Lumina 822 won't remember new wifi password after ...

Phone Information:
Model: NOKIA Lumia 822
Carrier: Verizon Wireless
Software: Windows Phone 8.1 Update
At work, there are wireless access points all over the building. When I arrive in the morning, I am prompted for my enterprise password, and when I move from access point to access point, my phone drops my wireless connection and re-prompts me for my enterprise password even though the SSID is the same. This behavior started happening after I updated my phone from Windows Phone 8.0 to Windows Phone 8.1 AND after I subsquently changed my enterprise password.
It seems to NOT be storing my new password in the wireless connection profile.  I have tried deleting the profile and recreating it, but that doesn't seem to fix it.
I do not have this problem at home--and I have multiple routers in my home with the same SSID configured in bridge mode--but then I haven't changed my wireless password at home in years.
I believe there is a bug in this update, but I can't put my finger on it--can someone explain what's going on and when it will be fixed?  I'm former Microsoft--I'm wondering if they are experiencing this on campus in Redmond.  I'm guessing not.  I don't have specifics on what my current employer is running.  But my wireless connection is configured for "WPA2 Enterprise EAP Method = PEAP MS-CHAP v2".

Hi, rmckenrick. Have you already tried resetting the phone? Note that files will be deleted, so backup is a must. BTW, any difference if you press and hold both the volume down and the power keys for 10-15 seconds? If that doesn't help, you may use the Windows Phone Recovery Tool to reset or recover the phone's software. Link is intended for the UK, but you can still change it to your local support page. Let us know the outcome. 

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