Lumia 925: Diagnostic tool

Hello guys,
do you know if there is still a diagnostic tool for my Lumia 925?
On my Lumia 800 I can enable this hidden tool with ##634# with a lot of different facts 'bout my handy.
With L925 it shows me the colour, lifetime, modem version.
Can u help me?
"Wenn zwei Knaben jeder einen Apfel haben und sie diese Äpfel tauschen, hat am Ende auch nur jeder einen. Wenn aber zwei Menschen je einen Gedanken haben und diese tauschen, hat am Ende jeder zwei neue Gedanken." - Platon

it still works on my 920, but it is just the life timer that shows.
on my 800 with 7.8....it still works. so I don't think that they eliminated it until the wp8

Similar Messages

Lumia 925 rebooted after cyan update (everything i...

Hi all,
I installed Cyan update less than a week ago (Finland). Everything worked fine, but today my Lumia 925 started to install by itself software updates after which it erased ALL information (pictures, personal software. addressbook etc) from the phone! I also received an SMS from Microsoft congratulating me for buying a Lumia! All the software that is left is the "original" as if I just had purchased the phone.
I logged into my Microsoft account but no information was recovered. I guess this has to do with cyan update.
Can you help me please?!

You should not need to use the software reinstallation tool in this case, simply perform a reset of the phone from Settings, provided the backup option was switched on before the update you will have a backup linked to your Microsoft account, and your contacts at least are automatically sunced with that anyway. Automatic back-ups are normally switched on by defalut.
When the phone starts after the reset, there is an option during the boot-up process that asks if you wish to reinstall an earlier backup. Again, as long as you had all options selected, the resotration would inlude all items from the last back-up.
With regard to the update happening automatically, the phone can (if the setting is switched on) download updates automatically but it is not installed automatically, you would have received a notification on the screen and you would have pressed to install, perhaps this happened at a time when you were preoccupied and you pressed without checking what the notification referred to.
The welcome message is an automated part of the initial boot-up process, even after resets and updates.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Lumia 925 noise cancelling mic problems

I have two problem, questions:
First, I lived in Kuwait and there I bought a Nokia lumia 925 with 12 months Nokia warranty, however I moved back to my home country, is the warranty valid here too?
-the real problem- :
Unfortunately I need it since the noise cancelling Mic does not work on it. The other microphone at the bottom of the phone works great, because during a phone call there is no problem, they hear me.
However I expected today, when I recorded a video and played it back, it was not mute, but it was like the phone would be in water, I only heard strange muffled sounds. I looked after it, I had been cleaning it for an hour: I blew air into the top microphone with a pump, with my mouth... It did not succeed, it got a little bit better, since now that strange sound is more quiet, and when I shout in it , I can hear it.
Anyway it does not even work while I am recording in the OneNote app.
It is not a solution, it is still terrible.
Please help me!

Hi DaGentleman,
Welcome to the Nokia Support Discussions!
Try to use the Nokia Software Recovery Tool and then check if it helps. See this link for more info: Nokia Software Recovery Tool. If that doesn't help, we suggest sending it back to a Nokia Care Point in Kuwait. Try to search it using this link: Nokia Care Point.

Migrating to a Lumia 925 from a C6-01

Hi all,
I currently have a Nokia C6-01 Belle phone and I've just bought myself a Lumia 925. As I expect the Lumia 925 to be delivered to my home in a couple of days, I have to make a plan on how to migrate my data from the C6-01 to the Lumia 925.
Contacts: I already synced the C6-01 to my Microsoft Live account. I managed to do that by setting up an EAS (Exchange Active Sync) email account on the C6-01. So, when I get my Lumia 925 and log into my Microsoft account, the contacts will be automatically synced.
Photos & Videos: no problem here, I'll just need to upload to my SkyDrive the media I want to see on the Lumia 925.
Nokia Maps favourite places, collections and routes are also covered: the Maps app on my C6-01 is always synced with HERE.com. All I'll have to do is sync the Lumia 925 Maps app.
Browser bookmarks: I use two browser on the C6-01: the native Belle Browser and Opera Mobile. On each of them I have a different set of bookmarks which I would like to transfer to Internet Explorer on the Lumia 925. I have no idea on how to do that.
Calendar entries and tasks (to-do): I don't know how to transfer them to the Lumia 925.
Notes: I have several notes I need to transfer to the Lumia 925.
SMS messages: I have a lot of them on my C6-01 I would like to transfer to the Lumia 925. I guess those messages are stored on the C6-01 internal memory, not on the SIM card.
I would appreciate any help you can give me on how to transfer my data from the C6-01 to the Lumia 925.
P.S.:
I'm now reading the Lumia 925 User Manual, which says on page 14 of the UK version:
"Copy contacts
Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily copy your contacts and text messages from your old phone. Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the
phone memory, not on the SIM."
If that's correct, it's possible to transfer SMS messages from the my old phone to the 925 via Bluetooth. What do you know about that?
Best regards,
Solved!
Go to Solution.

Nokia Suite (v3.6.x and later) allows for an easy transfer of contacts, calendar and photos to your Nokia Lumia Windows Phone via SkyDrive.
Here's how this feature works;
Connect your Nokia S40, S60 or Nokia Belle phone to your PC using the USB cable.
After Nokia Suite is started and your phone shows as connected select Tools>Upload to SkyDrive and follow the on screen instructions. If you do not have one yet you will have to create a Microsoft account which has a SkyDrive attached to it. You can create such account here.
You will now have to reset your Nokia Lumia Windows Phone. Doing so will erase all content from the phone and return it to it's 'out of the box' state. Make sure you have synced any media files to your PC (Zune for WP7.x devices / copy them through explorer on WP8.x devices) or Mac(Connector). You can sync these back after the reset. When finished reset your Nokia Lumia Windows Phone using Settings>about>reset your phone.
Go through the Device First Use sequence and when asked enter your Microsoft Account used to save the content from Nokia Suite. When the setup has finished your will find your contacts, calendar and photos have all transferred to your Lumia. These will also be available through your Microsoft account through the web interface. The list of installed (paid) apps is also restored and the phone will start downloading these once the restore is complete. You can switch to WiFi for this if you have access.
It is important to note this transfer will only work to the Nokia Lumia at the Device First Use sequence (after a reset). If you have your Lumia setup it will not look for or sync the information copied to SkyDrive through Nokia Suite.
SMS message can not be transferred directly, but you can export all messages in Nokia Suite (Messaging>File/Export all text messages) and open the resulting Comma Separated File (.csv) in Excel or OpenOffice Calc to create an Excel sheet (.xls file) this can then be copied to your SkyDrive and opened from the Office app. You could also use a tool to create separate files from the exported .CSV file and copy all of these to SkyDrive.
I would begin with using Nokia Suite to transfer the data you can transfer this way tou the SkyDrive registered to your Microsoft account as you can do this now. When you receive the 925 make sure cellular data is enabled during the Device first use sequence and once you enter the Microsoft account login and password the data will sync to the phone from there.
Anthing else after that you might want to let us know so we can see what best way to do this.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 925 - BSOD

Hi,
Today my Lumia 925 was unresponsive and stuck. I have power reset the device and it was restarted but this time stuck on BSOD with a sad face on it, I tried to power reset the device multiple times but no success. Then I tried to factory restore the device, now it is showing updating screen and a progress bar but it is never completing the setup.
I visit to Nokia Service Center and their technician told me my main board has some power issues and need to replace and it would cost more than INR 13,000. I am very upset with their suggestion because my mobile hardware is functioning and it is seems a OS issue.
Can someone please advise me.
Thank you.
Hiraman Shrestha

If Nokia Care says that, I guess that's what it really is. You can try re-installing the OS using the Lumia Recovery Tool, but I'm afraid it might behave the same again.

Lumia 925 ATT Here Drive+ issue after Cyan

I've noticed that on my 925 Here Drive+ doesn't recognize addresses that it previously did. It can find the address just fine from Here Maps, and will give turn by turn directions when you start navigation from there, but not when you use the people hub to quickly navigate to an address from a contact. Pops up a dialog that says no address was found.
I've done a soft reset etc, did a full erase and update, not from a backup, everything from scratch.
I would appreciate any advice you might have, one if my most used features.

Same problem here.
Had the Lumia 925 for nearly a year - without any problems ever.
Since the Cyan update the phone often freezes, which it never did before. The only way to bring it back to life is the Power+VolumeDown button combination.
On the first few freezing occasions the glance screen was showing and stuck, and it was charging via USB.
I have reset the phone (from Settings -> Phone), and turned the glance screen to "Peek", which appears to have reduced the occurrences of freezing, but it still happens.
From my observation freezing is more likely during charging, but that may have been a coincidence. It has also occurred while not charging.
3G, Data connection, and location were on in all cases of freezing, WiFi and NFC were off in all cases.
This is a _very_ serious bug that should get lots of attention immediately! The threads about it fill in several locations, at wpcentral, MSDN, etc. (it apparently affects several Lumia models).
Are there experiences with using the Nokia Software Recovery Tool? It will apparently reset the Lumia 925 to a pre Cyan state. If I then install the updates, including Cyan, again, will there be a chance of the freezing problem to be gone? Or should I refrain from installing the Cyan update again for the time being if I want the phone to be reliable?

4g enabled on Lumia 925?

When will the 3047.0000.1326.2006 update for the CV GB Lumia 925 be rolled out to enable 4g?
The Amber update enabled 4g on my CV GB L920 but when will it be enabled on the 925?
Moderator's note: Post is edited as it contains an unauthorized tool. Discussion of such tool is not allowed in the Forum as it will void the warranty and will harm the phone.
Solved!
Go to Solution.

"should be very soon" is not a solution! Something like "by the end of September" would be nearly a solution. Other CV GB handsets have had 4g enabled but the 925 has not as yet, what are the qualifications for releasing the rom i know exists? For nearly a year Nokia have been selling 4g ready (but not 4g enabled) handsets into a market that has had a 4g network available since last november! Yet my galaxy s4 and iphone 5 were both sold sim free with 4g ENABLED! Why did Nokia leave 4g disabled when a 4g network was available and when will 4g be enabled on all UK handsets? I we don't need a specific date just tell us what set of events will lead to qualification or is it just when Nokia feels like it? If Samsung or htc release 4g handset then my nokias will be on ebay the same day!

Nokia lumia 925 camera issue! Please help asap!

If you see from the pics that i have attached below, the first one is where the photo is being saved and thats the natural colour of the image but the next pic shows the post saving issue that i get. The issue totally reduces the crispness of the photo and there is always the yellow thingy in the pic! Is it a processing error? software or hardware? I tried all possible solutions (soft reset, hard reset, deleting app and reinstalling) no use! I even tried the nokia recovery tool no use again! I am still facing the same issue after the update of nokia cam app! Any other nokia lumia 925 user facing the same issue? Please help me! I love taking quality pics! Compare both the pics side by side and you'll know my issue! I tried getting a solution from nokia care and all online support but no one can help me on this! I know there must be a solution for this. Is this covered under warranty if so my phone is under warranty period!
Attachments:
pre processing.jpg ‏338 KB
post processing.jpg ‏332 KB

These are some of the pics i clicked using my lumia and ya these are edited! Before saving these images the clarity and the contrast were emaculate but after saving the processing kills it! I use only manual settings on the nokia cam!
Attachments:
WP_20140501_22_06_23_Pro.jpg ‏140 KB
WP_20140302_17_26_26_Pro20140302175555.jpg ‏413 KB
WP_20140309_20_52_37_Pro20140309205516.jpg ‏247 KB

Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

HP Update unable to install HP Printer Diagnostic Tools

Today the HP Update application prompted me to install three updates related to my Deskjet 3520. Two of them seemingly installed OK, but the third one ("HP Printer Diagnostic Tools") downloads but immediately fails after installation has started.
The manual download of the tool seems to run, but there is no success message, and HP Update still shows this one as missing afterwards. This is on Windows 8 Enterprise x64.
This question was solved.
View Solution.

That update is supposed to install a desktop shortcut to the diagnostics landing page. You can find that here: www.hp.com/go/tools .
I don't know why the update is not working, but I would suggest selecting the "Hide" option so it no longer shows up and adding the above link to your favorites if you wish to save it.
Although I am an HP employee, I am speaking for myself and not for HP

How to switch off 'Cell Info' in Lumia 925

I recently bought Lumia 925. I am getting constsnt messages pertaining to 'Cell Info'. They keep on appearing once in every few seconds & pile up in a huge number. You can not make a call unless you acknowledge all of them, which takes huge time, alternatively I have to switch the phone off & on & make a call after re-boot!!
I was using Nokia E 63 earlier. It had a setting facility for 'Cell Info' on or off. I do not find any setting facility for 'Cell Info' in Lumia 925.
Please guide me how to set the Cell Info off, or I will have to discard this Lumia 925

Thanks everybody for the suggestions!
a) I tried with SIM of other service provider : There were no troublesome flash messages. b) I contacted my service provider: Airtel: After trying for tremendous patience with support number 121, somehow I could convey the message about what was happening. My call was transferred to a senior person, who promised me that these 'Flash' messages would stop in half an hour. It did not happen. Once again through 121, once again the promises, nothing happens. I personally visited Airtel support centre. Again nothing happens. c) I tried my old E 63 & switched off Cell Info with the same SIM. I am not able to use Lumia 925 because of Flash messages accumulating every few seconds.
Conclusions: I have to change my service provider Or Phone Or Both. – Now I may go for the last option with frustrations.

Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
              - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
                           --when a certain app is running
                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
       It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Known issue: Diagnostic tools - profiling tools fail to launch (Windows 10 Technical Preview SDK and tools, March 2015 release)

The following issues exist when you run the diagnostic tools without the debugger for Windows universal app projects (Debug >
Start Diagnostic Tools without Debugging):
When the startup project is a C++ universal app set to deploy to a physical Windows Phone device, the profiling tools fail to launch.

Workaround:
Using the Start debugging drop-down menu, change the target to Local Machine, Simulator, or Emulator.

Oracle diagnostic Tools error in 11.5.10.2

Hi,
Can somebody help on this issue, i am getting the error below
ERROR
====
The Oracle Diagnostic Tool showed “No Groups have been registered for the Advance Test”
The patches already applied are 7530017 and 7126196.
I am unable to see IZE directory under /ul02/app/common/lasrt/java/oracle/apps.
Thanks
Dheeru.

As per the note need to apply 6069527 patch, but we have other TEST instance in which Oracle diag tools working good without 6069527 patch.
I think some how we need to install ize top (directory) in $JAVA_TOP/oracle/apps
I see other working Oracle Diag tools instance has this ize directory under $JAVA_TOP/oracle/apps.
So, any suggetion to get ize directory under the path $JAVA_TOP/oracle/apps.It is explained in (E-Business Suite Diagnostics Installation Guide [ID 167000.1]), under "adsplice Patch Installation Notes" section.
Thanks,
Hussein

Lumia 925: Diagnostic tool

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