Lumia 925 swtiches off all of a sudden

#NokiaIndia i hope at least you will hear my plea , in the month of december 2013 i got a Lumia 925 as a Birthday gift from my sisters. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my samsung S3 . Sadly right after 12 months while using an app, My phone just got switched off and it never is On till date. So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details, asked to pay an advance of Rs 50 to find out the issue and let me know. After a couple of hours I had to call back myself to the customer care unit and find out the update. They asked me to come to the service care, once I reached the service care I was taken by surprise, The Manager from the Koramangala service centre delibrately put a pin between the screen and body of the phone and says your screen has been damaged and you need to pay 12,000 rupees as the screen and touch are in built, Later after few mins the technical person who diagnosed the phone came out and says due to water log problem the phone is not re-booting, If that is the problem you need to pay 4500 Rs.
I asked them if this can be fixed and they were not sure if they could do it or not. With a hope I had given my phone would be reapired and I get a callr 4-5 days just to tell me that the screen is shattered from the inside and the hardware has been crashed , Then i asked them for the estimate they gave me a sum amount of 15,000, Where Rs 10000 for replacing the harware component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . . Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the hardware component'' . I asked them ''What's the use of a phone which i can't use to make calls'' . they just give me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly.SO my question is why do I have to to shell out Rs 15000 while I can get a new phone for 25,000 Rs onine. Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone , Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . JUST 13 months OLD PHONE WORTH 30K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer

Hi, Babuska. Welcome to our community! Sorry to hear your story. However, since this is a peer-to-peer community, we suggest reaching out to your local contact center for further assistance regarding this matter.
Thank you for understanding us!

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Lumia 925 swtiches off all of a sudden

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