Lumia 925 frozen!!!

Hi,
My lumia 925 just frozen today while I was on a call! it only shows that icon (check the attachment)
I tried to hold the power button! but no respond?
Please help
Solved!
Go to Solution.
Attachments:
WP_20130724_001.jpg ‏1680 KB

Unfortunately this doesn't set any precedent as a number of recent Nokia Lumia devices have had unpredictable issues upon their very first software release, which I am sure will be resolved in later update.
Happy to have helped forum in a small way with a Support Ratio = 37.0

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Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

How to switch off 'Cell Info' in Lumia 925

I recently bought Lumia 925. I am getting constsnt messages pertaining to 'Cell Info'. They keep on appearing once in every few seconds & pile up in a huge number. You can not make a call unless you acknowledge all of them, which takes huge time, alternatively I have to switch the phone off & on & make a call after re-boot!!
I was using Nokia E 63 earlier. It had a setting facility for 'Cell Info' on or off. I do not find any setting facility for 'Cell Info' in Lumia 925.
Please guide me how to set the Cell Info off, or I will have to discard this Lumia 925

Thanks everybody for the suggestions!
a) I tried with SIM of other service provider : There were no troublesome flash messages. b) I contacted my service provider: Airtel: After trying for tremendous patience with support number 121, somehow I could convey the message about what was happening. My call was transferred to a senior person, who promised me that these 'Flash' messages would stop in half an hour. It did not happen. Once again through 121, once again the promises, nothing happens. I personally visited Airtel support centre. Again nothing happens. c) I tried my old E 63 & switched off Cell Info with the same SIM. I am not able to use Lumia 925 because of Flash messages accumulating every few seconds.
Conclusions: I have to change my service provider Or Phone Or Both. – Now I may go for the last option with frustrations.

Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
              - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
                           --when a certain app is running
                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
       It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Nokia Lumia 925 with Black update - When low light...

The ambient light sensor doesn't seem to be correctly used in low light conditions.
In low light, with the phone "locked", just push the middle unlock button. The screen show the usual unlock screen, but at high brightness, for what seems to be a variable time (every time I do this), but not longer than 100-200 ms. Then the ambient light sensor starts to work, and reduces the display brightness.
This has only started since the black update. My Lumia 925 was working fine before, and now this display brightness problem has started. It only happens in low light conditions. If there is enough light (eg. daylight), the screen doesn't start with max brightness to begin with.
It doesn't matter if I'm using "glance" either. With this feature turned on or off, in low light conditions, this problem is the same.
I am now not using glance (I wasn't really using it before the update anyway), and I've set my screen brightness to a set value as a workaround.
OS version 8.0.10517.150
Frimware: 3051.40000.1345.1001
Hardware: 0.5.6.1
Radio: 3.2.04047.1
SOC: 8960
Solved!
Go to Solution.

So I've played with my phone more ... and I don't think there is a big problem. If I move to a room that is darker, and wait a few seconds, the phone unlock screen isn't bright when I hit the unlock button. It seems the phone now needs longer time to get used to the light conditions it is in.
Maybe the Lumia was always like this, or maybe the ambient light sensor has a slower response time now, and isn't polled as often for its reading, like it was before. More likely is that as I have been playing with the glance screen, I've been locking and unlocking quickly, while walking around. The phone hasn't had enough time to update the ambient light settings.
Interestingly, with the glance set to interval, I can still wake up the interval screen when placing my hands on the screen. I had left my phone for sometime on its own, then I lifted it up. Either my fingers or the movement triggered the glance screen to turn on. Or its has a timer as such, and just happened to turn on at this point in time ! Who knows (well I'll search for more info about the new glance settings now).
So it looks like there is no problem. Either its always been like this, and I'm testing the ambient sensor polling to the limits by pressing the unlock button often. Or the polling rate has been reduced (maybe to help increase battery life).

Nokia Lumia 925 Transfer my Data

Hi Team
I brought new Nokia Lumia 925 and used application to transfer my sms and contacts from my old lumia 800
Contacts successfully tranfer but had problem with sms
only sms transfered which were older then 19/08/2012 although i had this mobile till date with alot of sms
Only 499 sms tranferred recieved before 19/8/2012
Is any solution as i have alot of important sms in my old lumia 800
Transfer my Data version is 4.2.4.13
Any solution of it will be apprecited
Thanks

Hey. I just bought a Nokia Lumia 925 too and had the same problem!
Trying to transfer the SMS messages onto my 925 from my 800, it detects 500 messages, says it copied 499 but it only copied them up till 30/4, which is way short of the actual amount.
Transfer My Data app is the latest version.
Not sure if its an app limitation or a bug?

Lumia 925 - GPS inaccurate after WP8.1 update

I have been using my Lumia 925 to track my jogs for half a year (using Sportstracker and Endomondo apps). Also, I use a separate sports clock with GPS. My phone and the sports clock have been givin really similar results. Couple of weeks back I updated my phone with WP8.1. After the update, my Lumia 925 has started giving me much longer distances (about 500 metres difference on a 10 km run) on my jogs compared to the sports clock. When looking into the tracked routes of the runs on the map, it can be clearly seen that the route is not as accurate as they used to be.
Did the WP8.1 update do some changes to the GPS finctionality, and how this issue could be solved?

interesting. not sure if any behaviour has changed with the WP8.1 update, but have u checked you are up to date with the latest firmware version and also the latest Nokia system app updates from the Store?also try performing a soft reset, and see if anyone else has reported this bug to SportsTracker or Endomondo.

Lumia 925 initial setup with no SIM card

Hi,
Is it possible to do the initial setup of a Lumia 925 with no SIM card inserted?
Cheers,

Yes, over WiFi.

NOKIA LUMIA 925 SIM CARD HOLDER

I MUST BUY NOKIA LUMIA 925 SIM CARD HOLDER,
I LIVE IN ISRAEL
WHERE AND HOW CAN I BUY AND ORDER

I think that the device is so new that you will definitely have a challenge finding one at the moment.
IF nokia care is around you, they MIGHT have one...but still, I think that IF they even have the shells, it will probably be a set which would include having to change the entire shell.
its just too new.

Lumia 925 cc3065 not available in saudi arabia

i recently got the lumia 925 and its ana amzing phone. However i have not been able to find any covers or cases for it in ksa. Even the official cc3065 is not available.
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hi mate, you can try Amazon or eBay, there are plenty available on thsoe sites.

Lumia 925 + wireless charging back = broken BT voi...

I'm posting this in case anyone else has discovered this problem.
I've got a Lumia 925 with the wireless charging back fitted. If I use the phone with a Bluetooth headset to listen to audio on the phone, it is fine. If I use the BT headset, or BT functionality in my car, to make or receive a telephone call, the voice audio is very broken and intermittent. Sometimes ending and restarting the call clears it, but not very often.
What *does* cure the problem is removing the wireless charging back. I have noted that the phone does NOT need to actually be charging for the interference - it just needs to be fitted.
I am NOT sure if the problem is being caused by the accessory or by the phone itself. I am arranging for the accessory to be replaced first (less hassle) but it could well be the phone.

I am having the same exact problem. I was initially thinking that this is some compatability issue between my car's integrated BT support, but as you suggested, once I have removed the charging cover, the issue is gone. What's interesting is that this will continue even if the cover is removed from the phone and until next restart of the phone.
Anyone has solution to this? BTW: I can confirm that in my previous Lumia 920 and my wife's Lumia 820 with wireless cover this does not happen.

Lumia 925 rebooted after cyan update (everything i...

Hi all,
I installed Cyan update less than a week ago (Finland). Everything worked fine, but today my Lumia 925 started to install by itself software updates after which it erased ALL information (pictures, personal software. addressbook etc) from the phone! I also received an SMS from Microsoft congratulating me for buying a Lumia! All the software that is left is the "original" as if I just had purchased the phone.
I logged into my Microsoft account but no information was recovered. I guess this has to do with cyan update.
Can you help me please?!

You should not need to use the software reinstallation tool in this case, simply perform a reset of the phone from Settings, provided the backup option was switched on before the update you will have a backup linked to your Microsoft account, and your contacts at least are automatically sunced with that anyway. Automatic back-ups are normally switched on by defalut.
When the phone starts after the reset, there is an option during the boot-up process that asks if you wish to reinstall an earlier backup. Again, as long as you had all options selected, the resotration would inlude all items from the last back-up.
With regard to the update happening automatically, the phone can (if the setting is switched on) download updates automatically but it is not installed automatically, you would have received a notification on the screen and you would have pressed to install, perhaps this happened at a time when you were preoccupied and you pressed without checking what the notification referred to.
The welcome message is an automated part of the initial boot-up process, even after resets and updates.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Lumia 925 to nokia xl dual sim.

i like to transfer my contacts/sms/etc from my nokia lumia 925 to nokia xl dual sim,
is it possible? if can, how?
at least i want the sms....
thanks.

Have you tried via Bluetooth using the Transfer My data app ?

Lumia 925 noise cancelling mic problems

I have two problem, questions:
First, I lived in Kuwait and there I bought a Nokia lumia 925 with 12 months Nokia warranty, however I moved back to my home country, is the warranty valid here too?
-the real problem- :
Unfortunately I need it since the noise cancelling Mic does not work on it. The other microphone at the bottom of the phone works great, because during a phone call there is no problem, they hear me.
However I expected today, when I recorded a video and played it back, it was not mute, but it was like the phone would be in water, I only heard strange muffled sounds. I looked after it, I had been cleaning it for an hour: I blew air into the top microphone with a pump, with my mouth... It did not succeed, it got a little bit better, since now that strange sound is more quiet, and when I shout in it , I can hear it.
Anyway it does not even work while I am recording in the OneNote app.
It is not a solution, it is still terrible.
Please help me!

Hi DaGentleman,
Welcome to the Nokia Support Discussions!
Try to use the Nokia Software Recovery Tool and then check if it helps. See this link for more info: Nokia Software Recovery Tool. If that doesn't help, we suggest sending it back to a Nokia Care Point in Kuwait. Try to search it using this link: Nokia Care Point.

Lumia 925 frozen!!!

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