Lumia 930, video cannot be viewed on this device

Re: Lumia 930
Dear Sir/Madam,
I have signed up for an expensive contract for above metioned phone couple of days ago,  I am very disapointed now that I cannot watch NINEMSN site videos! and I get message " We're sorry, the video you are loking for cannot be viewed on this device"  I need to use the phone mostly for this purpose only, if I can't use it then it will be useless and rest of my family members using iphone and android phone and they are able to view all videos from NINEMSN site.
Can I please have a resolution for this issue ASAP?
Thank you
vckumar

Good day, vckumar. Welcome to the Microsoft Mobile Community! Are you able to view videos from other websites aside from ninemsn? I supposed you're using the phone's Internet Explorer app to access this site, right? Does this happen whether you're using the desktop or mobile version of the browser which can be changed under Settings > swipe to applications > Internet Explorer > Website preference? Does the phone require anything that needs to be installed on it for you to be able to watch videos from ninemsn like Flash player? Note that Lumia devices don't support Flash player. Instead, they use HTML5 when playing web media files. 
You can also check if there are apps in the Store that will allow you to play videos from ninemsn. Click here: WP - ninemsn.
We'll wait for your feedback.

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