Lumia 925 8.10.14176.243 sound issue

Hi,
I am part of the Developers preview and have installed all previous updates with no problem.
I updated to 8.10.14176.243 on my Lumia 925 about a week ago and have discovered that a strange sound problem has happened. Upon a restart of the phone, the ringtones & alarms will work for approx 2 days and will then cease to functions. Alarms and new
calls fire visually (and the phone vibrates as expected) however there are no sounds coming from the phone.
If I go into the ringtone section, I cannot hear them when I preview them
A reboot fixes this issue, but then it happens again
Any help would be appreciated
Thanks

We have moved our support forum for the OS Consumer Support (almost any support of the Preview for Developer
release that is not related to developing an application) to the Microsoft Community website. (http://answers.microsoft.com/en-us/winphone/forum/wpdp )

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Lumia 925 disabled mike and voice recording issues...

Dear Nokia Team
It has been a unpleasant experience dealing with the Nokia Care centre.
I have not got any solution for the complaint registered. Its been over 45 days now.
Inspite of escalating the matter several times i have not got any response
and solution from the concerned team. Its a horrible experience and i wouldnt recommend nokia to anyone henceforth.
The problem of Out going audio on loud speaker mode and voice recording has
been not functioning after 8.1 Update and this has been a common problem
with lot of 925 users. This problem has occurred due to some issues in the
mother board of the device.
And is within the scope of warranty terms and conditions.
As highlighted by several lumia 925 users, this is a common problem with this intrument.
The handset is under normal wear and tear conditions and still i have been
denied any service under warranty.
This is absolutely unprofessional attitude from the Nokia team.
Henceforth, i would be compelled to highlight this matter to social media
followed with legal complaint.
Its been a non satisfying and unhappy experience dealing with Nokia.
I would be escalating this matter.
Thanks for such a great service !!

hi mate we are a user to user forum only so cannot assist you here. u need to persist with your Nokia Care location and if they are not being helpful, then escalate the issue to head office of Nokia in your region.

Lumia 925 - issue

I got my new Lumia 925 a week ago. The problem is sometimes it goes overheated, so heat to bear with naked hands. And sometime screen too get heated. I visited local NCC, and they said, there is no any issue with my phone, Bt it overheats.
Need help.
Thanq..
Moderator's note: We have provided a subject-related title to help other forum users easily view and respond to this post.

Hi, pravinkprince. Sorry for the late response. Let's focus on your 1st concern. When do you usually experience this? Can you still tolerate the hotness of the phone? It is normal for the phone to feel warm when being charged or when multi-tasking. It will cool down after awhile.
For the dark spots, did you mention this to the technicians? BTW, can you see these spots all the time like when browsing the internet, listening to music, or checking your emails? As this seems to be a brand new phone, have you coordinated this with your retailer?

Nokia lumia 925 camera issue! Please help asap!

If you see from the pics that i have attached below, the first one is where the photo is being saved and thats the natural colour of the image but the next pic shows the post saving issue that i get. The issue totally reduces the crispness of the photo and there is always the yellow thingy in the pic! Is it a processing error? software or hardware? I tried all possible solutions (soft reset, hard reset, deleting app and reinstalling) no use! I even tried the nokia recovery tool no use again! I am still facing the same issue after the update of nokia cam app! Any other nokia lumia 925 user facing the same issue? Please help me! I love taking quality pics! Compare both the pics side by side and you'll know my issue! I tried getting a solution from nokia care and all online support but no one can help me on this! I know there must be a solution for this. Is this covered under warranty if so my phone is under warranty period!
Attachments:
pre processing.jpg ‏338 KB
post processing.jpg ‏332 KB

These are some of the pics i clicked using my lumia and ya these are edited! Before saving these images the clarity and the contrast were emaculate but after saving the processing kills it! I use only manual settings on the nokia cam!
Attachments:
WP_20140501_22_06_23_Pro.jpg ‏140 KB
WP_20140302_17_26_26_Pro20140302175555.jpg ‏413 KB
WP_20140309_20_52_37_Pro20140309205516.jpg ‏247 KB

Lumia 925 ATT Here Drive+ issue after Cyan

I've noticed that on my 925 Here Drive+ doesn't recognize addresses that it previously did. It can find the address just fine from Here Maps, and will give turn by turn directions when you start navigation from there, but not when you use the people hub to quickly navigate to an address from a contact. Pops up a dialog that says no address was found.
I've done a soft reset etc, did a full erase and update, not from a backup, everything from scratch.
I would appreciate any advice you might have, one if my most used features.

Same problem here.
Had the Lumia 925 for nearly a year - without any problems ever.
Since the Cyan update the phone often freezes, which it never did before. The only way to bring it back to life is the Power+VolumeDown button combination.
On the first few freezing occasions the glance screen was showing and stuck, and it was charging via USB.
I have reset the phone (from Settings -> Phone), and turned the glance screen to "Peek", which appears to have reduced the occurrences of freezing, but it still happens.
From my observation freezing is more likely during charging, but that may have been a coincidence. It has also occurred while not charging.
3G, Data connection, and location were on in all cases of freezing, WiFi and NFC were off in all cases.
This is a _very_ serious bug that should get lots of attention immediately! The threads about it fill in several locations, at wpcentral, MSDN, etc. (it apparently affects several Lumia models).
Are there experiences with using the Nokia Software Recovery Tool? It will apparently reset the Lumia 925 to a pre Cyan state. If I then install the updates, including Cyan, again, will there be a chance of the freezing problem to be gone? Or should I refrain from installing the Cyan update again for the time being if I want the phone to be reliable?

Lumia 925 back cover issue?

Hello,
I just own a brand new Lumia 925, grey. It's super! I have one question, though. When I touch / press the back at certain spots, especially the top rim, it moves, and even clicks a bit. I mean, not a huge amount, but you can see the space between the back cover and the metallic side of the phone change. Is this normal? The cover looks OK, and fits well, but on the left and right side it is firm, but on the bottom and more so near the top there is a little flexibility. Just wondering...
Regards, Ronald
Solved!
Go to Solution.

I just received my Nokia 925 today, January 29th, 2014 and...with the back of the phone facing me, the back is loose on the whole upper left quadrant.
I feel like I want to glue or tape it down...it is that distracting. Has anyone been able to get theirs repaired?
Are there any fixes that perhaps are easy and safe for the consumer to do?
Scotch tape would work...but who wants a taped up phone? Does the back snap off?
I can't believe I paid $400usd for the Nokia 925 and I am trying to see how I can keep it together.
Very Frustrating.
Have a great day and chow for now.
Denim

Lumia 925, earpiece audio trouble (voice calls)

Background: I am a T-Mobile USA subscriber. Previously owned a Lumia 710, then switched to 810 when it became available. Great products; I've been very happy with both. Two weeks ago gave the 810 to another family member and got the Lumia 925.
I love the 925. The screen is great, the phone is light, and the camera amazing. Except for one thing. The first day I had the 925, I noticed that the audio from the earpiece did not no sound right. While on calls, the earpiece had a nasty buzz to it, sounding like a damaged speaker. The audio quality while on speakerphone was perfect, so I could not blame T-Mobile's network. I took the phone back to T-Mobile and they replaced it, no questions asked.
The second 925 sounded great. The earpiece audio was clear, without any buzzing or audio glitches. I was a happy man and everything was great, that is, until yesterday. Now the second 925 developed a similar bad audio quality during calls, but only from the earpiece. The speakerphone sounds fine, and using a bluetooth headset sounds fine also. It is not easy to describe the "badness" of the audio but there is a significant decrease in quality. The audio level seems to be down; with the volume all the way up, you can barely hear the other caller. The audio also has a buzzy, muffled quality to it, almost as if it is coming out of a tin can, and it is not easy to understand the caller. I tried calling my old Lumia 810 and the sound on the 810 is just fine. The trouble seems to be only the earpiece on the 925.
This morning I went back to T-Mobile and they replaced the SIM card. I'm not sure how that would help, but they said it should help if this is a network issue. That was 5 hours ago and the audio quality has not improved at all. I have also performed a full phone reset, then reloaded my previous settings, but the problem persists. At this point it appears to be a hardware issue, but it is very odd that it happened on the first 925 right away, and on the replacement one as well, but after two weeks. Beside the bad earpiece audio the phone works great. The apps work as they should, and the camera is lovely, but if I first need the device to function as a phone.
I am debating if I should try a third Lumia 925. I am a bit reluctant, as I'm afraid that it might break again. At least now it is within the 30 day return period, but what if this issue happens later? I would love to stick with Lumia but these issues with the 925 are worrisome.
Any help or suggestions would be much appreciated.
LumiaJohn
Solved!
Go to Solution.

supersape wrote:
I'm having the same problem with my Nokia Lumia 925. Voice in the earpiece audio is otherwise ok but when the other person is saying the S-letter in a word the earpiece audio makes it sound like other person is having a lisp or something. It's really annoying. Same effect comes when other person on the line is inhaling or exhaling. There is this whoosh sound the earpiece is making on S-letters, inhale - exhale sounds and on other low frequency background noices. Phone was like this from my first calls after unboxing. ...
I was thinking how to describe my audio problems with 925 but you did it perfectly! I have exactly the same problems with the S-letters, inhaling, exhaling etc. which makes every voice call more or less annoying experience.
I was thinking to replace the unit but the longer I read this thread, the more I start to think this is "a feature" i.e. bad design and/or poor HW choices. That said, ff this is so common issue, I wonder howcome there wasn't anything about this in those several reviews L925 was subjected to when it was released. Or are the reviewers so busy in testing the 'smart phone' feature that they do not spend time to mundane stuff like voice call quality.
I love the phone otherwise; looks great, has fantastic camera, crisp and cleat display - anyhow, had I known about this, I would have left this to the store.
EDIT:
supersape wrote:
I was making a Skype call from my Lumia 925 yesterday and with Skype the earpiece audio was clear and there was no whooshing disturbing the call. So i guess the speaker is working properly in Lumia 925 but the problem might be in 3G/4G reception (or somewhere else) that disturbs the call quality creating this whooshing in a call.
Havent' tried myself but if this is true, this starts to sound like some voice codec issue. ...which would be strange since one would think that the same speech encoding/decoding implementations are used in all Lumias so why would there be problems specifically in 925.
The good with this option would be that it's probably possible to fix with SW update. Provided that Nokia is aware of the problem or better yet, interested to anything about it.

Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
              - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
                           --when a certain app is running
                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
       It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Lumia 925 - GPS inaccurate after WP8.1 update

I have been using my Lumia 925 to track my jogs for half a year (using Sportstracker and Endomondo apps). Also, I use a separate sports clock with GPS. My phone and the sports clock have been givin really similar results. Couple of weeks back I updated my phone with WP8.1. After the update, my Lumia 925 has started giving me much longer distances (about 500 metres difference on a 10 km run) on my jogs compared to the sports clock. When looking into the tracked routes of the runs on the map, it can be clearly seen that the route is not as accurate as they used to be.
Did the WP8.1 update do some changes to the GPS finctionality, and how this issue could be solved?

interesting. not sure if any behaviour has changed with the WP8.1 update, but have u checked you are up to date with the latest firmware version and also the latest Nokia system app updates from the Store?also try performing a soft reset, and see if anyone else has reported this bug to SportsTracker or Endomondo.

Lumia 925 + wireless charging back = broken BT voi...

I'm posting this in case anyone else has discovered this problem.
I've got a Lumia 925 with the wireless charging back fitted. If I use the phone with a Bluetooth headset to listen to audio on the phone, it is fine. If I use the BT headset, or BT functionality in my car, to make or receive a telephone call, the voice audio is very broken and intermittent. Sometimes ending and restarting the call clears it, but not very often.
What *does* cure the problem is removing the wireless charging back. I have noted that the phone does NOT need to actually be charging for the interference - it just needs to be fitted.
I am NOT sure if the problem is being caused by the accessory or by the phone itself. I am arranging for the accessory to be replaced first (less hassle) but it could well be the phone.

I am having the same exact problem. I was initially thinking that this is some compatability issue between my car's integrated BT support, but as you suggested, once I have removed the charging cover, the issue is gone. What's interesting is that this will continue even if the cover is removed from the phone and until next restart of the phone.
Anyone has solution to this? BTW: I can confirm that in my previous Lumia 920 and my wife's Lumia 820 with wireless cover this does not happen.

Lumia 925 frozen!!!

Hi,
My lumia 925 just frozen today while I was on a call! it only shows that icon (check the attachment)
I tried to hold the power button! but no respond?
Please help
Solved!
Go to Solution.
Attachments:
WP_20130724_001.jpg ‏1680 KB

Unfortunately this doesn't set any precedent as a number of recent Nokia Lumia devices have had unpredictable issues upon their very first software release, which I am sure will be resolved in later update.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 925 noise cancelling mic problems

I have two problem, questions:
First, I lived in Kuwait and there I bought a Nokia lumia 925 with 12 months Nokia warranty, however I moved back to my home country, is the warranty valid here too?
-the real problem- :
Unfortunately I need it since the noise cancelling Mic does not work on it. The other microphone at the bottom of the phone works great, because during a phone call there is no problem, they hear me.
However I expected today, when I recorded a video and played it back, it was not mute, but it was like the phone would be in water, I only heard strange muffled sounds. I looked after it, I had been cleaning it for an hour: I blew air into the top microphone with a pump, with my mouth... It did not succeed, it got a little bit better, since now that strange sound is more quiet, and when I shout in it , I can hear it.
Anyway it does not even work while I am recording in the OneNote app.
It is not a solution, it is still terrible.
Please help me!

Hi DaGentleman,
Welcome to the Nokia Support Discussions!
Try to use the Nokia Software Recovery Tool and then check if it helps. See this link for more info: Nokia Software Recovery Tool. If that doesn't help, we suggest sending it back to a Nokia Care Point in Kuwait. Try to search it using this link: Nokia Care Point.

Nokia Lumia 925 Display Problems

I was playing on pc when i saw that the screen on my lumia 925 just broke kind of i will put some pictures and i try to restore it but it didnt work is the same .... i never drop it in any place or put it near water or st dangerous it was in case all the time plz can you tell me is a display issu or a soft problem ??
Attachments:
IMG_0041.JPG ‏1305 KB

That looks like display issue. You need to take it to Nokia care center and get the display replaced.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Lumia 925 blurry text while scrolling

Noticed that my lumia 925 has a blurry text while scrolling, specially when scrolling white text over black background or black text over white background... also noticed some blurry when scrolling tiles on the home screen, this blurry occurred around the black horizontal lines separating the tiles.... compared the scrolling with the 920 and there is a huge difference...
I read that some of the galaxy S4 units has this problem and that this problem related to Samsung AMOLED screens, and you know the lumia 925 has a Samsung AMOLED screen.
Any one has these issues? let me know in comments please..

I have the same issue with L1020.
I am extremely annoyed and disappointed at Nokia for messing up the PERFECT display of L920.
After using L920 for months and laughing at lower quality displays of other phones, this L1020 display feels like those typical phone displays.
Are nokia engineers so incompetent or everyone of them have vision issues that you ship a phone with such s**t quality?

Lumia 925 8.10.14176.243 sound issue

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