Lumia Denim OTA Update Problem

Hi everyone,
most people are having problems with the Lumia Denim not being pushed to their CV GBIE phones, especially on the low-range phones. For example Lumia 630/635
After a discussion with @Abi99 on my own Topic. I was sent a link to the Software Recovery Tool.
I downloaded this tool and installed it, then using a cable I attached my phone to the Laptop (Like in the old days of Nokia updates) We were told with Lumia phones cables and PC's were no longer needed.... Evidently this is rubbish!
Voila! It told me an update was available for my phone although everytime I searched for the update using OTA it told me, my phone was up to date (Still on Cyan)
I'm not saying this WILL work for you, but it's worth a try!
Regards,
Richard.
Link: Lumia Software Recovery Tool
Moderator's note: The post was moved to the most appropriate board.

@kevfaulkner40 in the Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? No Windows computer or USB: The same code is printed on your phone (059…). That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code. Not all firmware variants have beed updated, yet. With some variants you simply have to wait. Anyway, with your code, we can look into your variant and if there are any issues.

Similar Messages

Have a lead on the OTA update problems!

FIRST, THANK YOU! THANK YOU! THANK YOU!... Whoever is responsible for FINALLY giving us our own discussion space!!!!
I am only going to post this here rather than try to update all the postings regarding the OTA update issues. I hope people will find their way to it!
I experienced rapid battery drain, severe overheating & endless boot-looping after the OTA update (among other more minor problems posted in the main Android forum). I had to factory reset and have been trying to determine what the problem might be. I have had discussion with VZW & HTC about this problem.
After leaving my phone as a stock out of the box phone with the update for a week, I started adding back my Apps. Eventually I had the same problem. I factory reset my phone and installed each App 1 at a time.
I discovered that WeatherBug Elite is causing major problems on the HTC Rezound post OTA firmware update. The HTC Rezound has 3 location services - Verizon Location Services, Standalone GPS and Google Location Services. The default is for only the GPS and Google services to be turned on. If the WeatherBug city is set to Current Location and Verizon Location Services is turned off then the device battery will rapidly drain. It will also SEVERELY OVERHEAT (130 degrees+) & eventually begin endless boot-looping. At this point the phone has to be factory reset.
If Verizon Location Services are turned on then setting the city for Current Location does not cause this problem. If you turn Verizon Location Services off after the Current Location has been set then it is OK until you change locations and it has to update. Then its back to severely overheating and eventually endless boot-looping.
This does not happen on the free version of WeatherBug.
Verizon included a new process - Verizon Location Agent in the OTA update. This must have something to do with the problem. All my other Apps that use a Current Location setting do not have this problem. I suspect that there may be other older Apps with a Current Location setting that might cause this same problem. This has been causing much stress and problems for HTC, Verizon and their customers. People have been going thru multiple phones thinking that it is a problem with the phone but it continues to happen. HTC and Verizon have acknowledged that there is some problem with the update and they are now investigating it but really didn't have a lead on what it might be since only some customers were experiencing these problems.
I spent 14 hours diagnosing and trouble-shooting the problem all last night. You have to put the phone to sleep & wait long enough for WiFi & the GPRS data to be turned off. When you wake the phone & wait for 'No Service' on the lock screen to change to 'Verizon Wireless' then it will immediately start the endless uncontrollable boot-looping. It will also happen if you restart the phone. I have done this on a factory reset phone with the OTA update installing one App at a time and WeatherBug Elite was the only one that caused the problem. I do not know if this is true for 4G-LTE as I am not in a 4G-LTE area and keep it turned off.
I wanted to pass along this information I discovered. I hope I am remembering all the steps. I had it doing it every time. I did more factory resets last night than you could believe. You need to see the "No Service" on the lock screen when you wake up your phone. This has something to do with it also. I'm so tired now that I can't see straight. I'll recheck this after I've had a nap.

Because some people have problems with the updates and some don't, I've often wondered if it had to do with specific apps that some have on their phones and others don't. I never had any problems with my Thunderbolt updates. This one for the Rezound isn't a problem either, but I essentially have the same apps on it that I did on the Bolt. I've never cared for Weatherbug ever since they originally came out on the PC and I got buried in spam. If you haven't tried it yet, you might also try "Weather, Radar, Alerts, Quakes by Elecont software. It's the best weather app I've found and has never given me any problems. I tried BeWeather and didn't like it as well.
https://market.android.com/details?id=com.Elecont.WeatherClock&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5FbGVjb250LldlYXRoZXJDbG9jayJdhttp://
What you're doing by eliminating them one at a time is time consuming, but the best route. There may still be something wrong with the phone itself. I've never had a problem with the boot looping. Also, mine gets up to around 120 to 125 degrees if I'm charging it while using it heavily for streaming videos/movies, but I've never hit the 130's like you have. I did have the led's flash red/green at me at about 125. I also haven't had any of the other problems you seem to be having, so I can't be much help other than to let you know that there are Rezounds that don't have all of those frustrating, headache causing problems.
I've lost track in your posts, so forgive me for asking the obvious, but have you exchanged it for a CLN replacement(s) and tried new batteries? Are you still using a standard battery, or an extended? The extended batteries don't seem to be having the overheating problems that the standard batteries are, but if you have a bad phone, it may not make much difference.
Sorry about the problems and frustration

Lumia 925 cyan update problem

Hi , i updated to windows 8.1 official version on my lumia 925 and the problem im facing is the battery. It wont get me through a day of normal usage. Pls dont tell me to close wifi, glance etc. becouse i followed every single battery saving trick.
Thank you.

have you tried performing a soft reset, and checking you are up to date with the latest Nokia system app updates from the Store? else a hard reset may be in orde.r

Lumia 920 - Black update problems, slow app respon...

I have had a lumia for well over a year in the UK, I updated to the black update a week ago, and the phone became completely unresponsive, similar to theDej's problem here: http://discussions.nokia.com/t5/Nokia-Lumia/Phone-inoperative-after-lumia-black-update/m-p/2372351/h...
However, I contacted the carrier (EE) and they replaced the handset. I set up the replacement handset, which then prompted for the update, and I took the plunge and applied it again.
Now, although the handset mostly works, some apps have stopped functioning, and most importantly the WiFi settings and Bluetooth settings pages often become completely unresponsive, drop their connections, and dont show any available connections, so I cant reconnect to WiFi or bluetooth without restarting the phone. Also on some occasions, turning off the phone shows the "goodbye" screen, but either doesn't turn off and returns to the home screen or it magically restarts without me pressing the power button.
Has anyone come across any issues like this, is there anything I can do?

Please, try the Nokia Software Recovery Tool and report your results. We have a lot of Bluetooth/Wi-Fi issues reports since Lumia Black – no problem here. However, we have so many, sounds like several different issues.

Lumia 920 Software Update problems

I have a Nokia Lumia 920 on Orange in UK.
I installed the software update provided by Nokia last weekend - 02/02/2013. Since then I have only experienced issues.
Since the update my signal has been intermittant. For every 10 seconds i have signal, I go 30 minutes without. A no entry sign appears over the signal. I have checked with Orange and run numerous diagnostics over the phone and in store with Orange, the coverage from the netwrok is fine.
Tried a soft and hard reset with no improvement!! The hard reset almost stopped the phone working completely, getting stuck on the gears rotating for 5 hours.
Any ideas? Seems to have been caused by the software update!? Phone also completely blacked out and required soft restart to begin yesterday.
I want a normal phone back, nothing but problems with this 920, especially since the update?
How can i get a clear signal again, and off this forum to catch some much needed daylight!
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hi mate,
sounds like you may have a hardware issue at hand here. you will need to take your phone to Nokia Care for inspection: http://nokia.com/support

Lumia 820 software update problem

I got notified via mail that phone update for Lumia 820 is released and available now for my device but when i manually tried to search it shows "we are unable to check for updates" plz some solution would be appreciated....Help!!!

Try a soft reset by holding both Volume Down and Power buttons pressed until phone vibrates and restarts. You will not lose any data or settings except possibly date and time.
If that doesn't help, try resetting the camera from settings > applications > photos+camera > reset camera.
If that doesn't help, try a hard reset from settings > about > reset your phone
If that doesn't help, try a full clean firmware reinstall using the Nokia Software Recovery Tool
If that doesn't help, take your handset to a Nokia Care Point to have it checked/repaired.

IOS8 OTA Update problem: developer build being installed in error

I'm not a developer. Am updating an iPhone 5 over the air but the update screen says I'm downloading iOS 8.1 beta 2 not iOS8. What's going on? Should the update be cancelled?

Sorry, that should say "Am updating an iPhone 5 over the air but the update screen says I'm downloading iOS 8.1 beta 2 not iOS8.1"

Nokia 603 OTA update problem

I've been to update my phone over the air but I couldn't see any response. It says connecting,then nothing happens after. Help@

The latest available firmware version is 111.30.609. Are you expecting an update for your region?
What is your product code and I will check what the latest version is for your phone.
Ray.

Nokia Lumia 822 Lumia Denim Update from Verizon

Hello All,
I have enrolled in Developer Preview on Nokia Lumia 822. My WPhone got windows 8.10.14219.341
The firmware version is 3051.40000.1352.0042 and it shows Lumia Black in the extras + info.
When I got the Verizon update, i tried to update several times.
It successfully downloads and prepares to install.
When it reboots and try to install the patch, it finishes quickly.
I get the message:
It's probably a temporary problem. To Try again, go to settings > Phone Update 0x80188308.
What should I do to get Lumia Denim update on my phone? Reset the phone ?
Please advise.
TechGuru72

Hi TechGuru72,
Welcome to the Microsoft Mobile Community.
Your phone is not running in commercial software because of the Windows Phone Developer Preview Program. Note that it is only intended for developers. In this case, we recommend that you use the Lumia Software Recovery Tool to return it back to the normal commercial software. Check this: http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA142987.
To get the Lumia Denim update, see this: http://www.microsoft.com/en-us/mobile/support/product/lumia822/softwareupdate/. For more information regarding your phone's update availability, click on this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/availability-in-north....

D3D depth issue and D2D render flash after update device from Lumia Black to Lumia Denim

Hi,
Yestoday I updated my lumia 929 device from Lumia Black to Lumia Denim. I develope game on this device.
My game is D2D and D3D Interop with silverlight 8.1 program. Then problem occured. The depth of 3D objects become wrong. And the d2d content will flash time to time. I use d2d to render text.
However, I solved the depth problem by setting up DepthStencilState. But the d2d content flash problem doesn't solved.
Not only Lumia 929, but 930, 638 and many devices.
In lumia 525 and 520t, my game still works fine.
Can anyone help me ?
Any help will be appliciated, thank you.

Hello,
Can you provide more detail concerning how you are rendering your text with D2D? Are you doing the D2D update on the UI thread? I think we just need more detail before we can offer any suggestions.
Thanks,
James
Windows SDK Technologies - Microsoft Developer Services - http://blogs.msdn.com/mediasdkstuff/
Hi, thank you for your reply.
What do you mean D2D update?I draw D2D content on the UI thread.
I render text like below
void YHMText::DrawCustom(wstring str, float scale, float posX, float posY, float layoutX, float layoutY, float opacity, float rotationAngle, int colorID)
mText = str;
if (mIsResourceLoaded && opacity > 0.0f)
mText = str;
DX::ThrowIfFailed(m_dwriteFactory->CreateTextLayout(mText.c_str(), (uint32) mText.length(), mTextFormat.Get(), layoutX / scale, layoutY / scale, &mTextLayout));
DWRITE_TEXT_RANGE range = { 0 };
range.length = static_cast<uint32>(mText.length());
DX::ThrowIfFailed(mTextLayout->SetFontCollection(mFontCollection.Get(), range));
#ifdef YHMWINRT
Windows::Foundation::Size logicalSize = mDeviceResources->GetLogicalSize();
#endif
#ifdef YHMSILVERLIGHT
Windows::Foundation::Size logicalSize = mDeviceResources->GetRenderTargetSize();
#endif
float dpiScale = 1.0f;
#if (NTDDI_VERSION == NTDDI_WIN8)
dpiScale = 96.0f / mDeviceResources->GetDPI();
#endif
D2D1::Matrix3x2F screenTranslation;
D2D1::Matrix3x2F screenScale;
D2D1::Matrix3x2F globelScale = D2D1::Matrix3x2F::Scale(scale, scale);
D2D1_POINT_2F center;
center.x = posX * logicalSize.Width / 1920.0f * dpiScale;
center.y = posY * logicalSize.Height / 1080.0f * dpiScale;
D2D1::Matrix3x2F rotation = D2D1::Matrix3x2F::Rotation(rotationAngle, center);
if (gScreenMode == YHMScreenMode::Portrait)
screenTranslation = D2D1::Matrix3x2F::Translation(posX * logicalSize.Width / 1080.0f * dpiScale, posY * logicalSize.Width / 1080.0f * dpiScale);
screenScale = D2D1::Matrix3x2F::Scale(logicalSize.Width / 1080.0f * dpiScale, logicalSize.Width / 1080.0f * dpiScale);
if (gScreenMode == YHMScreenMode::Landerscape)
screenTranslation = D2D1::Matrix3x2F::Translation(posX * logicalSize.Width / 1920.0f * dpiScale, posY * logicalSize.Height / 1080.0f * dpiScale);
screenScale = D2D1::Matrix3x2F::Scale(logicalSize.Width / 1920.0f * dpiScale, logicalSize.Height / 1080.0f * dpiScale);
m_d2dContext->SetTransform(screenScale * globelScale * screenTranslation * mDeviceResources->GetOrientationTransform2D() * rotation);
DX::ThrowIfFailed(mTextFormat->SetTextAlignment(mTextAlignment));
mDeviceResources->BeginDrawD2D();
mBrush[colorID]->SetOpacity(opacity);
m_d2dContext->DrawTextLayout(D2D1::Point2F(0.f, 0.f), mTextLayout.Get(), mBrush[colorID].Get(), D2D1_DRAW_TEXT_OPTIONS_NO_SNAP);
mBrush[colorID]->SetOpacity(1.0f);
mDeviceResources->EndDrawD2D();
This works fine with Lumia Black. But in Lumia Denim, my d2d text may flash.
I noticed that the flash problem usually occured when D3D content draw first. In my render methods, d3d content and d2d content are place together.

Lumia 625 update problem

Hi
Microsoft says the latest update for my Lumia is Denim
why i cant get Denim ?
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Alba1982 wrote:
I actually have the same problem.
In extras+info, you do not have Lumia Denim but Lumia Cyan? Which phone model do you use? If you use a Lumia 625 as well, in the Software Recovery Tool, what is your 7-letter code (Product Code)? No Windows computer or USB: The same code is printed somehwere on your phone (059…). That code determines your firmware variant. That variant is needed to reproduce your issue.
Alba1982 wrote:
WhatsApp is faded out and can`t get accesed any longer..What might be wrong?
Is that related to extras+info?
Or is it related to the update to Lumia Denim? The latter would be a separte issue.
Therefore, did you consider to create a new thread just for that issue? In that new thread, please, mention: Windows Phone » menu » (do not open but long tap) WhatsApp:
A) Are you able to uninstall WhatsApp this way or
B) is Uninstall not available in that menu, or
C) is Uninstall grey?

Full of features: Lumia Denim Update

Hey,
Lumia Denim update has started rolling out to selected devices and markets, and will continue to rollout in several waves. A wider rollout of Lumia Denim to all Lumia devices running Windows Phone 8.1, is expected to begin in early January, following partner testing and approvals.
Note: In anticipation of the Lumia Denim Update, make sure you have Lumia Cyan installed. More details on that, here.
You can find the latest availability details & update instructions from this page: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update
Exact content of the update depends on the device model - you can find the details for your device from your local Microsoft.com support pages. The pages for each country/device will be updated as the rollout proceeds.
Below you can find a summary of the key features included in the Denim update (source: http://lumiaconversations.microsoft.com/2014/09/04/lumia-denim-update):
Windows Phone 8.1 Update 1:
Cortana – The most personal digital assistant on the market will now be available in the UK and China as a Beta. India, Canada and Australia will have access to Cortana as a public Alpha. For US residents, Cortana now includes an improved natural language, car kit integration via Bluetooth for contacts, snooze reminders and calendar improvements.
Live folders – If you prefer to keep your apps or games organised, you can now put them into folders. Simply press, hold and drag an app over another to create a new folder on the Start screen. Each folder can be renamed by tapping on the text field above the open folder.
Apps Corner – Create a customised Start screen, where only specific apps or games are accessible. This could be particularly useful in the workplace if you’re issuing Windows Phones to employees.
SMS merge and forwarding – Select individual text messages to either delete them out of a messaging thread, or to copy and past them into a new message in order to forward them.
Snooze Times – It’s now possible to customise the snooze time within the Alarm app.
Consumer VPN – Maintain privacy and security when using data while connected to public Wi-Fi hotspots or even with your home Wi-Fi.
Mobile Web Site improvements in IE – Connect and browse even faster with improved downloading speeds on mobile websites.
Store Live Tile (US only) – The Store Live Tile displays featured apps and games that are the most popular in the Store, or most relevant for you.
Unique Lumia experiences:
The Lumia Denim Update provides features that are exclusive to Lumia. We always strive to bring new features to everyone, but some of which are hardware dependent and are only announced for the Lumia 930, Lumia Icon, Lumia 1520 and Lumia 830, such as the Lumia Camera.
Lumia Camera – Replacing Nokia Camera, Lumia Camera is faster and more intuitive than before to make the best camera experience, even better.
Speed – Pocket to capture speeds are superfast, and it only takes milliseconds going from shot to shot.
Moment Capture – A long press of the camera button starts 4K-quality* video recording at 24 FPS. With each frame at 8.3 megapixels, you can save individual frames as high quality still images.
Rich Capture – Auto HDR and Dynamic Flash are now welcomed into the already-impressive feature set. Shoot first and adjust the camera settings later for that perfect photo.
Improved image processing algorithms – Updated to give you clearer photos, even in lowlight.
“Hey Cortana” Voice Activation** – Gone are the days of pressing the microphone button to wake-up Cortana. Simply say “Hey Cortana” while the phone is idle and Cortana will activate. This is possible thanks to the SensorCore technology.
Glance Screen – Compatible Lumia devices can now show more at a glance with Bing Weather, or Bing Health & Fitness data, in addition to time and date, notifications and application data.
*Due to hardware differences, Lumia 830 shoots Moment Capture in Full HD, not 4K, and with reduced 2-megapixel per frame quality.
** Available on the Lumia 930, Lumia Icon, and Lumia 1520.
See also:
http://lumiaconversations.microsoft.com/2014/12/18/lumia-denim-takes-imaging-whole-new-level/
http://lumiaconversations.microsoft.com/2015/01/15/lumia-denim-update-coming-way/
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

hpholm:
"Lumia Helps+Tips" is usually the more relevant one, containing product specific support articles as well. "Helps+Tips" on the other hand is a general app for all Windows Phone devices, containing only platform level support materials.
Did you manually download the "Helps+Tips" app from the Store or did it appear to your phone along with the Denim update?
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Problem with B6000-H OTA update

Hi, I have a problem with my Lenovo YOGA 8, after an OTA update, it restart but stay still with Lenovo logo. Tryed wipe cache, wipe data factory default but nothing. Someone can help me to find the original rom to try flashing by recovery?
Thanks!
Moderator Note; subject edited on this and further posts

Try this link at your risk:
http://lenovo-forums.ru/files/file/428-rom-yoga-8-b6000-a422-000-059-131219-ww-wifi/

Request for information regarding the Lumia Denim and WP 8.1 Update 1 for Lumia 920

When can those of us with the Lumia 920 get the Lumia Denim update and the Windows Phone 8.1 Update 1 Update for our phones? And does AT&T have a time fram for getting us Lumia 920 owners the update or are we not going to get this update until Windows Phone 10 comes out?

GLIMMERMAN76 wrote:
the phone is almost 3 years old they may not update it.. But then again there are suprise around every corner sometimes. People with the 830 are waiting for an update also.When the update came out the phone was about two years old. Now we expect GDR2. On the Microsoft update page there are seven AT&T Lumia phones. There would be eight but the 830 is no longer listed. Did AT&T have it removed ? Only three of these phones have the Denim update available, that is 37.5%. Is AT&T even trying, I don't think so. The same models of phones all over the world have been updated. Now WP10 is coming up. Microsoft says they will update WP10 directly, no carrier in the middle and they say it will be available to all phones and only phones running Lumia Denim, OS version 8.10.14219.341 or higher can be upgraded. So, the phone has to have at least Denim before you can update.Will Windows 10 update be available for my Lumia phone? We bought two 920's from AT&T in 2012. Wife is still using hers and I replaced mine with a 1520.3 last year. It has Qi wireless charging and 32GB memory, not the AT&T version. We no longer have a contract and never will, using 'bring your own phone'.The other 62.5% of the Lumia phone users with AT&T probably feel the same way.

When will get Lumia Denim update to 920?

Sir when will get lumia denim update to 920 sir
Moderator's Note: The title of this post has been edited as it is created as a new topic.

chandu12 wrote:
Sir when will get lumia denim update to 920 sir
The roll-out should start early 2015. No specific date announced.
Moderator's Note: The title of this post has been edited as it is created as a new topic.

Lumia Denim OTA Update Problem

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