Lumia 925 rebooted after cyan update (everything i...

Hi all,
I installed Cyan update less than a week ago (Finland). Everything worked fine, but today my Lumia 925 started to install by itself software updates after which it erased ALL information (pictures, personal software. addressbook etc) from the phone! I also received an SMS from Microsoft congratulating me for buying a Lumia! All the software that is left is the "original" as if I just had purchased the phone.
I logged into my Microsoft account but no information was recovered. I guess this has to do with cyan update.
Can you help me please?!

You should not need to use the software reinstallation tool in this case, simply perform a reset of the phone from Settings, provided the backup option was switched on before the update you will have a backup linked to your Microsoft account, and your contacts at least are automatically sunced with that anyway. Automatic back-ups are normally switched on by defalut.
When the phone starts after the reset, there is an option during the boot-up process that asks if you wish to reinstall an earlier backup. Again, as long as you had all options selected, the resotration would inlude all items from the last back-up.
With regard to the update happening automatically, the phone can (if the setting is switched on) download updates automatically but it is not installed automatically, you would have received a notification on the screen and you would have pressed to install, perhaps this happened at a time when you were preoccupied and you pressed without checking what the notification referred to.
The welcome message is an automated part of the initial boot-up process, even after resets and updates.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

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Hi, vaissocial. Sorry to learn about your experience in updating your phone. Let's try to recover your phone through the following troubleshooting steps:
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b. Press and hold the volume down button.
c. Press the power button until the phone vibrates, then release the power button.
d. Keep the volume down button held until you see an '!' on the screen, then release the volume down button.
When the ! appears, press the following buttons in order:
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You should see rotating gears on your screen for around 5 minute and its display will then turn blank for 30 seconds while your phone restarts. It will take several minutes for it to restart. Once it has restarted, you will need to follow the on-screen instructions and complete the initial set-up process on your phone.
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Running SCCM 2007 SP2 R3 and having two big issues with SUP that impacted us severely with the February patches. An RDP patch from November broke our 2-factor authentication (2FA) method, so we stopped deployment until Microsoft could fix the
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It looks like you've continued the conversation with Jason and it's taken an interesting turn ;)
But, in the case where a reboot_required is the returned resultcode, CCM will look to your MW and deployment settings, and the context of the installation event (enforcement etc), to determine if the reboot request should be honoured or refused.
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Don
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Lumia 925 rebooted after cyan update (everything i...

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