Lumia 920 volume hangs

Hi, i own lumia 920. My music volume hangs after certain period of time. Please someone let me know the solution apart from resetting the mobile.
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So the ringer and in-call are different, but the ringer volume is connected to all other sound output? Ringer/media is the same, in other words? I'd like to be able to mute for games without turning off the ringer, but it doesn't sound like that's an option.

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Lumia 920 - Volume Up stuck after replacing broken...

I accidentally dropped my phone and shattered the upper third of my digitizer. I have a lot of experience replacing broken screens on iPhones, so I looked up the repair process on YouTube and ordered a replacement digitizer and replaced it.
Upon booting up the phone after the repair, the phone entered the firmware flashing mode with a lighning bolt and a cog on the screen. This screen is entered by holding the Volume Up button while the device is powering on. I didn't know what this screen was at first, so I kept attempting to force a reboot by holding Power + Volume Down. Eventually, the phone booted into the operating system, but when I went to adjust the volume, the volume went all the way to the max (30/30) and trying to press volume down results in volume level rapidly alternating between 29 and 30 and when I'm not pressing any buttons, the ribbon with the volume level at the top of the screen is always displayed.
This causes a lot of issues using the phone.
It is very difficult to get the phone to boot past the firmware flashing mode
Search bars and other controls at the top of the screen are hidden behind the volume ribbon.
This is even more invasive if I have played any music from the music app and the playback controls are also displayed
Apps randomly crash.
The back button does not function properly because rather than backing out to the previous screen, it just attempts to back out of the volume ribbon which immediately reappears.
Wireless charging and "tap to send" functionality does not work
I searched eBay for purchasing a used phone and came across someone selling his Lumia 920 for parts. He described the same exact issue - The volume controls don't function correctly after a screen repair and now he can't boot past the firmware flashing mode.
This is the troubleshooting I have done.
The volume buttons on the flex cable are not damaged. Both up and down still have the physical "click" when pressing the buttons.
I replaced the volume/power/camera flex cable with a new one and still experienced the same issue
I attempted a factory reset on the phone.
The phone boots normally with no issues if (with the housing removed) I disconnect the power flex cable immediately after pressing the power button
When reconnecting the flex cable the volume up and down function sometimes function normally for a few seconds before the phone begins to recognizing a held volume up again
Sometimes the held volume up is recognized immediately after reconnecting that flex cable.
I can find no physical evidence to explain why the phone is recognizing that the Volume Up button is being held. The repair sites who have detailed instructions on performing screen repairs offer no support involving this issue. Has anyone else ever come across this issue after repairing a broken screen, and know what might have gove wrong? I have already purchased a used 920 to replace my broken phone and will probably be looking to sell this one for parts, but it would be nice to know what I did wrong for future reference.

Unfortunately upon this manufacturer's sponsored forum we are prohibited from discussing disassembly of devices, due primarily to invalidation of any warranty. Must say that I would always tend to re-install device software after such intervention. In the motor industry it is no longer just a question of replacing car electrical component as ECU has to be re-programmed to accept the new one, so don't to what extent latest phones are following this trend.
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Lumia 920 volume control bar with extra icons

I am using Lumia 920. When I pressed volume key the volume control bar shows up but there are 3 extra icons play, fast fordward and backward
Does any one know what do those three buttons do? I have captured the screen.
Thanks
TBYU
Attachments:
volume_control_bar.jpg ‏169 KB

If those icons are an annoyance to you, you can install an app called Stop the music. Then after you have finished listening to your music you can use that app which will clear the music control icons from the volume bar.
http://www.windowsphone.com/en-gb/store/app/stop-the-music/0899997d-c25a-4075-9b28-685308e1568b
Ray.

Lumia 920 volume button not working

Is there any way to change the volume without the buttons? Maybe a windows app, or a setting I havent found.
The ribbon has been damaged and the volume up button doesnt work, reolacement on the way, but in the mean time how to I turn up the volume?

Hi,
You can use this app: http://www.windowsphone.com/en-us/store/app/media-volume-settings/0774b6ec-f323-e011-854c-00237de2db... and control the volume buttons on screen!
Problem solved? Press the 'Accept As Solution' icon or click on the Star Icon to send out some kudos!

Drive beta cause lumia 920 to hang and get hot to ...

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Unfortunately with ATT firmware there do appear to be some anomalies.
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Lumia 920 Sennheiser CX 680i mic and volume proble...

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I just got a pair of Sennheiser CX 680i. They are iPhone compatible but I didn't know that they only partially work with my Lumia 920.
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Changing volume on my Lumia 920 doesn't work while...

I got this problem just yesterday. Whenever I play a song or a video on my Lumia 920, I can't change the volume while playing it. I can only change it before playing it. What should I do?

Try performing a soft reset by holding both Volume Down and Power buttons pressed until the handset vibrates and reboots. You will not lose any data or settings except Date and Time, which you can readjust manually. Check also that you are up to date with your phone's firmware and all system apps including the music one are also up to date with their latest versions.

System is Freezing and Hanging - Lumia 920

I have Nokia Lumia 920, i buy it last june10,2013 its nice and cool....but now i experience in my Nokia Lumia 920 the system is freezing and hanging minutes by minutes that's why i cannot enjoy to used my mobile Nokia Lumia 920. Can you give me some solutions to fix my problem about my Nokia Lumia 920..thanks
Moderator's Note: A more appropriate subject was provided as the post was moved to the correct board.

Check for updates
reset the phone
have it checked at Nokia Care

Lumia 920 seldom does not respond while in sleep m...

Hi,
I encountered the same issue along with another abnormal condition too. Phone turns into locked state and the screen stops glowing (blank black screen), indicating idle state. It doesn't respond when I press unlock button. Also it does not respond for Camera, and Volume buttons too. But, when I connect it to a PC in that state I am able to browse the phone normally via PC only. Phone still remains buggy. As a work around pressing volume-keys + power key + camera key simultaneously restarts the device and resumes to normal state. However, previous state of phone isn't restored i.e., device starts as it were normally restarted.
Regards,
K Chandrasekhar Omkar
Moderator's Note: E-mail address was removed. Please don't publish your personal contact information on a public forum.
Sorry, couldn't find any place to post this. It seems that there is, at least on my phone, a semi-reproducible bug that stops the volume control from working.
Steps to reproduce (from clean phone, ie. just freshly booted, no remnant IE tabs):
1. Turn on phone.
2. Open music+videos (Xbox music) app. Play a song that is locally stored on the phone.
3. While the music is still playing, open up an Internet Explorer tab and navigate to youtube (m.youtube.com).
4. Play an HD movie file. I played Peter Jackson's "The Hobbit" preview #9. Your previously playing music will stop playing.
5. After a few seconds, stop the youtube video playback by hitting the Windows button.
6. Go back to the music+videos app. Play a song that is locally stored on the phone.
On times that the bug shows up, the music plays at a fixed volume. Using the volume rocker will cause the volume display to increase and decrease, but the actual volume will not change unless you change the volume to 00/30, at which point the sound will mute. If the bug doesn't show up, repeat steps 3 through 6 until the issue shows up. You don't need to reboot in between attempts.
Interestingly, volume control still works if you go back to the youtube video. The issue shows up when using the loudspeaker as well as when using headphones. If nobody else can reproduce it, we can start trying to figure out if it's certain music file types or something that cause it. Diagnostic information below:
Model: NOKIA Lumia 920 Carrier: AT&T
OS Version: 8.0.9903.10 Firmware revision number: 1232.2109.1242.1001 Hardware revision number: 1.0.0.0 Radio software version: 1.0.202041.3 Chip SOC version: 8960
Thank you,
Omkar Kandarpa

I've had the same problem. The screen won't blank during a call (like the proximity sensor isn't detecting my face/finger/hand). I keep hanging up on people with my ear. I've taken to locking my screen before putting it to my ear but anytime I get another call / text / voicemail / calendar notification / alarm while i'm on the phone (which happens a lot still) it lights the screen up again and makes it where i'm able to hang up with my ear.
I've factory reset, and had the phone replaced TWICE already. I'm on my 3rd Lumia 920 (and they all have the same issue!) This didn't happen until the most recent firmware update...so I think it was a problem created when they were trying to fix the other proximity sensor issue where the screen stayed on black all the time during a call.
Rebooting does fix the problem temporarily, but it always comes back. I'm tired of hanging up on people and hoping for a new model device from AT&T but they're giving me **bleep** at the moment.
TLDR: Factory reset, replacement devices don't fix the problem. It's a firmware bug. I'm on my 3rd 920 with the same issue. Extraordinarily frustrating.

Lumia 920 Locks up after Black update

I'm using an AT&T Nokia Lumia 920. My phone had been working fine with the Amber update but as soon as I updated to Black it started hanging and acting weird. These are the symptoms:
1. If I have a device pin setup it hangs as soon as I type in the pin or if I hit the emergency call button.
2. If I don't have a pin, most apps don't start. They say they are loading but after 30 seconds or so they drop back to the start menu.
3. It never successfully reboots, I have to use the soft reset key sequence (power + volume down) to get it to restart.
4. I see missed incoming calls but the phone gives no indication when you're actually calling it.
Things I've tried:
1. Soft reset.
2. Hard reset.
3. Flash to pre Black using Nokia Software Recovery Tool. (no longer possible since it downloaded the black update this morning)
4. Restoring backup after hard reset.
5. Picking all the defaults after a hard reset.
6. Changing the region on startup after a hard reset.
7. Changing the keyboard layouts (remove some, add a bunch). This the one setting I seem to be able to get to.
8. Uninstalled all apps I could (I can't see what games are installed).
9. Flashed back to Original ROM and updated through Phone Updates, after Black is installed, device locks up again.
Does anyone have any idea what might be causing this problem? I'm in the US.
Thanks!

that's really a bummer.
I went through the same thing/similar when I updated my 920 to black.
I had to hard format and use the NSRT to reinstall the firmware completely 10-12 times until it finaly took the firmware correctly.
other than that, seems you have done everything you could to troubleshoot it.

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Nokia lumia 920 sound issues

I have a problem with the sound of my Nokia Lumia 920. I bought the phone back in June, this issue have only just start. The sound works when i get a text message, email and other notifications, it doesn't work when i play music or games, even when i type on the keyboard it just doesn't make any sound. I hope someone can help me with this problem. Thank you

hi mate,
have you got the Portico update installed (check via Settings > Phone Update). also check that you are fully up to date with all the latest Nokia system apps in the Store. failing that, you can try soft reset (pressing the volume down and power buttons together until the phone vibrates).

Streaming From Lumia 920 to TV

Hi All. I haven't posted anything here for quite a while which is a reflection of just how delighted I am with my Nokia Lumia 800 and now 920. Thank you Nokia and Microsoft!
My 920 is SUCH a step up from the 800! I'm going to hang on to the 800 as a spare should the 920 need servicing but, as of yet, there's absolutely no sign of any problems with either phone or their accessories - the wireless car charger being my favourite.
This post is to ask about streaming from the Lumia 920 to my television. I often use my 920 to browse the web etc whilst sitting in front of the TV when I can't be bothered to get up and wander around the house looking for my laptop. Is there a device I can plug into my Sony TV so that I can stream data to it from my Lumia 920? I would like to be able to use my TV to get a much larger image of whatever happens to be on my Lumia 920 screen.
I'm not sure where on the forum to post this so apologies in advance if I've got it wrong.
Colin

Unfortunate the 920 does not have a TV out facility. It is however possible to stream media wirelessly from your phone to any tv linked to your home network using an app called PlayTo.

Nokia Lumia 920 reset methods

Dec 3 2012
Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
If your phone isn't responding
Do the following:
• Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone switches off. To switch your phone back on, press and hold the power key.
• Update your phone software.
• Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings>about > reset your phone.
The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.
Solved!
Go to Solution.

hello can someone please help me, i got told by nokia to do a factoy restore on my lumia 920. which i had done but there seem to be a problem, i started the restore yesteday at three in the aftenoon and it is now 5pm the next day and it still hasnt finish. please help what shall i do. i am really worried my phone wont work again more.
if you can help please any ideas
doug_b wrote:
Dec 3 2012
Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
If your phone isn't responding
Do the following:
• Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone switches off. To switch your phone back on, press and hold the power key.
• Update your phone software.
• Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings>about > reset your phone.
The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.

Why my Lumia 920 takes shots in res. 720x1278 in...

why my Lumia 920 takes shots in resolution 720x1278 instead of 3553 x 2448 and I cannot find the way to change in the settings. Is it a bug?

Has nothing to do with Corporal_Hicks said, that is for auto-uploading and backup of photos that you have taken.
Are you sure you are not using the front facing camera but the back one? Try Resetting the Camera in the Settings under: Settings > Applications > Photos + Camera, and if that doesn't work, a soft reset (pressing the volume down and power buttons together at the same time until the phone vibrates).
Let us know how you get on.

Lumia 920 volume hangs

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