Lumia 925 Black update minor problem

Hello,
Just wanted to send feedback about my update experience.
- I have Lumia 925
- I have developer account and related MS updates already installed
- When installing Lumia Black, installation started normally
- During first reboot my phone got stuck at "goodbye"
- I did soft reset (screen + volume down buttons)
- Phone continued updating normally

Have you updated all your system apps following the update? If not, download and install an app called Lumia System Updater and use it to update all the system apps. See if that helps.

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Lumia 925 Black Update

After Black update of my Lumia 925 Glance screen does not always display the Time , though it is always on. Try to fix this bug. Soft reset couldn't solve the problem.

Have you updated all your system apps following the update? If not, download and install an app called Lumia System Updater and use it to update all the system apps. See if that helps.

Lumia 925 black-update phone stuck

I installed the black-update yesterday on my 925, in the beginnings no problems, but this morning when I tried to unlock my phone I typed my password but then the phone got stuck in the lock screen. After 3 minutes it automatically locked itself but now it is not unlocking anymore.
The strange thing is that my Glance is still working if I move my hand over the phone (peek). But I cannot unlock it via de unlock button (nothing is happening), I have double tap to wake switched off, and my cam app is ProCam so no chance of unlocking it via that as well. I also tried to call the phone but it is not receiving the call..
Also putting it on the charger or connection it to the computer doesn't help, screen stays black. My question is is this a software problem or is it just a coincidence and my unlock button broke during the night.. but this would't explain the not receiving calls part and also not that it is not 'unlocking' on charger or computer.
What you advice me to do now? And I don't wanna hard reset my phone...

I think you need to do a soft reset, many peoplr have reported issues with Glance screen pre and post Black update. Press and hold the Vol.down and power/screen lock keys together for few seconds till you see the 'Nokia' on the screen. You won't lose any data by doing this. I revived my L925 when I experienced same issue months back. Good luck.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Update queries (Lumia 620 Black Update)

Hi guys, I was wondering if anyone on here knew how long it should take between the update geting to the carrier and them pasiing on the update to the consumers?
I ask because mysef and others are STILL without the Update 3/Black update for the 620 ( in the UK), and are increasingly becoming annoyed (putting it lightly - don't want to get banned from the forum already) at this fact, especially since we know it is the carriers fault (I won't name and shame the carrier since it's in the link!)
http://community.virginmedia.com/t5/Mobile-Blackberry-Windows-and/Nokia-Lumia-620-Black-Update/td-p/...
The link above shows the interactions that have been made between those of us waiting for the update, and those at my carrier. In short, on the 2nd April, the foum dudes passed it on to those who deal with the updates. 8 days later (10th April, 3 weeks ago), the next reply was that they were in the latter stages of testing, and should be out "within the next few weeks". There have been NO updates since, hint the fact we are getting increasingly annoyed.
Surely, the fact they claim they were in the latter stages of testing 3 weeks ago mean we should have the update by now, especially since all other 620's in the UK had the update in March.

Abi99 wrote:
Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? The same code is printed on the label of your phone. That code determines your firmware variant which determines your current version. We can check together if you have the latest version, only with that code.
This link provided does not get anywhere for me - just takes me to the Nokia page, saying:
We couldn’t find that page
Sorry about that. Try one of these links to find what you need...

Lumia 720 Black update

There is no Lumia 720 black update listed for New Zealand. Was it forgotten?
Solved!
Go to Solution.

Hi Thurlough,
Rest assured, the Lumia Black release for Lumia 720 in NZ is not forgotten. It will follow the release timing for Lumia 720 Country variant in Australia. We've asked for the NZ Lumia Black availability table to be updated.
The update should be available to you, barring any unforeseen technical issues, by the end of next week.
Regards
Peter

Lumia 920 - Black update problems, slow app respon...

I have had a lumia for well over a year in the UK, I updated to the black update a week ago, and the phone became completely unresponsive, similar to theDej's problem here: http://discussions.nokia.com/t5/Nokia-Lumia/Phone-inoperative-after-lumia-black-update/m-p/2372351/h...
However, I contacted the carrier (EE) and they replaced the handset. I set up the replacement handset, which then prompted for the update, and I took the plunge and applied it again.
Now, although the handset mostly works, some apps have stopped functioning, and most importantly the WiFi settings and Bluetooth settings pages often become completely unresponsive, drop their connections, and dont show any available connections, so I cant reconnect to WiFi or bluetooth without restarting the phone. Also on some occasions, turning off the phone shows the "goodbye" screen, but either doesn't turn off and returns to the home screen or it magically restarts without me pressing the power button.
Has anyone come across any issues like this, is there anything I can do?

Please, try the Nokia Software Recovery Tool and report your results. We have a lot of Bluetooth/Wi-Fi issues reports since Lumia Black – no problem here. However, we have so many, sounds like several different issues.

Lumia 925 cyan update problem

Hi , i updated to windows 8.1 official version on my lumia 925 and the problem im facing is the battery. It wont get me through a day of normal usage. Pls dont tell me to close wifi, glance etc. becouse i followed every single battery saving trick.
Thank you.

have you tried performing a soft reset, and checking you are up to date with the latest Nokia system app updates from the Store? else a hard reset may be in orde.r

L920 Cyan Update: minor problems after update

Hello everyone! I thought I should try to find help here since the FAQs won't do in my situation. I updated my Lumia 920 (Italian CV) to Lumia Cyan and Windows Phone 8.1 a few days ago (the morning it became available) and I noticed a few nuisances, especially regarding to the system apps that came with the firmware update.
So, let's begin: after the WP8.1+Cyan update I had to restart my phone several times to be able to project my screen, to update the glance screen and Networking+ apps etc., which is not a problem for me. The problem is that some of them are not functioning as they should be: for example, a minor issue is that the glance screen keeps showing the "Low battery+in battery saver mode" icon when my phone is low on battery but is not in battery saver mode (I checked it, it was disabled in the Battery Saver app). Another, more annoying issue is that the Display settings app (that lets me configure my color profile etc.) does not have options I expect it to have and it does not behave as it should: for example, as far as I know, I should have a brightness profile menu - which I do not have. I did not really need this function but it is missing so in this case I think it is an issue. What the real problem is, that when the ~"Lower screen brightness when in battery saver mode" option is enabled, my phone's soft buttons' lights automatically turn off (even in low light) and my screen's brightness is lower when it is set to "Automatic". This would not be a problem when I'm in battery saver mode, but I am not! Another minor issue is that when I try to slide to the app list from the start screen, it lags a bit: I mean, it does not instantly follow my finger but instead waits a very short amount of time and then slides to the left.
So, what I found out is that somehow these Nokia system apps could think that I am continuously in battery saver mode and it does not matter if I turn it off or change it to "when battery is low" or anything. Also found out that now my battery saver app says "Last charge: less than an hour ago" - I charged it yesterday and have not plugged the USB cable into it since then. I also do not see the USB settings in my Settings view, but I can reach it by searching "USB" - it's like if it was in developer preview o.O
I do not have issues with touch or anything else (yet?) but I would like to ask you if there is a solution which is not hard resetting my phone? I already did a soft reset, manual reboot, "let the phone battery go to zero and then fully charge it up" but none of them helped. I tried to change the brightness settings, updated all the apps and checked for system updates etc.
Some probably useful information:
Phone: Lumia 920 (Yellow)
Carrier: Italy - CV
Update process: that's a bit tricky: I received Lumia Black with GDR3 and then I thought I could try WP8.1, ticked the preview app's box and received that "post-GDR3 update" which was a really small package then I changed my mind and disabled the developer preview function, so I did not receive a notification of the WP8.1 update. I received the "pre-WP8.1 update" then the WP8.1+Lumia Cyan update, everything went smoothly except that my phone rebooted when I started configuring WP8.1 (I thought it should have rebooted earlier..). Another "probably-not-an-issue" is that when I enter my SIM PIN, the phone says "accepted", the label switches back to "Enter SIM PIN" and then after ~0.5 seconds it goes away and unlocks. Might this be caused by WP8.1's Dual SIM support?
So, in short I only have these little issues, that the phone's Nokia system apps somehow always detect that I'm in battery saver mode. Short addition: Iupdated the "Display" app while I was still on WP8 GDR3+Lumia Black.
Again, the question is whether there are any solutions except hard resetting, because that is the last thing I want to do with my phone and only if there really is nothing else :-/
Thank you for your help in advance and sorry for the long message, I just tried to include everything that might be of help :-)

My Lumia 920 is updating its firmware right now. Question: is iot the announced Denim update and does it correct some of the issues we discussed here?
The Denim update's features are:
Windows Phone 8.1 Update 1:
Cortana – The most personal digital assistant on the market will now be available in the UK and China as a Beta. India, Canada and Australia will have access to Cortana as a public Alpha. For US residents, Cortana now includes an improved natural language, car kit integration via Bluetooth for contacts, snooze reminders and calendar improvements.
Live folders – If you prefer to keep your apps or games organised, you can now put them into folders. Simply press, hold and drag an app over another to create a new folder on the Start screen. Each folder can be renamed by tapping on the text field above the open folder.
Apps Corner – Create a customised Start screen, where only specific apps or games are accessible. This could be particularly useful in the workplace if you’re issuing Windows Phones to employees.
SMS merge and forwarding – Select individual text messages to either delete them out of a messaging thread, or to copy and past them into a new message in order to forward them.
Snooze Times – It’s now possible to customise the snooze time within the Alarm app.
Consumer VPN – Maintain privacy and security when using data while connected to public Wi-Fi hotspots or even with your home Wi-Fi.
Mobile WebSite improvements in IE – Connect and browse even faster with improved downloading speeds on mobile websites.
Store Live Tile (US only) – The Store Live Tile displays featured apps and games that are the most popular in the Store, or most relevant for you.
Lumia Camera – Replacing Nokia Camera, Lumia Camera is faster and more intuitive than before to make the best camera experience, even better.
Speed – Pocket to capture speeds are super fast, and it only takes milliseconds going from shot to shot.
Moment Capture – A long press of the camera button starts 4K-quality video recording at 24 FPS. With each frame at 8.3 megapixels, you can save individual frames as high quality still images.
Rich Capture – Auto HDR and Dynamic Flash are now welcomed into the already-impressive feature set. Shoot first and adjust the camera settings later for that perfect photo.
Improved image processing algorithms – Updated to give you clearer photos, even in low light.
“Hey Cortana” Voice Activation – Gone are the days of pressing the microphone button to wake-up Cortana. Simply say “Hey Cortana” while the phone is idle and Cortana will activate.This is possible thanks to the SensorCore technology.
Glance Screen – Compatible Lumia devices can now show more at a glance with Bing Weather, or Bing Health & Fitness data, in addition to time and date, notifications and application data.
If it is indeed Denim (I'll find out within the hour), I suppose we'll have to open a new discussion thread.
Giles

Issue with Lumia 620 Black update

Hi everyone. Recently I've updated my L620 to Black and the ROM is EU-Spain. When I turn the " Double tap" on for unlocking the screen and put my phone into any of my pockets, the phone strongly hangs and there will be no way to unlock the screen except replacing battery. I think this is a bug and my phone can not recognize the hits in my pockets as temporary hits. I don't want to disable " double tap" but by this problem I cant work with my phone safety.help pls. thanks

Hi borninwar,
Welcome to the forum!
Just to clarify, did the issue happen immediately after the Lumia Black update? If yes, try to verify if the update is successfully installed on your phone. Check if 'Lumia Black' shows up under Settings > Extras + Info. Try also to check if all system apps are updated by scanning the QR app codes shown at this link, especially the one for 'Touch': Nokia Windows Phone 8 App updates After that, check if the phone's 'Double tap to wake' feature and the overall performance of the touch screen will improve.
Let us know how it will go.

Lumia 620 Black Update, availability in Africa!

I have the Lumia 620. I have been waiting for the Black update since the rollout started. I have the phone that is the only one amongst all the other phones, based on the network provider I am using, that is still waiting for availability. My phone has been acting up, I am beginning to see problems arise. I mentioned this to one of Nokia's employees and I was told it could be due to I do not have the update. Therefore problem can't be within my fault per se. This is just one of many emails. Any communication would be appreciated.
#LumiaHero
https://twitter.com/_kylelyle
http://t.co/oOMk2BmMFv

Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? That code determines your firmware variant which determines your current version. Then we can check together if you have the latest version.

Lumia 620 black update

I have conected my lumia 620 with wifi and black update is also released for my phone but it can not be downloaded there is written downloading 0% and not going up why ???
i am trying from one week but i could not download the update...

Does this help?

Lumia 925 noise cancelling mic problems

I have two problem, questions:
First, I lived in Kuwait and there I bought a Nokia lumia 925 with 12 months Nokia warranty, however I moved back to my home country, is the warranty valid here too?
-the real problem- :
Unfortunately I need it since the noise cancelling Mic does not work on it. The other microphone at the bottom of the phone works great, because during a phone call there is no problem, they hear me.
However I expected today, when I recorded a video and played it back, it was not mute, but it was like the phone would be in water, I only heard strange muffled sounds. I looked after it, I had been cleaning it for an hour: I blew air into the top microphone with a pump, with my mouth... It did not succeed, it got a little bit better, since now that strange sound is more quiet, and when I shout in it , I can hear it.
Anyway it does not even work while I am recording in the OneNote app.
It is not a solution, it is still terrible.
Please help me!

Hi DaGentleman,
Welcome to the Nokia Support Discussions!
Try to use the Nokia Software Recovery Tool and then check if it helps. See this link for more info: Nokia Software Recovery Tool. If that doesn't help, we suggest sending it back to a Nokia Care Point in Kuwait. Try to search it using this link: Nokia Care Point.

Lumia 625 black update

I got update for my Lumia 625 ,I installed it and after been finished I can't find any difference and I opened the extras&info sill showing amber software how can I know that the black update is on my device know although its fully installed and the phone restarted and told me update is full

It's not obvious that your phone has been upgraded.
Go to settings > Extras + Info.
It'll tell you the software release version
But...... have a look at
http://www.nokia.com/gb-en/windows-phone-black-update/
You'll find out that you have to download the new camera software and other bits too.
Here's the video about Lumia Black
http://www.youtube.com/watch?v=ruXlufHmdZ4
Another BUT..... The Nokia Glance screen is not availble for the Nokia Lumia 625.
One wonders why Nokia doesn't tell you this, you have to search for stuff on their website and only at the bottom does it tell you that the Glance software isn't available - VERY Unimpressed.

Lumia 1020 Black update in Sweden?

Does anyone know when the Lumia Black update is scheduled for release in Sweden?
To what I can read it shoulkd have been released but that the device needs get the go ahead from the serviceprovioder (phonecompany, in my case 3 Sweden).
What I am especially interested in is the DNG support.
Solved!
Go to Solution.

The only thing that has been released so far is Microsoft's portion of the forthcoming "big" update, formerly known as GDR3, now simply known as "Update 3". But even that is only available as a developer preview that can be installed on developer unlocked phones.
It is, however, Nokia's "Lumia Black" part of the update that is going to provide DNG support, not Microsoft's "Update 3".
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Aio/Cricket Lumia 620 Black Update

Hello. I asked this question to AIO already and they of course don't have a clue. There are some nice enhancements in black and a few apps that I would like to run that require the update.
Is this update now not going to happen? Before the black update status page showed the AIO 620 update as "Waiting for Approval" Now it states "Not avaialable"! What's the deal here? Should I have not bought this phone? Does this mean the Cyan update is not going to happen for AIO 620 either?
Is there anyone that can shed some light on this?
Thanks.
Moderator's note: The post was moved to the most appropriate board.

Abi99 wrote:
Did you try the Nokia Software Recovery Tool already? In that tool, what is your 7-letter code (Nokia Product Code)? The same code is printed on your phone. That code determines your firmware variant which determines your current version. We can check together whether you have the latest version, only with that code.
Thanks for the info I have not heard of that tool. As for latest version I know it is not as the Extras+info on my phone reports as the Amber Update. The page I referenced states the black update is now Not Available for my AIO 620. Hopefully that changes because I would hate to think the update that was promised is never going to materialize.
I hate to use a comparison here with another phone manufacturer but ideally it would be far better if it worked like Apples iOS updates. They are released by Apple and do not need to wait for the carrier to release it independent.
Maybe with Microsoft now controlling the hardware and the software they could implement something like this. Otherwise all phone models are running different versions of windows 8 and while not as fractured as Android it does fracture the user base.
Thanks for the tip on the tool.
-ZZ

Lumia 925 Black update minor problem

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