Lumia 928 no display

So I have had my Lumia 928 for over a year now and I love it! I have dropped it many times and brag about how durable it is, however recently I dropped it on the corner on accident and the glass craked. So naturally I called the microsoft store and verizon to see what my options are and I got nothing, so repairing it myself it is. I am a computer engineering student so I would say I felt confident in knowing what to do with the help of some YouTube videos. So I go on eBay and instead of buying just new glass I bought a whole new screen because it would be a lot easier to fix. I take my phone apart, replace the screen everything went great! Super easy! Went to turn it on and it turns on all the hard keys on the side work, the windows key, search, key and back key all work and light up. The phone vibrates and I can talk to Cortana but nothing shows up on the display. So i took it apart and checked it again to make sure i had the display plugged in right and I did. I reassemble it and again all of the same stuff.
I dont think it is a screen problem because the windows button, search, and back button all light up and work and they are tied to the same connector and screen.
Here is my thought, when I bought it off eBay I bought it new and on the bottom it says proto.nokia.com So it is from a prototype lumia 928? Either way I dont think it should matter. Should it? I tried a soft reset and a hard reset and nothing. Any ideas?

Did you buy the display from a Chinese Ebay seller?
It's a prototype display which has been leaked from a contract manufacturer (of Nokia) to the third party sellers.
There's already been a thread about it: http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-Lumia-1520-was-just-sold-a-prototype-model-what-do...
I purchased a brand new display for my wife's Lumia 1020. The seller was a Chinese guy on Ebay and when I received the display, I found out it's a prototype. I contacted to a friend of mine who works for Nokia/Microsoft and asked whether the display would be legal or not. He told me that Nokia/Microsoft is not selling any prototype material to third party sellers so then it's illegal and has been stolen from the contract manufacturer.
I wrote about it here and a Finnish guy (I'm also Finnish) contacted me and asked some questions. I told him "if I were you, I'd track down the leaker to find out who's not the trusted party". I offered to bring that prototype display to the nearest Nokia Care Center where they could examine it and maybe find out who has leaked those ones to Ebay sellers. But then I'd need to purchase a brand new OEM display at a decent price so a "trade" so to say. He never replied me so I guess they're not interested to find out the leaker. Bummer
So you replaced the display by yourself? Thumbs up mate! That's what I do as well! I wonder these discussions haven't already been censored from this forum since IMO moderators don't want people to take their own initiative to fix their phones even though when the warranty is not valid anymore

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Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. What's wrong and how do I fix it? Help!

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Oh no Mr.Ected!
I can see if we can get your phone back on! I understand how important it is to have a phone. Have you tried this to see if we can get it back on? http://vz.to/1DZhteH . If it is still goes to a red Verizon screen and then to black we might need to do a master reset. While the phone is off try this:http://vz.to/1DZhXkU Be mindful this is the last resort because it will erase everything on the phone. If you have done back up assistant in the past you will be able to get you contacts back. Please let me know if you need any more help.
AmberF_VZW
Follow us on Twitter @VZWSupport

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

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Did you have the phone set to backup things to the One Drive on Microsoft servers?

All Lumia 928 folders are 'read-only'

So all of a sudden, all the folders on my Lumia 928 are marked as read-only regardless of the PC it is plugged into, and I can no longer drag and drop files between the phone and PC because of it - it tells me I don't have permission or something like that. Not only that, the read-only checkbox is greyed out as you can see in the attachment, so I can't uncheck it to fix the problem. No dedicated software (Zune, Windows Phone Software) works either, and I have exhausted all possibilitiues I can think of.
It's clearly something with the phone since it happens on all PCs, and I suspect a setting, but I can't figure out which. If anyone has any thoughts, I'd welcome them.
Attachments:
ReadOnly.jpg ‏58 KB

Did you try after rebooting the Phone ? Its all 'Read-only' with my Nokia Lumia 920 and Nokia Lumia 1020 too but Drag-Drop or Copy-Paste is possible ...

Factory Reset doesn't work on Spinning Gears lumia 928

Hello,
Last night i was struck with the Spinning Gears on my Nokia Lumia 928. I researched it a bit to see what i could do to fix it, sadly it didn't help much. most people said to Factory Reset the phone (Up volume, down volume, power, down volume.) But it does absolutely nothing at all. I get no ! when i reset the phone. All it does is show the word Nokia then spinning gears. People also said just reset it a few times and it will work, from wen i started counting i reset it over 30 times and let the gears spin for 8 hours. The phone doesn't charge ether but it will stay on if it is plugged in. Im out of ideas on how to fix this phone, and i rather not wait a few days for them to send me a new one IF they even do send me one.
If anyone has any ideas for me peoples let me know. Even if the idea is, you cant do anything bring it to the store thats fine i just wanna know if theres anything i can do.

I am stuck here. I have had the Lumia 928 for about 2.5-3 months now. I have decided to go back to Android, but want to give the phone to my son. I went to do a Factory Reset and have been stuck on Gears for 2 days. I have let the battery drain, removed the SIM, and did the following from the Nokia Support Site 5-6 times. No luck, can you help?
Step 1
Press and hold power and volume down key.
Phone vibrates (release the keys)
Right after this press and hold the volume down key down
Exclamation mark is shown on the screen (release the volume down key)
Step 2Then input the keys in the following order:
Volume up
Volume down
Power
Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.
Chuck
>>Personal information removed<<
Message was edited by: Verizon Moderator

Nokia Lumia 928 MMS issues on unlocked device

I'm a Finnish guy and using Elisa as a carrier.
I got the chance to purchase unlocked Lumia 928 with a decent price so I checked its specifications (GSM Arena site) and also found out it could be used internationally.
It seemed to be a brilliant phone (and it sure is) so I purchased it.
But now I'm facing the problem with the MMS messages. All settings are just OK and I can send MMS messages successfully but I cannot receive them. The phone announces that "you've received a message which has media content" but when I try to open the media content, nothing happens.
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Well, I suppose that even though Verizon has ordered these phones from Nokia, all the settings, applications and characteristics were preloaded to the phone at the factory. So in other words Verizon would've delivered preconfigured things to Nokia before the manufacturing process and would not start to fiddling around (=to install all the setting, apps and characteristics) when they received the phones from Nokia.
Therefore someone in Nokia/Microsoft must know the differencies between the stock firmware and the Verizon firmware, especially if we're now talking about these MMS issues. And I wanna know it. If I'd ask the same question from Verizon, they probably would not know the difference between those aforementioned firmware.
It's not rocket science, I guess it's just because of those preloaded/-configured differencies between the stock and the Verizon firmwares...

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Thanks

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Regards,
Andy.

Nokia Lumia (928) Problem.

I've recently been having this problem with my Nokia Lumia 928, I was doing a reset (Factory Reset) on my phone when I've been on spinning gears for a few couples last night. Waited and nothing, so I looked around and tried find other solutions.
I did the soft reset/hard reset but all I've been getting is the low battery, I plug it into the charger for a good 30 minutes + But still won't turn on and still saying it is low battery. I tried doing the resets again but basically all I'm getting are the two, spinning gears and the low battery. Also, while it's charging it randomly go'es to the spinning gears.

Dear Juan,
Try this... taken from another forum... it really works:
=============================================
After spending 8 hours trying to recover from spinning gears following a hard reset, of all the methods I tried, this is the one that worked:
-Phone was showing spinning gears
-Battery was low
-Took Sim card out
-I logged into find my phone and erased my phone using the on-line feature:https://www.windowsphone.com/en-us/my
-Let it sit for 1 hour then turned it off
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-If you don’t get the low batt and you get the Nokia lego then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot and try again till you get the low batt
-When the low batt shows up do nothing, it will turn off by itself
-Let sit for 1 hour and turn back on
-Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
-Plug your phone into the charger when you see the low batt
-If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Plug your phone into the charger when you see the low batt but not till you see it
-Now press the following buttons in this order;
--Volume UP
--Volume DOWN
--POWER
--Volume DOWN.
-Your phone will now automatically reboot it will show the spinning gears again but within 10 mins it will start up as a new device.
=============================================
Kind regards,
careduro

Ok so after the "Black" update on my Lumia 928 the flash decides to stop working,

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Thanks to all of you, they did send me a B Stock "Like New" replacement but the flash works like a champ and it has no more problems than the new one did, sometimes it acts like im typing when i'm not and I have to shut it off and back on, and sometimes I go to unlock it and the home keys at the bottom light up but the screen doesn't, just usually have to give it a min or two and it whips itself back into shape, honestly I've worked for both Verizon and AT&T and have been an android guy for years. I'm really banking on Verizon pushing Windows Phone 8.1 to the Lumia 928 soon because if has half the improvements as Windows 8.1 did for my laptop ill be a happy camper. If it doesn't come I'm gonna complain like crazy about the issues above and hope I can swap back to Android on a new Galaxy S5. Verizon Wireless Customer SupportElector

Lumia 928 Won't connect to facebook chat

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HI,
Do you have the Develop menu activated in your Safari menu bar? If so, click Develop / User Agent - Safari 5.0.2 Mac or whichever version of Safari you have installed.
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Greetings,
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https://community.verizonwireless.com/thread/800210
http://discussions.nokia.com/t5/Nokia-Lumia/Audio-problems-with-nokia-lumia-928/td-p/1936192
http://forums.wpcentral.com/nokia-lumia-928/233033-cant-hear-callers.html
http://forums.wpcentral.com/nokia-lumia-928/226146-15.htm#post2071977
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I had the same problem. Tapping the phone on my leg worked for awhile, but then that didn't work anymore. I looked at a YouTube video http://youtu.be/ie2LCenXf9Y?t=7m that shows how the phone is assembled. Looks like the earpiece is just snapped into the phone. The earpiece is shown at about 7:00 into the video.
So, rather than send my phone back and get another with the same design problem, I just squeezed the phone with my thumb right over the earpiece (without disassembling the phone) to reseat the earpiece. Suddenly the earpiece works great! It's not a permanent fix, but it seems to work every time I have the problem, and it does last for awhile.
I think this quick fix will last me until I can upgrade my phone - hopefully to a 1030 or whatever the next Lumia flagship phone is!

Lumia 928 outside of the USA

Dear fellow Nokia-users and Nokia-staff,
just as many other (potential) customers in europe I am deeply disappointed that we are not offered the Lumia 928 with its fantastic features in europe.
So my question is the following (and please don't answer with little to none knowledge..) :
Would an imported, contract free/unlocked Lumia 928 work in the european network?
And I mean fully work, not just single functions.
With my dilletant knowledge I can't see a reason why it should not - but I'm certainly far from being a specialist.
Please help me out here.
Thank you very much.

Importing a 928 into Europe from the US would mean that you would not have a warranty should things go wrong. Also, the 928 is pretty much the same as a 920 apart from having a Xenon flash and an AMOLED screen. Why not wait until the July 11th announcement from Nokia to see what else they are about to show the world.

Lumia 928 Black Update outside US

Well I know the update is not yet out for 928, but assuming it will be available soon, I have a question that has been bugging me.
I live in Turkey, and bought Lumia 928 last summer, while I was in US. Since the 928 is only made for US by Verizon, so when I check the update availability page for Turkey, naturally 928 is not listed. But my question is, when the update will be available for 928, will I able to download it, although I live in Turkey, and the phone is not listed in the update page for Turkey? Or maybe if I change my region back to US in settings will I be able to trick the phone get the update??
Thanks in advance.

Yes, you will get the update when it becomes available for your phone.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Hi whited,
Welcome to Nokia Support Discussions!
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Solved!
Go to Solution.

@jode Welcome to the Nokia Support Discussions.
Can you tell us the current firmware version number of your phone? To check, you may go to Settings > About. Do you have a stable Wi-Fi or a cellular data connection? You may also try activating and de-activating the Airplane mode under Settings. Also, check if there's an update for the phone system apps. See this: Lumia System Updater And then, try again.
Let us know how it will go.

Lumia 928 no display

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