Lumia 925 Not Repairable

Hi Guys,
I am from India purchased Lumia 925 on 25 January 2014 and just after one year of time on 31 January 2015 it was shut down and was not turning on. I submitted to the Nokia customer service center (L-2 service center) and even they were not able switch it on. After two days they send it to the higher service center (L-3 service center) and the team there were also not able to do fix the problem and finally told that it non repairable. I have tried to contact the higher management team, but the Microsoft customer care people are behaving properly and not giving me the directions clearly. It only seems to me that I have been fooled around by the team.
I have spent around Indian Rupees 34,000 to purchase the handset and now after one year, it is just a scrap for me. I didn't expect from such a Big Brand Name.
Solved!
Go to Solution.

The company indeed has no responsibility to repair your handset for free after the warranty is over - regardless of the original price of the handset.
The device exploding and causing damage to anyone happens only in movies after some bad people have actually put explosives in the phone. I would not call that a device malfunction by any stretch of the wildest imagination.
You would be treated in this case the same way by any other electronics company in the world, so obviously none of them care about their brand image or brand value.
You were just unlucky, this can happen to anyone. Accept it as your karma and move on. Ranting here will not get you anywhere, although it might make you feel better for a short while.

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Lumia 925 not discovering wifi networks

Hi community,
I am a Nokia 925 Lumia user. My phone, when switching on the wifi, begins searching for available networks, but remains stuck in searching mode. I cannot switch off the wifi slider once it is on and the phone never finds any networks. I am able to connect to the internet via mobile data however.
The phone connected to wifi once, but in the United States. I am currently in Trinidad.
So far I have tried both hard and soft resets as well as resetting to factory settings and nothing has worked. Is it possible that anyone has faced this problem and solved it? Please advise.
Thanks in advance,
Steph
Solved!
Go to Solution.

Hi Jimmy, thanks for your response.
The firmware version is 3051.40000.1347.0001 which I believe is the latest version.
There are no errors on screen, but as mentioned before, once the wifi is turned on I can no longer interact with the switch.
This happens with any wifi as I've tried at home and at my husband's workplace. The phone did connect to a friend's wifi in the States, but since I got it I have been having this issue.

Lumia 925 cc3065 not available in saudi arabia

i recently got the lumia 925 and its ana amzing phone. However i have not been able to find any covers or cases for it in ksa. Even the official cc3065 is not available.
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Lumia 925 apps not updated Error:80060010

My wife's Lumia 925 does not update apps. In the store tile it shows number of pending apps, but when opening the store, I only can see adds of various apps. Sometimes get Error code 80060010. What's wrong?
I do not have similar problems with my own 1020.

Good day. Visit this link: I cannot download or update apps from Store and see if the workarounds will do the trick. The link may be intended for the US, but the content is applicable wherever your location is. Keep us posted. ;-)

AUDIO NOTES - LUMIA 925

I have recently transferred by bluetooth some audio notes from my old nokia E71 to my new Lumia 925.
I cannot find them on the 925. Anyone have an idea of where they are on the 925? What app do I use to retrieve them?
Many thanks,
IanJohn

well, since people can hear you on a call, it's not a hardware problem with the microphone.
It appears to be something wrong with your recording apps -- the camera (in the case of video) and whatsapp.
First attempt would be to:
a) install another camera app with video capability and see if IT will record audio. and
b) uninstall and reinstall whatsapp to see if that fixes the problem.
If that doesn't work, to a backup, then try a hard reset and re-install the apps one by one, confirming that recording works after each install.
/drt

Messaging threads not updating - Lumia 925

I have an issue with my Lumia 925 and teh messages not updating. messages are coming un, flash up on thehome screen but when i go to messages i can see there is a new message but the thread doesnt update. This is the same for all users.
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Has any one else seen this issue with messages not updating? please help....

check the time and date settings of the phone.
The backup feature in the settings does save your SMS to the cloud. There is no way to access the backup. You can restore the backup after you reset the phone.

Lumia 925 - Sticky notes

Hi, I installed sticky notes on my nokia lumia 925, and after a while, a bug appears. Some of my post-it are bloked on a part of my screen and I can not reach it anymore. There is information that I really would like to get back. Is there someone that can help me? Thanks

Have you tried contacting the developer? You may also want to use OneNote with SkyDrive to have your notes in multiple places.

Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
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               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
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                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
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Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Lumia 925 back cover issue?

Hello,
I just own a brand new Lumia 925, grey. It's super! I have one question, though. When I touch / press the back at certain spots, especially the top rim, it moves, and even clicks a bit. I mean, not a huge amount, but you can see the space between the back cover and the metallic side of the phone change. Is this normal? The cover looks OK, and fits well, but on the left and right side it is firm, but on the bottom and more so near the top there is a little flexibility. Just wondering...
Regards, Ronald
Solved!
Go to Solution.

I just received my Nokia 925 today, January 29th, 2014 and...with the back of the phone facing me, the back is loose on the whole upper left quadrant.
I feel like I want to glue or tape it down...it is that distracting. Has anyone been able to get theirs repaired?
Are there any fixes that perhaps are easy and safe for the consumer to do?
Scotch tape would work...but who wants a taped up phone? Does the back snap off?
I can't believe I paid $400usd for the Nokia 925 and I am trying to see how I can keep it together.
Very Frustrating.
Have a great day and chow for now.
Denim

How to switch off 'Cell Info' in Lumia 925

I recently bought Lumia 925. I am getting constsnt messages pertaining to 'Cell Info'. They keep on appearing once in every few seconds & pile up in a huge number. You can not make a call unless you acknowledge all of them, which takes huge time, alternatively I have to switch the phone off & on & make a call after re-boot!!
I was using Nokia E 63 earlier. It had a setting facility for 'Cell Info' on or off. I do not find any setting facility for 'Cell Info' in Lumia 925.
Please guide me how to set the Cell Info off, or I will have to discard this Lumia 925

Thanks everybody for the suggestions!
a) I tried with SIM of other service provider : There were no troublesome flash messages. b) I contacted my service provider: Airtel: After trying for tremendous patience with support number 121, somehow I could convey the message about what was happening. My call was transferred to a senior person, who promised me that these 'Flash' messages would stop in half an hour. It did not happen. Once again through 121, once again the promises, nothing happens. I personally visited Airtel support centre. Again nothing happens. c) I tried my old E 63 & switched off Cell Info with the same SIM. I am not able to use Lumia 925 because of Flash messages accumulating every few seconds.
Conclusions: I have to change my service provider Or Phone Or Both. – Now I may go for the last option with frustrations.

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Nokia Lumia 925 with Black update - When low light...

The ambient light sensor doesn't seem to be correctly used in low light conditions.
In low light, with the phone "locked", just push the middle unlock button. The screen show the usual unlock screen, but at high brightness, for what seems to be a variable time (every time I do this), but not longer than 100-200 ms. Then the ambient light sensor starts to work, and reduces the display brightness.
This has only started since the black update. My Lumia 925 was working fine before, and now this display brightness problem has started. It only happens in low light conditions. If there is enough light (eg. daylight), the screen doesn't start with max brightness to begin with.
It doesn't matter if I'm using "glance" either. With this feature turned on or off, in low light conditions, this problem is the same.
I am now not using glance (I wasn't really using it before the update anyway), and I've set my screen brightness to a set value as a workaround.
OS version 8.0.10517.150
Frimware: 3051.40000.1345.1001
Hardware: 0.5.6.1
Radio: 3.2.04047.1
SOC: 8960
Solved!
Go to Solution.

So I've played with my phone more ... and I don't think there is a big problem. If I move to a room that is darker, and wait a few seconds, the phone unlock screen isn't bright when I hit the unlock button. It seems the phone now needs longer time to get used to the light conditions it is in.
Maybe the Lumia was always like this, or maybe the ambient light sensor has a slower response time now, and isn't polled as often for its reading, like it was before. More likely is that as I have been playing with the glance screen, I've been locking and unlocking quickly, while walking around. The phone hasn't had enough time to update the ambient light settings.
Interestingly, with the glance set to interval, I can still wake up the interval screen when placing my hands on the screen. I had left my phone for sometime on its own, then I lifted it up. Either my fingers or the movement triggered the glance screen to turn on. Or its has a timer as such, and just happened to turn on at this point in time ! Who knows (well I'll search for more info about the new glance settings now).
So it looks like there is no problem. Either its always been like this, and I'm testing the ambient sensor polling to the limits by pressing the unlock button often. Or the polling rate has been reduced (maybe to help increase battery life).

Lumia 810 not receiving Black update?

I find it rather odd that the Lumia 810 will not be getting the Black update and have also heard that Nokia is no longer supporting additional updates to this phone.. If this info is incorrect please let me know.. I am stuck with this Pile of **bleep** and my carrier will not replace it with the 925 even though I am on phone number 6 and all have had the same issues such as calls dropping, the Wifi not working, bluetooth being crackly, not getting service in areas where I should have full bars. Now I am finding out I will not be getting updates.. Please help me out here nokia!

Until couple days ago I was an owner of an 810 (loved it) and was abandoned by T-Mobile. If dropping support for a phone less than a year after selling it is "uncarrier", then give me a real carrier any day.
So, in protest, I did some research and decided to switch to AT&T. Your options for Win phone on T-Mo are the 521 and 925. AT&T also has the 925, so I compared the two carriers.
A 925 on T-Mo will cost you $480. Then the plan is $50 + $10/mo for 2.5GB data. JUMP adds another $10 for a total of $70/mo with the option for a new phone in 6 months.
A Nokia Lumia 925 on AT&T cost me $330 at my local AT&T corporate store. I got a $200 switchers credit, plus they gave me $100 to trade in my beloved 810. So the 925 cost me $30 in the end. AT&Ts Next12 plan is $45/mo -$15 credit = $30, plus $40/mo for 1GB data (enough for me). Again, that's $30 for a brand new 925, then $70/mo with the option for a new phone in 12 Months. Not exactly apples to apples, but close enough. And AT&T has better network coverage.
Bye T-Mobile and your poor customer loyalty.

Nokia Lumia 925 Transfer my Data

Hi Team
I brought new Nokia Lumia 925 and used application to transfer my sms and contacts from my old lumia 800
Contacts successfully tranfer but had problem with sms
only sms transfered which were older then 19/08/2012 although i had this mobile till date with alot of sms
Only 499 sms tranferred recieved before 19/8/2012
Is any solution as i have alot of important sms in my old lumia 800
Transfer my Data version is 4.2.4.13
Any solution of it will be apprecited
Thanks

Hey. I just bought a Nokia Lumia 925 too and had the same problem!
Trying to transfer the SMS messages onto my 925 from my 800, it detects 500 messages, says it copied 499 but it only copied them up till 30/4, which is way short of the actual amount.
Transfer My Data app is the latest version.
Not sure if its an app limitation or a bug?

Lumia 925 Not Repairable

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