Lumia 928 Handset Speaker Defect

Greetings,
Is there any news regarding the headset speaker defect in the Lumia 928 series? I currently have a warranty replacement on the way from Verizon that is affected by this, and am concerned that the next one may have the same issue.
For the unfamiliar, this problem exhibits itself as intermittent audio from the handset speaker; bluetooth, speakerphone, and headphone/mic function normally. As an electronic engineer and judging from the reported symptomsof others and my phone's exhibited behavior, I'd guess that it's the result of cold solder joint somewhere in the upper portion of the phone. It doesn't seem to be an issue with the headphones erroneously activating (normally, when the phone detects headphones the Dolby options appear under advanced audio settings -- it does not when the sound issue is occurring.)
https://community.verizonwireless.com/thread/800210
http://discussions.nokia.com/t5/Nokia-Lumia/Audio-problems-with-nokia-lumia-928/td-p/1936192
http://forums.wpcentral.com/nokia-lumia-928/233033-cant-hear-callers.html
http://forums.wpcentral.com/nokia-lumia-928/226146-15.htm#post2071977
Are there certain model #'s or serial # batches that are known bad with this defect? Has your quality control/manufacturing division rectified the issue in newer devices?

I had the same problem. Tapping the phone on my leg worked for awhile, but then that didn't work anymore. I looked at a YouTube video http://youtu.be/ie2LCenXf9Y?t=7m that shows how the phone is assembled. Looks like the earpiece is just snapped into the phone. The earpiece is shown at about 7:00 into the video.
So, rather than send my phone back and get another with the same design problem, I just squeezed the phone with my thumb right over the earpiece (without disassembling the phone) to reseat the earpiece. Suddenly the earpiece works great! It's not a permanent fix, but it seems to work every time I have the problem, and it does last for awhile.
I think this quick fix will last me until I can upgrade my phone - hopefully to a 1030 or whatever the next Lumia flagship phone is!

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Problem with my Lumia 928... started after Amber update.

First, I to state that I love my Lumia 928 and the Windows Phone 8 OS. Second, I've been a Third-Party Microsoft developer for over 14 years and just started developing for Windows 8 and Windows Phone 8. So, I'm not a normal consumer but one that will try everything in my toolbox before asking for help or even writing posts like this.
History:
As of October 6, 2013, Verizon is sending me a new phone (not guaranteed to be new. ) to see if that fixes the issue
Used for work and personal emails so I can't just go and do a "hard" reset without have extreme headaches.Last resort before I get my "new" phone, I've broken down and started doing a "hard" reset (actually this is my second time).
No damage to the phone (Verizon employee has confirmed these, hence the new replacement)
No cracked screen
No frame cracked
No water damage
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board.
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here.
Is anyone else experiencing these issues after the Amber update and if so, what did you do to resolve it (if you did)?
Thanks,
Stu

The Amber update came to our Lumia 928 and we had just activated it like one or two weeks prior, so we were just getting to know the phone. In answer to your difficulties following the Amber update:
millerstu wrote:
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board. The only "freeze" or app problem I recall is the GREEN SCREEN when opening the camera, happened once, and a power off and restart fixed it. The problem has not come back, to date (this was several weeks ago).
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while. I have heard of this happening to others, but I have not personally experienced the screen freeze issue.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back. I've had this happen on a couple of calls - the caller becomes very garbled and static filled. I've had to hang upand call back - and they say the same thing happens on their end, my voice is all garbled, like I'm underwater or something. Not all calls, and not frequently, but maybe once every couple of weeks.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here. This has not happened, to date, for me.
My screen is cracked due to a drop, prior to the Amber update. (Yeah, it was nearly brand new when I dropped it ) That doesn't seem to affect the overall function of the phone though.
So, to sum, I am experiencing some of the issues you described, but I'm not sure it's Amber, maybe just the phone design itself. I don't know that a "new" phone will resolve things either. Please do keep us posted...

Nokia lumia 928

I have a lumia 928 and about 4 months ago it started saying i have headphones plugged in all the time. The audio doesnt work unless its on speaker phone. PLEASE HELP!!

Oh my! That's a long time to go without the phone working properly, Jeanie_Russ. Many times this is caused by something in the jack. It may not be ab actual set of headphones plugged in, but something as small as some pocket lint or debris, or even corrosion if it's come into contact with moisture. Check in the jack to make sure there's nothing in there that could be confusing the phone. You can also try plugging a headset into the jack and then unplugging it to see if the phone recognizes the removal. Let us know if those steps help.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. What's wrong and how do I fix it? Help!

Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. Tried it 10 times with the same result. What's wrong and how do I fix it? Help!

Oh no Mr.Ected!
I can see if we can get your phone back on! I understand how important it is to have a phone. Have you tried this to see if we can get it back on? http://vz.to/1DZhteH . If it is still goes to a red Verizon screen and then to black we might need to do a master reset. While the phone is off try this:http://vz.to/1DZhXkU Be mindful this is the last resort because it will erase everything on the phone. If you have done back up assistant in the past you will be able to get you contacts back. Please let me know if you need any more help.
AmberF_VZW
Follow us on Twitter @VZWSupport

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

All Lumia 928 folders are 'read-only'

So all of a sudden, all the folders on my Lumia 928 are marked as read-only regardless of the PC it is plugged into, and I can no longer drag and drop files between the phone and PC because of it - it tells me I don't have permission or something like that. Not only that, the read-only checkbox is greyed out as you can see in the attachment, so I can't uncheck it to fix the problem. No dedicated software (Zune, Windows Phone Software) works either, and I have exhausted all possibilitiues I can think of.
It's clearly something with the phone since it happens on all PCs, and I suspect a setting, but I can't figure out which. If anyone has any thoughts, I'd welcome them.
Attachments:
ReadOnly.jpg ‏58 KB

Did you try after rebooting the Phone ? Its all 'Read-only' with my Nokia Lumia 920 and Nokia Lumia 1020 too but Drag-Drop or Copy-Paste is possible ...

Factory Reset doesn't work on Spinning Gears lumia 928

Hello,
Last night i was struck with the Spinning Gears on my Nokia Lumia 928. I researched it a bit to see what i could do to fix it, sadly it didn't help much. most people said to Factory Reset the phone (Up volume, down volume, power, down volume.) But it does absolutely nothing at all. I get no ! when i reset the phone. All it does is show the word Nokia then spinning gears. People also said just reset it a few times and it will work, from wen i started counting i reset it over 30 times and let the gears spin for 8 hours. The phone doesn't charge ether but it will stay on if it is plugged in. Im out of ideas on how to fix this phone, and i rather not wait a few days for them to send me a new one IF they even do send me one.
If anyone has any ideas for me peoples let me know. Even if the idea is, you cant do anything bring it to the store thats fine i just wanna know if theres anything i can do.

I am stuck here. I have had the Lumia 928 for about 2.5-3 months now. I have decided to go back to Android, but want to give the phone to my son. I went to do a Factory Reset and have been stuck on Gears for 2 days. I have let the battery drain, removed the SIM, and did the following from the Nokia Support Site 5-6 times. No luck, can you help?
Step 1
Press and hold power and volume down key.
Phone vibrates (release the keys)
Right after this press and hold the volume down key down
Exclamation mark is shown on the screen (release the volume down key)
Step 2Then input the keys in the following order:
Volume up
Volume down
Power
Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
Chuck
>>Personal information removed<<
Message was edited by: Verizon Moderator

Nokia Lumia 928 MMS issues on unlocked device

I'm a Finnish guy and using Elisa as a carrier.
I got the chance to purchase unlocked Lumia 928 with a decent price so I checked its specifications (GSM Arena site) and also found out it could be used internationally.
It seemed to be a brilliant phone (and it sure is) so I purchased it.
But now I'm facing the problem with the MMS messages. All settings are just OK and I can send MMS messages successfully but I cannot receive them. The phone announces that "you've received a message which has media content" but when I try to open the media content, nothing happens.
This seems to be quite common problem (at least when I'm reading those most popular Windows Phone discussion forums) but I haven't found a solution to it. Someone has just said that because the phone is made for a particular carrier, it has "specialities" in its firmware. Well, the phone uses same MMS settings for sending and receiving MMS messages so how come MMS messages won't get thru to my phone correctly? I'd also like to know how the MMS firmware settiing are different between Lumia 925 and 928???
And most of all I'd like to get a remedy/solution to fix the problem from Nokia/Microsoft people Thanks a lot in advance!

Well, I suppose that even though Verizon has ordered these phones from Nokia, all the settings, applications and characteristics were preloaded to the phone at the factory. So in other words Verizon would've delivered preconfigured things to Nokia before the manufacturing process and would not start to fiddling around (=to install all the setting, apps and characteristics) when they received the phones from Nokia.
Therefore someone in Nokia/Microsoft must know the differencies between the stock firmware and the Verizon firmware, especially if we're now talking about these MMS issues. And I wanna know it. If I'd ask the same question from Verizon, they probably would not know the difference between those aforementioned firmware.
It's not rocket science, I guess it's just because of those preloaded/-configured differencies between the stock and the Verizon firmwares...

Nokia Lumia 928 Texting Problem

Just upgraded to the Lumia 928 (white) yesterday. A few hours after getting home with the device I realized I was not receiving text messages. I began to troubleshoot to the best of my knowledge. I can send/receive calls, send/receive picture messages, and send texts. The only thing I can't do is receive texts. I have had two friends both attempt to send me texts multiple times with no luck. I plan to go back to verizon today for their assistance, but was maybe hoping someone else in the forums was having the same issues. Any ideas?
Thanks

Hi there Lloyd,
I had the same problem with my new 928. Doing a complete shutdown and restart fixed the issue for me. I held the middle button on the phone until the shut-down dialog opened, used that to power down and restarted about a minute later. I've had no issues with text since doing that.
Hope this helps you (and that you are having as much fun as I am with the totally awesome phone).
Regards,
Andy.

Nokia Lumia (928) Problem.

I've recently been having this problem with my Nokia Lumia 928, I was doing a reset (Factory Reset) on my phone when I've been on spinning gears for a few couples last night. Waited and nothing, so I looked around and tried find other solutions.
I did the soft reset/hard reset but all I've been getting is the low battery, I plug it into the charger for a good 30 minutes + But still won't turn on and still saying it is low battery. I tried doing the resets again but basically all I'm getting are the two, spinning gears and the low battery. Also, while it's charging it randomly go'es to the spinning gears.

Dear Juan,
Try this... taken from another forum... it really works:
=============================================
After spending 8 hours trying to recover from spinning gears following a hard reset, of all the methods I tried, this is the one that worked:
-Phone was showing spinning gears
-Battery was low
-Took Sim card out
-I logged into find my phone and erased my phone using the on-line feature:https://www.windowsphone.com/en-us/my
-Let it sit for 1 hour then turned it off
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-If you don’t get the low batt and you get the Nokia lego then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot and try again till you get the low batt
-When the low batt shows up do nothing, it will turn off by itself
-Let sit for 1 hour and turn back on
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-Plug your phone into the charger when you see the low batt
-If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Plug your phone into the charger when you see the low batt but not till you see it
-Now press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot it will show the spinning gears again but within 10 mins it will start up as a new device.
=============================================
Kind regards,
careduro

Ok so after the "Black" update on my Lumia 928 the flash decides to stop working,

and yes I checked all settings and reset camera setting, ended up doing a hard reset and it started working again.... Only to go out again a couple days later, For a month and a half old phone I'm sure am dissapointed with this one so tell me Verizon, what should I do? Honestly I'd just like to swap for another one as it has other glitches too.... It doesnt have a scratch on it so please give me some guidance here!!!!

Thanks to all of you, they did send me a B Stock "Like New" replacement but the flash works like a champ and it has no more problems than the new one did, sometimes it acts like im typing when i'm not and I have to shut it off and back on, and sometimes I go to unlock it and the home keys at the bottom light up but the screen doesn't, just usually have to give it a min or two and it whips itself back into shape, honestly I've worked for both Verizon and AT&T and have been an android guy for years. I'm really banking on Verizon pushing Windows Phone 8.1 to the Lumia 928 soon because if has half the improvements as Windows 8.1 did for my laptop ill be a happy camper. If it doesn't come I'm gonna complain like crazy about the issues above and hope I can swap back to Android on a new Galaxy S5. Verizon Wireless Customer SupportElector

Lumia 928 Won't connect to facebook chat

For a couple weeks, my Lumia 928 will not connect to Facebook chat regardless of being connected to data or WiFi. Any troubleshooting tips?

HI,
Do you have the Develop menu activated in your Safari menu bar? If so, click Develop / User Agent - Safari 5.0.2 Mac or whichever version of Safari you have installed.
Carolyn

Lumia 928 outside of the USA

Dear fellow Nokia-users and Nokia-staff,
just as many other (potential) customers in europe I am deeply disappointed that we are not offered the Lumia 928 with its fantastic features in europe.
So my question is the following (and please don't answer with little to none knowledge..) :
Would an imported, contract free/unlocked Lumia 928 work in the european network?
And I mean fully work, not just single functions.
With my dilletant knowledge I can't see a reason why it should not - but I'm certainly far from being a specialist.
Please help me out here.
Thank you very much.

Importing a 928 into Europe from the US would mean that you would not have a warranty should things go wrong. Also, the 928 is pretty much the same as a 920 apart from having a Xenon flash and an AMOLED screen. Why not wait until the July 11th announcement from Nokia to see what else they are about to show the world.

Lumia 928 Black Update outside US

Well I know the update is not yet out for 928, but assuming it will be available soon, I have a question that has been bugging me.
I live in Turkey, and bought Lumia 928 last summer, while I was in US. Since the 928 is only made for US by Verizon, so when I check the update availability page for Turkey, naturally 928 is not listed. But my question is, when the update will be available for 928, will I able to download it, although I live in Turkey, and the phone is not listed in the update page for Turkey? Or maybe if I change my region back to US in settings will I be able to trick the phone get the update??
Thanks in advance.

Yes, you will get the update when it becomes available for your phone.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 928 - Black Update - Panorama Taken Pictures...

I have a Lumia 928, updated it to black while in India. I took some pictures using Panorama this weekend at a tourist location, and cannot find the files anywhere. I have previously succussfully taked Panorama pictures and they have saved to the camara roll, but now they are not there.

Hi whited,
Welcome to Nokia Support Discussions!
The issue starts since the phone was updated to Lumia Black, is that right? What troubleshooting procedures have you done so far? Did you try to use another camera lens application aside from this? If yes, can you see the pictures taken from it in camera roll? You also have the option to uninstall and reinstall the said app and let's find out if the issue still occurs.

Lumia 928 Handset Speaker Defect

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