Lumia touch problem

I have purchased Lumia 535 last week,touch pad not working properly.I also update my phone but problem not solved.

Hi everyone,
We are sorry that some of you have been inconvenienced by this situation. We’ve identified some models of Lumia 535 are presenting different anomalies on the touchscreen performance. It manifests itself in several ways:
Functionality of the scroll up/down and swipe left/right functions.
Scrolling up/down or swiping left/right can result in an app or link being activated unintentionally.
Functionality of the zoom in/out feature can be compromised if the user’s fingers are less than 20 mm apart.
Text editing, particularly at speed, can result in characters being missed.
‘Ghost touch’ - use of the touchscreen in wet/moist conditions.
If the user’s fingers are wet or the atmosphere is damp (i.e. entering a warm room from cold outdoors) buttons on the touchscreen can be activated unintentionally.
An OTA (over the air) software update has been deployed in 23rd of December 2014, solving most of the problems but certainly not for all customers.
Our Technical Support Operations team here in Finland, as well as the engineering teams in the US and China have the matter under investigation marked as an urgent priority, in the meantime please use the troubleshooting offered by my colleagues in this thread.
When our colleagues in the engineering team have identified the cause of the conflict, we will provide further information, whether this is another software update or an action performed on hardware at an authorised Care Point, (at this time Care Points have not received updated info regarding this topic, thus is useless to visit them).
We assure you that Microsoft does take matters like this very seriously and our teams are working frantically to resolve this concern for our customers. For the time being, we can only recommend that you use the troubleshooting provided whilst we work to ensure that the situation is properly solved, and that you accept our apologies for the inconvenience caused.

Similar Messages

  • Touch problem in lumia 535

    In Lumia 535 I have faced touching problem.

    Hi, monotosh. Were you able to perform the tips from this link: What to do if issues with the touch screen on my Lumia 535 and 535 Dual SIM phones?? 
    Let us know the outcome. 

  • Touch problem of Lumia 535

    I have sent my Lumia 535 2 times to care for the touch problem.but no results.now the network is also not available at my handset.totally disappointing.....

    Hi lumiaajij,
    Welcome to the Microsoft Mobile Community. What is the OS version of your phone and where are you currently located? Have you already tried performing the suggestions in these links?
    • http://www.microsoft.com/en-gb/mobile/support/product/lumia535/faq/?action=singleTopic&topic=FA14418...
    • http://www.microsoft.com/en-gb/mobile/support/product/lumia535/faq/?action=singleTopic&topic=FA14140...
    These are applicable regardless of your location. Regarding the network issue, we advise performing the troubleshooting steps here. Let us know the outcome. 

  • Hello guys my i phone touch is not working on edges and some touch problem and it is not taking too much time too respond it is purshecd in kuwait can i get replace in india

    hello guys my i phone touch is not working on edges and some touch problem and it is not taking too much time too respond it is purshecd in kuwait can i get replace in india it is i phone 4s

    saikumar3 wrote:
    ...it is purshecd in kuwait can i get replace in india it is i phone 4s
    No, warranty is not International and is only valid in country of purchase.

  • Touch problem with 5233

    i've bought a new 5233 and its having a touch problem which is displaced slightly upwards....i.e. touching a key works slightly in upward direction...and i had updated my software and also used the factory restore and soft restore options but its not correcting....(((
    some one plz tell me whats the genuine prob with my cell....am worry..(

    Refer Pg. No. 125 of the User Guide..
    http://nds1.nokia.com/files/support/apac/phones/guides/Nokia_5233_APAC_UG_in_en.pdf
    .. and Calibrate the Screen. See if that makes any difference...

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    i bought my 520 2 months ago, now it has auto touch...........
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    i have same problem in my nokia lumia 520. touch auto working i give nokia care to check this problem but problem is still. in my phone os windows phone 8 software Lumia Black. i can work at phone please help me its too urgent.
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  • Lumia 720 touch problem!!!!

    My lumia 720 is just one week older since it is getting stuck or freeze and touch keys does not function!!!!so what can i do to solve this problem.

    there are a few similar questions with accepted solutions, maybe you should take a look at them
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-925-frozen/m-p/2008450#M58880
    http://discussions.nokia.com/t5/Nokia-Lumia/Frozen-Wont-start-up-Lumia-920/m-p/1831756#M46544
    http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-frozen/m-p/1646570#M30403
    The silence will fall

  • Lumia 900 problem

    I drop the Lumia 900 in water i was in a rush it was stupid to leave it by the shower.
    can anything be done to fix it by nokia the screen works but the touch function does not.
    an the input jack does not work as well. Ill pay for a new replacement if thats whats needed.
    I love this phone an still have months left on my contract hate to lose it now.

    Hi jkg1989tfk
    Thank you for your post.
    Best thing I can recommend is to visit your local Nokia care point and let one of the engineers inspect the device. Please be aware any repairs made will be chargeable but you will be given a cost first before you decided whether you wish to repair it or not.
    You can find your local care point on the following link:
    http://www.nokia.com/global/support/locations/
    Regards
    If you find this post helpful, a click upon the white star at bottom would always be appreciated.
    If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

  • Xbox and Ipod Touch Problem

    Hey, I have and Ipod Touch and an Xbox 360 and want to connect my Touch to the Xbox to play music while playing a game, but my Xbox doesn't pickup the Touch. But my Touch charges, anyone know why or know a link to a similar problem that can help me in anyways?
    By the way, my old Ipod worked when I did this, just not the Touch, and also Touch is 1st Gen.

    Anyone know how to fix?

  • IPOD touch problems.. pls help!!!

    My son recently received a IPOD touch for Christmas...that was the 25th, were on day 3 now of trying to hook this thing up... we can't please HELP!
    I have downloaded itunes... twice. ( uninstall, reinstalled)
    I keep getting a meesage that says " make sure your network connection is active and try again" when we try to go to the ITUNES store.
    So, I was told to drive to Mcdonalds & try and hook up their.... We were able to connect but before I could get him any games and music, I was told to create an account... I did this.... had to drive back home to activate the account... once I clicked on the link to activate from my email I received a message that says " WE COULD NOT COMPLETE YOUR ITUNES STORE REQUEST. AN UNKNOWN ERROR OCCURED (11222) THERE WAS AN ERROR IN THE ITUNES STORE. PLEASE TRY AGAIN LATER."
    I then decided to run the diagnostic in the help section of the ITUNES store.... when I did this a thing failed talking about no audio CD card found. Also, it says " SECURE LINK TO ITUNES STORE FAILED"
    I have been through all of the self help. YES... I made sure firewall has ITUNES safe to go through. I have checked marked all the proper locations.
    I called my internet provider they were of no help to me but assured me my internet connection is running fine.
    Please, help me get thing working for this little guy. PLEASE.. this has been so frustrating... He's 11 ( you can imagine his patience level) Poor kid has been doin triple on chores & straight A's to get this IPOD for x-mas & now I can't get it to work. I feel jsut horrible.
    I have a windows vista. cable connection, no wireless, had virus protection I uninstalled & my bonehead husband decided to do a system restore on my computer and now the dang virus protection is STILL on my computer and I cant uninstal it.... is THAT causing the problems?
    What? Anything?? Please help!!!

    Whoa .... first thing - do not un-install or disable virus protection! You may need to get the virus protection software to recognise your iTunes but don't un-install it!
    Next - don't bother driving to any fast-food outlet, there is life without them. (You probably need to get your store account working from a home PC before trying to get online from a public network that anyone can use!)
    As you've downloaded iTunes, that suggests your internet connection is okay (so that's exactly what your internet provider will say). The message to "make sure your network connection is active and try again" means ... make sure the firewall is allowing iTunes to get online, you say it is, so is the connection itself active? If you can get to any web site through your browser - then yes, it is.
    However, what's disturbing is the message "no audio CD card found". That seems unlikely in this day and age. Can you hear any sounds that are played on the computer, either from a web site or from a CD in the CD drive or sound file? If yes, then there is a sound card. If no, find out what this problem is.
    Got through all that?
    With iTunes running, load a CD into your computer. Does it appear in iTunes, look on the left of the iTunes window, under devices, the CD should have appeared? The song names should be listed, If not, click on *Advanced/Get CD Track Names.* Click on import CD. It should be imported to iTunes and if you have the correct settings apllied, it should be copied onto the iPod at the next Sync.
    If you manage this, try the Store, through your iTunes.
    How are you getting on?
    Phil

  • Lumia 920 / Problem with Store App

    Right after I bought my Lumia 920, a added few applications (viber, instagram, etc.) using store app. 
    After few days, everytime I tried to open Store App, or even visit the market page using browser on my device, I got the same message:
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    My phone is totally blocked for downloading new Apps. I'm not able to, for example update ''What's Up'' App beacuse it's redirecting me automatically to Store. This haven't been changed for a while, about month or two. I even updated phone regulary once update was available, nothing changed after that. All other stuff is working perfectlly, so I'm not sure what could be the problem.
    Can anyone help?
    Thanks!

    Is everything ok with your Microsoft account? You didn't change your password recently or anything like that? Try logging into your microsoft account just to make sure everything is ok. 

  • I requested a repair, but there was an error after clicking the button with my credit card info. I was still charged, but the form email I received the next day had incorrect info about my iPod Touch problem. How can I contact CS w/o paying $19?!

    My iPod Touch battery is not working. I requested a repair through the Apple Support. On the final page, when I clicked the button that puts the info through with your credit card number, the resulting page gave an error (I wish I'd have saved it!). Anyhow, I checked my credit card and it was charged, so I assumed the repair request went through. The next day I received a form email saying my problem was with "Sync with iTunes (Not iCloud) - Data Backup/Migration (not iCloud)" instead of the battery repair. It also says for iPod customers, to send your iPod to Apple - but I had requested the "iPod Coffin" to be mailed to me so I could send it back. Obviously there was an error between the request and what was received, so I'd like to ask Customer Service about it. However, I can't find a way to contact them. When I replied to that form email, I recieved an automated reply saying emails there were not read. Anything online asks me to pay $19 and I don't have the correct issues to request an exception. The closest store is over an hour away or I'd simply go there to ask. What can I do?! Any suggestions you have are much appreciated. Thank you!
    PS - The form email also says if I wait 10 days the repair request will be canceled. Does this mean my credit card will be refunded for the $85 battery replacement charge if it is canceled automatically?

    Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
    Perhaps someones knows how to further escalate the issue at Apple?

  • Creative zen touch problem - mediasource says it's emp

    i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

    Hello Roknoch,
    Welcome to Creative forums!
    You might want to check on these threads:
    Scroll Pads gone Bad
    ZEN touch: Button on face not responding

  • Ipod touch problem

    Hi folks, I am new to this site and am looking for help please. I am also having problems with the January software screen which keeps showing an 'unknown error message' as soon as I say 'no thanks'. Everything was deleted on my ipod and I could not sync anything for about a week. I still have the error message, however I am now able to sync items to my ipod. The new problem is that the capacity bar at the bottom of the ipod summary page - I have almost half of my ipod taken up by 'other' (orange in colour) and I have no idea what this consists of. It happened after the error message appeared. Has anyone else had this problem? Thanks.

    TBH...I would just have to say that you have a defective iPod touch. You might want to go for an exchange!

  • 1st Generation iPod Touch Problems: First freezes, then no music

    Hi, I was wondering if anyone else have had this problem.
    My first generation iPod touch's screen stops working, but is responsive and the button and works, but since I need to slide it, I wasn't able to use it. When I plugged in my headphones, it fritzes. So I restored it to factory settings and everything is fine until I try to play music. I would click on any song, even the shuffle button, it would show that it would play, but suddenly stops and goes back to the song menu. I tried restoring a few times, but it still won't work. On top of that, when I leave it alone for a minute, it dies unexpectedly. It's been 2 and a half years since I got it. Anyone?

    I have the exact same situation! My friend and I both have first generation iPod touches. My friends is 3 years old, however my iPod touch is only 1 year old because I got a new one because my last broke, still 1g. My friend was caught in the rain and got very wet once, and since then his iPod touch wifi hasn't worked. My iPod touch on the other hand has been very well looked after in a switch easy case.
    My wifi used to work perfectly, until around september of last year my wifi stopped working. It searches for half a second, like it usually does when it knows there aren't anywhere networks near, and if I am really close to a router it will have 1 bar, but say unable to connect and always ask for password.
    However today I had a breakthrough, even tho I haven't used my iPod in a while, I tried searching for wifi today and it worked perfectly, like brand new, I was really excited, I could even get full signal at the bus stop outside my house. 4 hours later, and it was back to square one, exactly the same symptoms as before. iPad and laptop are perfect as usual, my iPod has never been wet and I take great care of it. I don't think iOS has a big difference, as my friend is running like 1.? And I'm running 3.1.? The latest software. I've resetted many times, but no success. I'm going to call apple but please help incase they don't know.

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