Lumia 925 camera

Hi. I bought a new phone. When I start taking pictures, I quickly find out that something is wrong. All pictures look like they are out of focus on top left side. When I send phone to service, they say nothing is wrong. They said that all Lumia 925 are making the same photos. Can anybody send me your pictures, taken with Lumia 925 for comparison and to have proof they are wrong. If any of the people from Nokia are reading this, I also post 3 photos taken with my phone.
I also search for possible problems that make this affect. Angled lens make similar affect. If you whant more details, contact me.
From such a product like Nokia Lumia I didn't expect such a problem.
Dejan
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How are you taking the photos , physical camera button, onscreen camera button or touch to focus and take ? The only one that looks to be 'out of focus' is the third one , which actually looks more blown out due to the light source. All the photos look to be focussed perfectly in the centre in each case. I honestly don't know if there is a fault with your phone, but as you have already had the phone checked I just wonder if there is anything you may be doing inadvertantly that is affecting the result ?
Also which camera app are you using, you don't by any chance use the standard camera app and have the default set at close up ? As I say I really don't know the cause of your issue but if it has been checked I am just trying to think of possible reasons . You can of course try Nokia Care again.
Good Luck
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Similar Messages

Nokia Lumia 925 Camera problem - Ranlie Basas

I have bought Nokia Lumia 925, and i has camera problem. My Nokia Lumia, not working properly. Please help. Best regards, Ranlie Basas

hi mate, have you tried resetting the Nokia Camera settings to default, and also checking that you are fully up to date with the latest firmware for your device, along with the latest Nokia system app updates from the Store?

Nokia lumia 925 camera issue! Please help asap!

If you see from the pics that i have attached below, the first one is where the photo is being saved and thats the natural colour of the image but the next pic shows the post saving issue that i get. The issue totally reduces the crispness of the photo and there is always the yellow thingy in the pic! Is it a processing error? software or hardware? I tried all possible solutions (soft reset, hard reset, deleting app and reinstalling) no use! I even tried the nokia recovery tool no use again! I am still facing the same issue after the update of nokia cam app! Any other nokia lumia 925 user facing the same issue? Please help me! I love taking quality pics! Compare both the pics side by side and you'll know my issue! I tried getting a solution from nokia care and all online support but no one can help me on this! I know there must be a solution for this. Is this covered under warranty if so my phone is under warranty period!
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These are some of the pics i clicked using my lumia and ya these are edited! Before saving these images the clarity and the contrast were emaculate but after saving the processing kills it! I use only manual settings on the nokia cam!
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Yellow tint in picures taken with Lumia Phone Came...

Hi
I have done some extensive testing with respect to the yellow-tint-bug and I have made a PDF file with it.
I trust that it gives a fair view on what happens and when things go very wrong with our cameras.
Attachments:
Nokia Lumia 925 camera testing foxit.pdf ‏901 KB

They were done after the latest updates : GDR3 and Black.
The results are the same as before : GDR or Black didn't improve things.
Btw.
Here is one of the pictures in my PDF file that I corrected with Paintshop.
The paintshop version is how the scene really looks like.
Attachments:
1 Taken with 925 cam.jpg ‏2375 KB
2 Corrected with PS.jpg ‏4643 KB

Waves in camera in lumia 925

When i open the camera of lumia 925 , i observe waves on screen. And it is more visible when i use nokia smart can app. Is there any problem with the display?

hi mate, are you ensurign that you are using the Nokia Camera app from the Store? this replaces Nokia Smart Cam, and since users have uninstalled Nokia Smart Camera they have had theirproblems alleviated.
if however, this doesn't change the behaviour of your screen, and that you have checked that you are up to date with the latest firmware and Nokia system app updates from the Store, then try performing a soft reset.

Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
              - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
                           --when a certain app is running
                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
       It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Nokia Lumia 925 No Display After Switch On

When I switch my Nokia Lumia 925 off and then turn it back on again I get no display.
I know its on because I can press the on/off/ button and the soft keys will vibrate when touched.
I can even take a picture using the camera key, confirmed with a flash but I have no display whatsoever.
Anyone else experienced this issue? Soft reset seems to the the trick but I get the same issue everytime I turn my phone off and turn it back on again.
I love the phone to pieces but this issues are starting to dwell on me and whether I made the right choice.
My OS info if it helps is:
OS: 8.0.10328.78
Firmware: 3047.0000.1326.2005
Hardware 1.0.0.0
Chip SOC version 8960

In the light of this, my advice is to take it back to where you bought it from. There's clearly something wrong with your unit.
The Lumia 925 is a great phone. Don't let this bad experience change your opinion of the model. You may have had bad luck with yours, but it doesn't mean that *every* Lumis 925 suffers from the same fault!
Have it looked at by your nearest Nokia care point or, if you got it from an operator, contact them instead for the procedure to follow. They might even be able to give you further advice and things to try that could fix it for you without having to send it off.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Lumia 925 video recording problem!

Hi...
im new to all these!
I recently bought a lumia 925 and updated it to wp8.1 (befor that i downloaded preview for developers), everything is fine but the video recording! I can take photos but when i try to record a video, my phone just freezes after a second or two ! To be able
to use the camera again i have to restart my phone;(
I dont know if it had the problem befor! What is wrong with it?! Is there a way to revert it back to wp 8?

I'd try them over here.
http://answers.microsoft.com/en-us/winphone/forum/wp8?tab=Threads
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Video playback, Lumia 925

I searched for an answer to my problem and suspect I may have found the answer to want to confirm it. I have a short video clip (3 minutes) that I want to put on my Lumia 925. The video is in DV-AVI format from a MiniDV camcorder. The spec is standard definition PAL so it is 720x576, interlaced, with a frame rate of 25fps. Despite the Nokia spec stating that the phone will play back AVI it doesn't want to know. The spec also says it will play back mpg files so I have converted the file to PAL DVD compliant mpeg2 (720x576, 25fps, interlaced) with a bitrate of 8Mbps. The phone won't play that either. Now I am not a fan of high compression codecs but, as the spec for my phone says it will play back H264 mpeg4, I have converted it to that but retaining the original resolution and framerate. I tried the file as both a .mp4 and a .m4v but it still refuses to even acknowloedge they exist. I am copying the files to the Video folder in the phone but when I go to Music+Videos, Videos, it tells me there are no video files on the phone.
Could it be that the Nokia spec says the phone will play back 30fps so it doesn't recognise my 25fps files as being video? Only SD NTSC video uses 30fps (well, 29.97 actually) while PAL uses 25fps so why doesn't a UK market phone support the UK standard? I noticed that the video camera cannot be changed from the default 30fps either.
Solved!
Go to Solution.

I guess you could use something like handbrake. Also check this.
As far as supported formats (multimedia);
Video Playback Formats 3GPP formats (H.263), ASF, H.264/AVC, M4V, MPEG-4, VC-1, WMV 9
Video Playback Frame Rate30 fps
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 925, earpiece audio trouble (voice calls)

Background: I am a T-Mobile USA subscriber. Previously owned a Lumia 710, then switched to 810 when it became available. Great products; I've been very happy with both. Two weeks ago gave the 810 to another family member and got the Lumia 925.
I love the 925. The screen is great, the phone is light, and the camera amazing. Except for one thing. The first day I had the 925, I noticed that the audio from the earpiece did not no sound right. While on calls, the earpiece had a nasty buzz to it, sounding like a damaged speaker. The audio quality while on speakerphone was perfect, so I could not blame T-Mobile's network. I took the phone back to T-Mobile and they replaced it, no questions asked.
The second 925 sounded great. The earpiece audio was clear, without any buzzing or audio glitches. I was a happy man and everything was great, that is, until yesterday. Now the second 925 developed a similar bad audio quality during calls, but only from the earpiece. The speakerphone sounds fine, and using a bluetooth headset sounds fine also. It is not easy to describe the "badness" of the audio but there is a significant decrease in quality. The audio level seems to be down; with the volume all the way up, you can barely hear the other caller. The audio also has a buzzy, muffled quality to it, almost as if it is coming out of a tin can, and it is not easy to understand the caller. I tried calling my old Lumia 810 and the sound on the 810 is just fine. The trouble seems to be only the earpiece on the 925.
This morning I went back to T-Mobile and they replaced the SIM card. I'm not sure how that would help, but they said it should help if this is a network issue. That was 5 hours ago and the audio quality has not improved at all. I have also performed a full phone reset, then reloaded my previous settings, but the problem persists. At this point it appears to be a hardware issue, but it is very odd that it happened on the first 925 right away, and on the replacement one as well, but after two weeks. Beside the bad earpiece audio the phone works great. The apps work as they should, and the camera is lovely, but if I first need the device to function as a phone.
I am debating if I should try a third Lumia 925. I am a bit reluctant, as I'm afraid that it might break again. At least now it is within the 30 day return period, but what if this issue happens later? I would love to stick with Lumia but these issues with the 925 are worrisome.
Any help or suggestions would be much appreciated.
LumiaJohn
Solved!
Go to Solution.

supersape wrote:
I'm having the same problem with my Nokia Lumia 925. Voice in the earpiece audio is otherwise ok but when the other person is saying the S-letter in a word the earpiece audio makes it sound like other person is having a lisp or something. It's really annoying. Same effect comes when other person on the line is inhaling or exhaling. There is this whoosh sound the earpiece is making on S-letters, inhale - exhale sounds and on other low frequency background noices. Phone was like this from my first calls after unboxing. ...
I was thinking how to describe my audio problems with 925 but you did it perfectly! I have exactly the same problems with the S-letters, inhaling, exhaling etc. which makes every voice call more or less annoying experience.
I was thinking to replace the unit but the longer I read this thread, the more I start to think this is "a feature" i.e. bad design and/or poor HW choices. That said, ff this is so common issue, I wonder howcome there wasn't anything about this in those several reviews L925 was subjected to when it was released. Or are the reviewers so busy in testing the 'smart phone' feature that they do not spend time to mundane stuff like voice call quality.
I love the phone otherwise; looks great, has fantastic camera, crisp and cleat display - anyhow, had I known about this, I would have left this to the store.
EDIT:
supersape wrote:
I was making a Skype call from my Lumia 925 yesterday and with Skype the earpiece audio was clear and there was no whooshing disturbing the call. So i guess the speaker is working properly in Lumia 925 but the problem might be in 3G/4G reception (or somewhere else) that disturbs the call quality creating this whooshing in a call.
Havent' tried myself but if this is true, this starts to sound like some voice codec issue. ...which would be strange since one would think that the same speech encoding/decoding implementations are used in all Lumias so why would there be problems specifically in 925.
The good with this option would be that it's probably possible to fix with SW update. Provided that Nokia is aware of the problem or better yet, interested to anything about it.

Lumia 925 Audio recording stopped

My Lumia 925 audio recording has stopped working. Not working for Video surround sound recording and even WhatsApp sound recorded messages cannot go. Just hissss sound gets recorded. Can any help how to restore this?
Solved!
Go to Solution.

well, since people can hear you on a call, it's not a hardware problem with the microphone.
It appears to be something wrong with your recording apps -- the camera (in the case of video) and whatsapp.
First attempt would be to:
a) install another camera app with video capability and see if IT will record audio. and
b) uninstall and reinstall whatsapp to see if that fixes the problem.
If that doesn't work, to a backup, then try a hard reset and re-install the apps one by one, confirming that recording works after each install.
/drt

AUDIO NOTES - LUMIA 925

I have recently transferred by bluetooth some audio notes from my old nokia E71 to my new Lumia 925.
I cannot find them on the 925. Anyone have an idea of where they are on the 925? What app do I use to retrieve them?
Many thanks,
IanJohn

well, since people can hear you on a call, it's not a hardware problem with the microphone.
It appears to be something wrong with your recording apps -- the camera (in the case of video) and whatsapp.
First attempt would be to:
a) install another camera app with video capability and see if IT will record audio. and
b) uninstall and reinstall whatsapp to see if that fixes the problem.
If that doesn't work, to a backup, then try a hard reset and re-install the apps one by one, confirming that recording works after each install.
/drt

Bricked Lumia 925

This morning I woke up to a bricked Lumia 925. When I went to bed yesterday night, the phone was more than half full on battery.
The phone has now been connected to power (both to a regular socket and via USB in my PC) for a couple of hours - but it is still not reacting at all.
Does anyone have a solution to this - apart from returning it to my carrier?
Thanks,
Jesper
Copenhagen, Denmark
Solved!
Go to Solution.

Try a soft reset to see if you can bring it to life (Vol Down + Power button til it vibrates) if not, maybe a hard reset (Vol Down + Power + Camera Key - This Will Erase User Data though!!). Failing that, be prepared to visit your dealer or a care centre.
Jurassic Park, Sam Neill to Dickie Attenborough " Mr. Hammond, the phones are working !"
N8-00 Tesco UK 059C951, Lumia 920

Lumia 925 camera

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