-issues-sound-like-a-software-bug-Lumia-920/m-p/2...
http://discussions.nokia.com/t5/Nokia-Lumia/Battery-gauge-on-Lumia-920-not-reliable-at-all/m-p/23702...
and....... there are others.......

Issue with Internet Explorer on Lumia 920 Windows ...

The built-in Internet Explorer browser can't handle drop-down menus. On touch, the options are shown, the menu rolls out, but when lifting finger, it rolls back instantly so you can't make a choice. If trying to move finger to the sub-menu, the entire screen moves with the menu title fixed under your fingers, as when shifting a web page sideways. So the sub menu again can't be accessed. If using two fingers, the browser doesn't respond when selecting the sub menu. If pressing too long (>1 second) you're asked to share the link on e.g. Twitter... There seems to be no way of accessing the sub menu. So now I'm eternally logged on to LinkedIn since the logout is in an inaccessible drop down menu. Any way to solve this issue? When will this Internet. Explorer error be fixed? It's been there for months now.(May 2013)

I have the same issue on my lumia 920, love the phone but this is such a nightmare and pretty bad, considering the competition like i phone and Motorola g have no problems like this, plus its pretty embarrassing, i need this access for work, if there is no fix i may have to switch to another brand

Lumia 920 Flash Glare Issue

Hi, I just bought a Lumia 920 but I've noticed a problem while taking pictures in total darkness.
I can clearly see a coloured reflection moving on the screen while the camera tries to focus (with the assist led) and then, that glare, is visible in the saved picture.
Attached there is a picture with this problem.
Do I have a defected phone?
PS
I'm not a photographer, I'm only trying to guess
Solved!
Go to Solution.
Attachments:
WP_20130310_058_2.jpg ‏2427 KB

hi,
I've made some tests and the results are not good for me.
Currently there isn't any update and I think that this could be a hardware problem.
I'm attaching my current software version info and two pictures taken in the same light conditions but with and without flash.
Tomorrow I will go back to the store, hoping for a replacement as I'm in the first 10 days from the bought.
Could it be an issue with the white model? Or an entire fault batch?
Thanks, good night.
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Nokia Lumia 920 loads of issues after Denim update...

Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
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Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update.

Nokia Lumia 920 issues after latest update. Fix in...

Since the last update we are having massive problems on our Lumia 920 from ATT. Bad reception, losing Internet connection, etc.
We have over 30 920 deployed in our company. We did tests with and without the new patch and its like day and night.
Sitting in my office, i have 1-2 bars on the phone with updates, showing 4g, but cannot access any website.Plus constantly losing connection.
On the phone without update I have 2-3 bars, showing LTE and constant internet access.
It is horrible. We first thought it was related to the Access Point Software, but it is definitively the firmware.
Please fix asap. Not good advertising for those awesome phones.

This issue has already been covered on several threads on this forum. The update was found to cause issues on AT&T and was pulled part way through it's roll out. A fresh update is being prepared that fixes the issues. For more information contact AT&T or Nokia US.

Nokia Lumia 920 issues... that nokia CANNOT fix

I have got quite a few issues with this useless phone:
MMS messages: i cannot recieve them. i can with my iphone, its a nokia issue, they are unable to let me know what is wrong.
random rebooting: this shoudnt happen but it does, very annoying.
unable to connect to WPA2 Enterprise networks :a biggie for me, will install a certificate, but cannot use it, nokia CANNOT fix this issue
battery life is nothing like advertised, i was advised by nokia to disable data, disable wifi, disable EVERYTHING turning my premium phone into a dumbphone
the phone creaks, you can hear it on calls and video's captured
Nokia support is useless, they tell me they will call me back, but never do.
the camera is useless in normal light conditions heaps of overexpsed area's
anyone have any fixes for these issues?

As has been reported by many people here as a result of an equal amount of people bringing it up Battery life on the Lumia 920 will require a number of charging cycles to optimize, This has nothing to do with the phone but is inherent of the type of batteries used in modern day phones and not specific to Lumia 920.
Battery use may vary depending on a number of issues. If you are seeing mailsync, sending and/or receiving SMS and others be troublesome and require many retries it could be you are in a region where the signal is not very good. I am _not_ saying it's not the phone, just that it does not have to be, and frankly often isn't.
Nokia Drive+ is not available as a beta for nothing. If you can't deal with or won't be willing with using beta software then don't. The latest update has reportedly improved performance significantly.
How does MMS not working have anything to do with Battery, get the correct settings from your carrier. There's plenty of information available here on how to get this sorted.
What are your expectations of battery life? In general I would say for a phone like the Lumia 920 a normal working day should be quite acceptable and many users initially reporting shorter life have cone back in confirming that battery life has seriously improved over the initial few days/weeks of use.
And in conclusion, if you feel your device is faulty talk to Nokia using the contact details here. In such a case there is nothing anyone here can say or do to help you really.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Audio/Microphone Issue - Lumia 920

I suddenly have an audio and microphone issue with my Lumia 920 which I've had for two months.
Regarding the microphone, people are suddenly having a tough time hearing me speak into the phone in conversation.
Regarding the audio, the noise from playing video is working, but I can not hear any music. The music is running, but no sound.
Very frustrating problems.
Thanks for any help.

I think Nokia is taking this issue way too lightly. It is now a rampant problem with the 920. People just cannot hear me when I make or receive a call. I do not have any protective case that would interfere with the microphone function etc.
I have searched the issue - and it is becoming a common problem that people have a hard time hearing you on a call - unless, that is, if you use speaker phone function.
Is Nokia going to address this issue - or keep treating it as a non-issue? I have requested a replacement from AT&T - but I anticipate the same issue coming up with it. I would rather not have my phone replaced - especially if Nokia/MS could issue an update that solves this issue.
Thanks

Lumia 920 - temperature issue

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