Lumia 925 phones keep dying on me

I'm on my fourth Lumia 925 Windows Phone 8 (from T-Mobile) since September. They work for 6 to 8 weeks, but then only boot to a solid blue screen. The answer from T-Mobile has been to get a warranty replacement. I have phone number 4 in my pocket, but am anticipating its death within a couple of months given my experience with the previous 3. Is there a known issue with this model or do I just have incredibly bad luck? Is there anything I can do to save my current Lumia 925 from an early bluescreen demise?

Sorry to hear this, JimD1965. What's the current status of the device? Have you sought a replacement phone? Or did you send the device to the Nokia Authorized Service Center?
See below link for the resets you can perform concerning the issue:
https://expertcentre.nokia.com/en/articles/faqs/Pages/Resetting-Windows-Phone-8-When-the-Phone-Is-Un...
We hope to hear from you soon.

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Bluetooth won't connect WP 8.1 to Lumia 925 phone

Your up date of the WP 8.1 for the Lumia 925 phone has now stopped accepting ANY Bluetooth devices. FIX the freakin problem and send an update!

My suggestion is delete all the Bluetooth device's profile connected to your PC
And follow this instruction to sync your device
http://support.tdkperformance.com/app/answers/detail/a_id/1676/session/L3RpbWUvMTM5MzgyMDkyMC9zaWQvY0Q2XzVoT2w%3D
To make sure your Bluetooth PC and speaker working fine, please test with others device
If you have further question, I suggest contact manufactured

My I phone 4 keeps dying and I keep restoring it and now I don't even have a decent downloaded Itunes on my computer? When it is about to dye it turns a Sepia color than keeps rerouting. Help please?

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Sounds like an impending failure of the phone. Try to get a good backup of all data and photos. Then Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

My iPhone 5 keeps dying

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Nokia Lumia 925 Windows phone keeps shutting down

     I have had a problem for the past 2 months, my Nokia Lumia 925 with Win 8.1 keeps shutting down spontaneously. (I did not have this problem before 8.1) This is my third phone in the last 2 months (warranty program keeps sending me replacements) and it shut down for the first time this morning. All 3 have developed the same problem, the phone will shut down spontaneously and the only way to start it up again is a soft reset (Volume down + Power for 15 seconds). I have had a total of 10-15 shutdowns between the 3 phones and this is a conservative estimate.
     I am thinking that this has to be a setting or an app that I use (and few others do) that is causing the shutdown since I have only seen a few other similar issues in the forums. Here are some of the basic facts about my situation and some of the actions I have taken:
              - I have wiped the phones repeatedly (3 phones wiped a total of 3 or 4 times not including the initial setup of the replacement phones, which is getting really old--really fast).
               - I have tried turning off NFC, but that obviously wasn't the issue because NFC was off this morning when it shut off.
                - I have tried trimming the screen protector/screen guard I installed as suggested in one of the other forums even though that seemed ridiculous (I think that was a different model phone too, but I gave it a shot)
I have not noticed any common occurrence such as
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                           --when it is on/off charger,
                           -- When the battery is full or low (it was 24% this morning).
               -I have 2 chargers, 3 if you include the car charger that I have never had to use due to great battery life.
               - I have called tech support several times, all AT&T can tell me is that this is not a known issue and I should wipe it again. Nokia says the same and that I should send it back to them for repairs. That seems fruitless to me because I have had 3 different phones, what are they going to repair that a new phone won't fix?
       It takes me 3 hours to reinstall and set up my apps, I am getting very frustrated. I really love the way this phone functions, the software is good, the screen is brilliant and very sensitive, the camera is great (although a bit slow), and the size and feel are perfect for me...I hope that someone here on the forums can help.
Thanks for your help in advance...
Al

Hello, mariaadamsky.
We appreciate you reaching out to our community regarding your concern. You are using a Lumia 925 as well, correct? Did something happen to your phone that possibly caused such behavior? Did you try doing fixes on it?
Latest software released for Lumia phones is the Lumia Cyan. To confirm that you have it installed on your phone, go to Settings> extras+info. You can also try going to Settings> phone update> check for updates to check if there's an available update. Are your system apps also updated? While connected to WiFi, go to Store> ...> downloads to check for pending updates. Let's hope that the phone will not shut down while doing this process.
By the way, we can try other fixes that could help us identify the real cause of the issue. In case you wish to have it repaired in a Nokia Care Point, warranty claim may vary per region and Nokia does not have an international warranty. Also, creating a backup is a must to avoid data loss. Where did you buy the phone and where are you located right now? To know about the manufacturer's limited warranty, go here: http://nds1.nokia.com/files/support/global/phones/guides/Nokia_Manufacturers_Limited_Warranty_with_W....
We look forward to your reply.

Nokia Lumia 925 speaker phone is always "ON"

I just got a Nokia Lumia 925 replacement phone a couple of days ago and upon first using the phone feature the speaker phone is always ON, without the speaker phone tile being selected. If I click on the Speaker Phone Tile nothing changes, the phone remains on speaker phone when I talk on the phone. Is there a settnig I need to change or do I need to replace the phone.
In addition to this annoying problem, I can't answer calls in my car via handsfreelink. I can connect my phone to the car, I can hear the phone ring in the car when someone calls me, but the minute there is a connect I can't hear the person at all. I think it is related to this speaker phone problem.
Note: I haven't dropped it or got it wet. It's a brand new phone.
Thanks!

hi mate, check that the phone is up to date with the latest firmware along with the latest Nokia system app updates from the Store. also try performing a soft reset.

I phone 4S keeps dying.

My 4 month old iPhone 4S keeps dying, it happened 6 times in a row, should i be worried. I got it back eventually by constantly hard rebooting. Is this sinister. I dont have apple care, can I take it in to be looked at, will they care?

Hello:
Same issue here, called Support last night and after 1 hour and 30 minutes, I was transferred to a support specialist. Basically Im getting a replacement units since it seems to be a hardware issue...
Problem is I will be without phone for a couple of days, but at the end lets hope the problem does not come back again.
Samlopez1

Lumia 925 - what will happen to my phone after bat...

Hello,
I'm considering buying Lumia 925 but I'm concerned about non-replacable battery.
Let's assume that my warranty is already over and the battery lost its life - do I need to replace the phone, or nokia service center would be able to replace the battery somehow?
Thanks

Brian398073 wrote:
or nokia service center would be able to replace the battery somehow?
I'm sure that it will end up as a fixed price item at Nokia Care facilities, although you could expect about 1000 charge/discharge cycles or 2 - 3 years of normal usage before replacement becomes necessary.
Happy to have helped forum in a small way with a Support Ratio = 37.0

How to switch off 'Cell Info' in Lumia 925

I recently bought Lumia 925. I am getting constsnt messages pertaining to 'Cell Info'. They keep on appearing once in every few seconds & pile up in a huge number. You can not make a call unless you acknowledge all of them, which takes huge time, alternatively I have to switch the phone off & on & make a call after re-boot!!
I was using Nokia E 63 earlier. It had a setting facility for 'Cell Info' on or off. I do not find any setting facility for 'Cell Info' in Lumia 925.
Please guide me how to set the Cell Info off, or I will have to discard this Lumia 925

Thanks everybody for the suggestions!
a) I tried with SIM of other service provider : There were no troublesome flash messages. b) I contacted my service provider: Airtel: After trying for tremendous patience with support number 121, somehow I could convey the message about what was happening. My call was transferred to a senior person, who promised me that these 'Flash' messages would stop in half an hour. It did not happen. Once again through 121, once again the promises, nothing happens. I personally visited Airtel support centre. Again nothing happens. c) I tried my old E 63 & switched off Cell Info with the same SIM. I am not able to use Lumia 925 because of Flash messages accumulating every few seconds.
Conclusions: I have to change my service provider Or Phone Or Both. – Now I may go for the last option with frustrations.

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Proximity sensor Lumia 925

Dear Lumia people... a question regarding my Lumia 925.
My phone is a few months old (about 3) and today I saw my call screen didn't go off when talking with some one.
I thought my proximity sensor died so I tried the glance feature where you wave to call the clock and it's working just fine.
I do use a screenprotector but I doubt that's causing the issue since the screen refuses to go off when I put it next to my ear. I also tried covering it with my finger but no such luck.
Does anybody know what's going on? I'm sure it's not dust either because if the sensor was blocked then the screen would go off always!
So, anyone? What to do in this situation?
Solved!
Go to Solution.

If it is already cut around it then it isn't the screen protector. Try rebooting the phone and see if it helps To reboot, press and hold the vol down + Power buttons for around 10 seconds until the phone vibrates and restarts. If the reboot does not help then you might want to try a reset and failing that, then you might want to get it checked out at your local Nokia Care Poiut because it is more than likely a hardware issue at that stage.

Lumia 925 speech problem on hands free

My phone connects fine and I can make outgoing calls ok, its when I receive incoming calls that the speech doesn't transfer to the cars system.

Hi EDCUTH,
Welcome to the Nokia Support Discussions!
Have you been able to receive calls via BT connection to your car kit before? Aside from your carkit, have you tried pairing your Lumia 925 with other BT devices like headsets that are capable of receiving calls? BT devices have specific Hands Free Profile (HFP) versions which allow receiving calls through car kits via Bluetooth connectivity. Your Lumia 925 uses HFP version 1.6. Have you verified from the manufacturer of your car system if they fully support this version?
Make sure that your phone's SW is updated. To check, you can just go to Settings > phone update > check for updates. Keeping the phone's SW up-to-date helps maintain the full functionality of your Lumia 925's features.
We'll wait for your response.

Lumia 925 right earphone continually breaking

So I've had the same problem as a few other comments on this board about bad sound quality in calls which is annoying. Furthermore my right earphone keeps breaking, i know it isn't my earphones as I've used three different pairs, that work on other devices and a brand new pair. Because of the speaker problem and this i am on my third Lumia 925 and its still the same problem...anyone else experiencing this? Nokia do you have any advice?

Hi Aleksandarmoran, what is the model of the headset that you are currently using on your phone? You can try using a Nokia compatible headset and see if there is any difference. I suggest checking your local Nokia Website for list of compatible Headset for your Lumia 925.

Lumia 925 back cover issue?

Hello,
I just own a brand new Lumia 925, grey. It's super! I have one question, though. When I touch / press the back at certain spots, especially the top rim, it moves, and even clicks a bit. I mean, not a huge amount, but you can see the space between the back cover and the metallic side of the phone change. Is this normal? The cover looks OK, and fits well, but on the left and right side it is firm, but on the bottom and more so near the top there is a little flexibility. Just wondering...
Regards, Ronald
Solved!
Go to Solution.

I just received my Nokia 925 today, January 29th, 2014 and...with the back of the phone facing me, the back is loose on the whole upper left quadrant.
I feel like I want to glue or tape it down...it is that distracting. Has anyone been able to get theirs repaired?
Are there any fixes that perhaps are easy and safe for the consumer to do?
Scotch tape would work...but who wants a taped up phone? Does the back snap off?
I can't believe I paid $400usd for the Nokia 925 and I am trying to see how I can keep it together.
Very Frustrating.
Have a great day and chow for now.
Denim

Lumia 925 only left side speaker working ?

Hi , im having a problem , i bought an used lumia 925 few months ago , and i didnt have any problems hardware wise except this..
When i play music i can hear it only through he left part of the speaker on the phone's back.
If i try and put my finger on the right side ,, nothing happens . If i cover he left side , i block all the sound output. Can someone tell me what should /could i do , on my own ? Thanks

Good day, arsaboss.
We understand where you're coming from. How's the phone doing? Did something happen to your phone that possibly cause such behavior? Any fixes you've tried like press and holding both the volume down & the power keys for 10 seconds or a reset under Settings> about> reset your phone?
When was the last time you updated your phone's software? Can you confirm that you have the latest one by checking if 'Lumia Cyan' is shown under Settings> extras+info? How about your system apps? See: http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082. By the way, where are you located?
Keep us posted.

Lumia 925 phones keep dying on me

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